Placed an order on 1/23/2025 and have not received it. No way of contacting the store through Shopify because it no longer exists. Can’t file a complaint on Shopify because I don’t have access to the... See more
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See what reviewers are saying
Beloved is a complete scam. They string you along for months, making you believe your order will eventually arrive, only for it never to materialize. Their customer service engages in endless back-and... See more
I ordered a Christmas gift for a friend on December 6th. It is now January 24 and I am still waiting on an update, as I haven’t received an email, tracking number or update of any kind. I’ve used th... See more
Total scam as others are saying. Ordered 2 items and after 6 weeks reached out for a status update. The customer service email and website portal had been deactivated. All emails to customer support b... See more
Company details
Information provided by various external sources
Beloved Shirts is a brand that says it's ok to wear pizza on your clothing. Or anything else you want, really.
Contact info
158 South 100 West, 84601, Provo
- info@belovedshirts.com
- belovedshirts.com
1.2
Bad
679 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I will never ever order from beloved…
I will never ever order from beloved again! Waited a whole month for one ugly as* outfit that didn’t look nothing like the picture. Ladies if you have money to waste order from this company. Pis*ed as hell!!!!!!!
30 March 2020
Unprompted review
Reply from Beloved Shirts
Hi Ms. Sheri!
Gin here from Beloved.
I understand that you are pertaining to a certain Beloved company. However your name and reference number provided does not match to any orders under our company. I'm sure that you have mistaken us for a different company. In light to this, may we request for you to take down this review as this will reflect on us.
Thank you and hoping for your understanding.
Lost order, over a week in customer service to resolve. 2 months later, still no item.
"Apparently, your order came via our staging site, which is used for fixing bugs and other web development tasks." This was the reason I received for not getting my order that I checked on after almost 7 weeks. It THEN took 3 days for them to respond, with a question, which I answered in 5 minutes. Then ANOTHER 3 days for a response from them...with another question. I overpaid for a cheap novelty item (that I still have not received after 2 months). I voiced my disappointment and they offered me the same 15% discount that anyone can get from any coupon place. Not pleased at all.
Update: It's hilarious that they take 3 days to respond when you have an issue but they are on a bad review like white on rice. To clarify, this mystery test site made NO mention of a pre-order, so that's a moot point. I have generated positive reviews of other companies great customer service, Beloved has 44% bad or poor ratings...so you be the judge over who screwed up here....and again, the 15% off another order they offered me is the same 15% anyone can get with a coupon search. Nope, nope, and more nope. FORTY-FOUR PERCENT POOR & BAD REVIEWS. Buy at your own risk.
24 March 2020
Unprompted review
Reply from Beloved Shirts
Hi Lisa!
We appreciate your feedback regarding your experience and we apologize for the inconvenience.
Please allow me to explain my findings after I investigated your experience. You placed an order last February 16, 2020 for an Avocado coin purse which is one of our rare imports and is tagged as pre-ordered on our website which usually takes 10-20 business days + your chosen shipping to arrive.
I understand that you initially contacted us to check on your order on 13th of March and I am really sorry that it took the 15th for us to respond. From there we found that your order fell on our staging site and explained to you that we have yet to process your order due to the incident. We offered you two options regarding the matter, "If you're willing, let me know and I can put this into production right away. I'll also see if we can expedite it. If not, we're more than happy to proceed with a full refund", from which you chose to continue with your order on the 16th of March. The next day we informed you that your order has been processed and an update will be sent once the item is shipped and the order number is available which only took 6days. Your order has been shipped out and informed to you last March 22nd.
If we check our timeline and if your order did not go to our staging site, it should have been shipped out latest the 13th of March and arrived within your chosen shipping method of 10-20 business days. This means we're still within the correct time period and not really late. Still, due to what have happened, as a valued customer, apart from expediting your order, we tried to offer you 15% OFF coupon.
I am really sorry that we were not able provide you the best customer service experience that we can. But I hope I was able to clear everything. Let us know if there's any other way we can help you.
Thank you!
