Purchased a pair of Black Crow Serpo skis at a rediculously good price. Shipped via UPS and delivered to the UK without any problem exactly seven days after placing the order. Customer service was ex... See more
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Items when ordered showed in stock and readily available and it transpired they weren't. I was going away on a three week long trip which I have now been on and returned over a week ago. I had cancel... See more
Very good pricing and very quick delivery. Things to watch (if you are in the UK) are the VAT on delivery, which is well explained on the web site, and a need to pay in euros, although the FX rate to... See more
I couldn't get what I wanted in the United States and I tried a couple of times even the corporate manufacturer took my order and then a couple of days later emailed me that they can't fulfill it. I o... See more
Company details
About ALPINSTORE
Written by the company
📍 Basés à Sillingy (74), au cœur des Alpes, nous sommes passionnés d’Outdoor et spécialistes de la vente en ligne de matériel pour les amoureux de la nature.
🎯 Chez nous, tu retrouves 4 univers pour t’équiper toute l’année :
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Sports d’hiver : Ski, snowboard, raquettes, sécurité en montagne ❄️
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Sports d’été : Alpinisme, trail, trekking, escalade 🏞️
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Chaussures : Trail, running, rando, après-ski, et plus encore 👟
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Textile technique : Pour le ski, la rando, le trail, l’escalade… avec style et performance 👕
🚚 Livraison rapide en France et à l’international, en express ou en standard.
🌱 Engagés pour les vraies natures, on te propose plus de 8000 références éco-friendly, soigneusement sélectionnées pour allier performance et respect de la planète.
Contact info
180 RTE DES PRES ROLLIER, 74330, SILLINGY, France
- 0972306150
- support@alpinstore.com
- alpinstore.com
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great store !
Quick delivery to UK,
Reasonable prices &
Good advice on products,
Great store !!
30 April 2026
Straightforward easy to deal with and…
Straightforward easy to deal with and prompt service 👌
2 April 2026
All as expected.
28 April 2026
PRODUCT THAT REQUIRE A TARRIF ALSO REQUIRE A SIGNITURE.
The Delivery company hired to bring the boots to my a residence needed a signature for the parcel. I was in Alabama taking care of my wife who had Pancreatic cancer. Despite paying all the fees for boots I never received them nor was I able to contact UPS to let them know of the problem total cost to me was 190.00 $. It was not the fault of Alpinstore. However if the boots ever end up at your store, I would gladly pay to have them reshipped. Or if Alpinstore had a way to contact UPS, and let know to reship them I would be grateful.
19 October 2025
Reply from ALPINSTORE
Hello,
We are sorry to hear about the difficulties you are experiencing with this delivery.
On our end, the package is marked as delivered by the carrier. If you have any problems receiving it or have any questions related to the delivery, please contact our customer service department directly so we can review your case in more detail and assist you with any necessary steps with the carrier.
Sincerely,
Bertrand
I've ordered ski helmets 2 weeks ago
I've ordered ski helmets 2 weeks ago. No information re why I have yet to receive them. How long is it likely to take from France to England please, or us there another issue?
3 May 2026
Unprompted review
Reply from ALPINSTORE
Hello,
We sincerely apologize for the delay and the lack of information regarding your order. This is not the experience we want to offer our customers.
To accurately verify the status of your shipment and provide you with a prompt response, please contact our customer service department and provide your order number.
We will do everything we can to assist you as quickly as possible.
Sincerely,
Bertrand
Still havent recieved my parcel and…
Still havent recieved my parcel and still not an update, my parcel went missing with ups and cant get through to anyone 420 pounds gone
24 April 2026
Reply from ALPINSTORE
Hello,
We are sorry for this situation and fully understand your concern regarding your package.
Your order was shipped on time. However, as the package has still not been delivered, which is indeed unusual, an investigation has been opened with the carrier to obtain more information about its location.
Our customer service team remains committed to monitoring this case and will keep you informed of its progress.
Sincerely,
Bertrand
Reply from ALPINSTORE
Hello,
We are sorry to hear that the actual color of the item did not match the color shown in the product photo. We do our best to provide the most accurate images possible, but differences can sometimes occur depending on the photography or the screen used.
We have taken your feedback into account and will be more careful in presenting our products.
Sincerely,
Bertrand
Great product
Great product. Good customer service. Prompt delivery. Only problem I had was that canada customs tore the nice bag my snowshoes came with.
1 December 2025
I still dont have my money back
I still dont have my money back
It has been months
This is crazy
I will not stop writing
This is ridiculous
Cant believe you guys havent refurnded my money
Big fraud
Dont buy from this company!!!!!!!!!!!!! Ever
29 April 2026
Unprompted review
Reply from ALPINSTORE
Hello,
We are sincerely sorry for this situation and fully understand your frustration with the refund delay.
As discussed by email, the carrier was unfortunately unable to complete the delivery, and the package is currently being returned to our facilities. An investigation has been conducted to clarify the situation.
The refund will be processed as soon as the package is received at our warehouse. Please be assured that we are monitoring your case closely and are doing everything we can to expedite the process as soon as the return is finalized.
We understand that this delay is particularly long and apologize for the inconvenience. We are doing our best to resolve the situation as quickly as possible and remain available should you have any questions.
Sincerely,
Bertrand
Hidden Fees, Poor Communication, and Unreliable Delivery
1 – As many others have pointed out, Alpinestore does not clearly disclose that customers outside the EU must pay import taxes. This is buried in fine print. I was charged £71 in tax on a £148 pair of shoes. You’re left with two options: pay and accept a much higher final cost, or return the item and still lose the import fees. Given the volume of similar complaints, it’s unacceptable they haven’t made this clear and prominent on their website.
2 – Customer service is extremely difficult to reach. There’s no visible email address on the website, and the listed phone number doesn’t work. I only managed to contact them after finding an email elsewhere.
3 – Delivery times are unreliable. They don’t hold stock, so the estimated delivery dates are misleading. My order arrived well after the advertised timeframe.
Overall, I won’t be purchasing from this retailer again.
22 April 2026
Unprompted review
Reply from ALPINSTORE
Hello,
We are sincerely sorry for your experience and fully understand your disappointment.
Regarding import fees for orders outside the EU, we regret if this information was not clear enough. A message is indeed displayed in the shopping cart before order confirmation to inform you of the application of taxes, but we take your feedback into account and will continue to improve the visibility of this information to avoid any confusion.
Regarding our customer service, we are sorry for the difficulties you encountered in contacting us. This does not reflect the quality of service we strive to offer, and we are working to make our contact methods more accessible and responsive.
Regarding the delivery time, some items do require restocking, which can extend the stated delivery times. We understand that this may have been perceived as misleading, and we are working to improve the accuracy of this information. As a result of this delay, you have been compensated.
We regret that we were unable to fully satisfy you this time, but we hope to have the opportunity to offer you a better experience in the future.
Sincerely,
Bertrand
Good experience
The website's look made me a bit sceptical about whether it was legit, but everything went great. I got my BC cross-country boots; delivery to Denmark was fairly quick, and the product is great, so all in all, a good experience. I'd recommend it, and I now have one more option for buying outdoor gear.
25 March 2026
Unprompted review
Good price and delivery service
20 April 2026
Reply from ALPINSTORE
Hello,
Thank you for your feedback.
We are delighted that your experience was both quick and satisfactory.
We look forward to assisting you again with your next order.
Sincerely,
Bertrand
It is easy to order
20 April 2026
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