I thought I would share my thoughts with you on our company's most recent experience with Back Market, in simple terms totally disappointed and really would encourage others not to use this to avoid stress and pain. I used to work for Amazon, use Amazon a fair amount but am always open to exploring other marketplaces to procure for our business. That said, the pain I have gone through to buy equipment for my new team has been so painful I will never use Back Market again.
I purchased 4 monitors and 5 laptops. Out of the 4 monitors, 1 did not work with a faulty screen and 3 had faulty power cables. I returned the screen and the seller sent me more cables that were the wrong size for the monitor. Absolutely shambolic. The Seller did try and send me more kit as soon as possible but sending the wrong cables after I specifically requested ones that matched our monitors was unprofessional.
Out of the laptops I purchased, 3 are missing Windows keys. I have had back and forth communication with the Sellers and the monitors issues and am stil unable to fix it. I am sure you have stringent Seller Performance checks for your Sellers but I have to say I won't be using Back Market again and would not recommend others to do so.