blue self storage Reviews 1,426

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting exceptional customer service. People appreciate the efficiency and ease of the service, noting that queries are handled promptly and effectively. The facilities are frequently described as excellent, with many reviewers mentioning the high level of security, cleanliness, and convenient access. Reviewers also found the user experience to be smooth and straightforward, from initial inquiries to accessing their storage units or pitches.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting its professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Consumers find the user experience to be positive, highlighting its straightforwardness and ease of use. Many... See more

Facilities

Reviewers highlight positive aspects of facilities. Customers consistently praise the cleanliness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. We used their storage container at Treforest while we were moving, and found them to be reliable, friendly, and professional throughout. We have also had our ca... See more

Company replied

Rated 5 out of 5 stars

Cardiff Blue storage is an excellent facility. We feel very reassured that our caravan is safe there with the CCTV and controlled entry/exit with on site security staff. The office staff are very ple... See more

Company replied

Rated 5 out of 5 stars

Ideal place to store our caravan over the last 4 years. The site is very very secure, regular feedback on FB. Easy to use the cleaning station, free air and water and waste water disposal. Ov... See more

Company replied

Rated 5 out of 5 stars

I phoned up to check if you had a 6 kg gas bottle to replace the one I just run out off and was happy to find out that you did so I picked up the old bottle and replaced it. The staff always ha... See more


Company details

  1. #1 of 29 best companies in Self storage facility
  2. #1 of 4 best companies in Vehicle Storage Facility
  3. #1 of 1 best companies in Caravan Storage Facility
  4. #2 of 54 best companies in Storage facility

Written by the company

Formerly Cardiff Self Storage, we have been operating from our flagship Wentloog site since 1988. We offer smart and affordable storage. Our site offers 24/7 365 security controlled access including patrol dogs and hi-tech CCTV. Great value storage units, caravan & motorhome storage, car storage (both domestic and fleet), HGV storage, compound space, whatever your storage requirements we can help. We hold the UK Container Operator site of the year award 2023 and are proud to be the first site in Wales to achieve a Platinum award, the highest possible accreditation from CaSSOA.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

We were told about this place by our…

We were told about this place by our neighbours who own a motorhome and store it there. So we went ahead and bought ourselves a motorhome got in touch with Blue Storage went and had a look and cannot fault it. There is everything you need there waste facilities for used water,washing facilities to keep the van clean and 24/7 security a special mention for Alex Diviani who dealt with all the paperwork for us and very kindly showed us around.

24 September 2025
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Reply from blue self storage

Thankyu so much for the 5* review. Don't forget we are a platinum CaSSOA site so you will get a great discountoff your insurance!! Alex is Amazing. Regards, Sharon

Rated 5 out of 5 stars

Brilliant

Brilliant , helpful and very professional. 👍👍

30 September 2025
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Reply from blue self storage

Thank you for your kind words. We’re so pleased to hear you found our team brilliant, helpful and professional – that’s exactly the service we strive to provide.

Rated 5 out of 5 stars
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Reply from blue self storage

Thank you for your feedback.We're glad to hear you found our guidance helpful and informative – it’s always our aim to make things clear and easy for our customers.

Rated 5 out of 5 stars

Outstanding customer service from…

Outstanding customer service from initiating the contract with Emma, speaking with Bernie to confirm the rental, to the unfortunately having to close to rental off due to unforeseen circumstance via Alex and Sharon.
Full refund including deposit, complete understanding and empathy from all.

I’ll be in touch shortly to use the facility when next able to no doubt.

Fantastic and refreshing approach to dealing with people.

25 September 2025
Unprompted review
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Reply from blue self storage

Thank you so much for the 5* review. Looking forward to you rebooking soon!! Regards, Sharon

Rated 5 out of 5 stars

Easy online booking

Easy online booking. Phone help when needed.
East to use directions, clean container, smooth roads and enough room to get around everywhere.

21 September 2025
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Reply from blue self storage

Thank you for your lovely feedback Maria. We're so pleased you found the booking process easy, the site clean and accessible, and our team helpful when needed. It’s great to know everything worked smoothly for you.

