Great company, love the app, easy to navigate. Shows previous orders. I tend to order the same stuff so just go to previous orders and select. Good pricing and delivers normally within 3-4 days. Been... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked... See more
Company replied
My husband had always ordered Tolly dog's food from Bitiba . Once hubs became terminally ill he asked me to take over. Soon to be 11 yrs of age I saw no reason to change Tolly's food. Remember forget... See more
Company replied
I have never found Bibita to be anything other than 1st rate service. I have been using them for around 2 years, and orders that I place are delivered within 3 to 4 days. They have a large selection,... See more
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Company details
Written by the company
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Contact info
United States
- bitiba.co.uk
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Been using bitiba for a while
I've been using Bitiba for a while, great service, quality food, good prices and great offers. They always deliver on time and are easy to speak with if there are any problems. I would highly recommend.
1 April 2026
Unprompted review
Reply from Bitiba
Reading this made my day — thank you, Claire.
I’m really glad you’ve found the service reliable, the prices competitive and that the team has been easy to reach when needed.
Your recommendation means a lot and I truly appreciate your continued support.
Team bitiba
Good all round experience, been using them for years.
Good delivery times, good prices and very good a customer service experience when I did have a problem.
25 April 2026
Unprompted review
Reply from Bitiba
Thanks for sharing such a well‑rounded review, Richard.
I’m pleased to hear that delivery, pricing and customer service all lived up to expectations, especially when you needed a bit of help.
It’s great to have long‑term customers like you.
Team bitiba
Absolute fraud!
If I could give it 0 stars then I would. My experience was back in January when my card payment didn’t go through for whatever reason and the company emailed me to do a bank transfer instead. Big mistake. I did just that but they kept telling me they didn’t receive my payment although my bank was telling me the payment went through immediately to the company and their bank That took over a month and a half. Finally they located my payment but by then I wanted a refund but they kept on having “technical issues”. Again that took over a month of communication and no refund in sight. I gave up and I’ve completely lot trust in this company.
26 January 2026
Unprompted review
Reply from Bitiba
Hi Rk,
I’m really sorry to read about your experience and the frustration this must have caused, particularly given how long the situation went on and the uncertainty around your payment.
I understand how confusing and concerning it must have felt to be asked to follow a different payment process and then be told the funds couldn’t be located, despite confirmation from your bank. I’m sorry that the subsequent delays around the refund only added to your disappointment — that’s certainly not the experience I’d want anyone to have.
As I’m unable to locate your details in our system based on the information shared here, I’m limited in what I can check from this public review alone.
That said, I’d genuinely like to see whether anything further can be done to clarify what happened or ensure this is reviewed properly.
Please do get in touch with our customer care team via the contact form on bitiba.co.uk, or follow up on any existing correspondence, and mention your Trustpilot review so it can be prioritised correctly.
Thank you for taking the time to share your feedback, even though your experience was such a disappointing one.
Team bitiba
Sad to say the cold pressed food seems…
Sad to say the cold pressed food seems to be discontinued as cannot find on web pages my dogs enjoyed the Vegetables and Chicken varieties not so keen on the dry crunchy version
22 April 2026
Unprompted review
Reply from Bitiba
Hello P M,
Thank you for taking the time to share this and for being so honest.
I’m really sorry to hear that the cold‑pressed range your dogs enjoyed is no longer easy to find, especially when they had clear favourites. I appreciate you letting us know your preference, as feedback like this genuinely helps when ranges are reviewed.
Thanks again for shopping with us and for your loyalty.
Team bitiba
Quick delivery as always
Quick delivery as always. Best prices for dog food. Kept informed of order progress.
10 April 2026
Unprompted review
Reply from Bitiba
What a lovely review to read, Sarah!
I’m really pleased to hear that delivery continues to be quick and that our prices and order updates meet your expectations. Thanks for trusting us with your dog food orders and for spreading the word.
Team bitiba
This company provide affordable…
This company provide affordable medically approved cat food and deliver quickly.
20 April 2026
Unprompted review
Reply from Bitiba
Many thanks for your kind words, Mrs Kay.
