Baltany UK Reviews 566

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the impressive craftsmanship and attention to detail, especially considering the competitive pricing. Many people appreciate the value for money, finding the watches to be of a much higher standard than expected for their cost. The delivery service is also frequently commended for its speed and efficiency, with many orders arriving promptly and well-packaged. However, some customers experienced issues with product functionality, such as watches not working correctly upon arrival or developing faults shortly after purchase. A few people also reported receiving incorrect items or facing extended delivery times, which led to dissatisfaction with the overall service.

What people talk about most

Product

Users describe positive interactions with the product, often praising the excellent design, finish, and... See more

Quality

People report positive experiences with quality. Many customers praise the excellent watch design, finish,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the promptness, with... See more

Price

Customers are highly satisfied with the pricing, consistently noting excellent value for money. Many... See more

Value for money

Customers consistently note positive experiences with value for money. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with this watch. As an ex member of the armed forces I remember high quality watches like this for service use. Don’t have any requirement for day/date or arty farty dials - just a plain... See more

Rated 5 out of 5 stars

NICE WATCH delivered on time, what's more to say and as much as can be expected. Not my favourite watch but in my top five out of sixty or so watches and Omega Speedmaster being number one. 1974 Citi... See more

Rated 5 out of 5 stars

Quick delivery from the UK website and the watch is superb, looks every bit as good as much more expensive similar offerings from other well known brands. It's a mechanical movement too which is runni... See more

Rated 5 out of 5 stars

Excellent overall. The watch sizes are true to the originals and not oversized along with accurate vintage style dials and hand colours/designs. The only issue with Baltany I have is some of their wat... See more


Company details

  1. #93 of 129 best companies in Watch shop

Written by the company

Baltany UK are the official UK partners of Baltany Watches – a microbrand that designs and manufactures retro-style watches at a price everyone can afford. We believe the quality and price of these beautiful retro watches are unmatched in the market, and we’re proud to be able to offer affordable, expertly crafted watches to discerning and stylish customers in the UK. We’re based in Nottingham, UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

566 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I’d bought a watch from them before and was very impressed with quality and price so I ordered another recently. It arrived with two days of ordering unfortunately there was a fault with the watch.

A quick email to customer services see a near instant response with a free post return label and apologies. I returned watch and in not much more than a week with email updates between a new watch arrived. So I’d say big watch companies could do well to learn from them. Great customer service, fast delivery, great product and no questions return id recommend to anyone and will most likely be adding a third one of there watches to my collection.

2 February 2025
Rated 1 out of 5 stars

Do not buy from this company

I recently purchased a watch which I didn’t like, sent it back two weeks ago asking for a refund and have never heard back from them. Poor customer service and they still have my money

16 January 2025
Unprompted review
Baltany UK logo

Reply from Baltany UK

Hi Kenneth - sorry you're unhappy with our customer service. I have investigated this for you this morning, and it looks like on your first email to us requesting the watch be refunded you supplied the wrong order number, which caused the delay as the note to expect the watch back was applied to the wrong order.

I've found your order this morning and issued a refund, you will receive an email confirming today.

Rated 5 out of 5 stars

A distinctive and good quality watch

My new watch arrived swiftly and beautifully packaged. It’s a joy to have a manual wind again. It’s a very attractive piece, from the deco numerals to the distinctive hands, the blue’d second hand gliding serenely in its own dial, the subtle finish to the main dial and the glorious quirk of the offset of the 1920s design. It’s keeping very good time and I’m delighted.

31 January 2025
Rated 5 out of 5 stars

The watch is excellent

The watch is excellent. Looks beautiful and has the silky feel of a much higher priced watch. I have recommended the brand to others and will definitely be buying from them again. Probably the “Bubble Back” in blue.

30 January 2025
Rated 5 out of 5 stars

Great from the off

Great from the off. Accurate description and pictures.quick delivery. More than happy. Blown away by the quality. Great packaging .. watch is as good as something five times the price. Highly recommend.. well done baltany.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Watch (a Retro Diver on a leather strap- my second watch from Baltany) arrived quickly. Excellent quality and good looking watch build for a reasonable price.

28 January 2025
Rated 5 out of 5 stars

nice watch

for the price and quality ,i can't fault this watch. arrived very promptly and well packaged. would certinately by another watch from this company.

18 January 2025
Rated 5 out of 5 stars

Very Positive

I have two of their watches and rest assured they are excellent. Well packaged, great designs and reliable.

11 February 2025
Unprompted review
Rated 4 out of 5 stars

Great looking watch

Looks great, nice quality watch and arrived quickly. Only thing I will say is that the lume is nowhere near as bright as on photos, it's very hard to see even after 'charging' it with a sun lamp for a day.

18 January 2025
Rated 5 out of 5 stars

Great watch but bad communications

Hi, because I wanted to actually see the watches in my hand, I ordered 3 with intention to return 2.
I found the communications with Baltany dreadful over the 2 weeks I communicated with Baltany. Very slow responses and never answering the telephone, which caused me concerns.
I am very pleased with my Retro Pilots Watch but have a niggling concern that if I have to contact again for any reasons, communication response will be bad.

28 December 2024
Baltany UK logo

Reply from Baltany UK

Hi there! I'm sorry if we didn't respond to your enquiries as fast as we would have liked, we are a very small team.

I'm pleased we were able to facilitate the returns of the watches you didn't want to keep, and we're thrilled you're happy with your final choice of the Retro Pilots Watch

Rated 5 out of 5 stars

Diver watch

I recently took receipt of my diver watch. Really like the quality feel of the watch and the way it was presented. Thank you very much.

3 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look