Did not have a bad experience, as I got exactly what I ordered. The problem came with ending the subscription. That part they don’t make as easy as the buying part. Overall, you get the items they des... See more
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Review summary
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I have been a member of the Bradford Exchange for gosh well over 20yrs. Everything I have ever purchased/received has been of the utmost quality and in mint condition. I love the unique jewelry and so... See more
I'm disappointed, as my Cardinal ring with inscription 'Until we meet again' looks like it got water in it & the Cardinal has discoloration! My husband received it back at end of March (2 days bef... See more
Company replied
Good products and if not satisfied returns are easy . I am a repeat customer and very satisfied with what I have received so far. There is always something for everyone a wide variety of collectibles.... See more
Company details
Information provided by various external sources
Find Canadian collectibles, jewelry and home decor, including NHL collectibles, collector plates, figurines and music boxes from the Bradford Exchange Canada.
Contact info
United States
- bradfordexchange.ca
4.0
Great
9K reviews
Asks customers to review
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Bogus cancellation
Order was cancelled even know i already paid, was told didn’t receive payment and yet i was reimbursed of the payment I already made back today 🤔 something not making sense
17 May 2026
Unprompted review
Reply from Bradfordexchange
Hello, I am very sorry to learn of your experience! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
I ordered 2 personalized items on…
I ordered 2 personalized items on September 7, 2025. One item was received in December but the other was never delivered. Another item ordered on December 7, 2025 was delivered on May 12, 2026. A third item ordered on March 2, 2026 was received on May 16, 2026. No tracking information was ever provided. The items themselves were well made, as advertised.
2 March 2026
Reply from Bradfordexchange
Hello, I am sorry to hear that you have not received your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
Two months to supply product.
Two months to supply product.
Charged twice for 1 order.
Constant emails re other products.
29 March 2026
Reply from Bradfordexchange
Hello, I am sorry for your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
Customer representative was good in my…
Customer representative was good in my payment process. Knew how to process it.
14 May 2026
Slow Service!
I can't understand why delivery would take almost one and a half months. Also can't check the status of my order, which is also unacceptable.
7 May 2026
Reply from Bradfordexchange
I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Hi my name is Kenneth Rutherford and I…
Hi my name is Kenneth Rutherford and I am trying to get this item about montreal
13 May 2026
Good products and if not satisfied…
Good products and if not satisfied returns are easy . I am a repeat customer and very satisfied with what I have received so far. There is always something for everyone a wide variety of collectibles. Shipping is reasonable and products meet my expectations . If not satisfied returns. Only complaint I have had is with subscriptions and not being notified if cancelled and no longer being fulfilled.
12 May 2026
Was able to easily navigate site to…
Was able to easily navigate site to find and then order and pay for the item we wanted.
Larry
9 May 2026
I have only ordered from here once so…
I have only ordered from here once so far. It was great. And am using them again and probably will more in future. Notifications were consistent and delivery was good.
The products are great for individual gift giving.
Thank you 😊
12 May 2026
Reply from Bradfordexchange
I am sorry you want to cancel! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Person on the phone was helpful and…
Person on the phone was helpful and quickly fixed my issue
11 May 2026
Highly recommend their products
The orders come in fast. I've ordered two bracelets that are beautiful, and they are lovely. I just ordered a chain for my husband's birthday and am looking forward to giving it to him. Highly recommend the products.
11 May 2026
Wonder is eye-catching
The Bradford Exchange has always had excellent merchandise. Even though avtaf expensive they do have satisfaction in what they offer.
9 May 2026
Where's the item?
I don't know if the product has been shipped, I haven't been told when to expect it. Item is advertised as a mother's Day gift but will likely not arrive in time for mother's Day. I am looking forward to the item coming in, I think my wife will love it. But there has been zero communication about it, but I have received 9 advertisements for other items, just nothing on what I ordered
2 May 2026
Reply from Bradfordexchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Sadie
Reply from Bradfordexchange
We're so pleased to hear you had an easy ordering experience! -Sadie
First time shopper at Bradfordexchange…
First time shopper at Bradfordexchange and although I saw a lot of nice items, I will NOT be back!
12 April 2026
Reply from Bradfordexchange
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Layne
Very quick and easy now to see how long…
Very quick and easy now to see how long the shipment will take.
5 May 2026
Reply from Bradfordexchange
Hello, Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. – Chelsea
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