C-Date Reviews 1,377

TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were let down by their experience overall. Many customers found the pricing misleading, with initial offers tripling or quadrupling in value, and unexpected charges appearing after signing up for what they believed was a trial or a lower monthly fee. Reviewers frequently reported difficulty in canceling subscriptions, often finding the process unclear or non-functional on the website, leading to continued payments and debt collection attempts even after cancellation. The website itself was often described as difficult to use, with many users feeling that the service was not worth the effort and led to recurring payments. Conversely, a small portion of people felt that the site basically works just fine and had no trouble canceling their subscriptions.

What people talk about most

Subscription

Reviewers express significant dissatisfaction with the subscription model, frequently citing automatic... See more

Payment

People report negative experiences with payment, citing issues such as unauthorized deductions after... See more

Website

Clients share negative opinions on the website, primarily due to an obstructive and difficult cancellation... See more

Cancellation

Consumers find cancellation to be a frustrating and difficult process, with many reporting an "impossible"... See more

Price

Customers consistently note negative experiences with price, often feeling that they are being overcharged or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Profiles fake or do not exist although women can message free they never reply Daily 14 women online ages between 50 and 70 most horrible looking New young women appear and vanish instantly as... See more

Company replied

Rated 1 out of 5 stars

Update: Even after a confirmed cancellation, this company bypassed my PayPal four months later to start deducting £12.70 directly from my bank account. If bypassing authorized payment methods to take... See more

Company replied

Rated 1 out of 5 stars

I thought I was signing up for £9.90 a month,but then got charged £39.90 by direct debit. I cancelled my direct debit then received threating Emails stating I had to pay nearly £50 or they would... See more

Company replied

Rated 1 out of 5 stars

Took out a one month trial. Site is full of bots and fake accounts. Tried to cancel subscription and delete account in app, app made it impossible to do so. Emailed company to request cancellation... See more

Company replied


Company details

  1. Dating service
  2. Adult entertainment store
  3. Media company

Information provided by various external sources

Meet exciting people. Have fun on your date! Find what you are looking for on C-Date. Test it and see where it takes you. C-date - Everything is possible.


Contact info

1.1

Bad

TrustScore 1 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

I've tried to cancel my profile and…

I've tried to cancel my profile and requested a refund. But when I enter my details on their site and press send email it doesn't allow me to send. This is a scam company. Avoid at all costs

5 October 2024
Unprompted review
C-Date logo

Reply from C-Date

Thanks for giving me more information. I can confirm that your cancellation and refund have already been processed. Best, Noel.

Hi Stephen. It sounds like there may be a technical issue, and I'd like to investigate it. Please reach out to me directly at cdate-trustpilot@c-date.com, so I can assist you and resolve the issue as quickly as possible. Thanks, Noel.

Rated 1 out of 5 stars

Fake fraud

Fake . Useless . Expensive .
Be careful they took 6 month of premium subscription with no chance or refound.
The search method force you to chose between post codes of one city instead of the simple city name . If you do this they still send you contact from random cities. Matching system useless . Do not buy it do not subscribe

30 September 2024
Unprompted review
C-Date logo

Reply from C-Date

Hi, if you want a refund you need to contact customer service, we can't do anything from this platform. The search is by radius, most customers for example want to meet someone within a certain distance which can cover several towns or more than one city. Searching within one city and not beyond that boundary is very restrictive. Best, Emma.

Rated 1 out of 5 stars

Utter scam

Utter scam. They do not let you cancel and then charge you repeatedly. There was no way to cancel through their website so I stopped the payments through my bank. I was then threatened legal action which they then did to force me to pay an extortionate amount of money. Do not sign up to this site!!!! These people who run this site are cowards and the lowest of the scum!

Update- C Date refuse to admit they are a scam even though they are! All you have to do is just read other reviews! Stay well clear!

28 September 2024
Unprompted review
C-Date logo

Reply from C-Date

Hi Carl, I’ve tried to locate your account, but I'm unable to find a user profile based only on this review. The cancellation form is available on our homepage in the footer, so it’s easy to find. Could you contact me directly at cdate-trustpilot@c-date.com and I'll check your account. Thanks, Noel.

