Placed an order on 1/23/2025 and have not received it. No way of contacting the store through Shopify because it no longer exists. Can’t file a complaint on Shopify because I don’t have access to the... See more
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See what reviewers are saying
Beloved is a complete scam. They string you along for months, making you believe your order will eventually arrive, only for it never to materialize. Their customer service engages in endless back-and... See more
I ordered a Christmas gift for a friend on December 6th. It is now January 24 and I am still waiting on an update, as I haven’t received an email, tracking number or update of any kind. I’ve used th... See more
Total scam as others are saying. Ordered 2 items and after 6 weeks reached out for a status update. The customer service email and website portal had been deactivated. All emails to customer support b... See more
Company details
Information provided by various external sources
Beloved Shirts is a brand that says it's ok to wear pizza on your clothing. Or anything else you want, really.
Contact info
158 South 100 West, 84601, Provo
- info@belovedshirts.com
- belovedshirts.com
1.2
Bad
679 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Where is my swimsuit
Where is my swimsuit? I ordered a swimsuit with your company April 24th. I still have not received it. I've sent documented emails to your company numerous times within the last 3 weeks asking for my swimsuit & got no reply. I am being ignored without the swimsuit I ordered over 6 weeks ago that I never got. This is ridiculous.
4 June 2020
Unprompted review
Reply from Beloved Shirts
Hi Jonny!
We hope this finds you well and safe!
First, let me extend my sincerest appreciation for the time you have given us through out this process. I have checked this matter and it seems that someone already reached out to you a few days ago regarding your order as it has been shipped out in the second week of May. It was also received and cleared by customs on the 18th of May. However, the courier tagged the package as one of those affected by the delay due to the pandemic and the schedule for delivery has been pushed back. I know you have been waiting for the item to arrive for a while now but as much as we would like to get you your order, the current delay we are experiencing is inevitable as we are not the one putting restrictions or changing schedules. Still, please know that this is being constantly coordinated with the courier and that your order is in-transit.
We have sent you an updated link were you can find the most recent information about your package. Don't hesitate to reach out anytime you need additional help.
Your patience and understanding is truly valued,
Beloved!
I’ve placed an order on April 11,2020…
I’ve placed an order on April 11,2020 that I still have yet received. I’ve emailed you numerous times and no reply, either refund me my money or send my purchase. Never again
29 May 2020
Unprompted review
Reply from Beloved Shirts
Hi there!
We would like to reach out to you as it seems that you have mistaken us for a different company. Your reference number / order number does not exist in our system. May we request for you to review your feedback. Also, we're here to get in touch if you just mistype your order number for us to check it for you further, please send us an email through info@belovedshirts.com and we're more than happy to assist.
Beloved Team!
TOTAL SCAM ARTISTS
Pure garbage. It is now been almost 40 days and my shirts have not even left the warehouse. Over 16 days ago they said they shipped it. I contacted DHL and DHL says they don't even have a tracking number which they said indicated to them that the shirts never left the warehouse for delivery. the tracking number provided by beloved shirts doesn't even register with DHL. The customer service is horrible, there is no phone number to get in contact with anybody, and I would suggest just save your money and go somewhere else that actually cares about their customer.
#######UPDATE########
Okay, so if everything you said is correct, you still told me that you shipped out my item on the 13th. Which is not true because the item has still not left your Warehouse. DHL does not have a tracking number stating that you gave them the package. Don't lie to me and tell me that my item shipped and that it is in route when it has not even left your Warehouse floor. The fact that it takes you 40 days to mail a t-shirt is the most ridiculous thing I've ever heard of. I will not be coming back again
#####UPDATE######
Check the tracking number you sent me. Go directly to the e-commerce DHL website. Enter in that tracking number. It will say no such tracking number exists. Then, call DHL, give them that tracking number. They will tell you that they have not received the package. I'm telling you right now, you have an error on your side because the package is not in transit. The package has never left your Warehouse
22 May 2020
Unprompted review
Reply from Beloved Shirts
Hi Stephen!
I do understand your frustration on this. However, I'm not really sure why you are being told that this has not been process and how DHL can give you such information when you can even see on their online tracking website that it's with them though still in-transit. They even have a remarks of "PARTNER EVENT - SHIPMENT DEPARTED ORIGIN FACILITY" including the city and state.
Please know, I am not lying to you and all I have done is provide you facts about your order. I ask you to give it a few days, again it's still within your chosen shipping method's period.
