Banner for A Place Like Home Ltd

A Place Like Home Ltd Reviews 

626
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently mention the fantastic, centrally located neighborhoods that provide easy access to local attractions and public transportation. Visitors frequently praise the welcoming team members who ensure smooth check-ins, provide thorough walkthroughs, and remain responsive to any inquiries. People love the well-equipped, cozy properties that offer a true home-like feel during their London visits. Some reviewers were not happy with minor maintenance flaws, pointing out dusty kitchen shelves, stained carpets, and older furnishings. A few guests also mentioned feeling uncomfortable on hot days due to a lack of air conditioning or inadequate ventilation in certain units.

What people talk about most

Location

Reviewers highlight positive aspects of location, expressing complete satisfaction with properties situated... See more

Facilities

Clients share ambiguous opinions on facilities, with many reviewers praising the comfortable spaces,... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication, helpful... See more

Quality

People report ambiguous experiences with quality, as many reviewers highlight comfortable, well-equipped, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always book our London stays through APLH and have recommended the agency to many friends. Everything runs smoothly, any issues are quickly dealt with , locations are fabulous, the apartments are cle... See more

Rated 5 out of 5 stars

I found out about this company through a word of mouth some years ago and I've kept coming back to them when in need of a nice place where to stay in central London. The team is super professional... See more

Company replied

Rated 5 out of 5 stars

We love the personal service, and the apartments have all been lovely, in great neighborhoods and with everything we need. APLH has always been very quick to respond to our questions, and have correc... See more

Company replied

Rated 5 out of 5 stars

Wonderful stay! APLH was very responsive and helpful, starting from my first email inquiry through checkout. The property was as shown online, clean, and comfortable. APLH was communicative and proact... See more

Company replied


Company details

  1. Vacation rental
  2. also in
  3. Holiday accommodation service
  4. Holiday Apartment Rental
  5. Holiday Home
  6. Holiday home letting agency
  7. Self-Catering Accommodation

Written by the company

Over 30 years of bespoke short-term rental services in Central London. Developed with a vision to offer the perfect alternative to a hotel, A Place Like Home has become the special link that connects people around the world with high quality properties in the heart of the Capital. We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle. A Place Like Home is run by a small but dedicated team of staff that ensures a personal touch in everything we do. Our goal is to ensure our guests create beautiful London memories from the moment they step into their new homes until the day they hand back the keys.

High quality holiday apartments in prime areas of Central London.

We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle.

We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle.
Since inception in 1990, this niche and specialist boutique offers the well-off traveller choice from the 200 luxury apartments and houses in top London locations such as Kensington, Chelsea, Knightsbridge, Notting Hill, Belgravia and Holland Park. All are close to either the museums, art galleries or endless places of interest.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

626 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(626)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Communication Breakdown

We rented the 51 Cathcart Road maisonette. The flat is beautiful and conveniently located, very clean and comfortable.
The communication with Nick was great until we got here. Then...crickets. Sent an email with a couple of issues (the outlets in the downstairs bedroom were not functional, we were promised linen service change etc) and never heard back. Imagine if the weather was hot or the person in the downstairs bedroom needed electric for a CPAP machine or the like. When he didn't get back to me I sent a note to Plum Guide directly. Said they would contact him and get the items sorted. Nothing.
So disappointing as otherwise this place is great. At this point we haven't heard anything from either party and I doubt if we will. Won't be using this service again.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Great staff

Great staff. They were always ready to help. The place was fine. Everything turned out as expected.

8 September 2026
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you, Lucia. Glad the team looked after you and everything ran smoothly. We'd love to welcome you back!

The A Place Like Home Team

Rated 5 out of 5 stars

I have always had a great experience…

I have always had a great experience with a Place Like Home. The staff has always been verey responsive and helpful, particularly after the booking. The accommodations have been excellent.
We are repeat clients and are very satisfied.

7 September 2026
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you — repeat guests mean a great deal to us. Being responsive after the booking is exactly where we try to earn it, so it's good to hear that's landed. See you next time.

The A Place Like Home Team

Rated 5 out of 5 stars

Great Service

Great hosts and service...lovely centrally-located property.

27 August 2026
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you! The location is one of our favourites too. Hope to have you back before long!

The A Place Like Home Team

Rated 5 out of 5 stars

5 Sunningdale Gardens was a delightful…

5 Sunningdale Gardens was a delightful apartment, very clean and the front garden is an oasis. Communication with Nick and aplacelikehome staff was clear and easy. Would book again.

