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Rated 1 out of 5 stars

Stay away , I applied through Facebook advertising and I attended a few lessons , it was a makeup lesson , no practical teaching at all , the teaching was extremely lazy and terrible , I decided to st... See more

Rated 5 out of 5 stars

Yet another module on the Level 5 HR course, and yet another successful learning session. Michelle's method is amazing, very clear and concise. I couldn't ask for a better tutor. Happy to have had he... See more

Company replied

Rated 5 out of 5 stars

A huge Thank you Acacia for your support during my year of studies. Really easy to correspond, fast to respond and always keen to help. I met with inspiring tutors and the flexibility around the diff... See more

Company replied

Rated 5 out of 5 stars

Studying is not easy specially after having a job ad long break from studies but as Natalie said 'Its hard but studying is worth it' & this instantly gave me a positive vibe and motivation to do the c... See more

Company replied

Company details

  1. Career and Education Provider
  2. Adult education centre
  3. Education Centre
  4. Educational institution
  5. Learning Centre
  6. Training Centre

About Acacia Learning

Written by the company

We are a learning company founded on a passion to deliver the highest quality and most flexible training programmes possible – ones that make a real difference to learners and employers alike. Since we started, we have helped thousands of people to take their knowledge, skills and careers to the next level.

We are specialists in Human Resources, Learning & Development covering the full spectrum from entry-level courses through to postgraduate-equivalent qualifications. Our 30+ expert tutors work at the forefront of new thinking and practice, and we’re delighted to have been recognised as one of the best CIPD training centres.


Contact info

3.6

Average

TrustScore 3.5 out of 5

228 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great teaching and support systems

I'm half way through my CIPD course with Acacia and really enjoying it. The course is great but a lot of work and being able to manage my modules around my availability and do them online from home has made it much easier for me.
Their student hub is great, with lots of information and support, and the tutors so far have been excellent. Acacia have made everything very straight forward and I've had great customer service from everyone there I've spoken to.

14 April 2019
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Thank you for your feedback Lauren, this is really good to hear. Wishing you every continued success with the rest of your course. Best wishes from the whole Acacia team.

Rated 4 out of 5 stars

I recently completed my CIPD Level 5…

I recently completed my CIPD Level 5 Human Resource Management Diploma with Acacia Learning. I would definitely recommend using Acacia as I had no issues with them - in particular the Tutor Marco Van Dyk was fantastic!

12 April 2019
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Congratulations on completing your CIPD Level 5 Diploma Maryam! We're delighted to hear you'd recommend us and that Marco who was voted Acacia tutor of the year 2018 is living up to his reputation too :)

Rated 5 out of 5 stars

Absolutely loved it

Absolutely loved it. I just completed my final module. I had to have couple of months break (personal reason) but i called the Student Support team and they helped me to arrange my classes so i liked that flexibility. Cant wait for the November event to see my tutors again! Will definitely recommend this to my HR friends. Thanks again!

12 April 2019
Unprompted review
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Reply from Acacia Learning

Congratulations Lily and we're looking forward to celebrating with you and fellow Acacia students at this year's graduation event! Thank you very much for your feedback about our support team...we're always here to help support clients.

Rated 1 out of 5 stars

AWFUL EXPERIENCE

AVOID IT AT ALL COST:
Not a smart choice for a full time worker.
Tutors dont teach in the classrooms what they expect you to write in the assignments and hence they keep on failing you.
No wonder why. They charge over 1200 GBP for re-submission of one assignment !!!
Very expensive and awful teaching quality.

11 April 2019
Unprompted review
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Reply from Acacia Learning

Dear Rubina,
Thank you for your feedback. The CIPD stipulates that when a CIPD student fails their assignment twice, they will need to re-take the module.
In order to deal with your concern, please can you contact our Student Support team so we can find the best options for you to complete your course.
Kind regards,
Acacia student support.

Rated 5 out of 5 stars

Fantastic CIPD Experience

Recently completed my Level 7 Advanced Diploma with Acacia and thoroughly enjoyed my time with them. Met some great tutors with fantastic knowledge and experience whose delivery was very good!

Added to the fact that they have lots and lots of friendly support team members with a devotion to following their standard procedures, great venues for classroom delivery, competitive prices and a yearly student/tutor of the year award ceremony in honour of a former tutor who passed away (which is a genuinely beautiful and thoughtful thing to do).

They are constantly innovating which encourages students to be open minded and ready to adapt to new ways of learning.

Overall, a fantastic experience!

22 February 2019
Unprompted review
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Reply from Acacia Learning

What a fantastic achievement to be proud of Femi...the Advanced Diploma! Many congratulations and thanks from the entire team at Acacia Learning. Maybe we can tempt you with the masters top-up next ;)

Rated 5 out of 5 stars

A huge Thank you Acacia!

A huge Thank you Acacia for your support during my year of studies. Really easy to correspond, fast to respond and always keen to help. I met with inspiring tutors and the flexibility around the different ways of studying (weekends, virtual, weekdays, evenings,etc.) really helped me to plan my courses around my busy full time job' and mum's role :-)
I would highly recommend Acacia Learning to fellow students.

22 February 2019
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Thank you Emmanuelle and it was lovely to meet you this week at the CIPD London Branch event. We hope you've managed to frame your CIPD certificate and check out our social media for some photos of you and fellow HR professionals! Hope to see you at our awards evening in November too.

Rated 2 out of 5 stars

Incompetent student support. I left to go to another provider.

Every single interaction (without fail ) with the (ironically named) "student support" team was painful. Slow response times (unless it was relating to them chasing money out of you), incorrect information, huge errors etc. meant that even the simplest of questions or requests ended in countless back and forth emails to get what was necessary.

