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Bedrock Computers Reviews 

2,955
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,071 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and helpful staff for providing expert advice, ensuring everyone feels completely supported and well informed from start to finish. Buyers are exceptionally pleased with the high quality of the gaming computers, noting that systems run smoothly and offer tremendous overall value. However, some people mentioned experiencing noticeable delays with delivery services, occasionally receiving packages outside their initial expected timeframes. A few reviewers also noted occasional issues regarding component availability, resulting in minor part changes or unexpected discrepancies upon delivery.

What people talk about most

Product

Consumers find product satisfaction to be high, praising the excellent build quality and performance that... See more

Service

Reviewers mention positive feedback about service, highlighting quick response times and helpful support from... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast shipping times,... See more

Customer service

Users describe positive interactions with customer service, often praising the knowledgeable and friendly... See more

Staff

Reviewers highlight positive aspects of staff, praising the team for being friendly, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly and personable at every step. Well informed and always trying to put the customer first. Wherever there was a compromise needed they were always open about letting me know why and always cust... See more

Company replied

Rated 5 out of 5 stars

I received my PC a few weeks ago, everything working as it should(I think) there were a few delays before shipping, I called them up and asked for an update which they said it would be delivered withi... See more

Company replied

Rated 5 out of 5 stars

1. Costs are reasonable. 2. Communication via email and delivery updates sent. 3. Add on are reasonably priced. 4. Delivery well informed. Packaged well. I ordered only a intel i7 with add on cases.... See more

Company replied

Rated 5 out of 5 stars

Great value for money in today's economy, after purchasing, I was sent numerous emails updating me on the status of my pc build. They didn't have one of the components I ordered in stock, so they gave... See more

Company replied


Company details

  1. Computer Shop
  2. also in
  3. Computer repair service

About Bedrock Computers

Written by the company

About Bedrock Computers

Bedrock Computers is a UK based computer specialist, supplying gaming PCs, home computers, workstations and professionally refurbished desktop PCs to customers across the UK.

We believe buying a computer should be straightforward. Whether you're an experienced PC enthusiast or purchasing your very first computer, our aim is to provide honest advice, dependable systems and support you can rely on before and after your purchase.

Built With Care

Every computer is individually assembled, configured and thoroughly tested by our technicians before it leaves our workshop. We want every customer to receive a system that's ready to use straight out of the box, and if assistance is ever needed, our team is here to help.

Alongside our range of brand new computers, we also professionally refurbish carefully selected systems and components where appropriate. This enables us to provide reliable, affordable alternatives while helping to reduce unnecessary electronic waste. We also continue to look for ways to reduce our environmental impact through responsible packaging and sustainable working practices.

Our Approach

We know that purchasing a computer is an investment, and we believe good customer service doesn't end when an order is delivered. Technology is complex and, from time to time, unexpected issues can occur. What matters most is how those situations are handled. Our approach is to listen, communicate openly and work with our customers to reach a fair and timely resolution whenever something doesn't go as planned.

Every review helps us improve. Positive feedback tells us what we're doing well, while constructive feedback helps us strengthen our products, our processes and the service we provide. We believe trust is earned through consistency, accountability and a genuine commitment to continually improving.

Need Our Help?

If you ever have a question or concern, we'd always encourage you to contact us directly. Our contact details, including the owner's direct telephone number, are available at the top of our Trustpilot profile. We'd genuinely appreciate the opportunity to assist you and, where needed, resolve any concerns as quickly and fairly as possible.

We keep things personal and easy.

Written by the company

It's so important when you're spending £100s-£1000s on complex technology such as computers!
Excellent Support and a Personal Experience is our TOP priority. PCs are complex, and you need a company that makes the whole process easy. That's why the owner Charlie is still answering the phone to speak to you all! We make sure you are looked after from the moment you ask for a recommendation, to years down the line. Shout out to the team - Jack, Flynn, Sam and Joe. They put their heart and soul into making people happy.

