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Rated 2 out of 5 stars

Good site for what it is, convenient, support is fast/responsive; (Tanel specifically) helped me in resolving an issue with a misgraded bet very quickly. Edit: After the revamp to their site the... See more

Rated 5 out of 5 stars

This is my first time using a betting site that uses real money. I usually bet using game items, chips, tokens, etc. From my experience, Arcanebet.com is a really simple to use website for betting fan... See more

Rated 1 out of 5 stars

Had a spare 10e so googled 10e deposit casinos arcane came up in list so gave them a shot when I entered username it said already taken so stuck a 2 on the end and grand account open I honestly couldn... See more

Rated 5 out of 5 stars

So I read the reviews here and was sceptical as most of them only had 1 review. I joined the site yesterday (verified before depositing as I always recommend) deposited 100e played a lot of sports b... See more

Company details

  1. Events & Entertainment

Written by the company

We take pride in treating our players with honesty, offering amazing products, lighting-speed withdrawals, super-friendly wagering requirements and a pristine customer support service. Play all the latest and the most popular slots at the moment and have some fun with our stunning esports and sports betting sections. If we don't have it, it's probably not even that fun.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

166 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

amazing casino.

amazing casino.. superfast verifcation and withdrawal times. amazing support.. if you get to talk to Simon, you know you are going to be taken care of!

13 March 2020
Unprompted review
Rated 5 out of 5 stars

This casino blows my mind

Excellent customer support. Simon, Fred, and Donald will always do their best to assist you, only good experience from the amazing support these guys give you. They send you personal emails with information that they think is relevant for you and they also contact you while you are playing if there is something you need to know. A lot of goodwill in those guys!

Verification goes very fast, I sent in papers before I went to sleep when I woke up everything was taken care off They take your withdrawal seriously, fast (15 min in my case), and they don't give you the opportunity to cancel it. I absolutely hate when casinos hold on to your withdrawal for days cause it gets so easy to cancel it.

Exceptional range of games. Heard Play and Go is getting implemented these days. They already got good providers, obligatory games like Bonanza, obligatory providers like Pragmatic, Merkur and rare and appreciated providers like (my favorite) Gamomat.

Everything you look for in a Casino (included live casino), but also betting (both sport and E-sports) Excellent bonuses! You get 3 casino bonuses, you don't need to pick one of them, you can have all of them. Also, you get a good betting bonus. The wager for all the bonuses is very fair, and you have a wagering bar so you can keep track of the wagering prosses.

Lets you play games in multiple tabs/windows at the same time, also lets you hunt bonuses. This applies both if you play with raw money or bonus money. So rare these days

Easy to deposit, a lot of different methods, and if you got problems (was a problem with Neteller when my first day) they always assist you and find a method. Easily my new go-to-casino

Only a few stuff that can get improved:

One of them is that the support is not available 24/7, but way more than the times they state (MON-FRI 09-17). If their not "home", leave a message, they send you a mail within minutes or hours.

Curaçao license is never a good sign, but it's really nothing to be afraid of in this case. Puts the other Curaçao-casinos to shame. Heard that they have applied for Malta license, and the only reasons they have not got it yet is the fact that the casino department was new this year (but they have been a betting site since 2015 I think).

Really, really good casino!

Ding dong Cutstone

13 March 2020
Unprompted review
Rated 1 out of 5 stars

got to agree with the second last…

got to agree with the second last comment this site is the worst rpt on line terrible returns your always chasing your own money never any wins if you have lots of cash to lose and dont mind off you go and enjoy but those who enjoy and want to get a bit of play on your 250 euro at low stakes go else where there are much better sites that will be honest about there rpt please avoid at all costs and if you disagree they treaten you with legal talk shame on you arcanebet hope alll read this

13 March 2020
Unprompted review
Rated 5 out of 5 stars

Have had a good experience with…

Have had a good experience with Arcanebet so far,

Positive points
+ Good customer support
+ Fast KYC approval
+ No problems with withdrawal

Negative
- Lines often down in league of legend LIVE matches comparing to some other companies.I hope they can improve in this aspect

5 February 2020
Unprompted review
Rated 1 out of 5 stars

When i started to win some bets(only 3…

When i started to win some bets(only 3 in a row) suddenly “they system had a problem” and all my 3 wins not only voided but completelly removed from the history like i never placed those bets. Definitelly a scam site avoid at all cost

7 November 2019
Unprompted review
arcanebet logo

Reply from arcanebet

Hi Paulius,

We're sorry to hear that you've had a bad experience on our website. However, I'm pretty sure that there is a good reason behind this specific issue. Can you please provide me with your username so I can look into this for you? You can contact me via contact@arcanebet.com, please use reference as TrustPilot response.

