Absolute Performance Reviews 

32
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service, great product. I had an issue with Amex paymnet, called them up - everything got fixed quickly and it was great to speak with the person dealing with my delivery. And the courier they... See more

Rated 5 out of 5 stars

I ordered some kettle bells from the outlet and they are a really great, quality product - reasonably priced as well. I followed up the order by telephone (I hadn't spotted that the email confirming... See more

Rated 1 out of 5 stars

Court action issued Totally avoid this company, their useless courier threw heavy parcels over a fence, ended up with damaged and missing part of the order - asked for collection and refund last... See more

Company replied

Rated 5 out of 5 stars

I order a few new things for a refurb in my gym including competition bumper plates, fractional plates, safety bars & med balls. All of which are great quality. Customer service from Tony was brilli... See more

Company details

  1. Exercise Equipment Shop
  2. also in
  3. Fitness Equipment Wholesaler

Written by the company

ELITE GYM DESIGN, SUPERIOR STRENGTH & CONDITIONING EQUIPMENT. Perform Beyond the Apex in bespoke gym and training spaces with world-class strength and conditioning equipment. We are leaders in the design, installation and equipping of high performance training and gym spaces. With over a decade of experience in the creation of gyms, fitness spaces and strength and conditioning facilities we have built an enviable portfolio of projects. Our clients include an array of education establishments, commercial gyms, elite sports organisations, professional athletes and home workout enthusiasts. We are meticulous in our approach. We design and specify strength and conditioning facilities with precision and deliver with excellence. Our work focuses on the marginal gains that help you and your facility perform Beyond the Apex.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(32)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, great product. I had an issue with Amex paymnet, called them up - everything got fixed quickly and it was great to speak with the person dealing with my delivery. And the courier they use was also great. No hidden surprises. Could not recommend them enough!

28 September 2026
Rated 5 out of 5 stars

Quality Products

I ordered some kettle bells from the outlet and they are a really great, quality product - reasonably priced as well. I followed up the order by telephone (I hadn't spotted that the email confirming my order had gone to my spam folder!) and the lady on the telephone was fantastic and very helpful.
Order arrived promptly and I'm very happy. I will certainly use them again.

18 September 2026
Rated 5 out of 5 stars

Second time ordering from this company

Second time ordering from this company. They are always very efficient and super helpful in customer services.
I ordered some of the outlet items this time and am happy with the quality and price.
It is great that they offer pickup from the facility in Cardiff too, saves on postage and means you don’t have to wait in to receive the parcel. Much less stressful!

14 July 2026
Rated 5 out of 5 stars

Prompt service and delivery

Prompt service and delivery, one item was lost with courier, a 24 kg kettlebell! AP despatched another one with no fuss which arrived safely - then the other one turned up! AP said to donate to a local gym which I have done and they are very happy - so a great service all round. Good comms and result.
Thank you

15 June 2026
Rated 5 out of 5 stars

Excellent price for a 25kg sandbag

Excellent price for a 25kg sandbag, pre-filled, plus free delivery!!! More offers like this one please!! Good material, fast delivery!!! Will buy stuff again when offers come up!!!! 👍🏼👍🏼👍🏼🙏🏻

8 June 2026
Rated 5 out of 5 stars

Top Equipment & Customer Service

I order a few new things for a refurb in my gym including competition bumper plates, fractional plates, safety bars & med balls. All of which are great quality. Customer service from Tony was brilliant. Made it very easy for me to purchase some items from their new Outlet website and normal website and have them delivered together in a quick and timely fashion.

Couldn’t recommend more & will be using again!

27 May 2026
Unprompted review
Rated 1 out of 5 stars

My order still hasn’t turned up

My order still hasn’t turned up, nearly four weeks late.

28 August 2025
Absolute Performance logo

Reply from Absolute Performance

Hi Philip, your order was placed online on Saturday, the 23rd of August. Due to the bank holiday, it was processed on Tuesday, 26th of August, picked and packed, and sent via our courier on Wednesday, 27th of August and delivered and signed for on Thursday, 28th of August, at 13.40. This is within our stated shipping time, which is five business days. Please let us know why you feel it's been almost 4 weeks, and we will try to help. If you need any more information, feel free to call the office, and one of the team will be happy to help. 029 2036 2664. We would appreciate it if you could change your review score if there has been a mix-up, which is at no fault of Absolute Performance. Thanks, AP.

Rated 1 out of 5 stars

Court action issued

Court action issued
Totally avoid this company, their useless courier threw heavy parcels over a fence, ended up with damaged and missing part of the order - asked for collection and refund last week, they’ve gone totally silent. No answer in the phone. Sent off court paperwork this morning against them - BEWARE before you order !
Reply:
I think you should educate yourself on distance selling law and the consumer rights act 2015. Your contract and liability with the courier is not my concern, our contract is in entirely breach and you’ve done absolutely nothing to resolve since the phone call with Alex. It is not my lawful or contractual obligation to pursue your courier for loss and damages. I think you’ve just ignored it however you will discover it is not. It is an against consumer rights and law to ignore statutory law as you will discover.

2 August 2025
Unprompted review
Absolute Performance logo

Reply from Absolute Performance

We’re very sorry to hear about the delivery issues you’ve encountered. We fully appreciate how frustrating it is when an order does not arrive in the condition you expect.

As discussed in our multiple phone conversations, we have reviewed the photographs you provided showing the courier’s delivery method.

While the delivery itself was handled entirely by an external courier and outside of Absolute Performance’s direct control, we take customer satisfaction seriously, and we will assist you in pursuing any claim you wish to make with the courier company.

We feel it is important to note that this situation is not representative of our service or commitment to our customers. We have acted promptly to resolve the matter, and our goal remains to bring it to a swift and fair conclusion for you. Please feel free to call, and we can assist you further.

Rated 5 out of 5 stars

I purchased an older model tactical…

I purchased an older model tactical training backpack last September which had some quality issues. I contacted Absolute Performance about this and in fairness Alex from Absolute Performance got back to me and offered me an improved newer model replacement bag free of charge which arrived today. I cannot fault this company for their excellent customer services. Would highly recommend.

26 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look