Great company, love the app, easy to navigate. Shows previous orders. I tend to order the same stuff so just go to previous orders and select. Good pricing and delivers normally within 3-4 days. Been... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked... See more
Company replied
My husband had always ordered Tolly dog's food from Bitiba . Once hubs became terminally ill he asked me to take over. Soon to be 11 yrs of age I saw no reason to change Tolly's food. Remember forget... See more
Company replied
I have never found Bibita to be anything other than 1st rate service. I have been using them for around 2 years, and orders that I place are delivered within 3 to 4 days. They have a large selection,... See more
Company replied
Company details
Written by the company
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Contact info
United States
- bitiba.co.uk
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An all round excellent service
An all round excellent service. Have used Bitiba for a few years now and
Have never had any issues.
12 March 2026
Unprompted review
Reply from Bitiba
Lovely to hear such kind words, and thank you for sticking with us over the years.
It genuinely means a lot to know you’ve had a smooth experience every time. Your trust and loyalty don’t go unnoticed.
Warm regards,
Team bitiba
Poor packaging.
We have been customers of Bitiba for many years and been happy with their products and prices. However, their packing and choice of delivery company has fallen way below their usual standard. Our latest order of Catsan was 6 days late arriving in a damaged box covered with DPD tape. DPD obviously knew of the damage. 2 of the bags were split open with cat litter loose inside, The cardboard box was not fit to transport 3 bags of Catsan. Bitiba's customer service is excellent and refunded without delay, but changes need to be made before we order from them again.
10 March 2026
Unprompted review
Reply from Bitiba
Hi Liz,
Thank you for taking the time to share this, and I’m truly sorry to hear about the state in which your Catsan order reached you.
I’m glad to hear that our Customer Service team was able to assist you promptly with a refund, but I completely understand your frustration — situations like this are exactly what I want to avoid, and your feedback helps us with the ongoing processes we have in place to improve our services to you.
As I understand our support was satisfactory, that makes me happy, but if you’d like us to look further into this specific delivery and use your experience to support ongoing improvements, please feel free to reach out to our team again.
We’re here to help, and I’d really like the chance to restore your confidence before your next order.
Thank you again for your long-standing support — it genuinely means a lot.
Team bitiba
Food arrived in a reasonable time
Food arrived in a reasonable time, Evri is abit hit and miss where I am and sometimes takes longer than others.
My dog is enjoying the food so she is happy
18 March 2026
Unprompted review
Reply from Bitiba
Thanks for sharing your experience, and my apologies for the slow reply.
I’m glad your order reached you in decent time, even with Evri being a little unpredictable in your area.
Most importantly, it’s brilliant to hear your dog is enjoying her food — that’s what matters most.
All the best,
Team bitiba
Reliability
Have been using company for some years now and have always found to give a good reliable service and even when problem has occurred like a breakage a quick phone call and all sorted. They are usually cheapest on goods but not always buti need to know i will get my order when i need it.The selection of foods for my cats has been wide and fresh with long use by dates.
24 March 2026
Unprompted review
Reply from Bitiba
Hi Darrion,
Thank you so much for taking the time to share this lovely feedback. It’s great to hear that you’ve trusted us for so long and that—even on the rare occasions something hasn’t gone quite right—a quick call has put things back on track for you.
I’m really glad our range and freshness of cat food continue to meet your needs, and that our reliability gives you confidence when ordering.
Your continued support genuinely means a lot.
Team bitiba
Autarky 12k 🐶 food.
The delivery was very quick and efficient, plus great service, thank you.
11 March 2026
Unprompted review
Reply from Bitiba
Many thanks for leaving this kind review, Allan.
I’m delighted to hear that your Autarky order reached you quickly and that everything went smoothly from start to finish.
It’s always encouraging to know when our service hits the mark.
We appreciate you spreading the word.
Team bitiba
I always get the dry food from Bitiba.
I always get the dry food from Bitiba.
My dog loves it as a mixer, it is really healthy and nutritious.
The cost is comparable with other goid brands, but the points with the site really help.
Delivery is always quick and done carefully.
I'm a fan !
10 March 2026
Unprompted review
Reply from Bitiba
Lovely to read your kind words, Ivka, and thank you for taking the time to share them.
It’s great to hear your dog enjoys the dry food as a mixer and that you find our prices and reward points helpful.
I’m also really glad the deliveries have been consistently quick and careful for you.
Thanks for being such a fan – it genuinely means a lot.
Team bitiba
Great experience every time we order
We have been ordering our Dog’s
Food from Bitiba for some time now.
Always very prompt delivery and packs very well packaged in high quality packaging.
Very impressed with both service and delivery.
6 March 2026
Unprompted review
Reply from Bitiba
Really appreciate you sharing your experience, Kate.
It’s brilliant to know that your dog’s food arrives promptly and that the packaging meets your expectations.
Hearing that our service keeps impressing you truly makes our day.
Thanks so much for ordering with us time and again.
Team bitiba
We have been Bitiba customers since…
We have been Bitiba customers since 2017 and having 4 cats, can be a costly exercise purchasing everything for their needs. We will always try looking around for the best deals, whether it's for general wet food, specialist dry food, toys or accessories but on the majority of occasions, Bitiba have fantastic selection at great prices.
18 March 2026
Unprompted review
Reply from Bitiba
Thank you for being with us since 2017, Steven – that’s a loyalty we never take for granted.
With four cats, I can imagine the shopping list gets long, so I’m pleased to hear you usually find what you need with good prices in our range.
Your trust over the years genuinely means a lot to us.