Pleasantly Surprised
Honestly, I am apprehensive to order sweatshirts and tees online because they always seem to arrive too small/big and never of the right quality. So you can imagine how I felt ordering a couple mystery sweatshirts from Beloved. I saw them on Shark Tank and instantly wanted one of their prints. I cannot tell you how many awesome comments and warm nights I have because of my two hoodies.
The style, print, and quality are all top-notch! I just ordered 3 more :)
19 February 2020
Unprompted review
Reply from Beloved Shirts
Hi Jacob!
We are so thrilled to receive your feedback on our Mystery design. Sending a surprise designed sweatshirt and knowing how much you liked it is such great music in our ears. You inspire us to create more and keep on improving our services.
Looking forward to catching you back at our store!
Thank you for choosing Beloved!
Gin
Been waiting over 5 months for a swimsuit
Ordered in September for my SO's birthday, its now February and the order still hasnt been delivered despite constant assurances and excuses in response to my followup emails, the latest being that their sweatshop is on holiday. Only remarkable thing about this company is the responsiveness of their evidently overloaded customer service, but it doesnt mean anything if you cant even deliver the product within the same decade it was ordered.
8 February 2020
Unprompted review
Reply from Beloved Shirts
Hi there!
We understand your frustration. I sincerely apologize for the delay and inconvenience this has caused you especially when you intended for the item to be a present for someone else. Please let us know in what way we can help aside from getting you the order. May I also request for the order number your feedback is related to and we will investigate what went wrong.
Allow us to make this right for you and help you resolve the matter, our support team will be glad to assist you once we receive an email through info@belovedshirts.com with the order number.
Rest assured, we will make this process smooth.
Thank you,
Beloved team!
You won't be disappointed
Great quality hoodies,with great affordable prices. My girlfriend's birthday was on Jan 28th, and she loves clouds... so I bought a "Neon Cloud" hoodie for her with expedited shipping. Not only did the item ship extremely fast and arrive before her birthday, but the craftsmanship and material of the hoodie exceeded expectations. The company gave me continuous updates on the production and shipping of the item I ordered, and then continued to give me even more discounts at a later time. I will definitely buy from this company again.
4 February 2020
Unprompted review
Reply from Beloved Shirts
Hi Jairus!
Our hearts are overjoyed with your feedback. Your testimony about our service and the product you received is our purpose and drive in reaching our daily goal which is to put smile on our customer's face. Knowing that not only you but also your girlfriend is satisfied with our service is one big check on our tick box.
We look forward to seeing you again at our store.
Thank you for choosing Beloved!
Gin
Very good customer service
Very good customer service. Both of my questions received prompt and effective responses.
30 January 2020
Unprompted review
Reply from Beloved Shirts
Hi there!
We at Beloved shirts are so humbled by your feedback. Sometimes, the simplest comment towards our service have the biggest impact. We will certainly keep up to your expectation and strive beyond it. We hope to see you back at Beloved shirts.
Thank you for choosing Beloved!
Gin
Worth the wait!
I was a little nervous about lack of exact processing times and was not provided a tracking number. I emailed in my questions and always received a quick and clear response. My shirt arrived before my deadline and was amazing! The shirt is good quality and the picture is crystal clear.
Highly recommend them!
28 January 2020
Unprompted review
Reply from Beloved Shirts
Hi Brenda!
We at Beloved shirts are so glad to hear your feedback. Your kind words are one of the things we aim in each orders we receive. In regards with tracking number, I will raise this issue with our internal team as we use an automated system to send out information after your order has been shipped out.
Your feedback is highly appreciated! This will help us improve for the betterment of our service.
Thank you for choosing Beloved!
Gin
I bought a sweatshirt
I bought a sweatshirt. One shoulders seem didn't connect, so it had a big hole. The other shoulder was sewn to the back of the shirt. The pocket was half sewn and hanging off. The material they used felt cheap. I paid $50 and had to hire a professional to sew it right so it could be worn. I'll never purchase from here again.
11 January 2020
Unprompted review
Reply from Beloved Shirts
Hi Rachel!