24 August 2026
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you, and we'll pass this on to Nick, he'll be pleased. That front garden is a real find in London. Would be lovely to have you back at Sunningdale.

The A Place Like Home Team

Rated 5 out of 5 stars

Great Apartment

Great Apartment, Great Location. We've now stayed at this apartment 3 times and look forward to staying again. The apartment works well.
The booking process works well, as does the service from A Place Like Home. Welcome to the apartment was welcoming and recommendations for a suitable venue for a small function was very helpful. Similarly the help for a car to drive us to Heathrow at the end of our stay. Thank you A Place Like Home!

13 August 2026
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you , three stays and counting is the best compliment we could ask for. Glad we could help with the venue recommendation and the car to Heathrow; it's the sort of thing we're always happy to sort. Looking forward to your next visit!

The A Place Like Home Team

Rated 5 out of 5 stars

Highly recommended and definitely will use their services again!

I found out about this company through a word of mouth some years ago and I've kept coming back to them when in need of a nice place where to stay in central London.
The team is super professional, efficient and always trying to meet your requests or suggest the most suitable options.
Highly recommended and definitely will use their services again!

9 August 2026
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you so much Cindy! Loyal guests like you are the heart of what we do, and it means a great deal that you keep coming back to us year after year. The team will be thrilled to read your kind words. Until next time!

The A Place Like Home Team

Rated 5 out of 5 stars

The apartment is very well placed in a…

The apartment is very well placed in a beautiful neighborhood and a nice view to the Thames. Is comfortable, not luxury, but cozy. The service and attitude of Nick and his team are also remarkable I hope to rent it again.

9 August 2026
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you Jorge! We are so pleased the location and Thames view hit the mark, and Nick and the team will be delighted to read your kind words. We would love to welcome you back next time you are in London!

The A Place Like Home Team

Rated 5 out of 5 stars

Another Perfect Stay in Market Mews

Everything about this flat is great. But the mid-Mayfair location, tucked back in Market Mews is really fantastic. Cheers to A Place Like Home for their brilliant hosting and choosing the exact right name for their service.

17 July 2026
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Another perfect stay deserves another big thank you, Dennis! Market Mews really is a special spot and it is wonderful to have you back. Cheers for the kind words on the name, we like to think we live up to it. See you next time!

The A Place Like Home Team

Rated 3 out of 5 stars

Great location but not very clean

The apartment was nice but not cleaned very well. The intercom handset was filthy and the bathrooms were never cleaned very well. I stayed 3 weeks and after the last visit the kitchen shelves were still left dusty. The carpet needs changing as it is covered in stains. Even the cushions on the sofa had stains. Location is great, there is lots of light and the 2 fans were very helpful with the heatwave.

1 July 2026
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you for taking the time to leave such honest feedback, and we are glad the location, light and fans worked well for your stay.

The cleanliness you describe falls short of the standard we expect. We have raised each point directly with our housekeeping team, and we are arranging a deep clean of the apartment, including the carpet and sofa cushions, with replacements where cleaning is not enough.

We are sorry your three weeks with us were let down in this way. We would love the chance to show you the standard we hold ourselves to next time you are in London.

The A Place Like Home Team

Rated 5 out of 5 stars

Great flat and great service.


Great flat and great service.
Flexibility re booking

22 July 2026
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you, Linda! Flexibility around bookings is something we work hard to get right, so it's lovely to hear it made a difference. We'd be delighted to welcome you back to London anytime.

The A Place Like Home Team

Rated 4 out of 5 stars

We stayed at Cathcart place in Chelsea

We stayed at Cathcart place in Chelsea. The booking process was very good - nick was always very responsive ( except once he forgot to send reviews of the property). Otherwise very easy to communicate before and during our stay.
The property is in a great location - is as described by APLH, except for the number of stairs to the property. It is on the 3rd floor. The living room and master bedroom are v spacious with lots of natural lighting. One bedroom with twin beds is also decent size. The third bedroom which required navigating box kind of stairs ( all mentioned by APLH) is small and as are the 2 bathrooms.
A couple of issues with housekeeping - the greeter came few minutes before we reached despite having been informed that our flight was on schedule etc.
the place was new to him too :)
The outdoor deck areas were not usable as they hadn’t been kept well - many broken slats and not cleaned either. But we were in the middle of heatwave - so outdoor wasn’t attractive from weather perspective. But needs to be repaired and cleaned well.
The kitchen had everything one needed including a washer. It was meant to be a washer /dryer but the dryer didn’t work. I think I would have given it 5 except for the minor niggles .. the flat can do with some minor upgrades.
Rest of the information was as given by Nick ( except regarding garbage collection day).

