Great company, love the app, easy to navigate. Shows previous orders. I tend to order the same stuff so just go to previous orders and select. Good pricing and delivers normally within 3-4 days. Been... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked... See more
Company replied
My husband had always ordered Tolly dog's food from Bitiba . Once hubs became terminally ill he asked me to take over. Soon to be 11 yrs of age I saw no reason to change Tolly's food. Remember forget... See more
Company replied
I have never found Bibita to be anything other than 1st rate service. I have been using them for around 2 years, and orders that I place are delivered within 3 to 4 days. They have a large selection,... See more
Company replied
Company details
Written by the company
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Contact info
United States
- bitiba.co.uk
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, easy to order and quick delivery
19 February 2026
Unprompted review
Reply from Bitiba
Theresa, your kind words about the straightforward ordering and fast delivery are truly appreciated.
I’m delighted the whole experience felt easy from start to finish.
Team bitiba
Would recommend
Have used this company for years. Great value. Always pleased with goods and service.
24 February 2026
Unprompted review
Reply from Bitiba
Lesley, it’s lovely to hear you’ve been shopping with us for so long.
Thank you for your continued trust—your loyalty and recommendation really do make a difference.
Team bitiba
Easiest way to get pet food…
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked if they could just suspend my account temporarily, which they did - no hassle, no faffing about. And now we do have another pup, I simply resumed ordering from them. Simple as that. The dog food is delivered to my door, so no lugging loads of heavy cans from the shops! The selection of their products is so vast, they dont just do dog supplies, so you're bound to find the ideal thing for your fur babies.
24 January 2026
Unprompted review
Reply from Bitiba
What a lovely message to read, Alison.
It means a lot that you chose to return to us when welcoming your new pup into the family. I’m truly glad we could support you during a difficult moment and make things simple when you were ready to order again.
Thank you for the trust and the kind words — and give your new furry family member a cuddle from us.
Team bitiba
Orders completed in full.
I have been getting my cat food from Bitiba for a long time now. My orders are always fulfilled completely and delivered on time.
24 February 2026
Unprompted review
Reply from Bitiba
Marie, thank you for sticking with us for so long.
It’s great to hear your cat food orders continue to arrive complete and on time — reliability is exactly what we aim for.
Really appreciate you taking a moment to share your experience.
Team bitiba
Reliable company for pet food
Reliable company for pet food. Send email to say when sending next bag of food. This allows you to change date if needed.
13 February 2026
Unprompted review
Reply from Bitiba
Hi Collette, thanks so much for sharing your experience.
I’m delighted the reminder emails and delivery timing work well for you — making things flexible and predictable is a big priority for us.
Your trust genuinely means a lot.
Team bitiba
Good price and quick and efficient…
Good price and quick and efficient delivery
11 February 2026
Unprompted review
Reply from Bitiba
John, many thanks for your kind note.
It’s great to hear that both our prices and delivery service hit the mark for you. We really appreciate your support and feedback.
Team bitiba
Very good prices and good delivery
Very good prices and good delivery
16 February 2026
Unprompted review
Reply from Bitiba
Mehran, thank you for taking the time to leave your review.
I’m happy to know you’re pleased with our pricing and delivery — it’s always encouraging to hear this from customers.
Team bitiba
Great service and product
Great service and product, only problem was that I couldn't see where to put discount code in when I ordered so paid full price
17 February 2026
Unprompted review
Reply from Bitiba
Sally, I’m really pleased the service and products were spot on for you.
Thank you for mentioning the discount code issue — I know how frustrating that can be.
If you ever run into this again, feel free to reach out and we’ll be happy to help.
Team bitiba
Reply from Bitiba
Thank you for the recommendation, Mr Torlop.
It’s wonderful to hear everything went well with your Royal Canin order. Your support is much appreciated.
Team bitiba
Have been using this company for the past few years
Have been using this company for the last few years, very good with top quality products
21 February 2026
Unprompted review
Reply from Bitiba
Deborah, thank you for being with us for several years — that loyalty means a great deal.
I’m glad you continue to enjoy our service and product quality. Your feedback really encourages us.
Team bitiba
Wonderful service every time
My daughter had an assistance dog who is intolerant to chicken in any form so this food had been a godsend.
With this company's subscription service I am able to get food for a really good price and in a good time scale without worry. Evri delivers the parcel as per my instructions so as not to cause my daughter seizures every time so I am grateful for this too
11 February 2026
Unprompted review
Reply from Bitiba
Kim, your message was truly touching to read.
I’m so glad the subscription service has made things easier and more reliable for you, especially with your daughter’s assistance dog’s dietary needs.
It’s also great to hear Evri follow your delivery instructions carefully — that peace of mind really matters.
Thank you for sharing your experience and for trusting us.
Team bitiba
Efficient Punctual Service
Efficient, punctual service. Always get exactly what you want.
6 February 2026
Unprompted review
Reply from Bitiba
Lovely to hear this, Chris! It’s great knowing your orders arrive promptly and just as expected — that’s exactly the kind of experience I want for you every time.
Thanks a lot for taking a moment to share your thoughts.