We appreciate you reaching out to us regarding this matter. Please allow me to help.
For any issues with your order, I would gladly assist you and make sure to get you a replacement. This will be processed after our manufacturer investigate and identify the issue. Don't worry, it will be a smooth process as I will update you accordingly through the steps that the replacement will go through.
If you decided to continue with the remake of your order, I will be requesting some details to retrieve the order such as order number. We would also request for the photo of the item you received including the issue which you reported and email to our support team info@belovedshirts.com
I look forward to your positive response and I hope, together we can resolve and agree on this matter. Let me know if there's anything else I can help with.
Thank you,
Gin
Terrible Customer Service
I ordered a non-custom Christmas sweater from Beloved Shirts in hopes to receive it in time for a Christmas party. I included Premium Shipping and in the Notes section I included "I need this product by December 13th 2019. If unable to fulfill, please cancel the order." As you are able to track the progress of your order, I was able to see that my order had not even finished processing by my requested date. I subsequently requested to cancel the order and please see my notes for reasoning. Not only did they insist on charging me for my "Premium Shipping Fee" (on a product that had not even shipped yet!), they refused to reimburse me on the product that was non-custom (easily restocked and resold). Multiple emails were written to the company PRIOR TO IT EVER LEAVING THEIR PRODUCTION, and they persisted in charging and shipping a product I no longer needed. I now have a product I no longer need, over a month later, and paid for it in full with "premium shipping." Therefore, if you are looking for something unique and original with great customer service, I would highly recommend looking ELSEWHERE. This company can make a Beloved Item belated and bemoaned. I would NOT recommend this company.
8 January 2020
Unprompted review
Reply from Beloved Shirts
Hi Bobby!
Gin here from Beloved. We appreciate your feedback and I apologize for the inconvenience this has caused you.
I went back to the discussion you had with our representatives as well as the final email we sent you regarding the issue. It seems that we tried to reach out and resolve this issue. It might have been late but we would still want to hear from you and finally provide you the best resolution we can offer.
Have you had the chance to check our FAQs when it comes to canceling orders? As we have stated in our policy, you have to email us. I understand that you wrote notes there, but those notes are meant for shipment processed by our carriers, not us. Our ordering system is done automatically. That is why we ask our customers who want to process cancellation to send us a message directly at least within a day after placing the order.
In your case, it was already put into production. And, as per our policy, we can no longer process cancellation once it goes into production because the item/s has been crafted already. However, you can always request a return so we can process a full refund. I really hope that you understand that we, as a company, have a policy to follow especially since our items are made to order.
We will be waiting for your positive response.
Let us know if there's anything else we can help with.
Gin
I purchased a swimsuit from beloved…
I purchased a swimsuit from beloved shirts for an event I was going to. The tracking of my order just kept saying processing. I emailed multiple times asking where my order was. They continuously reassured me that it would arrive in time, only to tell me the week before that they had lost my order. They left me with mo time to order anything else onlime. Completely unprofessional, would not recommend!
8 January 2020
Unprompted review
Reply from Beloved Shirts
Hi Sibeal!
We understand you writing this review.
As I have emailed you before, personally, I am really sorry for this experience as I was one of the representatives who assisted you through this process and I am confident that it was ready due to the status we have in our system. Your order was ready to ship by December 19th and was waiting to be picked up. However, along the way, it went missing. To be honest with you, we did not mean for this to happen and through our manufacturer's investigation, it was in between the shipping that the item went missing. If you may recall, I immediately reached out to you regarding the issue to let give you option which I know is not enough as you intended to use the item for an event.
Again, I am truly sorry. I have processed your full refund the other day and at this stage, please allow the refund ample time to be returned. Let me know if there's anything else we can help you with.
Looking forward to your positive response.
Gin
Couple Hiccups But a Good Product...Eventually
I had issues initially, but the company made it right. The end-result was a great custom sweater, but it did not make it on time, hence the 3-star review. Took 4 months to get my Ugly Christmas sweater, but they did refund my money after a little bit of back and forth.