13 July 2026
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you for such a detailed and fair review, Bharati, We're glad Nick's communication, the location and the space worked so well for your stay.

You're right on the niggles: the deck is being repaired and properly cleaned, the dryer fault has gone straight to maintenance, and we're updating the property notes (bin day included) so every greeter knows each home inside out before guests arrive.

We'd love the chance to earn that fifth star next time you're in Chelsea.

The A Place Like Home Team

Rated 5 out of 5 stars

Highly recommend A Place Like Home

Highly recommend A Place Like Home. The flat was exactly as described and as pictured in the photos. Great flat with excellent transportation options. Nick and his team provided excellent communication and service during our month-long stay in Chelsea. We will definitely use A Place Like Home again.

13 July 2026
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you so much! A month is a proper stay, and we're thrilled Chelsea felt like home from start to finish. Nick and the team will be chuffed to hear it, we'd love to have you back with us next time you're in London.

The A Place Like Home Team

Rated 5 out of 5 stars
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you so much Archie, wonderful to have you back with us again! We are so pleased the apartment delivered on both space and location. It is always a pleasure to welcome returning guests and we look forward to finding you another great home on your next visit to London!

The A Place Like Home Team

Rated 5 out of 5 stars

8 Godwin's Court in London was a…

8 Godwin's Court in London was a wonderful stay. Fliss met us on arrival and kindly answered all our texts during our stay. The place was well-situated, had air-conditioning, and was lovely. We thought of it as our own. I would very much like to stay there again.

(Caveat - had the grandparents come, it would have been difficult on the stairs)

3 July 2026
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you so much for such a lovely review! We are delighted Goodwin's Court felt like home during your stay and that Fliss looked after you so well. We would love to welcome you back on your next visit to London!

The A Place Like Home Team

Rated 5 out of 5 stars

We love London & APLH

We have been booking our London accommodation through A Place Like Home for over 20 years & have never been disappointed. Excellent customer service (both pre- and during), friendly & informative greeters who are always on time, and no surprises in the accommodation due to a detailed website. Thanks once again to the APLH team - a wonderful stay.

23 June 2026
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear VJ,

Thank you so much for taking the time to leave such a lovely review, and for your loyalty over the past 20 years. We are delighted that our service and greeters looked after you well, and that the accommodation matched what you expected.

Thank you once again. We look forward to welcoming you back on your next visit to London.

Best wishes,

The A Place Like Home Team

Rated 5 out of 5 stars

Top notch accommodations and service

It was a pleasure to work with A Place like Home! Nick was very responsive to our inquiries and Katya met us at the flat, thoroughly showing us around. The location was perfect for exploring London, the theaters, and connecting to transportation. We would use this company again and have recommended them to friends.

26 June 2026
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Dear Cynthia,

Thank you so much for this wonderful review. We're thrilled to hear Nick was able to answer everything quickly, and that Katya gave you such a thorough welcome and tour of the flat. We're delighted the location worked out perfectly for exploring London too.

It means a great deal that you'd not only stay with us again but recommend us to friends, that's the biggest compliment we can receive. We'd love to welcome you back whenever your travels bring you to London again.

Warm regards,

The A Place Like Home Team

Rated 5 out of 5 stars

The pre occupancy attention was superb

The pre occupancy attention was superb. The greeter did not know the building had a lift, but was very helpful, and we were allowed to check-out at 12.30 pm instead of the usual hour.

25 June 2026
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Hi Sam,

Thank you for such a lovely review. We're delighted the attention before your stay set the right tone, and that our greeter looked after you so well throughout. You're quite right about the lift , thank you for flagging it; we've made a note to ensure the team is fully briefed on each building's features going forward. We're really pleased, too, that the later check-out worked out nicely for you.

It was a pleasure to host you, and we'd love to welcome you back whenever your plans bring you to London.

Warm regards,
The A Place Like Home Team

Rated 5 out of 5 stars

Another great visit arranged by Nick…

Another great visit arranged by Nick and his team! Loved the Mayfair market mews property, will be looking for something next summer again :-)

14 June 2026
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you Christine, what a lovely review! We are so pleased Mayfair Market Mews delivered and that Nick and the team looked after you so well. We will look forward to finding you something just as special next summer, see you then!

The A Place Like Home Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look