Hoping for your understanding,
Gin
-----------------------------------------------------------------
Hi Stephen!
I hope this finds you well and safe!
First, let me apologize for the inconvenience and delay. I understand that you have been waiting for your order for a while now. Please allow me to explain what mainly happened. Each item ordered to us goes on the same timeline. It starts the day after you completed your order, crafting period takes an estimated 10-14 business days for regular items which means it's from the 27th of April. Run the 10-14 business days, your item completed between the 8th -14th of May. There, we follow your chosen shipping method of Standard Domestic Shipping – $7.95 (FREE on orders $125+) * 8-12 Business Days. This brings us to currently the 6th business within the shipping period. I hope this clears that we are not trying to scam you or trick you in any sort. Our production and shipping timelines are also made available on our website , on every item's description part and confirmation email to be transparent to all customers which you might have missed and I'm truly sorry for this.
Also, I sent you information regarding your package's tracking details and a proof that it's already with the courier. You may even coordinate with DHL on this matter.
Please know that certain delays are to be expected due to the unforeseen shipment schedule changes placed upon internationally for safety due to the pandemic.
I truly hope you understand. I am here to assist you further if you need any other information regarding your order.
Gin
Great quality
Took a while to get here, but when I did get it I loved it! Cute and great quality
21 May 2020
Unprompted review
Reply from Beloved Shirts
Hey Jamee!
Your understanding and feedback means the world to us! We look forward to further improve your experience through your future orders with us.
Thank you for your trust,
Beloved!
Finally received almost 7 months later!
Same problem as per the review by Dru on May 6th 2020. Ordered and paid for a shirt on December 5th 2019. There was a slight hiccup with sizes but we were assured our order went through on January 31st 2020. Still have not received the order and as with Dru's order from above there has been no change to the order tracking link since April 11th 2020.
Even with the pandemic it should not take 15 weeks to get a delivery. I would not recommend this site to anybody.
After I wrote the review above the company responded and I offered an ultimatum of 3 weeks or cancelling my VISA payment. The sweatshirt arrived on the last day...only 7 months from the original order. I have increased the rating to a 2 as the company did actually send the product but will not be recommending nor using this site again.
20 May 2020
Unprompted review
Reply from Beloved Shirts
Hi Karen!
Truly, we apologize for this inconvenience and the over all experience. I have looked into what happened and it seems there has been a lot that had happened on the time that this order was made. By the time that we are ready to send the order which we have advised via email, it seems that new restrictions on shipments and packages has been put upon due to the pandemic. I understand that it's no excuse as there has been more than enough time for you to receive the item. But, still, I hope you consider that the restrictions are placed not by our team but the international couriers and some countries which included yours.
We have been coordinating with the international courier for the progress of your package. We will continue to provide you further information about the item and if you're open to discuss other options we might be able to cater to you. Please know that our goal here is to give you a better experience and service as well as resolve the current matter.
We hope to hear from you soon,
Beloved!
Amazing customer service
Amazing customer service. Answered all my questions promptly and design was flawless! 10/10 Recommend
20 May 2020
Unprompted review
Reply from Beloved Shirts
Hi Michele!
Thank you for your kind words! We are so grateful for the pleasure of serving you and we are truly glad that we met your expectations.
We look forward to seeing you shopping back,
Beloved!
Took awhile but I love my items.
It took two months to arrive to me after they made my items but the quality of the clothing is gorgeous I absolutely was ok, as it was worth the wait. I ordered Mac and cheese sweatsuit and a pho outfit and it’s perfect
9 May 2020
Unprompted review
Reply from Beloved Shirts
Hi Shelby!
Thank you for still giving us a 5-star review, it really means so much to us as recent unexpected events restricted most of our shipments to deliver the soonest we can. We value your appreciation on our craft and this just gives us further motivation to spare no effort in delivering quality items to you.
Thank you for choosing Beloved!
Love my sweatshirt!
Wow! Awesome sweatshirt was well worth the wait. The colors of my sweatshirt are very bright, and vivid and of high quality material. My sweatshirt is truly one of a kind, and I fell in love with it as soon as I seen it. F. Y. I. I ordered the Beloved gold fish cracker sweatshirt. I would definitely order from this company again in the future without any hesitation.
8 May 2020
Unprompted review
Reply from Beloved Shirts
Hi Jeannie!
It pleases us to know how much you liked your order. We are in so much awe as well that you gave us time to deliver your order. We understand that it took a while but still, we will always update and ensure that you get your order despite of the turn of events.