30 Day Money Back Guarantee

We're not satisfied until you are.

Our 30-day money-back guarantee ensures that customers can shop with confidence. If you’re not satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund. This guarantee applies to all products, offering a risk-free shopping experience. Simply follow the return instructions, and Bedrock will process your refund promptly.

Contact info

Promotion box for Bedrock Computers

Call the owner Charlie for assistance.

We're a small team and genuinely care. Give me a ring. 07407344182

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(2,955)

995 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy

Bedrock computer I have a very good choice of gaming PCs at a very good price kept me updated with my order there was a slight delay with one the parts not being available but once I told them it was a birthday present they fitted a different part which was better than what I ordered at no extra cost and they did next day delivery to make sure it was ready for the birthday.

13 September 2026
Rated 5 out of 5 stars

Can't recommend these guys enough!

Can't recommend these guys enough!
I asked for recommendations for my sons 18th (being completely clueless about what would meet his gaming needs!) and they sent me a number of options in different price brackets.
Chose the one I wanted, and seamless ordering process. Regular communication about the build and delivery, upgraded my graphics card for free and arrived in next to no time!
Everything arrived well packaged, and was literally plug and play! My sons thrilled!!!
Absolutely would recommend 👌

11 October 2026
Unprompted review
Rated 1 out of 5 stars

Rusted internal wires…

Just had the computer serviced at less than 1.5 yrs old. Several internal wires that rusted were brought to my attention. Contacted the firm but still awaiting response.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Had a problem with the delivery. The team at Bedrock jump on it quickly and my PC was delivered the very my next day and with a small free upgrade. Great service. Highly recommend company.

7 October 2026
Unprompted review
Rated 4 out of 5 stars

Bought a Gaming PC with Bedrock…

Bought a Gaming PC with Bedrock Computers. It didnt arrive by the date I thought it would due to a back log of orders or Bedrock waiting for parts from suppliers which led to the delay. They kept me updated with communication which is the main thing. My son is super happy with his PC and even when little things were missing I.e no windows key or keyboard not working, the guys sent what was needed out. Its refreshing to see a new company run by young guys who are available on e-mail, call and whats app. Whenever Ive e-mailed and called. Always sound energetic, upbeat and willing to help. I prefer that sort of organic hip service then someone reading off a script from a call centre. Thank you Bedrock Computers, keep up the great work!

26 September 2026
Unprompted review
Bedrock Computers logo

Reply from Bedrock Computers

Hi Shah,

What a great review. Thank you!

We really appreciate your patience with the delay and it’s brilliant to hear your son is so happy with the PC. Your comments about the team being approachable and genuinely willing to help mean a lot to us too.

We’d much rather sound like real people than a scripted call centre! 😄

Thanks for supporting Bedrock Shah and for the encouragement.

All the best,
Team Bedrock

Rated 5 out of 5 stars

Friendly and patient with everyone

Friendly and patient with everyone. Any questions they are responsive and always willing to work with the customer for any additional changes to their initial purchase at any time .

3 September 2026
Bedrock Computers logo

Reply from Bedrock Computers

Hi Mr Prikop,

Thank you for the 5 stars!

We always want customers to feel comfortable asking questions or making changes and it’s great to hear the team made everything easy and flexible for you.

Thanks for choosing Bedrock and for the kind words!

Best wishes,
Team Bedrock

Rated 5 out of 5 stars

Had very little idea what I needed for…

Had very little idea what I needed for my son. One email and the guy sent a recommendation at an amazing price. Once ordered contact was fast friendly and helpful. Small delay due to graphic card out of stock not a problem they upgraded the graphics card and put a gaming case on. Amazing team big thanks to Flynn and Nick. We definitely use again

1 October 2026
Unprompted review
Bedrock Computers logo

Reply from Bedrock Computers

Hi Steven,

What a brilliant review. Thank you! 😊

Flynn and Nick will both really appreciate the mention. It’s great to hear the team helped make choosing the right PC nice and straightforward and that the upgrades helped make up for the small delay.

