Audio Book Store Reviews 186

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were unhappy with their experience overall. Many customers reported being unknowingly enrolled in monthly subscriptions after making a single purchase, leading to unexpected recurring charges. They also expressed significant dissatisfaction with the refund process, often finding it difficult to obtain their money back for these unauthorized subscriptions. Conversely, some people were satisfied with the customer service, praising its responsiveness and helpfulness, with specific mentions of assistance from a representative. These customers also appreciated the wide selection of audiobooks and the ability to download them for offline listening.

What people talk about most

Subscription

Reviewers express strong dissatisfaction with the subscription process. Many customers report being... See more

Product

Customers consistently note ambiguous experiences with product. While many praise the wide variety and... See more

Payment

Reviewers highlight negative aspects of payment, primarily expressing frustration and dissatisfaction with... See more

Customer service

People report ambiguous experiences with customer service. Many customers express dissatisfaction, citing a... See more

Refund

Customers express significant dissatisfaction with the refund process. Many reviewers report that the company... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Don’t bother with audio bookstore. There are many other audio book sources that are much much more trustworthy. Once audiobook store gets your credit card information, and despite your repeated attem... See more

Rated 1 out of 5 stars

Absolutely a scam get nothing for the quite monthly charge they set up without reminders sent to your emails. My daughter bout one book for exams ended up paying hundreds with no credits to show.... See more

Company replied

Rated 1 out of 5 stars

Audiobook store is a very poor and dishonest service. To purchase one audiobook I was charged just under £90. When I contacted customer service there was no support let alone any kind of apology or re... See more

Rated 1 out of 5 stars

Avoid like the plague. Once you register your card you will automatically pay monthly - EVEN WHEN YOU CANCEL YOUR MEMBERSHIP. The only way to stop paying is by actually emailing customer service... See more

Company replied


Company details

  1. Electronics & Technology

Information provided by various external sources

Download & listen to audiobooks from bestselling authors in just minutes on your computer or mobile device using our iOS & Android apps.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

186 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

All round good experience

All round good experience - easy to navigate the site, make a purchase and payment, download went smoothly, sound quality is top notch. Will gladly use Audio Book Store again. Thanks guys! :)

12 February 2025
Unprompted review
Audio Book Store logo

Reply from Audio Book Store

Thank you very much for your feedback. Your satisfaction means a great deal to us.

Rated 5 out of 5 stars

Daniel Deronda, As with Middlemarch

As with Middlemarch, I loved Wanda McCadden‘s depths of reading and interpreting, and how well these interpretations were conveyed in her voicings. As for the book, it is also very deep, very exciting, very edifying, I could not wait to get back into my car and drive home from work and listen to it.

2 March 2025
Unprompted review
Audio Book Store logo

Reply from Audio Book Store

Thank you very much for your feedback. Your satisfaction means a great deal to us.

Rated 5 out of 5 stars

Great service

Great service! Tarah is always there to help me in all my book needs. I love this service!

20 January 2025
Unprompted review
Audio Book Store logo

Reply from Audio Book Store

Thank you very much for your feedback. Your satisfaction means a great deal to us.

Rated 1 out of 5 stars

Beware of hidden scam

They have a scam going where when you buy a book they make you sign up for some kind of monthly membership that you may not notice. Afterwards they refuse to refund you and keep charging you 10 dollars a month until you figure out how to cancel it.

11 November 2024
Unprompted review
Audio Book Store logo

Reply from Audio Book Store

Hi David,

We’d like to clarify a couple of points:

1. Our program is transparent, offering two clear options: a membership plan that allows new members to purchase an audiobook for $9.95, or a non-member price for those who prefer not to subscribe. This distinction is emphasized throughout the checkout process, and we provide a dedicated page explaining the program in detail.
2. Canceling your membership is straightforward. Simply log in to our website, navigate to your Account page, and select the clearly labeled “Cancel FlexPass” option. Your membership will be canceled immediately. These instructions were emailed to you on November 18th, and since we saw you canceled on the 17th, and we did not hear back from you, we assumed you were satisfied.