4 January 2020
Unprompted review
Reply from Beloved Shirts
Hey Richard!
We definitely thank you for your honesty and for giving us a chance to make things right. They say, trust goes a long way but it starts with that one step. We hope in the future we'll be able to earn that 5-star from you.
Looking forward to seeing you on Belovedshirts!
Gin
-------------------------------------------------------------------------------------------------------
Hi Richard!
We appreciate you reaching out. I'm sorry for your experience but I'm here to help.
For me to properly assist you, I have investigated what happened. We received your order on Dec 10th and got your approval on the mock-up design by the next day. On the 12th, we started production which takes an estimated 10-20 business days and as I have seen, this was informed to you by the confirmation email. This information is also noted on the description part of the Ugly Christmas Custom Sweatshirt you ordered on the website.
By Dec. 21st, your order completed and shipped out that means, it only took 6-business to craft.
For the delivery, you chose Premium which takes 4-7 business days. The courier attempted to deliver your order on Dec 30th, 6th business day from your chosen method. However, the delivery failed. The courier part is out of our control as they are a separate entity. Still, this means that we were within the lead time we have provided.
At this moment, we would like to request for you to contact your local post to check if they still have the item as they have tagged it to be returned to our manufacturer. In such time that it's confirmed by your local post sent back, I will be on top of coordination and ensure you to get your package delivered back to you.
We apologize for the inconvenience this has caused you. Rest assured, we are here to resolve and assist you along the way. You may also contact us through our support team info@belovedshirts.com
Looking forward to your positive response.
Gin
Butchered
Please read the reviews. I wish I could upload a photo to prove how bad they are. The quality of the product is terrible at best. The shipping took weeks. I had to request the shipping information because they don't automatically give it to you. I purchased custom items that looked nothing like the mock up design. The only tags on the clothing is written in Chinese. And now, I am out a few hundred dollars for unusable Christmas gifts. Just terrible and truly disappointing. I wanted so badly to believe in this company I really tried this year to only purchase from small companies.
30 December 2019
Unprompted review
Reply from Beloved Shirts
Hi Jessica!
We appreciate you reaching out regarding the order you received. We are here to help!
I have investigated your order and saw the mistake our manufacturer made. I sincerely apologize for this inconvenience, I can only image how you feel. As what my colleague said in her email to you, please allow us to make things right by processing a remake of the item and making sure that you receive the better version of your order. We are waiting for your response through our support team info@belovedshirts.com and we hope to resolve this matter to the best we can.
Again, our whole team is here to assist you through out this process.
Gin
Waste of money!
I finally received my order. What a piece of crap! I bought this shirt as a gift for a friend, but there is no way I’m going to give it to them. Crooked seams and jagged cutting and not any kind of labels whatsoever. This is crappy workmanship, even for a Chinese sweatshop. If you have any doubts about buying from this company, read the reviews. I would give them ZERO stars if possible. Also, I checked and they have an F rating with the Better Business Bureau.
28 December 2019
Unprompted review
Reply from Beloved Shirts
Hello!
Gin from Beloved.
I understand that there has been some issue with the item you have received and I am really sorry for the inconvenience as this is an order you intended to give as a gift. I am here to help you if you allow me. However, I will be needing your information such us your order number or email address for me to contact you directly and assist you further.
You may also send us an email through info@belovedshirts.com and you may address it to me and I will personally handle this matter for you.
I will be waiting for your email.
Thank you,
Gin
------------------------------------------------------------------------------------------------------
Hi there!
We appreciate you reaching out regarding your order. We are here to help!
I understand you seem to have an issue with your order. We are more than happy to assist you and possibly process a remake. If you allow us to take a closer look into the issue.
If you can send us an email at info@belovedshirts.com, including the order number and I can take a closer look at this issue and find a resolution for you. I would love to see if you can update your review after I provide you the assistance.
Looking forward to your positive response.
Gin
Nervous
I haven’t ordered anything yet I’m just scared based on other reviews but I really want this Fiji Hoodie😭😭
27 December 2019
Unprompted review
Reply from Beloved Shirts
Hi there!
