5 stars: Excellent

Leica typ 114

Item arrived quickly and safely - well packed. The camera was as described in the details. The weather, at the time of writing this, mid December 2020 has prevented a full test of the camera. However what testing that has been done proved that the focus and exposure were correct when viewed in Photoshop.
A more comprehensive test and familiarisation will be done in the new year I don't expect to have any problems with the camera.

5 stars: Excellent

Great company

Great company, second phone I buy with them and it always worked well.

5 stars: Excellent

I’m a repeat customer would recommend…

I’m a repeat customer would recommend to everyone

2 stars: Poor

Back Market were great to deal with and…

Back Market were great to deal with and I cannot fault their customer service.
However the Reconditioned Nikon Camera lens Described as condition GOOD that I purchased was far from that -
The actual front Lens was badly scratched, the barrel marked and to be honest I was shocked at the condition. Well used would have been a better description
I Could have easily picked up a lens of this quality for half the cost and even then I would have returned it,
Return Procedure was easy and quick so no faults there but would think twice before using again.

5 stars: Excellent

Very clear and transparent all along…

Very clear and transparent all along the process!

5 stars: Excellent
5 stars: Excellent

The best place to buy good phones at…

The best place to buy good phones at good price!
Service is always good - fast to deliver too.

5 stars: Excellent

One of the best decisions I have ever made!

The quality of the phone was far higher than I had envisaged. I would not hesitate to recommend Back Market as a future supplier to friends and family. In fact the phone is as good as new and the transfer of data from my previous Nokia 5, through Google, to it was as simple as it was effective.

This is my fourth Nokia mobile phone and it is the best to date. the increased storage capacity and the provision of a space for a second SIM card are exactly what is needed for international communications.

1 star: Bad

Brought a 'refurbished' Iphone

Brought a 'refurbished' Iphone - Battery life was horrendously poor, barely lasts 4 hours.

Having trouble logging into my account, tried to reset password multiple times - there isn't a contact number on the website - ABSOLUTELY RIDICULOUS

If you're looking for a crap phone and even worse customer service - feel free to use

Reply from Back Market - UK
Hi Ben!

Although your review doesn't have your order number or full name I'm quite confident I just replied your email concerning the phone and your difficulties in changing the password.

I'm more than happy to help you with your phones warranty if necessary. Also it appears that atleast on gmail our password change emails get filtered under the "promotions" tab, which might lead to them not being visible at all on some third party email-clients. We will address this to make sure that resetting passwords will be easier going forwards :)

Thank you for your feedback.
Ilmari - Back Market
5 stars: Excellent

Very good service and delivery and the…

Very good service and delivery and the phone was excellent condition will buy from this website again in future

1 star: Bad

terrible

terrible. i ordered 2 i pand and only received 1 no way to contact this company at all. i also orders 1 apple watch, had an error code appear in the checkout the same as i did with my first order. Now im not sure if the order has gone through and there is not way to contact anyone. i iwll be contacting the credit card company for a chargeback. DO NOT USE

Reply from Back Market - UK
Hi Adam!

Thank you for your feedback.
I would like to take a look at your order and offer my assistance, but it seems that your review doesn't have either your full name or order number.
Would you be so kind as to contact us at hello@backmarket.co.uk so that I can take a look at what has happened and help ameliorate the situation.

Best regards,
Ilmari - Back Market
5 stars: Excellent

Happy with phone, happy with service.

Great phone. Had an issue with purchase, Ilmari was very helpful and quick to respond. Thank you.

4 stars: Great

Would have been 5 stars

Would have been 5 stars, but first seller never shipped the order. Refund was prompt and second seller shipped quickly.

1 star: Bad

Terrible

Terrible, ordered phone 289 pound taken email says phone ordered
Then nothing , I chased and was told dont worry it's bad for you ! But still no phone, chased again and got email saying order cancelled !!
Money will be back in account, guess what 2 days later it's not!!!
Chased but now no reply.
I am escalating to relevant authorities to see what can be done .
Will update either way good or as expected bad.

Reply from Back Market - UK
Hi Ray!

Thank you for your feedback.
I'm very sorry for the sellers tardiness in shipping your order. Your order was refunded in full on the 15th of December, and generally refunds take about two business days to clear meaning that the money should be on your account by now. I have contacted you directly to ensure this.

Best regards,
Ilmari - Back Market
5 stars: Excellent

Phone in lovely condition

Phone in lovely condition, jut a few marks on the back, battery 100%. Had a few problems with the cable supplied and bought an Apple cable myself which sorted ths out.

4 stars: Great

The goods turned up on time and were in…

The goods turned up on time and were in excellent condition. I was pleasantly surprised to be honest. Would definitely use again.

1 star: Bad

Absolutely horroric - NEVER USE.

I thought I would share my thoughts with you on our company's most recent experience with Back Market, in simple terms totally disappointed and really would encourage others not to use this to avoid stress and pain. I used to work for Amazon, use Amazon a fair amount but am always open to exploring other marketplaces to procure for our business. That said, the pain I have gone through to buy equipment for my new team has been so painful I will never use Back Market again.

I purchased 4 monitors and 5 laptops. Out of the 4 monitors, 1 did not work with a faulty screen and 3 had faulty power cables. I returned the screen and the seller sent me more cables that were the wrong size for the monitor. Absolutely shambolic. The Seller did try and send me more kit as soon as possible but sending the wrong cables after I specifically requested ones that matched our monitors was unprofessional.

Out of the laptops I purchased, 3 are missing Windows keys. I have had back and forth communication with the Sellers and the monitors issues and am stil unable to fix it. I am sure you have stringent Seller Performance checks for your Sellers but I have to say I won't be using Back Market again and would not recommend others to do so.

Reply from Back Market - UK
Hi Sam!

Thank you for your feedback.

We've already been in contact about the windows keys and I will have this in order by tomorrow afternoon, and I've now contacted you about the issues you've had with the monitors as it appears that this order might have been made under a different account and as such I wasn't aware of it.

Your experience clearly shows that the sellers in question need monitoring and I will make sure that our quality standards for PC hardware are reviewed and if necessary new rules are implemented.

Thank you once again,
Ilmari - Back Market
5 stars: Excellent

Affordable price, great product

My iPhone arrived early and in new condition, it looks and works fantastic so far! Thinking about using Back Market for my next electronic purchase.

5 stars: Excellent

Great item

Great item, no problem with purchase and delivery.

5 stars: Excellent

Excellent rapid servid and customer…

Excellent rapid servid and customer support. Very impressed. Thank you Greg.