Rated 5 out of 5 stars

Probably the best company I’ve dealt…

Probably the best company I’ve dealt with in a long time. Straight forward and excellent staff.

29 September 2025
Unprompted review
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Reply from blue self storage

Thank you so much for the 5* review. We try to make things as simple a possible!! Regards, Sharon

Rated 5 out of 5 stars

Easy access

Easy access, good support

19 September 2025
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Reply from blue self storage

Thank you so much for the 5* review. Happy to help!! Regards, Sharon

Rated 5 out of 5 stars

Excellent service from Blue Self…

Excellent service from Blue Self Storage as always. Just switch our caravan over and the transition was seamless.

Big shout out to Bernie and her amasing customer service skills and arranging exactly what I needed for storing the new motorhome.

26 September 2025
Unprompted review
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Reply from blue self storage

Thank you so much for the 5* review. Bernie is amazing!! Regards, Sharon

Rated 5 out of 5 stars

Very straightforward process

Very straightforward process! Spoke with Sharon who was very helpful. Would definitely recommend

23 September 2025
Unprompted review
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Reply from blue self storage

Thank you so much for the 5* review. Always happy to help!! Regards, Sharon

Rated 5 out of 5 stars

Outstanding customer service.

I have been with Blue self storage for many years, they have always giving me outstanding customer service.

I would like to say thank you for sort closing one of the containers for me Sharon and Michael really appreciated.
All the team are always happy to help and nothing is a problem for them.
Always polite, respectful and happy.

The site is always clean and tidy with customer toilet on site.

All the security team have been very friendly, polite and I couldnt say anything negative about anyone
Keep up the good work and I will see you around the site soon.

22 September 2025
Unprompted review
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Reply from blue self storage

Thank you so much for the wonderful review. We are always happy to help!! Kind regards, Sharon

Rated 5 out of 5 stars

Easy to organise

Easy to organise, and I have confidence our belongings will stay safe. Really helpful customer service too. Thank you!!

15 September 2025
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Reply from blue self storage

Thank you so much for the 5* review.

Rated 5 out of 5 stars

Fantastic

Berni and all the staff are amazing and extremely helpful

23 September 2025
Unprompted review
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Reply from blue self storage

Thank you for the review. We really do have a wonderful team!! Regards, Sharon

Rated 5 out of 5 stars

We needed a new site to store our…

We needed a new site to store our trailer tent quickly. The team couldn't have been more helpful in getting us registered and on site.

18 September 2025
Unprompted review
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Reply from blue self storage

Thank you Richard, so pleased we were able to get everything sorted for storing with us. If you need anything please don't hesitate to ask.

Rated 5 out of 5 stars

Top class service👍

Excellent customer service in Treforest depo.
Sharon went over and above to help me.

10 September 2025
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Reply from blue self storage

Thank you for your lovely feedback. We’re so pleased to hear you had such a positive experience at our Treforest depot. Sharon will be delighted to know she was able to help and went above and beyond for you.

Rated 5 out of 5 stars

Great facilities and always feel our…

Great facilities and always feel our motorhome is safe. Staff are friendly and helpful and I have total trust in the security provided.

16 September 2025
Unprompted review
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Reply from blue self storage

We are a platinum CaSSOA awarded site! Your motorhome is safe with us!! Regards, Sharon

Rated 5 out of 5 stars

Highly recommend

Highly recommend

16 September 2025
Unprompted review
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Reply from blue self storage

Thank you Adam, we appreciate the 5* review.

Rated 5 out of 5 stars

Blue self storage was absolutely perfect for my needs!!!!

Blue self storage was absolutely perfect for my needs. Sharon and Bernadette were so helpful and I managed to get my storage solution sorted all within minutes. Excellent customer service and so quick and efficient

27 August 2025
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Reply from blue self storage

Thank you so much for the 5* review. We try to make things as simple as possible for you!! Regards, Sharon

Rated 5 out of 5 stars

Easy to sort and lots of availability

Easy to sort and lots of availability!

Phone and ask for Bernie - she’s a star!!

11 September 2025
Unprompted review
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Reply from blue self storage

Thank you for the 5* review! We agree she is amazing! Regards, Sharon

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