Hearing you’d use us again means a lot. Thanks for trusting Bedrock with your son’s PC Steven!

All the best,
Team Bedrock

Rated 3 out of 5 stars

Pc was ok

Pc was ok not big on memory but seams adequate

2 September 2026
Bedrock Computers logo

Reply from Bedrock Computers

Hi Carl,

Thank you for the feedback.

The PC was supplied with the memory specification selected when the order was placed so I’m a little unsure what has led to the 3 star rating.

I’ll be in touch with you directly as I’d like to understand whether there is anything else you were unhappy with and see if there is anything we can help with.

Kind Regards,

Ray Robertson
Head of Operations

Rated 5 out of 5 stars

Satisfaction

The keyboard arrived on time and was in perfect condition. If the need arises, I would use Bedrock Computers again

30 August 2026
Bedrock Computers logo

Reply from Bedrock Computers

Hi there,

Great to hear the keyboard arrived quickly and in perfect condition!

Knowing you’d choose Bedrock again is a huge compliment. Thanks for the 5 stars and for your support!

Best wishes,
Team Bedrock

Rated 5 out of 5 stars

Great computer

Great computer! Really appreciate the work the folks at Bedrock did to build my new computer, communication and regular emails on status of build was great and reassuring.
Had small issue, which was promptly solved, thank you!

1 September 2026
Bedrock Computers logo

Reply from Bedrock Computers

Hi David,

Great to hear you’re enjoying the new computer!

We’re really pleased the build updates gave you that extra reassurance and that the small issue was sorted quickly when it came up.

Thanks for the 5 stars David and for choosing Bedrock!

Cheers,
Team Bedrock

Rated 2 out of 5 stars

Generally a disappointing experience.

Generally a disappointing experience.
Ordered a computer from bedrock for my son’s birthday at a reasonable price. Ordering process was pretty simple on the website. After that things became challenging. The website stated delivery within a few days- in the end I waited closer to 3 weeks. On the day of delivery I was informed they were out of stock of various components so had changed some things out. Much of this didn’t really affect the system, however being informed the i5 processor I ordered was replaced with an ‘upgrade’ of an i3 was disappointing. That being said the company did agree to exchange for an i5 in the end. The keyboard sent to me was tatty and looked as though it had been in a smokers house. The company again replaced this. Although my thoughts are this should never have been sent out in the first place.
On inspecting the system I noted that it was missing various blanking panels. I asked the company to provide these which they failed to do.
On booting up the computer I had to assign the hard drives myself as they hadn’t done that and also it turns out the version of windows installed hasn’t been activated. I have emailed the company 3 times now and tried to ring them to get an activation code for windows, however currently they have not responded to any of my requests.
Further to this the wireless card they installed hadn’t been installed with any drivers so had to do this myself- which was very tricky as it all seemed to be in Chinese. Thank goodness for google translate!
Service is generally poor and communication is not over great.
I would suggest you look elsewhere where to buy your computers.

6 October 2026
Unprompted review
Bedrock Computers logo

Reply from Bedrock Computers

Hi Paul,

I’m sorry to hear the experience has left you feeling disappointed.

There are clearly a few points here that we need to work through properly with you rather than try to address everything in a public reply.

Jack will be in touch with you directly to go through the outstanding issues and make sure we understand exactly what still needs resolving.

Thank you for giving us the opportunity to look into this properly.

Kind Regards,
Team Bedrock

Rated 5 out of 5 stars

Very helpful and keeping good…

Very helpful and keeping good communication with me after purchasing.

29 August 2026
Bedrock Computers logo

Reply from Bedrock Computers

Hi Matthew,

Thanks so much for the 5 stars!

We’re really pleased you felt well looked after and kept informed after your purchase. Good communication is a big part of the service we want to provide.

Thanks again for choosing Bedrock Matthew!