We hope to see you back soon shopping at BelovedShirts!
Thank you for sharing your experience,
Beloved!
Outstanding company
Outstanding company! Did a great job with my custom design and kept in contact with me until it was in my hands!
7 May 2020
Unprompted review
Reply from Beloved Shirts
Hey Justin!
We truly appreciate your 5-star review especially on sharing your experience with our Happiness team. It warms our heart to know that we are able to provide you an excellent product and service.
Thank you for giving us the pleasure to be at your service!
See you again shopping and be safe,
Beloved!
Customer Serice is baddddddd tho :/
This customer service is REALLLLLLY BAD. I never use sites like this but created an account to give the heads up to the peeps. After 3 weeks I contacted and got a "were so sorry, we understand your frustration" (the "thoughts & prayers" of customer service - useless). Eventually got a tracking number which hasn't changed since April 14th.
Contacted again and got the "COVID" speech to eventually wait another 2 weeks. Contacted again this week (given its been 1 month) and now Customer Service has ghosted after checking in with them every other day or so to try my 7th or 8th attempt to not jump to conclusions. Perhaps the issue is with shipping.. but how do i know that if they dont respond to me!!! lol
This seems like the only way they care to respond to their customers so wanted to inform the public while also hoping I get some tangible outcome to this disaster (beside wasting 40 bucks on a facemask). Never again :(
6 May 2020
Unprompted review
Reply from Beloved Shirts
Hi Drew!
We appreciate you reaching out regarding the status of your order. We sincerely apologize for the lack of update. I understand how frustrating this might have been when you're not getting vital updates on an order you have been waiting for. However, as terrible as it may sound, some packages have been delayed due to the pandemic which caused tighter shipment restrictions. We are constantly looking after your package and are also limited to what the courier will advise us, I hope for your consideration.
Still, with further investigation, your order has been tagged recently by customs as cleared which means this will soon update the courier's online status. Please also note, that your order takes a few days from the day you've purchased an item as each is made-to-order, it goes into a crafting period of 10-business days and delivered depending on your chosen shipping method which in this case, I would love to offer you a refund on once it goes beyond that period.
Let me know your thoughts on this, Drew. I'll make sure to help you on this until you get your order as my goal is to give you the best customer service we can.
Looking forward to resolving this issue with you,
Beloved!
Eat Plants
Tee shirt, and sweatshirt, have a great message EAT PLANTS, cute trendy colors (hot pink and turquoise), the price was right, and the delivery was on time! The material is so soft, it’s amazing!
Thank you!
1 May 2020
Unprompted review
Reply from Beloved Shirts
Hi Jaleh!
Thank you for sharing your experience with us. I am glad that we were able to get you your order the way you want it. Your feedback is definitely appreciated by the whole team and it's one of our core drives in aiming higher towards our good product and customer service goal.
We can't thank you enough and we hope to see you back!
Be safe,
Beloved!
perfection!
Beloved made my custom hoodie exactly as the mock up was. I sent photos of my wolves and I was very happy with the outcome. It came out so great a friend of mine ordered an additional 2! Hoodie material is lightweight and I’m sure this is due to creating a clearer picture on the material. I think if cotton was used the ink would likely bleed and the photos wouldn’t look as good but maybe not. That’s just my guess. It’s a perfect lightweight hoodie for spring and fall! I will definitely order again!
1 May 2020
Unprompted review
Reply from Beloved Shirts
Hey Janiece!
Thank you so much for your kind words and sharing your experience not only with us but also with your friends. It's wonderful to know your appreciation towards our products. We at Beloved are so humbled and hope that we continuously see you coming back to get your designs with us.
Thank you and be safe,
Beloved!
Excellent shirts
Took a while to arrive due to the current global situation, but communication was good throughout and my order arrived and was very high quality. Will definitely order again.
27 April 2020
Unprompted review
Reply from Beloved Shirts
Hi Dammon!
We at Beloved shirts are so delighted by your review. We sincerely appreciate your time through out the whole process, especially on the waiting time. We are so glad you have stuck with us and knowing that you recognize the craftsmanship of our product means so much to us.
Thank you and be safe,
Beloved!
Very awesome customer service and…
Very awesome customer service and quality products!
21 April 2020
Unprompted review
Reply from Beloved Shirts
Hi Melissa!