I’m glad to hear that you’re happy with both the affordability of the medically approved cat food and the speed of delivery. It means a lot to know we’re making things easier for you and your cat.
Team bitiba
Great products at a good price.
Great products at a good price.
Only thing is when my order is in multiple boxes they are delivered on different days which means I have to be at home to receive them on multiple days where it should be only 1 delivery.
7 April 2026
Unprompted review
Reply from Bitiba
Thanks for sharing your experience, Brian.
I’m delighted that you’re happy with the products and pricing, and I do understand how split deliveries can be inconvenient. Your feedback is really appreciated and helps highlight where improvements matter most.
Thanks again for choosing bitiba.
Team bitiba
Broken item due to poor packaging
I have ordered from Bitiba previously and had no issues. This order was placed for 4 Boxby Cheese Bones x-large at a cost of just short of £10 each (discount applied). On delivery, the large box had almost no packaging in it allowing the contents to rattle round in the box resulting in one being badly broken. I photographed the box with the broken item and contacted customer services to advise them. The bone was still edible for the dog, however due to the sharp edges where broken, I have not given it to her. I did not ask for a replacement, nor was I offered one.
4 April 2026
Unprompted review
Reply from Bitiba
Hi Anthea,
I’m really sorry to read about the condition your order arrived in. I appreciate you taking the time to explain what happened.
That’s certainly not the experience we want you to have, particularly on a higher value item.
I’ve checked on my side, but I can’t locate your details in our system from this review alone.
If you’re happy to do so, please get in touch with our customer care team directly via your bitiba.co.uk account or our help pages, or follow up on any existing communication you might have had with us already, and include a reference to this review so that we can prioritise it correctly.
This will allow us to look into what went wrong and see how we can put things right for you, as well as pass the feedback on regarding the packaging.
Thank you again for flagging this with us.
Team bitiba
Cat food
Don’t seem to ever have any problems with my subscription delivery always run smoothly. The delivery driver is extremely nice. And always makes sure it goes in the porch or if I’m there he will put it in front of the garage for me.
2 April 2026
Unprompted review
Reply from Bitiba
Hi Dennis,
It’s great to hear from a happy subscriber!
I’m pleased that your deliveries run smoothly and that the driver
consistently goes the extra mile to leave parcels safely for you.
Reliable service like this really matters, so thank you for taking the time to mention it.
Team bitiba
Used this company for around 4 years…
Used this company for around 4 years and have always been completely happy with the service. Good value for money, chance to earn discounts and prompt service
9 April 2026
Unprompted review
Reply from Bitiba
What a fantastic milestone, Janet — thank you for being with us for so long.
I’m really glad to hear that the value, discounts and prompt service have kept you happy over the years. Your continued trust and support mean a great deal to us.
Team bitiba
Bitiba has a large range of products, at good value!
As with my other orders from Bitiba, I am always pleased with the range and value of their products, which means that I can get all my pet's needs at one shop! They have some very good offers!
Communication regarding deliveries, is very helpful, and parcels arrive very quickly.
Recently, an issue regarding a broken carton, was dealt with very swiftly.
11 April 2026
Unprompted review
Reply from Bitiba
Hi Gloria,
Thank you for such a thoughtful review.
I’m delighted that you enjoy the range, value and special offers, and it’s great to hear that delivery updates and quick resolutions made a positive difference when there was an issue. We truly appreciate you sharing your experience.
Team bitiba
Regular deliveries,always on time,easy…
Regular deliveries,always on time,easy to order extra if needed.
17 April 2026
Unprompted review
Reply from Bitiba
Thanks so much for your feedback, Mary.
I’m pleased to hear that your regular deliveries are reliable and that ordering extras is straightforward when needed. It’s great to know we’re making things convenient for you.
Team bitiba
Have been using Bitiba for food for my…
Have been using Bitiba for food for my 4 cats for a while now. Always a good selection of food at very competitive prices and delivery Always quick. The loyalty scheme is great too and the regular vouchers I earn certainly come in handy
1 April 2026
Unprompted review
Reply from Bitiba
Hello Neil,
Thank you for taking the time to share this lovely feedback. I’m really pleased to hear that bitiba has been a reliable choice for feeding your four cats, from the range and pricing to our speedy delivery. It’s great to know the loyalty scheme and vouchers are making a real difference too.
