Purchased a pair of Black Crow Serpo skis at a rediculously good price. Shipped via UPS and delivered to the UK without any problem exactly seven days after placing the order. Customer service was ex... See more
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Items when ordered showed in stock and readily available and it transpired they weren't. I was going away on a three week long trip which I have now been on and returned over a week ago. I had cancel... See more
Very good pricing and very quick delivery. Things to watch (if you are in the UK) are the VAT on delivery, which is well explained on the web site, and a need to pay in euros, although the FX rate to... See more
I couldn't get what I wanted in the United States and I tried a couple of times even the corporate manufacturer took my order and then a couple of days later emailed me that they can't fulfill it. I o... See more
Company details
About ALPINSTORE
Written by the company
📍 Basés à Sillingy (74), au cœur des Alpes, nous sommes passionnés d’Outdoor et spécialistes de la vente en ligne de matériel pour les amoureux de la nature.
🎯 Chez nous, tu retrouves 4 univers pour t’équiper toute l’année :
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Sports d’hiver : Ski, snowboard, raquettes, sécurité en montagne ❄️
-
Sports d’été : Alpinisme, trail, trekking, escalade 🏞️
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Chaussures : Trail, running, rando, après-ski, et plus encore 👟
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Textile technique : Pour le ski, la rando, le trail, l’escalade… avec style et performance 👕
🚚 Livraison rapide en France et à l’international, en express ou en standard.
🌱 Engagés pour les vraies natures, on te propose plus de 8000 références éco-friendly, soigneusement sélectionnées pour allier performance et respect de la planète.
Contact info
180 RTE DES PRES ROLLIER, 74330, SILLINGY, France
- 0972306150
- support@alpinstore.com
- alpinstore.com
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Bought a pair of all terrain Crocs for…
Bought a pair of all terrain Crocs for nice price and really enjoyed them
The delivery and payment, everything went well
26 March 2026
Surprise customs bill for £105
Purchased boots for £240, then had a SURPRISE customs bill for an additional £105.
Do not buy from Alpinstore for the UK delivery.
The checkout process is not clear about how much local taxes will be. After appealing to customer service they said I could have a refund less the £105.
DO NOT BUY FOR UK DELIVERY
23 March 2026
Reply from ALPINSTORE
Hello,
Thank you for your feedback.
The following information is detailed in our General Terms and Conditions of Sale, and normally, when placing your order, a message in red in the shopping cart indicates that fees may apply depending on the country.
Since January 1, 2021, VAT and administrative fees apply as follows:
- Orders under £135: Local VAT is paid directly when ordering on our website. Only administrative fees may be charged (£5 for DPD and £11 for DHL).
Orders over £135: Local VAT must be paid upon delivery to the carrier, along with additional administrative fees (£5 for DPD and £20 for UPS).
We understand that this may seem restrictive and do our best to ensure this information is clear before you confirm your order.
Sincerely,
Bertrand
THe prices at Alpinstore are ver competitive.
THe prices at Alpinstore are very competitive and when I had to cancel an order that was already shipped, they did so with no questions asked, and refunded me right away. I appreciated this and would cause me to buy again from Alpinstore.
26 March 2026
Great Service
Easy and fast. Picked up a helmet not offered in the USA. Great service and shipping. Thanks.
23 March 2026
I was waiting for my mattress for a…
I was waiting for my mattress for a month. They claimed to have have it, ended my cancelling the order.
30 March 2026
Unprompted review
Reply from ALPINSTORE
Hello,
Thank you for your feedback and we are sincerely sorry for this experience. We completely understand your dissatisfaction with the waiting time.
Your order concerned an item that was being restocked, which unfortunately resulted in a longer delay than expected. We acknowledge that the expected delivery timeframe was not met and regret the lack of transparency this may have caused, leading to the cancellation of your order.
We are actively working to improve our restocking tracking to better inform our customers in real time and avoid this type of situation.
We hope to have the opportunity to offer you a more satisfactory experience in the future.
Sincerely,
Bertrand
Order out of stock item
I went through the process of buying a pair of ski, which were nicely discounted. After the confirmation email with invoice, I did not receive any update on the dispatch during the rest of the week. Today I contacted the customer service regarding the late dispatch, they at least gave me a prompt friendly answer, but was informed that the item in my order is currently out of stock and unavailable. I now have to wait for a refund of my payment for at least 2-3 business days, which is causing that I cannot go immediately to another store.
24 March 2026
Unprompted review
Reply from ALPINSTORE
Hello,
Thank you for your feedback and we are sincerely sorry for this situation. We completely understand your disappointment.
Despite our best efforts, stock discrepancies can sometimes occur, especially during periods of high demand for promotional items. We regret that this unavailability was only identified after your order had been confirmed.
The refund will be processed within a few business days, depending on standard bank processing times.
Thank you for your understanding and we hope to have the opportunity to offer you a better experience with your next order.
Sincerely,
Bertrand
Amazing customer service!
25 March 2026
Very quick delivery!!!
20 March 2026
Fast delivery and good total price
Fast delivery, reasonnable shipping and duty for canadian residents. Second time ordering and very satified each time
19 March 2026
Alpinstore always provides an excellent…
Alpinstore always provides an excellent service. I have used them several times over the past couple of years and they have never let me down. I definitely wouldn't have a problem recommending them to any of my friends.
20 March 2026
I have never received my parcel
The shipment fees are exaggerated and after a week I still haven't received my parcel. It looks like it has been lost by UPS
24 March 2026
Unprompted review
Reply from ALPINSTORE
Hello,
We are sorry for this situation and the delivery delay.
Regarding the shipment of your package, incidents sometimes occur during transport. To accurately assess the situation and provide you with a prompt solution, please contact our customer service department and provide your order number.
Our team will do everything possible to resolve this issue as quickly as possible.
Sincerely,
Bertrand
I was charged $55 for shipping but I…
I was charged $55 for shipping but I was then again charged $55 for an import fee upon delivery. Not happy
18 March 2026
Reply from ALPINSTORE
Hello,
Thank you for your feedback.
The following information is detailed in our General Terms and Conditions of Sale, and a red message in your shopping cart during checkout should indicate that fees may apply depending on the country.
"Since August 29, 2025, the exemption from duties and taxes for shipments to the United States under $800 has been suspended. A 15% customs fee is therefore automatically applied, in addition to a $20 customs clearance fee charged by the carrier."
We understand that this situation was frustrating and we regret the inconvenience caused during the delivery of your package.
Sincerely,
Bertrand
Great customer service
Great customer service , I sent out email enquiring late dispatch, got very prompt answer, and handled very well Good value for outdoor clothes.. I find this shop very reliable and trustworthy.. thank you again
16 March 2026
£54.00 important tax I have to pay to…
£54.00 important tax I have to pay to get the product I ordered. Not disclosed at all when I bought it. A total scam, do not use this company if outside of the EU!!
16 March 2026
Reply from ALPINSTORE
Hello,
Thank you for your feedback.
The following information is detailed in our General Terms and Conditions of Sale, and normally, when placing your order, a message in red in the shopping cart indicates that fees may apply depending on the country:
"As of January 1, 2021, VAT and administrative fees apply as follows:
- Orders under £135: Local VAT is paid directly when ordering on our website. Only administrative fees may be charged (£5 for DPD and £11 for DHL).
- Orders over £135: Local VAT must be paid upon delivery to the carrier, along with additional administrative fees (£5 for DPD and £20 for UPS)."
We understand that this may seem restrictive and do our best to ensure this information is clear before order confirmation.
Sincerely,
Bertrand
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