Rated 1 out of 5 stars

Awful website

One of the worst scamming dating sites that I’ve come across. AVOID!
People who create and run these sites should be arrested and jailed immediately.

14 August 2024
Unprompted review
C-Date logo

Reply from C-Date

Hi! Thanks for your feedback. I’m sorry to hear, if you had a bad experience. We take comments like yours seriously and are always looking to improve. If you have any specific concerns, feel free to reach out. Thanks, Noel.

Rated 1 out of 5 stars

Terrible site

Terrible site. Women don’t need to put photos up. Seems many are fake. Site provides matches. No banter & hardly a response. Tinder 100x better

26 September 2024
Unprompted review
C-Date logo

Reply from C-Date

Hi Mark. I'm sorry to hear that your experience on our site didn’t meet your expectations. While we encourage all users to upload a profile photo, it's ultimately their personal choice. If you come across any suspicious profiles, please report them directly from the user's profile so we can take appropriate action to ensure the site remains safe for everyone. Best, Noel.

Rated 1 out of 5 stars

Terrible

After realising that this site was poor, I decided to cancel my subscription, forgot and was charged the recurring monthly fee, fair enough, my fault. Having been directed to email the customer services department stating my wish to unsubscribe, I did. Hearing nothing in return I tried again, with no response. I cancelled the recurring payment and have now received a threat of legal action to recover a £50 debt. Stay well clear of this site!

24 September 2024
Unprompted review
C-Date logo

Reply from C-Date

I haven’t heard back from you yet, but I’d like to help if you still need assistance. Noel.

Hi! Sorry to hear about your experience, unfortunately I can't find your profile based on this review alone, could you contact me directly from your registered email address, so I can have a better look at your case? You can reach me at cdate-trustpilot@c-date.com. Thanks, Noel.

Rated 1 out of 5 stars

SCAM

scam scam scam. They make it impossible to cancel & don’t respond to emails.

23 September 2024
Unprompted review
C-Date logo

Reply from C-Date

Hi! I’ve reached out for more details to assist you but haven’t heard back yet. Please let me know if you still need help. Noel.

Hi Frazer. Our customer service typically replies within 2-3 days. If you haven't received a proper response yet from our CS, please contact me at cdate-trustpilot@c-date.com, and I'll cancel your subscription. Best, Noel.

Rated 1 out of 5 stars

0 stars isn't an option

0 stars isn't an option, I wish it was.

Like others here, this website is a complete scam. I wish I'd come here first before signing up. It offers almost zero matches, no one replies to the messages you send and it's almost impossible to cancel your payments, delete your profile or membership.

I signed up for a month and have been ghosted ever since. It's obvious the replies are generated by AI or someone sitting by a swimming pool in the sun sending generic responses.

I signed up with PayPal and went there to cancel any future payments.

Internet theft of the highest order.

The internet is the perfect breeding ground for scam operations like C-Date.

I'm confident that the name C-Date was the joke name they came up with when they set up this site of deceit. It stands for Con-Date.

Having now read through other reviews here on Trustpilot, ignore all the rubbish you will receive from ecollect, or some firm of German lawyers or the customer 'care' team (lol). It only matters when a British court of law makes an appointment to attend for you.

23 September 2024
Unprompted review
C-Date logo

Reply from C-Date

Hi! Just checking in as I haven't received a response from you. If you still need any assistance, you can contact me at the email address below. Noel.

Hi John, I’m sorry to hear about your experience and appreciate your feedback. There can be different reasons why you haven’t received responses—some users may not check their profiles that often, or they may simply not be interested. If you’re having trouble canceling your subscription, I’d be happy to help. Please feel free to reach out to me directly at cdate-trustpilot@c-date.com. Thanks, Noel.

Rated 1 out of 5 stars

SCAM

SCAM, SCAM, SCAM!

