20Cube Logistics - Brisbane Reviews 186

TrustScore 4.5 out of 5

4.4

Alfred Street 51, Suite 2A, 4006 Fortitude Valley, Queensland, AU


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Rated 5 out of 5 stars

The 20 cube team are an absolute delight to work with. Taking care of all of our freight needs, From Containers to pallets and even small packages book to arrive from all around the world. The 20 Cu... See more

Company replied

Rated 1 out of 5 stars

We have been supplying transport services to 20Cube for many years. As of this year they have become belligerent at paying invoices. We have had to repeatedly ask all year for invoices to be paid.... See more

Company replied

Rated 5 out of 5 stars

They response very quickly, which is the most important point for us to find a partner company. It took a week for a lot of companies to get a response, but they usually responded the same day or nex... See more

Company replied

Rated 5 out of 5 stars

We have only changed over to 20 Cube this year and already we are amazed at the professional attitude of your Customer Service Manager Josie Murgadas. Her incredible knowledge and ability to be able t... See more

Company replied


Company details

  1. Freight Forwarding Service
  2. Customs Consultant
  3. Ecommerce solution provider
  4. Logistics service
  5. Warehouse

About 20Cube Logistics - Brisbane

Written by the company

Air and Sea Freight

About US

20Cube is a new age digital logistics company with an ambitious vision and rich local experience and provide integrated logistics services globally.

Dealing with things DIFFERENTLY

20Cube offer logistics with a digital difference. A unique freight forwarding and 3PL experience leveraging people + technology to deliver supply chain value in ways you never imagined!

INTEGRATE every part of the supply chain

From order to delivery we give our customers the visibility they need for real-time data, supply chain transparency, and the ability to control costs in ways they’ve never been able to before.

DIGITALISATION of supply chain processes

We have digitalised the supply chain processes that enable our customers to enhance their business performance. It provides our clients with deeper insights and matched it with access to the expertise.

TRANSFORMING the way our customers do business

Through inventive solutions, workflow tools and consultant expertise that reduces the visible and invisible costs in the supply chain, adapts to changing needs, and speeds up delivery.

Drive INNOVATION forward

We transform lives of our clients and the performance of the category we operate in. We work with our customers to understand the evolving needs to their business.

Get a quote TODAY


Contact info

  • Alfred Street 51, Suite 2A, 4006, Fortitude Valley, Queensland, Australia

  • 0738541227

4.4

Excellent

TrustScore 4.5 out of 5

186 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

great service

great service - thanks -

27 May 2026
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 5 out of 5 stars
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 5 out of 5 stars

Good Services

15 May 2026
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 5 out of 5 stars
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 4 out of 5 stars

The response that we received was…

The response that we received was excellent. One reason i didn't give you five as payment issue

23 April 2026
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 4-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 5 out of 5 stars

GroundProbe SA feedback

Quick and swift respsponses and turn around regarding the isue at hand

6 February 2026
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 5 out of 5 stars

Carrier Quality issues

Good customer interaction and swift resolution to problem raised

4 February 2026
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 5 out of 5 stars

Great company to work with

Great company to work with. Good rates and very quick to reply to enquiries.

4 December 2025
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 5 out of 5 stars

FAST FEEDBACK

1 December 2025
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 1 out of 5 stars

Document communication delays

Vessel departs Australia and i am constantly chasing documents a day before it arrives into Auckland.

17 November 2025
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Dear Abraham,

We’re sorry to hear about your experience. At 20Cube Logistics, we take customer feedback seriously and strive to provide the highest level of service.

Please provide more details so we can investigate this matter further. You can reach out to us directly at sarshiya@20cube.com.

We value transparency and would appreciate the opportunity to address your concerns. Looking forward to hearing from you.

Best regards,
Sheikh Arshiya
20Cube Logistics

Rated 5 out of 5 stars

The company demonstrated fairness…

The company demonstrated fairness regarding negotiated terms for a one-off shipment as within the Credit Application and Deed of Guarantee, it appeared that the Deed of Guarantee is wholly disproportionate to a single import clearance.

I was not prepared to enter into any continuing personal guarantee or PPSA-secured facility (i.e. any security interest or charge over my assets, vehicles, equipment, accounts, or intellectual property).

My preference was to proceed under a transaction-specific indemnity capped at the shipment’s declared value, supported by full prepayment upon receipt of invoice.

The Branch Manager accepted my terms and what proceeded was a secure, safe and quick delivery.

Thanks team!

3 November 2025
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 2 out of 5 stars

Good price but always delayed responses

Although prices are better than competitors, responses are slow. I don’t like to have to send with DHL but at least the booking in process is quick and easy and I know it will get collected within 24 hours

8 October 2025
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

We’re sorry to hear about your experience. At 20Cube Logistics, we take customer feedback seriously and strive to provide the highest level of service.

Please provide more details so we can investigate this matter further. You can reach out to us directly at sarshiya@20cube.com.

We value transparency and would appreciate the opportunity to address your concerns. Looking forward to hearing from you.

Best regards,
Sheikh Arshiya
20Cube Logistics

Rated 5 out of 5 stars

Very easy to deal with

As a carrier for 20Cube Logistics in Melbourne, we’ve always found them professional, reliable, and easy to work with. Communication is clear, and jobs are well-organised and Mat in particular is a great operator!

2 September 2025
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 1 out of 5 stars

WILL NOT PAY

We have been supplying transport services to 20Cube for many years. As of this year they have become belligerent at paying invoices.

We have had to repeatedly ask all year for invoices to be paid. We have now sold our company and they are completely ignoring us and have not paid over $8000 in overdue invoices.

30 June 2025
Unprompted review
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Dear Bethany,

We’re sorry to hear about your experience. At 20Cube Logistics, we take customer feedback seriously and strive to provide the highest level of service.

Please provide more details so we can investigate this matter further. You can reach out to us directly at sarshiya@20cube.com.

We value transparency and would appreciate the opportunity to address your concerns. Looking forward to hearing from you.

Best regards,
Sheikh Arshiya
20Cube Logistics

Rated 5 out of 5 stars

A pleasure to work with

A pleasure to work with . The Team is very professional .

12 August 2025
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 5 out of 5 stars

Fantastic Service

Absolutely fantastic account manager and superb serviocer all around. Nothing is too much for the Team at 20Cube

14 August 2025
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 5 out of 5 stars

professional

professional, knowledgeable, helpful.

6 August 2025
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 5 out of 5 stars
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Thank you for the 5-star review. We will share this review with the team to keep up the good work. Your frequent feedback keeps our team motivated and helps us to improve!

Rated 1 out of 5 stars

NO ONE IS HONEST

15 July 2025
20Cube Logistics - Brisbane logo

Reply from 20Cube Logistics - Brisbane

Dear Dave,

We’re sorry to hear about your experience. At 20Cube Logistics, we take customer feedback seriously and strive to provide the highest level of service.

Please provide more details so we can investigate this matter further. You can reach out to us directly at sarshiya@20cube.com.

We value transparency and would appreciate the opportunity to address your concerns. Looking forward to hearing from you.

Best regards,
Sheikh Arshiya
20Cube Logistics

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