Your continued trust means a lot to us.
Team bitiba
Excellent company with reasonable…
Excellent company with reasonable prices
I have been using this company for a while and I have to say I'm very pleased with the customer service when needed, the products and the deliveries from DPD which is extremely quick. The food we use is tinned Lukullus and the Purizon complete biscuits, both are very good with good quality food. Thank you from all 6 hounds and their 2 owners much appreciated.
27 August 2025
Unprompted review
Reply from Bitiba
What a pleasure to read this, Gaynor.
I’m delighted to hear that you’ve been happy with both the service and the quality of the food you choose for your hounds — Lukullus and Purizon are firm favourites for good reason.
Knowing that our customer care and fast DPD deliveries are appreciated makes all the effort worthwhile.
A big thank you to you, and a tail wag back to all six hounds!
Team bitiba
Terrible service.
Terrible service.
They lost my order, then messed up the replacement by only sending half of what was missing. I had to explain the same simple issue 5 times over 3 days because customer service clearly doesn’t read messages properly.
Instead of fixing it quickly, they dragged it out and wasted my time. To top it off, they offered a £10 coupon as compensation, which is honestly insulting.
Avoid — if anything goes wrong, expect a headache.
14 April 2026
Unprompted review
Reply from Bitiba
Hi Seb,
Thank you for your review, I believe this is a duplicate one and the same feedback shared on the other one can apply here.
Thank you.
Team bitiba
Always deliver on time
Always deliver on time. Latest order was damaged in transit, informed them and a new order was sent out
Always confident of quality and delivery
Regards Jane Anderson
7 April 2026
Unprompted review
Reply from Bitiba
Thank you for sharing your experience, Jane.
I’m really glad we were able to put things right quickly after your order was damaged and that you continue to feel confident in both our delivery and product quality.
Your reassurance and kind words are truly appreciated.
Team bitiba
Great value but refund time is questionable
Quick to take money but takes ages to receive refund on cancelled order. Still waiting from 26th March. Latest should receive is 13th April - watch this space......
Apart from that great value and quick delivery with no issues.
10 April 2026
Unprompted review
Reply from Bitiba
Hi Ms Fisher,
Thank you very much for taking the time to share your feedback with us and sorry to hear you are still waiting for your refund to arrive.
I have found your account in our system and we will communicate with you via our official channels since, for security and privacy reasons, we cannot assist you publicly here.
Thank you
Team zooplus
Reply from Bitiba
Hi Susan,
I’m really sorry to read this – and I completely understand how disappointing and concerning that must have been.
I can see your details in our system, which helps, and also see that you have been in contact with our customer care team already: thank you very much for doing that as that’s the only way for us to provide you with our assistance - but as reviews are public I can’t go into order specific information here.
We will continue to communicate with our via our official channels.
Thank you for bringing this to our attention – feedback like this is taken seriously and helps us improve our checks with suppliers and warehouses.
Team bitiba
Bitba offer competitive pricing ,fast…
Bitba offer competitive pricing ,fast and efficient delivery of your pets requirements
7 April 2026
Unprompted review
Reply from Bitiba
Hello Mrs Glynn,
I really appreciate you taking the time to share this. It’s great to hear that our pricing and delivery speed made a difference when ordering for your pet.
Knowing you found the service efficient means a lot to me – thank you for the trust and for spreading the word.
Team bitiba
An excellent all round service.
An excellent all round service.
Just wish the discount card would last longer as I get all my Dog food, every month, from BITIBA.
The savings on their card is well worth it! X
6 April 2026
Unprompted review
Reply from Bitiba
What a lovely review to read, Carolyn – thank you!
I’m delighted you’re enjoying an all‑round great experience with us and that the discount card helps with your regular dog food orders.
I completely understand the wish for it to last longer, and your feedback has been noted.
Thanks again for your continued loyalty and kind recommendation.
Team bitiba
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