For further discussion, reply to our November email, or reach out to us directly through the website and reference this review. Direct communication is always more productive than posting misleading public reviews.

Rated 1 out of 5 stars

Be aware can not unsubscribe

I have emailed and tried to unsubscribe. Very sneaky how the site doesn’t allow you to even search how to unsubscribe.

BE AWARE!

8 January 2025
Unprompted review
Audio Book Store logo

Reply from Audio Book Store

Hi Fiona! We value transparency and make canceling a subscription quick and easy; simply log in to your account, navigate to the “Account Details” page, click “Cancel FlexPass” under the FlexPass Details section, and your subscription will be canceled immediately with a confirmation email sent to you.

There is also a clear explanation under our website FAQs - just search “cancel,” and the result is titled, “How do I cancel or unsubscribe my FlexPass membership?”

We’re sorry you found canceling your membership to be a challenge, but we would appreciate you removing this review in light of the above facts.

Rated 5 out of 5 stars

I would like to thank Tarah at AUDIO BOOK STORE

I would like to thank Tarah for her diligence in assisting me, when I was confused about who was my service provider.
Often businesses providing services on ‘books for listening’ have similar names. I wrote to Audio Book Store and Tarah was very helpful as a Customer Service Officer. She, is a fantastic worker and loyal employee, who makes the difference among all providers. She is the kind of employee that deserves recognition and should be given opportunities for professional growth as she enhances the name of the organisation who has employed her. Thank you Tarah!

6 January 2025
Unprompted review
Audio Book Store logo

Reply from Audio Book Store

Thank you very much for your feedback. Your satisfaction means a great deal to us.

Rated 1 out of 5 stars

Storing my credit card info without my permission

I bought an audiobook using my credit card. Since then, Audiobookstore has kept my credit card information on file in my account. I have asked them multiple times via email and chat to tell me how to remove it and have not had any response. Audiobookstore did not ask my permission to store my credit card information. I will not be buying anything else from this company.

Update: I contacted the company. They apologized and said that my credit card information has been removed from their site. They did not give me an adequate reason as to why I only heard from them once I wrote a negative review on Trustpilot. They did not respond when I asked them why they stored my credit card without permission or tell me why I couldn't remove it myself.

28 December 2024
Unprompted review
Audio Book Store logo

Reply from Audio Book Store

We’d love to help you, but we’re unable to locate your account in our system from the info in this review. Please email us at customercare@audiobookstore.com, so we can assist you further.

Rated 1 out of 5 stars

Scam automatic sign up

I bought an Audiobook from Audiobookstoe and was somehow signed up for their Flexpass. I've cancelled my subscription but it lasts for a year by which time I will have spent £100 on absolutely nothing. Seems to be a massive scam.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

A great experience all round. Highly recommended

Excellent experience with the purchase and the downloading went smoothly.The company were really helpful to me when I wanted to make changes to how I had signed up. A special shout out for Tarah who went out of her way to be helpful.

24 December 2024
Unprompted review
Audio Book Store logo

Reply from Audio Book Store

Thank you very much for your feedback. Your satisfaction means a great deal to us.

Rated 1 out of 5 stars

Agree with all the prvious customers

Agree with all the prvious customers.
Sneaky subscription…. And how on earth do you cancel your subscription…. Can’t find a cancellation option anywhere. !!!!😡😡😡
Scammers!!

13 December 2024
Unprompted review
Audio Book Store logo

Reply from Audio Book Store

Hi Ansunel,

Upon reviewing your account, we see that you were able to successfully cancel your subscription on your own. This seems to contradict the issues mentioned in your feedback, but if you faced any challenges during the process, we’d be happy to assist further and address any questions you may have.

Rated 1 out of 5 stars

Scam!!

Scam!!
Stay away from this site

11 December 2024
Unprompted review
Audio Book Store logo

Reply from Audio Book Store

We’d love to help you, but we’re unable to locate your account in our system from the info in this review. Please email us at customercare@audiobookstore.com, so we can assist you further.