Cheers,
Team Bedrock

Rated 5 out of 5 stars

Recommend getting fast shipping

I received my PC a few weeks ago, everything working as it should(I think) there were a few delays before shipping, I called them up and asked for an update which they said it would be delivered within the next two days. Due to the long delays they upgraded my normal case to one with slightly better ventilation, which I thought was nice. Overall great customer service, definitely recommend👍

6 September 2026
Bedrock Computers logo

Reply from Bedrock Computers

Hi Frankie,

Thanks for the 5 stars and for the recommendation! 👍

We really appreciate your patience with the delay and we’re glad the team could keep you updated and make it up to you with the case upgrade.

Great to hear everything is working as it should and that you were happy with the service!

Cheers,
Team Bedrock

Rated 3 out of 5 stars

Mixed

Purchasing through the website was easy. The computer arrived a day later than advertised. I had an issue with it in 2 days. As it required a replacement part this took a week and a half to resolve. It isn't easy to contact them as you call or email and have to wait for a call back. The team are knowledgeable which helps but overall not the best.

6 September 2026
Bedrock Computers logo

Reply from Bedrock Computers

Hi Thomas,

Thank you for the honest feedback.

I’m sorry the experience wasn’t as smooth as it should have been. While I’m pleased the team was able to get the issue resolved and that you found them knowledgeable I completely understand the frustration around the delay and having to wait for a call back.

We’re always looking at ways to improve how quickly customers can reach us and your feedback is genuinely useful.

Thanks again for giving us the opportunity to put the issue right Thomas.

Kind Regards,
Ray
Head of Operations

Rated 5 out of 5 stars
Bedrock Computers logo

Reply from Bedrock Computers

Hi Andrew,

Great to hear you’re so pleased with the PC!

Thanks for the 5 stars and for choosing Bedrock. We really appreciate it!

Cheers,
Team Bedrock

Rated 5 out of 5 stars

Professional, personable and highly knowledgable at every step

Friendly and personable at every step. Well informed and always trying to put the customer first. Wherever there was a compromise needed they were always open about letting me know why and always customer first about their solutions. Flynn and Nick in particular were quick to reply and answered my every need.

22 September 2026
Unprompted review
Bedrock Computers logo

Reply from Bedrock Computers

Hi Dan,

What a fantastic review. Thank you!

Flynn and Nick will both really appreciate the mention. Being open with customers and finding the best solution when things need adjusting is exactly how we want to work.

It means a lot to hear you felt looked after at every step. Thanks for the 5 stars Dan and for choosing Bedrock!

All the best,
Team Bedrock

Rated 5 out of 5 stars

great customer service

great customer service, delay due to parts supply but were fantastic with communication while it was being sorted

22 August 2026
Bedrock Computers logo

Reply from Bedrock Computers

Hi Nicholas,

Thanks for the 5 stars!

We really appreciate your patience with the parts delay and it’s great to hear the communication kept you well informed while everything was being sorted.

Thanks for choosing Bedrock Nicholas!

All the best,
Team Bedrock

Rated 5 out of 5 stars

Excellent build quality very happy with…

Excellent build quality very happy with my new computer
Thank you

29 August 2026
Bedrock Computers logo

Reply from Bedrock Computers

Hi there,

That’s brilliant to hear!

We’re really pleased you’re happy with the build quality and enjoying your new computer.

Thanks for the 5 stars and for choosing Bedrock!

Cheers,
Team Bedrock

Rated 5 out of 5 stars

Really fantastic service

Really fantastic service, the pc arrived and something wasn't working correctly, they replaced the part without question promptly. Would highly recommend.

5 September 2026
Bedrock Computers logo

Reply from Bedrock Computers

Hi Mrs. Ranner,

Thank you for the fantastic review!

Things can occasionally go wrong but what matters to us is getting them sorted quickly when they do. We’re really pleased the replacement was handled promptly and that you were happy with the support.

Thanks for the recommendation and for choosing Bedrock!

Best wishes,
Team Bedrock

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