Afternic Reviews 413

Helpful and courteous representatives, thank you 🙏

I've been waiting for days for the domain to become available for me to register and guess what, this damn company takes the domain and sells it for a high price

Had a good experience. They were very responsive and helpful with getting my domain.

I found the website impossible to navigate and, for some unknown reason, found their instructions on how to cancel a sale to be confusing and inoperable. Their initial contract supposedly binds you to a sale at whatever price you originally set, and there is no review regular advice or reminders, which means they can claim (and do demand) you sell at the price evenn if an offer is received out of the blue more than two years later (by which time you have probably forgotten you had put it up for sale). Their satff are very pushy and seem only inerested in closing a deal and receiving commissions, they are far less interested in doing what you instruct - pointing instead to the terms of their contract agreed some time ago (in my case by a junior member of staff). It took several phone calls to both godaddy (their owners or possibly merely an "associated" company as they claimed) and afternic, plus ultiple emails and finally an online chat to their support team before I could elicit a promise (as yet unfulfilled) to do as I ask.

Very helpful, very patient with me.
Walked me through everything. Couldn’t be happier.
Thank you so much.

great experiences and fast reply with great solutions thanks

Best Domain Selling Platform, Good Luck to the Team

Alex,
Thank you for your professional assistance. Your patience with me was impeccable. I really appreciate the time you spent to walk me through the process of selling my domain, footwearfashionbydesign.com again thank you so much. I really appreciate it..

***EDITING TO ADD that not only did I pay a commission, which I knew about, but they snuck in a TWENTY FIVE DOLLAR FEE for sending me a check. NOWHERE did it tell me but even when I was on the phone with someone claiming to be a supervisor, he didn't tell me that as wel
l *** I am going to file a complaint with the BBB as this is 100% unacceptable.
** EDITING TO SAY THE RESPONDER DID NOT FOLLOW THROUGH which is typical for this company***
It is impossible to get assistance so the buyer of my domain can get what they paid for.
I have two accounts - one predated the merger with godaddy. That one has the domain on it but is not connected to godaddy. I cannot log in to get TO it. I wasted an hour of my life yesterday on the phone with someone who could only confirm what I told them. My godaddy account does NOT show the accounts are with afternic so I cannot provide the authorization code.
When I try to reset my password, I'm greeted with 'we're sorry this is an invalid page' and the support team just ignores that and responds with a fake apology and more detailed instructions of what to do after I log in.
It's not my fault that the merger was such a complete mess but they're making it impossible to complete a deal and they're still going to take their 30% IF I can ever get into my account. The odds are not looking good and that's their fault not mine. What a horrible experience and if I can get back into my account I'm pulling my listings.

Dimo Kolev was excellent! I called late and Afternic was closing, but Dimo still helped me. He was patient, knowledgeable and very professional.

I received my payment a couple of days after the domain sale was processed. I just confirmed it today.

For other customers that didn't get a good experience, it's possible that some necessary information was not provided.

Dimo gave me guidance on what was critical information to provide and what was not necessary.

I was able to avoid problems with my transaction because I received good step-by-step guidance and excellent support.

I will definitely use Afternic again and I highly recommend it to others.

My suggestions...

Clients should contact their customer support and get help with the process.

Afternic should consider revising the email notification by putting the step-by-step instructions on the email instead of asking sellers to click a link to get their money. It's anxiety-provoking because it looks like what scammers send to trick people.

I was nervous about clicking the link. So, I contacted Afternic.

My experience was great because of Dimo's help.

Excellent and Fast Customer Support

I had a very smooth experience with Aftermarket Support. My issue was resolved quickly and the communication was clear and professional. Elizaveta was very helpful and attentive throughout the process. I appreciate the quick responses and support. Highly recommended!

Very, very poor customer service. I sent them several urgent messages with no response. Also, the brokers cause many lost sales due to their own personal targets that have been set for them in advance. They always negotiate with buyers for large amounts, even if it means the sale never goes through.

They acquired and shut down Dan, and in doing so, destroyed a large part of the domain trading industry. It’s the worst platform ever.

Very good communication. <1 minute wait time on the phone. Solved my issue very quickly. The man on the phone was very courteous and understood my problem.

The world's number one platform for selling domain names.

I received transaction message: "We see PayPal with the email: xxxxxxxx.benning[@]gmail.com"..."Once we receive your confirmation, we will take manual actions on our end. Looking forward to hearing back from you!". This their quoted text can be verified and pulled up by respondent on here by going into the afternic transaction messaging interface for Pivotr.com. Any so how, I had confirmed my paypal email a time before, they only got back to me today and today I didn't like their all of a sudden insistance I go back fidget around in old payee reattempt at updating my email/info in there that has and anything new will get erased and not saved when I click save and they were before told of issue with saving and retention of. And I responded on the transaction messaging area today saying to them to keep your promise,has to do with doing "manual actions on our end" which above quote on quote they said they were to after I confirmed the correct paypal email to send me the money to, which was told, is here above, the unredacted portion seeable on afternic page, and cut to the chase... Not a good look and want still and expect payout sent to xxxxxxxx.benning[@]gmail.com , I am giving you people till July 15th 2025 to by latest do as you said with manual actions. I suggest you comply to your customer here's wants and not force the issue in me taking to your socials and escalating on up to afternic corporate plus/or your parent company execs at godaddy, best believe oh I will out this and show them how you mucked it up this bad for a customer if you don't do it manually and hurry this up, you have till July 15 2025.

They tried to sell me a domain for a completely stupid amount. I declined. Every few months another attempt. Months later again, but today I get this email;

Hi CHRIS,

Have you given up on this project? Is it safe to assume that you are no longer interested in acquiring allcity.com?

Let me know if you would like to make an offer.

Best,

Wesley Martin

Tel removed
Email removed

I came here to leave a poor review. I don’t consider this email to be a polite business offer at all. I got to Trustpilot and saw their existing poor score. No surprise. Make up your own mind.

They bought their competitor Dan.com then shut it down and forced everyone to come to them without even bothering to take what was good about their competitor: the accessibility of customer service, certain features, especially on landing pages, and especially the design and UX.

This is typical of companies with lots of money but no brains, and history has shown what can happen in this case...

Elizaveta at Aftermarket Support was excellent. She is knowledgable, professional, and patient. And that was important to me, because I was very frustrated with domains not landing properly. (DNS issues, which she discovered when I called.) Elizaveta stayed with me as I made corrections to be sure my domains resolved properly. She is also very nice! Thank you!

I have sold and bought 5 figures of domain names. I contacted support as I had trouble listing some more domain names and they suspended my account. They wouldn't tell me why, and there is no appeal process. If this is how they treat their better customers, imagine how they treat the rest. Absolutely horrible company avoid at all costs.

Only problem is getting paid without having to provide
- ymd of birth
- country of birth
- full bank account details
- W8 or W9 which reveals your SIN or SSN.
And for what, to get $75 after fees. No way I trust AfterNic or parent with such details of my life. They aren't a bank.

My big complaint is if AfterNic was not up front on the personal data that would be required to get paid, I expect if know in advance 90% of potential customers would just browse away from such a horrible operation. But they do not share anything in advance - Everything is a great UI experience until pay out time.

IMO avoid AterNic and parent GoDaddy like the plauge. They are fully aware of how they screw people and either get a domain without paying a dime or get personal data that is much more valuable. I am not accusing them of selling data, but they collect it and one day may be purchased by....