Rated 1 out of 5 stars

Scammers

Scammers. Silent subscription was enabled without any consent, without any notification. No email, nor description regarding monthly cost. Unfortunately, I have noticed after multiple months. Please be aware and not use their services.

19 November 2024
Unprompted review
Audio Book Store logo

Reply from Audio Book Store

We’d love to help you, but we’re unable to locate your account in our system from the info in this review. Please email us at customercare@audiobookstore.com, so we can assist you further.

Rated 1 out of 5 stars

Scammers!

Scammers!

As many here say they sneakliy sign you up for subscription when purchasing one book.

I gave them the benefit of the doubt and sent an email querying the monthly costs but no response at all.

Stay away from this company. One book ended up costing me a load of money.

12 November 2024
Unprompted review
Audio Book Store logo

Reply from Audio Book Store

We’d love to help you, but we’re unable to locate your account in our system from the info in this review. Please email us at customercare@audiobookstore.com, so we can assist you further.

Rated 1 out of 5 stars

Scammers, they sign you automatically for subscription without your knowledge, no matter what payment option you choose

Scammers, they sign you automatically for subscription without your knowledge, no matter what payment option you choose. I made a single payment for the audiobook. I paid full price and I did not choose any flexipass or any other subscription. Then accidentally I discovered on my bank account that I have some subscription for 20$ (the same like cost of the book). I contacted audiobookstore support and they assured me that I didn't have any subscription and my bank registered it as a subscription by mistake. Then I contacted my bank, described situation and my bank said that it was 100% subscription and they could charge me again. I was advised to block all payments to audiobookstore. Now, after i read all the opinions I see this is their common pactice.

3 September 2024
Unprompted review
Audio Book Store logo

Reply from Audio Book Store

Hi Matt,

I’ve checked our records, and I can confirm that you haven’t opted for any subscription with us, so there will be no recurring charges unless you choose to subscribe. Our customer representative also confirmed this during your recent chat.

Some banks may categorize us as a subscription service because we do offer that option. If you have any further questions or concerns, please let us know!

Rated 1 out of 5 stars

WARNING !!

WARNING !!! They charged me several months for one book - I only noticed on my cc bill - awful app - be careful what you sign up for. I have not found any email confirming a subscription sign up for example which is very deceiving

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

I’m thoroughly impressed with the wonderful customer service and the extensive selection of audiobooks available. Whether I'm searching for new releases or timeless classics, I can always find what I’m looking for. This website has become my go-to for audiobooks, and I love everything about it!

10 September 2024
Unprompted review
Audio Book Store logo

Reply from Audio Book Store

Thank you very much for your feedback. Your satisfaction means a great deal to us.

Rated 5 out of 5 stars

Audiobookstore is great

I have been utilizing the Audiobookstore.com platform for a number of years and enjoyed the vast selection and great prices on audio books.
I recently made an accidental purchase (wrong language) and Tarah was able to quickly help me solve the issue, so I could get back to listening. Great service!

9 September 2024
Unprompted review
Audio Book Store logo

Reply from Audio Book Store

Thank you very much for your feedback. Your satisfaction means a great deal to us.

Rated 5 out of 5 stars

Supplement your current Audiobook provider with Audiobookstore.com

Audible is a juggernaut, everyone knows this. I found Audio Book Store, not because I was looking for an alternative to Audible, but because many of my favorite titles aren't available from them. I assumed that meant that they weren't available in audiobook form, but on Reddit one day I noticed someone say that they enjoyed the audio version of The Godwulf Manuscipt by Robert B Parker. Curious, I tried to find it as a torrent, but was unable to. After several fruitless searches, I simply googled "The Godwulf Manuscript audiobook" and that's how I found Audiobookstore.com
They have all the titles I've been unable to find on Audible, in a similar quality, available through an app that works on Apple CarPlay. I'm very pleased with my experience so far and plan to continue to frequent their library.

4 September 2024
Unprompted review
Audio Book Store logo

Reply from Audio Book Store

Thank you very much for your feedback. Your satisfaction means a great deal to us.

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