They told all students to purchase the wrong book for the L&D module, and refused to refund us or even admit that they were wrong (even though i had confirmation from not only CIPD specifically, but also an Acacia employee!!).

The "blended learning materials" provided by acacia are literally laughable. Copy and pasted text from random internet sites, often with spelling errors, repeated pasted paragraphs and poor english.

As you will have read in many reviews, the tutors themselves are, for the most part, knowledgeble and helpful. However the inconsistencies in lessons between tutors are huge. Given the content of the course (learning and development), you'd think more attention would be paid to creating an engaging learning environment, learning activities and tools. Quite comedy when you think about it.

I ended up abandoning my 7 module diploma with acacia 2 modules early and moving to a different provider. But true to form, during my final interaction with them when i asked for a record of the modules i'd completed with them to pass on to the new provider....they gave me a record saying i'd done 6 modules with them not 5. Wrong again.

The only saving grace of my experience was the whatsap group set up with the students (something that was independently arranged by the students themselves).

21 February 2019
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Thank you for your feedback Lucy. Please accept our sincere apologies for the inconvenience this caused you, whilst you were studying with us last year. We are a small family run training provider and our team genuinely do value all customer feedback.

Over the past 9 months, we have implemented several new quality measures to continually improve our service, including the launch of new materials (and several internal processes too!).

Our student support team of just two highly dedicated staff at Acacia will always, where possible, aim to respond to student queries within 24 hours.

The issue with the study books is something our new Managing Director Rachel will be in contact to address with yourself directly, in order to offer to compensate you and anyone else affected.

The continual measures we are taking to improve our student service are as a direct result of the invaluable feedback we receive. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us.

Rated 5 out of 5 stars

Will recommend to any student seeking a flexible way of learning.

Acacia learning is excellent and allows the student to take ownership of their own time table. The flexibility definitely makes a difference and tailors to the student's style.

The 'choose your own time table' lets you meet different tutors and students in every module and this is a positive difference as every class is different.

Although you get a different tutor with each course the assignments set are at a consistent level and are challenging in a good way. They are really designed to develop you.

I've had many tutors but Marco's teaching style is on point. His timing is good and uses a variety of lecture, group and class discussions which breaks up the day in a good way. Very well balanced. His quirkiness makes the course interesting and which makes me look forward to attend his classes. His teaching style makes us feel as though we can easily relate to and understand the subject. Well done and thank you Marco!

17 February 2019
Unprompted review
Acacia Learning logo

Reply from Acacia Learning

Thank you for your feedback Mai. Our flexibility of course delivery is certainly something we pride ourselves on being able to offer. We know that working full time and fitting in studies with your lifestyle can be challenging, so it's great to hear that this has worked so well for you! Marco is also currently winner of Acacia tutor of the year as voted by so many of his students and we will certainly pass on your feedback to him directly too.

Rated 5 out of 5 stars

I studied a business administration…

I studied a business administration cert 3 course with acacia during this year. I had the best teacher in Nichollette she was so helpful and made my time very enjoyable. Acacia uses up to date equipment and the latest software. If anyone is looking to do any courses I would highly recommend Acacia.

16 October 2018
Unprompted review
Rated 5 out of 5 stars

Full marks!

I have worked with Acacia for a few years now on a wide variety of creative projects both online and in print. They are a warm and friendly team and it's always a pleasure to work with top class professionals that really care about their products and services. Full marks!

18 September 2018
Unprompted review
Rated 5 out of 5 stars

Positive experience

I've found my experience with Acacia to have been very positive. It was recommended to me by my colleague and I in turn have recommended it to others. I liked that there was flexibility around locations and delivery around the course (part-time, weekend etc.). I also found the tutors to be very knowledgeable and the study materials available to be very useful. I'm nearing the end of my Foundation Diploma and have just enrolled in Intermediate.

3 August 2018
Unprompted review
Rated 5 out of 5 stars

Thank you Acacia

I would definitely recommend Acacia Learning and actually already have as two of my colleagues are currently completing the course on the back of the value-add I gained from the course. The quality of teaching and materials provided are some of the main reasons I would recommend Acacia. The course was also enjoyable with engaging tutors and the flexibility in terms of modules and locations available was great.

27 July 2018
Unprompted review
Rated 4 out of 5 stars

Very informative

Very informative - considerate of those who did not study the CIPD Course .

I liked he fact that there was a good mix of information vs group work and interaction.

The length of the class was also very timely and structured!

Matthew was a good teacher!

19 July 2018
Unprompted review
Rated 5 out of 5 stars

Thank you for letting me take part

Thank you for letting me take part in the taster session. I was given the option to sit back and listen or to fully take part. I decided to take part and really enjoyed it. Was made to feel welcome by the session leader and the other attendees. It gave me a real insight into how this might work for me.

17 July 2018
Unprompted review
Rated 4 out of 5 stars

Acacia feedback

So far, so good. The admin team are very helpful. Not had any lecturers so won’t be able to comment.

28 January 2018
Unprompted review
Rated 5 out of 5 stars

No reservations in recommending Acacia

I looked at different providers but went with Acacia because it was face to face classes and they were the only people who took an interest in describing the different levels and what was right for me working in L&D. The tutors were superb - they knew their subject and made it interesting. I felt like I was working with a fellow professional not a teacher and student. If you had any problems they were happy to help. My experience of the admin staff was great again they were friendly, and went out of their way to sort things out. I have recommended Acacia to members of my Learning and Development staff team.

1 December 2017
Unprompted review
Rated 4 out of 5 stars

Very good service

Very good service, everyone at student support is very helpful and kind. Had some fantastic tutors in L&D! Only feedback is that the student portal website needs a massive overhaul as it's very user unfriendly, slow and there is way too much content a bit all over the place. Joining instructions are also way too long.

26 November 2017
Unprompted review

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