Thank you for the privilege of letting us give you a satisfying product and customer service. We'll do our best to continue to give the kind of service you deserve.
We hope to see you again shopping!
Be safe,
Beloved!
Never again
I ordered 2 items 6 weeks ago if & still have not received it. I emailed customer service & was informed I had a partial shipment coming. checked the status & it said package delivered to an address in VA... I live in GA and my order clearly says the correct address 😡🤬!! WILL NEVER shop with them again!!!
18 April 2020
Unprompted review
Reply from Beloved Shirts
Hi there!
We apologize for this inconvenience. I understand that it seems your order has been shipped to the wrong address, may I please request for your order number and I'll be more than happy to check on it and confirm the situation.
We would like to make sure that you receive your order and make this right for you. Looking forward to your response.
Be safe and have a great day!
Beloved
The very Customer Happiness
My user experience couldn't be better!
Such an amazing and caring customer service I will always remember it.
I would also like to remark the Beloved hoodie was as awesome as we expected. Gorgeous!
So happy was my son when he unwrapped the package!
Here in Madrid we're suffering a brutal outbreak of Covid 19 disease... believe me when I say this little joy moments are like sun rays 🌻 in the middle of a storm.
Cheers!
To summarize: Ely, Gin... nos we know why your customer service has that name: Customer Happines. Indeed we do!
15 April 2020
Unprompted review
Reply from Beloved Shirts
Hi Sonja!
Your feedback sends us on top of the world. It is our absolute pleasure to be able to give you a product that somehow made you and your son's day. Our ultimate purpose is to spread happiness through our product and service. We thank you for sharing us your experience which makes us strive further towards the betterment of our company and know more of our Beloved customers have a smile on their faces.
We hope to see you back shopping at Beloved!
Have a wonderful day!
interesting design...comfortable…
interesting design...comfortable fabric...good cut...very happy
14 April 2020
Unprompted review
Reply from Beloved Shirts
Hey there!
We appreciate your review. Short and simple but really means a lot to us.
We hope you enjoyed your item and hopefully we see you again shopping at Beloved shirts!
Have a wonderful day!
Thank you for choosing Beloved!
Beloved is the best!
I received two customprinted bodysuits of two of my favorite male singers Michael Jackson and George Michael from Beloved Shirts. The quality of the prints were unbelievably crisp and pristine and the bodysuits went on my body like butter. I highly highly recommend Beloved for all of your customization needs!
13 April 2020
Unprompted review
Reply from Beloved Shirts
Hey Danny!
Thank you so much for your kind words. We are so happy how your order turned up as awesome as we imagined it to be and it is our pleasure to be able to give you the quality we always aim for.
We hope that this is just a start and we see you again soon shopping at Beloved.
Have a wonderful day!
Thank you for choosing Beloved!
I recently bought this Pennywise T…
I recently bought this Pennywise T shirt for my 8 year son. This is the second time I purchased this shirt. He grew out of the first shirt but he just kept wearing it. I finally bought him the next size up and he is in heaven. He loves how real it looks and he said it’s the most comfortable shirt he owns. Thanks again!
9 April 2020
Unprompted review
Reply from Beloved Shirts
Hey Thomas!
We are so thrilled to know how much your son liked our product. This is one of the reasons we are always trying to improve our services and products. Somehow, it's like sharing part of your son's growing up and we are truly honored.
We hope to be there in the years to come and share new designs with you!
Thank you for continuously choosing Beloved!
Hi quality shirts and excellent service
I purchased 2 mystery sweatshirts from beloved and couldn't be happier ! The quality is EXCELLENT, the sizing is great, and the ones I got were hilarious!
I got a pizza one and a unicorn pooping and puking rainbows.
I was, honestly, a bit nervous because i could really only find political ones at first on the website, so was very happy to receive two non policital ones. I also didn't know how the quality would be but they are SUPER high quality.
I emailed them because I wanted to buy more but they were out of stock for mystery sweaters. The customer service was excellent when I emailed them.
Will be watching to purchase more mystery ones because it was very exciting waiting for them and a stellar deal.
6 April 2020
Unprompted review
Reply from Beloved Shirts
Hi Lauren!
We are so touched beyond words with your review. This means so much to our team to know that we are able to get you the service we always aim for. We will try our best to work on more designs and soon get the mystery designs back on our website.
Still, you might be interested in some new designs we have especially now, we are doing our Spring Cleaning Storewide Sale.
Thank you for choosing Beloved!
See you shopping the soonest :)
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