Acorn Insurance Reviews 

Although I was not pleased with the fact that the 3rd party driver who damaged my car and subsequently ran away was uninsured and didn't find previous people that dealt with helpful, some gave wrong information and some staff uninterested.
I found Karan (female employee) yesterday with a listening ear and quite helpful.
Overall, I found Abigail Simmon exceptional yesterday and today.
She was not only able to listen but frankly demonstrated empathy, respect, honesty, very professional and an excellent individual.
These attributes stands Abigail out among others.
People like Karran and in particular Abigail should be propelled to higher positions of management because they understands customer's pains and their approaches are pretty wonderful.

Kelly W the legend you are! Such a lovely person, helped me out a lot when making a report today. Great communication, lovely personality and will make you cheer up even when you’ve had a stressful situation. Thank you Kelly! Xx

Denise was great with my van policy very helpful and easy to talk to

Jack was unbelievable. Best customer service I have received in a long long time. Credit to the company!

Excellent customer service from Sami in the Policy Renewal team. She was incredibly friendly, kind, professional, and knowledgeable. Her positive energy and warm attitude made our conversation a very pleasant experience. She listened carefully to my questions and provided clear, helpful answers. Sami is a real credit to the team.

Marilyn was the person I was lucky enough to be discussing my policy with. She was extra helpful and clear with everything I needed to know about my policy. She made everything sound very simple and straight forward. Great customer service and I hope my time with acorn remains as smooth and as welcoming as she put on. Thanks Marilyn!!

Bugs on their site, bugs on their phone operators, here at Acorn you can find the most annoying and time wasting operators there are, repeating the same questions asked before and adding to the same questions some extra repeating and each time taking their time spelling each letter even if everything was clearly checked. On top of all, when important questions are asked, the line is interrupting, I would say that's too much to be a coincidence and I'm sure it's by design. Enjoy Acorn guys! Come on AI, take their jobs already, we will be better off with them on benefits, for the sake of our mental health.

Absolutely ghastly. They gave our son a car insurance policy, subject to a "black box" which is quite standard for young drivers. However, out of the blue they cancelled his policy, giving us one week to find a new one. Claiming he had speeded. But two of the instances were when he was overseas so their technology clearly does not work!! On top of this they did not offer a refund, even though the policy was only half way through the year and we had paid up front. That is quite clearly against FCA regulations. Fingers crossed the FCA and FOS will make sure we are made good and bring these bandits under control. Our attempts to deal with "customer service" were equally unpleasant. You don't want the same problems yourself so AVOID, AVOID, AVOID !!

Lee S was amazing and really helped me find a good quote

Great Call. Matt great guy

Well what can I say other than a huge thank you to all concerned for helping me through the process of arranging the insurance for my pick up.

I spoke for sometime with a wee lady from your Liverpool office called Denise in the sales team , and bless her for she has the paitinace of a saint.

Denise has shown me what first class service really is, her knowledge of the frame work she works within, taking time to explain every step of the way, constantly using these way communications to test my understanding of everything she needed to explain.

She is a tribute to herself and a shining example of how to treat folks like myself who possibly don't understand a lot of the technicalities within these processes within this somewhat daunting world we all now need to survive in weather we like it or not.

Huge thank you to Acorn insurance but a massive hug to Denise for being the kind empathetic wee person she is.

Simply first class service 🤠

I had a really great experience with the company insurance process. He was extremely helpful, professional, and patient throughout the whole process. He explained everything clearly, answered all my questions, and made the process simple and stress-free. His excellent customer service and positive attitude really stood out. I truly appreciate his support and would definitely recommend his service to others. Thank you for the fantastic experience!

I had to renew my insurance and steve from renewal team was very helpful, everything was explained perfectly and smoothly. He had very good knowledge and got me a very reasonable quote.

Anthonia was very professional and helpful. She was patient enough to explain things to me over and over for me to understand her well. I appreciate her approach to work and the support she gave me during the conversation.

I had a really positive experience speaking with Chris from the Acorn Insurance Claims Department. He was extremely polite, well-spoken and professional throughout the call. He took the time to listen and understand my situation, and made me feel comfortable and reassured. It was genuinely a pleasure dealing with someone so understanding and helpful. Excellent customer service from Chris — a real credit to Acorn Insurance.

Great customer service

Yes great experience with Darren . He solved all my queries.Many thanks.

Sami was really helpful nothing was too much trouble all questions answered & renewal was easy & straightforward thank you !