The Brew Company Reviews 723

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the coffee, highlighting its rich flavors and thoughtful curation. Many people appreciate the prompt and efficient delivery service, noting that orders arrive quickly and with good tracking updates. The ordering process is frequently described as simple and easy to navigate, contributing to a positive overall user experience. However, some customers experienced issues with delivery, specifically concerning parcels being sent to incorrect addresses or collection points, leading to inconvenience and delays. A few individuals also expressed concerns about the environmental impact of the packaging, finding it excessive and not easily reusable.

What people talk about most

Product

Customers consistently note positive experiences with product, especially praising the high quality and taste... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speedy and efficient... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of the... See more

Order

People report positive experiences with order. Customers found the ordering process easy and straightforward,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers are impressed with the ease of use, from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online ordering was simple and easy to navigate. My order was shipped promptly even with Black Friday ordering. I could track my package to see how far away it was and picking up at UPS helped with... See more

Rated 5 out of 5 stars

I recently ordered 3 bags of Brazil coffee beans. I received a 10% discount on the coffee beans, and also 3 free Coffeebrewers! The shipment was delivered very promptly, and I was kept aware of the... See more

Rated 5 out of 5 stars

My brother loves the whole bean advent calendar. He can get up to six cups out of each bag, and I enjoy supporting a small business. He also has the tea calendar one year, which he enjoyed, but he lov... See more

Rated 5 out of 5 stars

I’ve bought The Brew Company’s Advent Calendar for the past three years, and it has become a holiday tradition I truly look forward to. The quality is consistently excellent, with a great variety of... See more


Company details

  1. Coffee Roasters
  2. Beverage Distributor
  3. Organic Food Shop
  4. Tea Manufacturer

Information provided by various external sources

Vi tror på, at en overdådig og velsmagende kop kaffe, te eller lækker cocktail tilbyder en vigtig mulighed for et afslappende ‘zen-moment’ i en ellers travl hverdag. Med andre ord, skal en travl og krævende hverdag ikke være grunden til, at man ser sig nødsaget til at anvende instant kaffe, teposer og forblandet cocktails. Kerneessensen af vores innovative portfolio er, at kombinere den absolut bedste kvalitet med anvendelighed. Vores verdensomspændende patentbeskyttet ”Brew-In-The-Bag” koncept tillader DIG at brygge og nyde en velsmagende kop kaffe eller te – hvor som helst, når som helst.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

723 reviews

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1-star

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Bought as a present for my brother who…

Bought as a present for my brother who loves camping and proper coffee. He took a bag on a kayak trip and loved it saying the coffee was delicious. He's now trying to work out how to refill them. Very successful present!

6 September 2021
Rated 5 out of 5 stars

Amazing selection of coffees

Amazing selection of coffees , something for everyone. Great idea with the reusable bag, have taken out when hiking and camping and found them so much handier , fresh amazing coffee on top of mountain !! Perfect. So easy to use

9 August 2021
Rated 4 out of 5 stars

Product great

Product great, my brother was really pleased with the camping coffee set. Took a while to arrive but I guess that was due to border issues coming from EU to UK rather than the company side of things.

6 August 2021
Rated 5 out of 5 stars

Super service

Super service, quick delivery direct from Denmark. The coffee is delicious and it’s a perfect present for the designer in my life!

2 August 2021
Rated 5 out of 5 stars

Great customer service

Great customer service , had an order issue , emailed me straight back and all was corrected .
Trying the coffee on a camping trip that starts this week so looking forward to that

12 July 2021
Rated 1 out of 5 stars

I have still not received my purchase

I have still not received my purchase - nearly 3 weeks after ordering it!

9 July 2021
The Brew Company logo

Reply from The Brew Company

Kate, apologies for the inconvenience.

I have sent you a direct e-mail with a few questions. Let's solve this situation ASAP.

Best Regards,
Andrus

Rated 5 out of 5 stars

Great product

Great product - given as a gift and well received. Excellent communication and delivery updates. Arrived promptly and well packaged.

7 July 2021

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