Average Dad Tech Reviews 227

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting clear communication and the team's honesty and genuine interest in technology. Many people appreciate the top-notch customer service, noting swift responses and dedicated support that makes the buying experience great. The delivery service is frequently mentioned as impressively fast, with products arriving safely and as expected. Reviewers also value the extensive product selection and the team's profound expertise, making them a go-to for high-end devices. However, some customers also noted issues with customer service, describing communication as unprofessional and challenging, particularly when dealing with product defects or return requests. There were instances where people felt unsupported regarding warranty claims, repair documentation, or when facing discrepancies in customs declarations.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality and selection... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting speedy and... See more

Customer service

People report positive experiences with customer service, highlighting responsiveness, efficiency, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its perfection and top-notch... See more

Staff

Reviewers highlight positive aspects of staff, often praising the team's helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ended up trusting Mike and the team at Average Dad Tech more than any other phone seller I’ve dealt with. Their service is consistently solid, the communication is clear, and Mike’s honesty... See more

Rated 5 out of 5 stars

Great place to buy CN and global rom phones that aren't available to buy in your region. Prices are less compared to other vendors, if it's high we are just a mail away from getting it lowered to make... See more

Rated 5 out of 5 stars

First time ordering an imported phone so was bit apprehensive, but finally placed my order on 27th March and 5 business days later I'm writing this review on my brand new Oppo Find N6. A great phon... See more

Rated 5 out of 5 stars

I have been following Average Dad Tech on YouTube for quite some time and finally decided to make a purchase through them. I ordered the Xiaomi 17 Ultra Leica CN version, and I'm pleased to say the ph... See more


Company details

  1. #20 of 73 best companies in Mobile Phone Shop

Written by the company

Tech review channel on Youtube: https://www.youtube.com/@AverageDadOfficial Primarily reviewing Chinese phones and accessories (Honor, Huawei, OPPO & Vivo) as well as Western phone and accessories (Apple, Google & Samsung). We created a website to endevour to make Chinese phones as accessile as possible to the rest of the world! Any queries please email: support@averagedadofficial.com Alternatively, drop a comment on our videos and we will try our best to answer it!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

227 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Having communicated with James and Mike…

Having communicated with James and Mike over the past 6 months i have nothing but praise for these guys. I get Mike i love this youtube channel and his Personal Honest opinions on tech. I had purchased a phone from them a while ago which ran into some issues and had to be sent to Korea for fix , which was all covered under warranty free of charge! The communication from James and indeed Mike has been nothing short of first class. Mike even phoned me earlier today for a update and chat. I've never experienced customer services like that from any company before. Unbelievably good. Keep up the superb work guys. Just want to express my gratitude for your continued great work

28 May 2025
Unprompted review
Rated 5 out of 5 stars

BEYOND happy with ADT Tech Store!

All I can say is, DO BUY from ADT Store.
This month I’ve bought a VivoX200Ultra, HuaweiPura70Ultra & OppoX7Ultra is en-route.
I don’t know Mike personally, but the guy we see on his YouTube channel is reflected in the way his store operates. Whether it’s emails from Samantha or James, you WILL be kept up to date - they’re VERY professional, polite & clearly love tech themselves. I’ll be buying more phones through ADT Store… Justin House.

24 May 2025
Rated 5 out of 5 stars

I just received my new Vivo X200 Ultra…

I just received my new Vivo X200 Ultra phone in Texas, USA from Average Dad. They were completely responsive to all my questions and kept me in the loop. I absolutely love my phone. I'll definitely be ordering again. Thanks for everything!!

8 May 2025
Rated 5 out of 5 stars

Quick and easy payment/checkout

Quick and easy payment/checkout on this store, all terms and conditions are clear cut which is useful when ordering a phone from overseas, been a long term fan of AD and his store reflects how much of a staple he is in the tech reviewing community :)

7 May 2025
Rated 5 out of 5 stars

Amazing service - warmly recommended

I have ordered three phones (Oppo Find X8 Pro, Vivo X200 Ultra, and Honor Magic v5) from Average Dad, and all occasions the experience has been great.

Although they offer two weeks for a free return, I could return the Oppo after that time had passed (minus re-stocking fee, fully acceptable), and the pre-ordered Vivo was sent on time.

I cannot recognize my experience in that of other reviewers, and I can only warmly recommend buying here; I have thrice, and will do so again.

Update 17/05/2025:
Got a tax invoice above the £40, sent a copy of the invoice, and was reimbursed directly, as promised per policy.

Update 02/10/2025:
Fast forward and I ordered the Honor Magic V5 from ADT. I got the phone but it turned out to be a "Monday sample" and Mike was more than forthcoming to help me sort out and get a replacement device. It was a lengthy discussion, he was top-notch professional, kind, and even gave me a call.

I will definitely buy from ADT/Mike again, and can 100% recommend to anyone to buy from him. Don't believe the haters!

5 May 2025
Unprompted review
Rated 2 out of 5 stars

Customs duty problem

Unfortunately still had to pay The customs duties, even though it was written that they were included in the purchase price.

13 March 2025
Average Dad Tech logo

Reply from Average Dad Tech

This was VAT not customs fees, clearly stated on our shipping page. we do want feedback to help us iomporve but if you are not going to state the facts, what is the point?

Rated 1 out of 5 stars

Ordered an Mi Pad 7 on 21

Ordered an Mi Pad 7 on 21. April. Today we got 5. Mai and nothing. Nothing arrived, tracking wasn't even given through mail, I had to ask and the package is still on its way, but where it is, nothing. Any feedback from Average Dad Tech, nothing. I hope I get it but delivery time is really bad right now.

UPDATE: 16. Mai, still no delivery.

UPDATE: funny, got my money today, after 2.5 months because asked a friend to help me, as he knows you. Don't know, when I would got my money without the friend. And funny, never mentioned it. I could send you the screenshot of all mails and you even answered some. As I didn't want to bother you, I asked after weeks and than 2 weeks later and more. You said, it is lost, than it is back sending, than I get a refund when it arrives in China. Which was weeks ago, so don't know, how long it takes to get back to China, but if you like, I post the mails you wrote as answers on my mails.

UPDATE: 14.11 I waited for months and only after I asked a friend who had more contact to you, you gave me a refund. Sorry, why should I delete this review. It is my experience with your shop. And I can show you my messages, I wrote min. 5 mails and you even answered.

10 May 2025
Unprompted review
Average Dad Tech logo

Reply from Average Dad Tech

can you remove this as you clearly never got in touch to mention any delays to us! we have also refunded you in full!

Rated 5 out of 5 stars

Great service and best price

Great service and more important best price. Delivery without any problems straight from China. Interesting youtube channel with a good, clean explanation of everything for idiots like me 😉

9 May 2025
Unprompted review
Rated 5 out of 5 stars

First Class

Great service from start to finish, delivery of Vivo X200 pro was in good time and I was kept informed of progress etc.. Gorgeous phone at a great price, many thanks and will be back again.

12 February 2025
Unprompted review

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