Team bitiba
We've used Bitiba for several years now…
We've used Bitiba for several years now and always been very pleased with their excellent service and good communication - so 5 stars for that and thank you. However, the same cannot be said for their delivery company, Evri - often very poor, as others have said here. So only 1 star for them, and unfortunately their sloppy service can reflect on the overall experience with Bitiba. Maybe a change of courier needed?
3 February 2026
Unprompted review
Reply from Bitiba
Thank you so much for sticking with us over the years — it genuinely means a lot. I’m really glad our service and communication continue to hit the mark for you.
Your feedback is very valuable, and it’s something we take seriously as we keep working on improving the whole journey from checkout to doorstep.
Thanks again for sharing your thoughts with us.
Team bitiba
I have been using Bitiba for 3+ years
I have been using Bitiba for 3+ years, my orders are always delivered promptly. The app is easy to use and ordering no problem. Would (and have done) recommend them to any pet owner.
18 February 2026
Unprompted review
Reply from Bitiba
Hi Richard,
It’s wonderful to hear you’ve been with us for so long — thank you for the trust. I’m delighted that ordering through the app is straightforward and that your deliveries have been consistently prompt.
It’s especially appreciated that you’ve recommended us to other pet owners. Word of mouth makes such a difference.
Warm thanks from all of us,
Team bitiba
The delivery team lost my package
The delivery team lost my package, I was refunded immediately, great company
13 February 2026
Unprompted review
Reply from Bitiba
Thank you for taking the time to share this, Gina.
I’m sorry your parcel went missing — that’s never the experience we want for you — but I’m pleased to know the refund was handled quickly and left you with a positive impression.
Your kindness despite the hiccup truly doesn’t go unnoticed.
All the best,
Team bitiba
Brilliant company with quick delivery…
Brilliant company with quick delivery and have always got what I want...
6 February 2026
Unprompted review
Reply from Bitiba
Your lovely feedback brightened our day — thank you. I’m glad to hear your orders arrive quickly and that you always find what you need with us.
We really appreciate you taking a moment to share the experience.
Kind regards,
Team bitiba
A large assortment of goods for my cat
A large assortment of goods for my cat, we are always happy to receive parcels. Everything is very well packed. Only unfortunately, the delivery always fails, lazy and irresponsible drivers. Or they don't leave the package at all or throw it at the front door!!! It feels like they're being forced to do it!! And they don't do their job for a salary!!!
13 February 2026
Unprompted review
Reply from Bitiba
Hi Svetlana,
Thank you for your thoughtful feedback. I’m really happy to hear that you like the wide range of products for your cat and that your parcels arrive well packed.
I’m genuinely sorry, though, to read about your experience with the delivery drivers – that’s certainly not the standard we expect from our partners. I’ll make sure your comments are passed on so we can look into this, and if you ever have issues with a specific delivery, please do get in touch with our Customer Care team so we can help further.
Thanks again for shopping with us and for sharing your experience.
Team bitiba
I've been using Bitiba for years
I've been using Bitiba for years! I have 5 Maine Coon cats and it's my go to site for food, litter and cat toys. There stamp loyaly scheme is fair and works well! Thank you
12 February 2026
Unprompted review
Reply from Bitiba
Hi Charlotte,
Thank you for such a lovely review – and a big hello to your five Maine Coons!
It’s brilliant to hear that bitiba has been your go-to place for food, litter and toys over the years, and that you find our stamp loyalty scheme fair and easy to use.
I’m really grateful for your long-term trust and support.
Team bitiba
My order arrived on time
My order arrived on time, well packaged. I have used Bitiba for a number of years now and they have never let me down. On the one occasion I found a split bag in my order it was dealt with really quickly and efficiently. I would highly recommend this company.
31 January 2026
Unprompted review
Reply from Bitiba
Hi Mrs L,
I really appreciate you sticking with bitiba over the years and trusting us with your orders. It’s great to know everything usually arrives on time and well packed, and I’m especially pleased our team sorted the split bag quickly when something did go wrong.
Thank you as well for recommending us to others.
Warm regards,
Team bitiba
Non delivery of order
Ordered two bags of dog food, informed despatched, nothing arrived then emailed to say package lost, would I like refund or replacement, asked for replacement then informed they had cancelled the order as didn’t have any stock! Why offer a replacement then, coincidentally, I notice the price per bag has now increased…… ordered from another supplier.
27 January 2026
Unprompted review
Reply from Bitiba
Hi Sally,
Thank you for letting us know about your recent experience with your order. I’m really sorry and I completely understand how confusing and frustrating that must have felt.
Unfortunately, I couldn’t locate your account details based on the information provided here. For privacy reasons, we can’t resolve individual cases on Trustpilot, but if you could reach out to our customer care team via https://www.bitiba.co.uk/contact_form/, or follow up on any existing communication, and reference your review, we’d be happy to look into this further and assist you. Alternatively, you can share your customer/order ID here, as that is a safe thing to do.
Thank you again for your feedback – it’s really important to us, and I’m sorry for the inconvenience this situation has caused you and your dog.
Team bitiba
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.