Amazon.de Reviews 

I’ve been an Amazon customer since 2017. I used to be so satisfied with their service that I even bought 21 Amazon shares. Unfortunately, the quality of service has degraded to the point where ordering from Amazon in 2026 feels like a complete lottery.

​Compared to regional competitors like Bol.com or Joybuy, Amazon is by far the worst when it comes to packaging, delivery, and fulfillment:

​Logistics Lottery & Amazon Logistics: Unlike Bol.com or Joybuy where you know your package is handled reliably by PostNL, Amazon never informs you beforehand who will carry your order. It's always a gamble. When an order is randomly assigned to Amazon’s own logistics, the package usually arrives undamaged, but delivery times are completely unpredictable - I've literally had Amazon drivers knock on my door as late as 22:30 PM! Other times, drivers simply leave parcels unattended on the front doorstep on a busy street when no one is home.
​The Bpost Parcel Points or Locker Trap: I used to think the solution was opting for delivery to a Bpost parcel locker or a Parcel Point when available. However, Bpost is notorious for damaging packages, taping them back together, and shoving them into a locker anyway. The moment you open the locker door, Bpost considers the parcel legally "accepted as undamaged." You can no longer contest missing items or damage because Bpost simply claims it was your fault for not refusing the parcel at pickup.

​Packaging Quality & Support Denials: Amazon’s packaging is notoriously poor, frequently ripping open in transit. When you report damaged or incomplete orders to Amazon, their customer service obstinately claims the parcel was "delivered undamaged," leaving you stuck in the middle.

​Phantom Stock: Amazon is the only major webshop where I've had items sold directly by Amazon canceled days after purchase simply because they didn't actually have the inventory.

​Service Breakdown: During COVID, Amazon's delivery standards dropped so drastically that I had to pause ordering altogether. As of August 2026, they are right back at that rock-bottom level.

At the moment, compared to the competition, Amazon’s service and customer support are at an all-time low. I'm truly disappointed that they had once again gotten to this level and especially when you see that their competitors can actually get it right.

Below is the "review" I left on their website for their Customer Service or Apologize Service (which more accurately reflects what they do).

ORIGINAL:
I'm very happy to leave this review that's not on the headphones itself but on Amazon.de and its horrible Customer Service.

To make a summary:
1 - I take the purchase of the new Xperia 1 VIII + Sony headphones when they are in preorder Promo price of 1.499 € on May 27, 2026
2 - I received the Sony headphones last week and Amazon.de charged me of 296 € for a FREE product as a part of a preorder bundle
3 - On June 9 (13 days after) Amazon said: "We believe that an unauthorized party may have accessed your Amazon account. As a security measure, we have taken the following action.

We have taken the following actions to protect your account:
-- Canceled any suspicious pending orders and removed them from "Your Orders" section in "Your Account" "
4 - I restored my account, I didn't find any unauthorized action and Customer Service said me: "Alright i will need to file a report to our colleagues in jurisdiction of the order, they will check in for the cancellation report and for the price match for the bundle/phone as well, you will receive a feedback tomorrow to your email associated with the account as well for the lot " and "Yes, but usually the problem is a switch of the payment in between the amazon regions and the price of the product it was purchased, it usually triggers a security measure that forces the cancellation "
5 - I didn't find any resolution via email the next day.
6 - Trying to contact Amazon.de Customer Service to solve the problem they caused me, the only solution that 5 (FIVE) people said is to buy the Xperia phone at 1.499 € and "we apologize but we can't do anything to price match". Them solution was to return the Sony headphones to give my money back.

This is not the way to treat a 15-year Amazon Prime customer, even if from another country. This should have been my third phone purchased from 2014 from this website.

As you can see below if I go to my order No. 302-9355121-8702732 (that included also the original cover from Sony that's now unavailable), it only includes what I've already received and was already sent. Sony Xperia phone and cover disappeared from the list. As you can see that was the purchase.

It's not acceptable that the customer has to pay for a problem caused by Amazon!

I payed with my credit card, money was taken, but I didnt get the confirmation on my email. When I was checking orders in my account, I couldnt find my order anywhere. I contact amazon and they ignored my problem, also didnt return my money. Not recommend!!! Avoid shopping here!!!