We appreciate your interest. There is nothing to fear! We are here, clear and transparent. If you order a Fiji Hoodie, please be reminded that there is an estimate 10-business days to craft after you made your purchase. Then, we will add the days of your preferred shipping method. You will get a timely update regarding your order's status via email and if you have any questions, you may always contact us through our chat team or support through info@belovedshirts.com. Our happiness team will be there to assist you.
I hope this ease your mind and decide on getting the Hoodie. We also have an on-going End of Year Sale you might be interested in.
Let us know if there's anything else we can help with.
Gin
Beyond annoyed
Beyond annoyed! I placed my order before Thanksgiving and still have not received anything on my order. NOTHING!!! I understand this is a process but come on now! Not even an update on my order. It’s a Christmas gift. One of the only “special” gifts my daughter asked for. I really wish I read these reviews before ordering. Tried going to the site and all it keeps telling me is that my email is not valid. Order #914848. Funny that I placed the order and the money was withdrawn without any issues at all. Same email address.
23 December 2019
Unprompted review
Reply from Beloved Shirts
Hi Jinger!
We appreciate you reaching out regarding your order. We are here to help and clarify your order's status.
I have checked and investigated. You initially made your order on Nov. 23rd, Saturday. We start the production of your order the next business day which is Nov 25th. It takes an estimated 10-business days to complete as all items are made-to-order. Then, we delivery based on your chosen shipping method: FREE Standard Shipping (10-20 business days). Today is the 14th business day under your chosen shipping method and the courier advised us that it's currently in-transit with an expected delivery date of December 26th by 8PM which means we are still within our provided lead time for your order to arrive.
I apologize, sincerely, as it seems you missed our notice regarding the item production and shipping lead time which are both noted on the item description as well as the email we sent when we confirmed your order. We also send notices regarding your order status which I guess went to your spam. Again, I am really sorry for all the inconvenience.
Let me know if there's anything else I can help with.
Gin
I've sent several messages over email…
I've sent several messages over email and their chat function, I'm still waiting on a reply, production of my order was meant to start October 28th 2019, it has now been well over 30 business days without notice of shipment. My order number is #687872
18 December 2019
Unprompted review
Reply from Beloved Shirts
Hi there, Melanie!
Gin from Beloved.
First of all, I would like to apologize for all the inconvenience and delay this has caused. As what I have investigated, your order inquiry and resolution has been given through our support team at info@belovedshirts.com.
Based from what previously happened, we experienced a system glitched in October which highly affected most of our customers who made their purchase within that period, this includes your order. We never intended to cause you delay and I hope the resolution you were provided by our support team is helpful enough. Please let me know if there are anything else we can help or assist you with to fully satisfy and make up for the experiences you had with us.
Still, I would like to extend to you our teams' sincerest apology and thanks for giving us a chance to make things right for you.
Have a great holiday!
Gin
An ongoing nightmare; 4 months in and no resolution
I would give this company 0 stars if I could. I ordered a sweatshirt back in AUGUST of 2019 and have still yet to receive it. It is now mid December 2019. I received a shipping notification in September that my package was to be delivered via DHL, but upon tracking, I found that the package was delivered back to the company for “incorrect address”. After speaking with a DHL rep, they said that the address printed on the package was not valid and I needed to get in touch with Beloved. I’ve been in back and forth communication with Beloved since September regarding the status of my order. They couldn’t provide any information as to why the shipping address was incorrect and asked me to confirm multiple times what the address was (my order confirmation from August listed the correct address, so why did they need so many clarifications?) I have now been told that my order is being remade and they can offer me a 30% refund plus shipping and coupons. That is an insult! This has been ongoing for 4 months now and that is the best they can do? I don’t have any hope of ever receiveing my purchase and I have wasted my time and money trying to rectify this. As other reviewers have said, you’re better off burning any money you will spend on this website. Stay away from this company! I was able to get a similar item much faster with no hassle from Jagy; check them out instead!
18 December 2019
Unprompted review
Reply from Beloved Shirts
Hi Kristine!