Team bitiba
Good customer service and value for money…
Use this company regularly as the food i buy is cheaper here. Had a delivery issue on my last order, and it was resolved quickly.
Would highly recommend.
15 March 2026
Unprompted review
Reply from Bitiba
Thanks for your lovely feedback, Kenny.
I’m glad you find us good value and that the delivery issue you experienced was sorted quickly – that’s exactly the kind of service we aim to offer.
Really appreciate the recommendation as well.
Team bitiba
Order my pets food on subscription
Order my pets food on subscription. Always reliable and price it good. Any mistakes have always been rectified quickly .
10 March 2026
Unprompted review
Reply from Bitiba
Really lovely to read your feedback, Nannette.
I’m so pleased to hear your subscription orders keep things easy and reliable for you — and it’s great to know that when something hasn’t gone quite right, our team could sort it promptly.
Thanks for putting your trust in us and for taking a moment to share your experience.
Team bitiba
The orders arrive promptly
The orders arrive promptly, the sell great products and their discount scheme works well. They need to change the courier they use as the delivery service isn’t good
6 March 2026
Unprompted review
Reply from Bitiba
Hilary, thank you for sharing your thoughts with us.
I’m glad the products, prices, and discounts are working well for you, and it means a lot that your orders are arriving promptly.
I truly appreciate your honest note about the courier service too — feedback like yours helps us focus on where improvements are needed.
Team bitiba
Bitiba have always kept prices lower…
Bitiba have always kept prices lower than most to enable me to keep my subscription active.
Emails are sent when the product is due and I am kept aware of delivery times.
Thank you
13 March 2026
Unprompted review
Reply from Bitiba
Wendy, your kind words really brightened our day.
I’m delighted to hear the prices and subscription reminders help keep things running smoothly for you, and that you always feel informed about your deliveries.
Thank you for sticking with us and for taking the time to leave such a warm review.
Team bitiba
Extremely quick service
Extremely quick service - order arrived within two working days.
Box was a bit ropy and split but contents were fine.
10 March 2026
Unprompted review
Reply from Bitiba
Thank you so much for sharing your experience, Karen.
I’m really glad your order reached you so quickly, even if the box had a bit of a rough journey — it’s good to hear everything inside was safe and sound.
Your trust truly means a lot to us.
Team bitiba
Good value and range of products
Good value and range of products. We get cat litter on a regular delivery to ensure we don’t run out. Notifications are good and delivery always as expected.
24 February 2026
Unprompted review
Reply from Bitiba
It’s lovely to hear that you’re finding value in both our pricing and our regular delivery service, Abbi.
I’m especially pleased the notifications and timings have been serving you well — keeping things smooth and hassle‑free is exactly what I aim for.
Thanks for being with us.
Team bitiba
Good company with good prices
Good company with good prices.
Don't always have what's needed.
4 March 2026
Unprompted review
Reply from Bitiba
Ruth, thank you for your kind words about our pricing and overall service.
I appreciate you pointing out that not everything is always available — feedback like yours helps us continue improving our selection.
Your support is truly valued.
Team bitiba
Great service and great prices
9 March 2026
Unprompted review
Reply from Bitiba
Lovely to hear, Mariana — thank you for taking a moment to share this!
It’s great to know our service and prices are hitting the mark for you.
Your support really means a lot and helps others discover us too.
Warm regards,
Team bitiba
Used Bitiba many times
I have used Bitiba many times for cat food. Usually the order is dispatched and delivered very quickly. The most recent took about five days from ordering to receiving, which is longer than usual but OK.
Their prices are mostly reasonable if you order enough for free shipping, but they are not always the cheapest.
20 February 2026
Unprompted review
Reply from Bitiba
Thanks so much for taking the time to share your experience with us. I’m really glad to hear that you’ve chosen bitiba repeatedly for your cat supplies.
I noticed your review is from a couple of days ago, so thanks for your patience while I get back to you. I’m pleased your orders usually reach you quickly, though I completely understand that the recent five‑day wait felt a bit longer than what you’re used to.
It means a lot that you still find value in our prices when ordering enough for free delivery — your honest feedback helps us improve.
Thank you again for your trust and for spreading the word.
Team bitiba
Always pleased with my delivery from…
Always pleased with my delivery from Bitiba, prompt service a reliable company
25 February 2026
Unprompted review
Reply from Bitiba
It’s wonderful to hear how reliably your deliveries have arrived—thank you both for taking the time to share this.
Knowing you can count on us really does mean a lot.
Team bitiba
Reply from Bitiba
Thanks so much for highlighting the price and quick dispatch.
I’m really glad everything went smoothly for you and appreciate you spreading the word.
Team bitiba
Time wasters, would rather pay more for less "scammy" website.
Was skeptical. Tried buying some cat food from them, but they don't allow it unless you sign up to recieving loads of marketing crap from them. They pretend you can, but, final order button always fails and says you need an account .. just massive time wasters.
1 March 2026
Unprompted review
Reply from Bitiba
Hi Tom,
Thanks for taking the time to share this, and I’m really sorry to hear about the frustrating experience you’ve had on our site.
What you have reported is very odd and, please let me reassure you, that is something that cannot and is not enforced as part of our operations.
As I haven’t been able to find any account details under your name, I’m not able to check what happened on your specific attempt. With your kind help, it would be great if you could allow us to check and investigate: please drop us a quick message via our contact form and mention your review here, and we’ll gladly look into this in detail for you.
Your feedback is really valuable, and I’d genuinely like to help sort this out so you can shop without any hassle.
Team bitiba
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.