Amazon became a terrible customer unfriendly company over the years. Wondering really if Mr. Bezos know what's going on at Amazon.de
I live in Philippines.
I ordered this ballpen. After receiving the package ( a THIN PAPER ENVELOPE!!!) I recognized a whole at the back of the envelope. After opening the blue giftbox: NO BALLPEN INSIDE!!! EMPTY BLUE GIFTBOX!! After talking to 3!!!! CS the seriously requested a police report!
So I spent today 6 hours (going Dhl, 3x police station, ) of my precious time and waisted 20&$ gasoline!!!
Well Philippines police is terrible slow and complicated to deal with!!

Still need to come back to police after 3 days!!! ( so another time and gasoline waisted!!!

WELL AMAZON.DE DOESN'T OBVIOUSLY CARE ABOUT THAT!!

Unbelievable disappointed in Amazon!! What for a hassle and time / money waisting NIGHTMARE!!!

NEVER AGAIN AMAZON.DE

I have ordered a book it came damaged, I asked how can I return my damaged book, they answered customer first, they want them to be happy and customer first. So they offered me I can keep the damaged book and they send a new one for me. The New one has arrived, no proof of delivery, no delivery note received and not even an invoice... I had only 1 on my account with amount zero... Now after 2 months later, without warning or anything they have charged me and not with the same price, for a higher 1... After I reached to the customer service which is ridiculos, they said they charged me for the not returned item... I said how and where should I semd if you didn't gave me any informations.... No answer... They said if I return my item they will refund me after that in 30 days ... They send me a mail about this... I told I have no mail linked to my account... Only answer than add one, said than ok but there is no options for that... So the customer service left me without find a solution for my issue or say goodbye... I have spend 3 hours there with 9 different person...nonone has helped me... The end was how should they send anything to me of I don't have an email?! So from their mistake I was not able to spend back the heavily damaged book, but I had to pay more for it as I have ordered... At the end I deleted my account, I said I will never buy anything from here anymore! I will swallow this money...but never forget... Also if you read this, BE AWARE, THEY KEEP AND STORE YOUR BANK DETAILS SO THEY CAN CHARGE YOU WITH ANYTHING ANY TIME, WITHOUT YOU COULD HAVE A CHANCE TO GET BACK YOUR MONEY...when I said I need the proof of delivery, their answer was rude and arogant, that I have to prove I didn't received it ... because in the system 1000 miles away he can see , that I have received it.... I encourage everyone don't spend your money here anymore! There are thousand times better retailers!!!!

Good afternoon
Please resolve this matter . This has been going on for months and I am very disappointed with the service. The product was sent back nearly 2 months ago. I have received no information about what is going on. I have sent the proof that the product was sent . You promised me a swift resolution of this case .
Now I have paid for an item , paid for it to be returned and am out of pocket .
I demand this be resolved as soon as possible.

Amazon.de has opted for a cheaper shipping method towards Malta. Every package now takes as much as shipments from Temu and AliExpress. I understand that some people may prefer to wait but please provide us with another shipment option that is faster.

I ordered and paid for the t-shirt, a total with shipping €48,15. Date of order 25 May 2024. The item was never delivered to my address. It was delivered to city 125 km from my house. I also received a confirmation of delivery 125 km away. I complained to Amazon several times, as well as to the store. Every time I got a message that said :"We have received the report" and "Thank you for bringing this matter to our attention and for shopping in Amazon's stores". The seller claims that the courrier has confirmed delivery to the corect address. That's basically how they solve your problem. I don't think they care about your problem. You give them money at your own risk.

Horibble servise!!!! Costumer servise promised to solve problem in 24 hours, but they dint solve anything. Costumer servise only tryget get more stars, but nothing doing...only promises!

Horrible service. Cancelled an order stating the following "Due to a lack of availability, we will not be able to obtain the following item from your order. We've cancelled the item and apologise for the inconvenience. If you see a charge for the cancelled item, we will refund you within 1-2 business days. If you are still interested in purchasing this item, it may be available from other sellers. Please visit the detail page for this item below." Yet the very next day they have it on their website readily available again. Also had another order where they shipped expired candy. Not recommended!

Amazon could be a great service, if they had a reliable delivery network. Frequently we have packages marked as “handed to resident” when we’re not around, or the buzzer was not pressed. The drivers have been seen throwing packages into our doorway by our neighbours. We even had a sign made, which we ordered from Amazon stating packages were not to be left outside. It all came to a head this week when we got back from vacation to emails stating 3 packages were “handed to resident” when we were 500km away. Amazon customer service were not interested and told us to file a police report. Even though we could prove we were not here, they kept our money and we don’t have the goods. Unacceptable.

