Excellent Customer Service. Ordered 2 different sizes for the Thermal Grizzly Kyrosheet. Unfortunately 1 of the sizes was out of stock but Adam at Astral Labs reached out to let me know what my optio... See more
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Customer service was great. Opened box and there was no product inside. They sent a second package but it was also missing product. No issues getting a refund. Astral Labs was great but Thermal Grizzl... See more
Have to say that the level of customer service and prompt response to emails even over the weekend made this online shopping experience for me really awesome! Even if initially Canada Post lost the... See more
Astral labs is in Canada but went out of their way to help ship a Thermal Grizzly LGA 1700 contact frame to me in the US when it was out of stock everywhere and hard to find this summer. They had grea... See more
Company details
- Computer Accessories Shop
- also in
- Computer Hardware Company
- Computer service
- Computer Shop
- Computer Wholesaler
- Electronics store
About Astral Labs
Written by the company
Welcome to Astral Labs, your premier destination for cutting-edge cooling solutions designed specifically for computers. We specialize in providing high-quality cooling solutions to ensure optimal performance and longevity for your computer system.
At Astral Labs we understand the importance of keeping your computer systems cool. As technology advances and computing tasks become more demanding, the risk of overheating and performance degradation increases. That is why we are here to help. We are dedicated to offering a wide range of cooling solutions that effectively dissipate heat and keep your computer running at its best.
What sets us apart is our commitment to quality and customer satisfaction. We carefully curate our product selection, partnering with renowned manufacturers and brands known for their expertise in computer cooling. This ensures that every product we offer meets the highest standards of performance, reliability, and durability.
Our product range includes CPU coolers, case fans, liquid cooling systems, thermal pastes, and more. Whether you’re a casual user seeking a basic cooling setup or a hardcore gamer or overclocker in need of advanced liquid cooling solutions, we have the perfect cooling solution to meet your specific needs.
We pride ourselves on delivering an exceptional shopping experience. Our user-friendly website allows you to easily browse through our products, access detailed information, and make informed decisions. We regularly update our inventory to bring you the latest advancements in cooling technology, ensuring that you have access to the most effective solutions on the market.
Customer satisfaction is at the core of our business. We strive to provide excellent customer service, from answering your inquiries to addressing any concerns. Your feedback is valuable to us, and we continuously work to improve our services based on your input.
Thank you for choosing Astral Labs as your trusted source for cooling solutions. We are excited to serve you and provide the best cooling products to optimize your computer’s performance. Shop with us today and experience the Astral Labs difference.
Contact info
Canada
- astrallabs.ca
4.5
Excellent
44 reviews
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Excellent Customer Service.
Excellent Customer Service.
Ordered 2 different sizes for the Thermal Grizzly Kyrosheet. Unfortunately 1 of the sizes was out of stock but Adam at Astral Labs reached out to let me know what my options were right away. This is what I consider excellent customer service and focus on the customer. Happy to order from here.
20 August 2024
Kryosheet-Opened box and there was no…
Customer service was great. Opened box and there was no product inside. They sent a second package but it was also missing product. No issues getting a refund. Astral Labs was great but Thermal Grizzly was not.
22 August 2024
Fast service, item packed well and as described.
Item as described and sent quickly. Thank you!
19 June 2024
The only store you need for thermal paste and pads
Great customer experience. Fast shipping, quality products at a decent price.
1 March 2024
It was my first order here
It was my first order here. I will return to this shop in future. Everything was packed well and delivered fast.
27 February 2024
Everything arrived undamaged
Everything arrived undamaged and shipping was decently quick.
20 February 2024
There were no problems or complications…
There were no problems or complications with product delivery. Product description was full and detailed.
12 January 2024
Excellent customer service
Excellent customer service. Seriously A+, a model for any company to follow. Shipping was fast and order was fulfilled precisely. Great source for Thermal Grizzly products in Canada.
12 December 2023
Wireview great little product. And good price from Astral Labs…
I purchased a Wireview from Thermal Grizzly. Excellent product. You can see the German engineering. I also ordered thermal grizzly paste so I could get free shipping. Didn’t really need to paste but you can always use it sometime.
6 December 2023
Shipped out quickly and efficiently
Shipped out quickly and efficiently, no problems, good communication, happy with the service.
6 November 2023
Customer Service
Astral Labs was polite and willing to work with me to get the product shipped to the US.
4 July 2023
Great pricing and super fast shipping
Great pricing and super fast shipping, would recommend!
27 June 2023
My future is fuzzy
11 July 2023
Reply from Astral Labs
Hello,
I want to express our gratitude for choosing Astral Labs for your recent purchase. We always strive to provide top-notch service to all our valued customers, and we are sorry that we fell short of meeting your expectations this time. 😔
Your one-star review on Trustpilot "My future is fuzzy" caught our attention, and we genuinely want to understand your concerns better. Our goal is to ensure every customer receives exceptional service and that we continuously improve upon any shortcomings. We value your feedback immensely, and it will help us identify areas for improvement.
We genuinely care about your satisfaction and want to make things right. Your insights will be invaluable to us in addressing the issue promptly and ensuring that such lapses don't happen again. We firmly believe in learning from our mistakes and continuously evolving to provide the best possible service to our customers.
Once again, thank you for choosing Astral Labs and for taking the time to provide your feedback. We appreciate your patience and understanding, and we look forward to hearing from you soon.
Perfect quality of product
Perfect quality of product. Product is 100% original, verified online. Packaging was good. Also, product was delivered very fast.
Thank you.
19 June 2023
Al was simple and easy
Al was simple and easy, tracking was good and product arrived healthy.
None express shipping could be an option but I did prefer my tracking number, could save a few dollars.
16 June 2023
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