Baileyfield Garage Reviews 5

You always expect a long wait for a recovery, there's never anything convenient about the experience. However, when the communication is top notch and you know what to expect you can prepare yourself for the wait. The driver made sure to keep me updated (had a priority call that came in after me so an extra 45 min was added to my wait, nothing anyone could do about that one) and I was very grateful for his services. Once he arrived, my car was quickly collected and taken to the garage. He was professional and friendly. I definitely recommend these guys!

My van hand brakes seized whilst visiting a relative in Edinburgh over Christmas. AutoAid assigned Baileyfield Garage to provide roadside assistance. Mechanic arrived and hit both rear brake drums without removing the wheels. One wheel freed up but one only partially freed. Baileyfield returned after Christmas to try again. Mechanic incorrectly jacked the van and bent the jacking point. He later called one of his colleagues who aso attended. To my surprise they removed my vehicle from the driveway without my knowledge and took it away!. No idea where? but when it was returned(not repaired) they parked it across the road upon the pavement instead of the driveway. This was obviously to prevent me from noticing the damage caused by them!!!!!. The brakes have subsequently been repaired. Just needed the drums removed and cleaned. Very quick and simple!
Sorry to the Baileyfield owners but I do not recommend the mechanics working at this garage.

Baileyfield have been incredibly helpful to me and have gone out of their way to provide a five star experience including doing my tyre pressures. I highly recommend them

My wife's loved car (2008 SLK) was towed in, having lost all electrics whilst underway and with no resuscitation achieved at the roadside. The towing vehicle had arrived within 15 minutes of the call via Autoaid and the car ended up in their Musselburgh branch. Sadly they later confirmed that repair would probably not be economical and happily looked after the car until we could arrange a trade sale a week later. Before that we visited to say goodbye and the garage team were at pains to demonstrate in detail the cause of the vehicles demise. Even my non technically minded partner understood what had occurred and why it was not possible to effect a repair. Very impressed by the tow, garage team and June in the office, all of whom made a painful/expensive experience all the more bearable. A company to trust your beloved vehicle with I think, young or old.

I've had to have my car towed twice by Baileyfield. Both times Jamie came quickly and was very helpful and friendly. Glad my roadside assistance used Baileyfield, and would choose them again if I ever needed towing again.