Don't use SEPA payment. If anything goes wrong, they don't help you and your account ends up getting blocked
If you are from Denmark, please be adviced: NemID validation don't always work, and you order gets suspended until you renew the order by removing the card and insert it again.
There support don't know anything at value and I feel they don't give a s**t about you

It's an odd thing with Amazon. In terms of offerings, it's a great place to shop. There are so many products, often at very competitive prices.

The search function is absolutely useless, though, so you really have to be creative and spend many hours trying to find the best deal and/or a particular product, wading through incorrectly sorted lists that ignore your filters and criteria. Thank god for the "site:amazon.de" on Google. Without Google, I'd never be able to find anything on Amazon.

Then, the shipping. Do they even have shipping? I just gave up on my second attempt at purchasing four hard drives and two USB hubs on Amazon. Five days since placing the order, "In stock," "Sold by Amazon," "Fulfilled by Amazon." I gave up, and just ordered the same items locally. They'll arrive tomorrow.

The previous order was cancelled after a long wait with nothing happening, too. It's frustrating for me, and a waste of time, but it's also a massive loss for Amazon, as just in the last two months, I've placed over €2000 in orders elsewhere that would've been fulfilled by Amazon were they not so inept at actually sending out stuff.

Their delivery promises are seemingly appearing out of thin air, too. Always "will arrive by this-and-that date," even if it hasn't been dispatched, and then on the promised delivery date, still having not yet been dispatched from Amazon, the date changes. It's like, "Well, we thought it would arrive today. I mean, we haven't actually sent it yet, and you live on an island in a different country, but definitely we thought it would arrive today. But then, maybe not, so let's say... In three weeks?"

I must say, Amazon in my experience has VERY good customer support when something arrives damaged or you get sent something incorrect, but it really doesn't help much if you have to wait weeks for them to simply send the items that they claim to have in stock.

I'm starting to have to navigate their site as if everything they say is incorrect. That's problematic, because I actually need to rely on delivery information to be correct. I don't always have weeks to wait for something that's "in stock" to get sent. Sometimes I really need the items I order, if you can imagine that.

It looks like 2022 is going the be the year that I start to completely ignore Amazon as a viable option for online purchases.

Opened package , missing items. How courier even could pick it up from the Depo ? Should I reorder ? Nooo

Deceitful communication: they don’t offer a way to cancel your prime at the END of your current billing cycle. If you want to cancel your subscription now (while you’re thinking about it) you lose access immediately (even though you already paid for the remainder of the month. When you factor in the fake reviews and lifetime bans of people from writing reviews (although they’ll still gladly take your money) it is clear that Amazon is going to manipulate you psychologically to the fullest extent they can legally get away with.

Totally unable to cope with the (not very) new VOEC rules for Norway. Despite protestations that there would be no problem with VAT charges for an order sent to Norway when i checked before placing the order, I was once again charged VAT by Amazon AND by the courier of the package.
The "customer service" at Amazon totally refuses to even accept that it IS collecting VAT for Norway!
They refuse to acknowledge the double charging even when presented information from the Norwegian "Toll" authority webpage, which uses Amazon as a specific example!

Useless customer service
This company should be close

Amazon Take money from your bank account without permision and put like Amazon Prime wich I never buy it. They didnt respond of many e-mails wich I send . Dont respond and take my money without permision. Now I dont know what I do. Also workimg with DHL who diesnt try the packet in your address just they leave the packet in station and them you must go and pick up. Just wait for some moore items to bring and them to cancelled the relation with amazon.

stopped use this platform, i found it most expensive and not safe place for shopping as they support scam. Also if you leave negative reviews even if you have a proof of the problem, they don't post on their review section. i have been scammed with micro sd card, after some time i found this is a fake card because couldn't fill up that space as a fictional 512gb, i sent complain, no answer from amazon, i tried to put review about it they did not publish. so my solution is DO NOT USE THEM!

I ordered two lighters on december 18, 2020, they charged the full amount immediately. Amazon.de said I would receive the package between January 4 and January 20, 2021. On January 25, I still hadn't received the package, and when I contacted them I didn't get an answer... When I finally got the hold of them on February 10, they said the package was lost and I would get my payment returned. However, I never did, and when I contact them now, I don't get any answers.

It's been an absolutely horrible service, and I will never shop at Amazon.de ever again. I hope for them, that they never open a market in Denmark because they got such a horrible reputation. I will never recommend anyone to buy anything from them as you will get fooled.