Gin from Beloved.
I'm so sorry to hear your experience. 4 months is simply a long time to wait for your item and I can only image how terrible going back and forth with us and the courier might have been. We are here to help you resolve this matter to the best we can.
I have investigated your order and it seems that this is now being handled by our dedicated customer service at info@belovedshirts.com. Please allow us to make this right for you.
Still, I would like to extend our sincerest apologies for the options initially provided, specially as we require electronic transaction to refund your purchase.
Rest assured, we will do our best to find a way to refund you the amount of your purchase.
We look forward to your positive response.
Gin
I ordered my shirt about 25 days ago
I ordered my shirt about 25 days ago (Nov 19th) and a shipping label has been created however USPS has 0 updates on the packaging. How hard could it possibly be to drop off a shirt at a USPS location. I was hoping to get the shirt before Christmas so I payed extra for shipping but that doesn’t really help when no one gives it to USPS.
13 December 2019
Unprompted review
Reply from Beloved Shirts
Hi Logan!
We appreciate you bringing this to our attention. I was able to check and investigate your order and the shipping status.
Initially, you made your purchase on the 19th of November. A day after you made this, we count an estimated 10-business days to craft. This information is also noted on both the item description and the email confirmation when you successfully made your purchase. After the production is done, we then proceed with shipping the item within the duration of your chosen shipping method: 9-14 business days. As of this moment, we are on the 10th day of shipping your order.
USPS already updated information regarding your order and it's expected to arrive on 19th of December which is still within the estimated shipping period you paid extra for.
Still, we apologize for any inconvenience. The time that we forward your order to the courier we are blind and no control on the timely information they release.
Rest assured, your order is headed your way!
You may check your tracking number or email to trace your purchase.
I hope I was able to help. If there's anything else we can assist you, you may forward all your inquiries to our info@belovedshirts.com for us to properly assist you.
Thank you and have a great day!
Gin
I cant get a response on their website
I cant get a response on their website, so I guess Ill try here. Looking for an update on order #689569, ordered on October 24th!! We are far over the 10-20 business days. This is a Christmas gift. You have a little less than two weeks to get it here. Where is it??????
Actually got a couple messages within a couple hours of this review. Now lets see if I get my package in time...
12 December 2019
Unprompted review
Reply from Beloved Shirts
Hi Martin!
I am really sorry for the experience you had to go through. It seems that you have been missing all our messages in the first place.
I have investigated your order and I found that after you ordered your custom design items on the 24th of October, we also sent you a mock-up design for your approval on both items later that day. We then sent you multiple emails without receiving response on the following dates: November 4th and finally, on the 21st which marks our 14-days policy, where in, we informed you that we will go ahead with crafting your order.
We only heard from you on December 4th, the first time you tried to check on your order. I personally replied to your email on the same day, informing you that your order is already in production and sent you mock-up designs on what you may expect to arrive. Then you contacted us again on December 12th at around midnight which took us a few hours to response. I hope this made things clearer that we have no intention not to respond or delay getting you information you need for your order. There are also times when some emails direct our messages to spam and I assume that's what happened here.
Again, please let me extend our sincerest apologies for what have happened and we thank you for allowing us to make things right for you through our info@belovedshirts.com email. Let us know if there's anything else I can help with.
Gin
This is why finnish people are happy
My order just arrived and I'm really happy how everything worked with Beloved Shirts!
I got the right items, and they fit quite well. When I had something to ask about my order I got the response quickly and my problems were solved!
4 stars only because the order took quite a long time, even though it wasn't late.
I'll definetly be using Beloved Shirts again!
6 December 2019
Unprompted review
Reply from Beloved Shirts
Hi Mikko!
Thank you so much for giving a 4-star rating. We truly appreciate your feedback with our product and services. We will continuously improve and give the best service we can.
Still, we would like to apologize for the long wait in shipping. We are now exploring other options for our shipping methods and hopefully next time, when you order again, this will no longer be an issue.
We look forward to seeing you again at Beloved!
Gin
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