Kind regards,
Colin

Rated 2 out of 5 stars

Before their "update"

Before their "update", the site was pretty much the best one for betting on esports. Now, not only did they removed 60% of the betting options, the odds are rigged, this is the only site I've seen having such bad odds. Instead of having 1.9 odds for an option and 1.9 for the opposite, you have something like 1.60 and 1.60, it's incredibly hard to make profit, without taking huge risks.

26 October 2019
Unprompted review
arcanebet logo

Reply from arcanebet

Hi Bogdan,

We highly appreciate the feedback you've provided. We are very much aware about the lack of esports offerings on our new website. To be completely open with everyone, we've changed our odds provider since the upgrade, and we've realized that the current odds provider does not provide great esports offerings like we've had in the past.

With that said, we're currently working on integrating with a odds provider that specializes in esports. This means our offerings will once again be what it used to be before the upgrade.

The new website is still in beta so there are a lot of flaws that are yet to be fixed. We hope that you stick around to see our improvements in the near future!

Rated 5 out of 5 stars

Pretty awesome

Great odds, pretty nice UI, great customer support, especially Tanel. I had a lot of verification process questions which he helped me with. Very humble dude.

18 June 2019
Unprompted review
Rated 4 out of 5 stars

Terrible

Untill now (about month) everything is just fine. They have a very quick verification and easy, also they have a very high odds and very good welcome bonus. Unfortanatly they have only 4 sports odds, that is othe only negative and my limit is decrease for half but is still ok. Must have other sports. AS I SAY UNTILL NOW, NOW IS TIME TO WITHDRAW AND NORMALY THEYVE ASK ME "ADITIONAL VERIFY" LIKE SKYPE CALLING. THAT IS EMBARASSING. I AM ON VACATION, HAVE LITLLE BABY AND NOW MUST WAIT MY MONEY EVEN MY ACCOUNT WAS ALREADY VERIFIED AND IT IS TOLD ME THAT I CAN WITHDRAW. BUT IS OBVIUSLY NOW IT IS PROBLEM WHEN YOU GET SOME MONEY. NOW, I AM ON VACATION, I WAS NEED THAT MONEY AND NOW I AM WAIT TO FIND BEST TIME ON VACATION, WITH TWO LITTLE CHILD TO HAVE CALL WITH THEM. THIS IS TERRIBLE, RIDICOLOUS...I was just receive call from them on skype and it was quickly and ok, and after call was ended money was transfered immediatly. It mean now they only must include more sports and without this calling, it is not nessesary.

27 May 2019
Unprompted review
arcanebet logo

Reply from arcanebet

Hi there Gordana,
We are of course thankful for the very kind words about the product and the criticism of our limited offering. It is something that we are working on constantly to try and update and refresh. We would like to get to the bottom of your main concern, that of the additional verification for you. Of course, we take these matters very seriously and we actively want to avoid such issues going forward. Additional verification is something that we are required to carry out from time to time to comply with our gambling license as well as our anti-fraud policies. We totally understand the situation on your vacation and would like to solve this as soon as possible. If you can please send us an offline message or email again, we can see what alternatives are available to clear this all up.
Thank you kindly for your understanding in this, and again we apologise for the inconvenience caused.

Rated 2 out of 5 stars

Good site for what it is

Good site for what it is, convenient, support is fast/responsive;
(Tanel specifically) helped me in resolving an issue with a misgraded bet very quickly.

Edit: After the revamp to their site the odds provider they're using has really bad esports lines which was what made the site good. Not only limited selection in lines but the lines they do have go down completely as soon as the game starts meaning no map 2/3 betting unless before the match. Also their great livebetting options from before is only for big matches now which is pretty sad.

22 April 2019
Unprompted review

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