This company is nothing but a scam, designed to rob you blind. They will continuously charge your account, and no matter what you do, they won’t stop. I strongly advise you to freeze your card information immediately and contact your bank to block further charges, as they will NOT cancel your membership willingly.
There is no cancellation form on their website, despite their constant claims. Instead, they play a ridiculous game, repeatedly asking you to fill out a form that simply doesn’t exist. Save yourself the trouble and stay far away from this site!

18 September 2024
Unprompted review
C-Date logo

Reply from C-Date

Hi! I’m still waiting for your response so I can look into this further—happy to assist once I hear from you! Noel.

Hi Martin, I'm sorry to hear if you had troubles cancelling your subscription. Link to our cancellation form is at the bottom of our homepage. You can also contact me at cdate-trustpilot@c-date.com from your registered email address, and I'll make sure your subscription gets cancelled. Thanks, Noel.

Rated 1 out of 5 stars

It's just totally rubbish

It's just totally rubbish, what more can I say. It's not worth the 1 star. Its a take your money for nothing business. Total scammers

21 September 2024
Unprompted review
C-Date logo

Reply from C-Date

Hi Dale, I'm sorry to hear you feel this way. Please reach out to our support team so we can address any issues you’ve encountered. Thanks, Noel.

Rated 1 out of 5 stars

Wish I could give it -1 star

Wish I could give it -1 star , signed up on 16th September 2024 then thought I would try the 3 months for £9.99 and was charged £119.98 , even though there was only £10 in my PayPal it deducted it straight from my bank account overdrawing me , I have tried since to get a refund and no once have I been answered by customer support, this is a complete scam , I have screen shots of all the payment plans what you sign up for and it is very misleading it says £9.99 for 3 month but what it dosent tell you is that’s a weekly price that is taken in full , they say it’s there in black and white but I have discovered the price I hidden in plain sight in the small print so this is how they get away with the misleading information and are able to scam so many people out of money also the sight if full of fake profiles , do not use its a complete waste of time .

16 September 2024
Unprompted review
C-Date logo

Reply from C-Date

Thanks for getting back to me, Martin! I can see that our customer service has already been in contact with you about your case. Your refund will be processed soon. Best, Noel.

Hi Martin, I'm sorry for the confusion. Before any payment, the full price is displayed, sorry if you missed the information. Our customer support usually responds within 2-3 days of your original request. If you haven't received a reply yet, feel free to reach out to me directly at cdate-trustpilot@c-date.com, and I'll look into the matter. Thank you, Noel.

Rated 1 out of 5 stars

Total scam. Avoid it

Criminals behind this app. Avoid at all cost

18 September 2024
Unprompted review
C-Date logo

Reply from C-Date

if there's something we can help with , please contact the customer service team. Emma

Rated 1 out of 5 stars

Scam and Fruad

Scam and Fruad!
The government must regulate these types of websites who play on the emotions of people who spend their hard earned money on Subscriptions!
These websites are designed to steal money like a common thief!

1 August 2024
Unprompted review
C-Date logo

Reply from C-Date

Sorry to read this Mark. Customers can subscribe if they choose and the team are available to help with any questions. If there's something specific you want to discuss please feel free to email me at cdate-trustpilot@c-date.com, Emma.

Rated 1 out of 5 stars

SCAM?

We know nothing about this dating site and haven’t signed up to it but are receiving debt collection letters from a solicitor in Frankfurt. Only our surname appears and half of our correct address. I can only presume it is a scam so please be aware.

16 September 2024
Unprompted review
C-Date logo

Reply from C-Date

best you contact the solicitor who wrote to you, if your details were used without your consent you might be better off reporting it them. Without any information from you, I can't check anything, sorry, Emma

Rated 1 out of 5 stars

GB-2024-05-23-257495761-CDATE

GB-2024-05-23-257495761-CDATE - DN

I have received a letter saying I own money and i am happy to pay outstanding bill but want to insurance my subscription is cancelled .

Update 17th sept
I can confirm I made the full payment to cms on 14th Sept.

13 September 2024
Unprompted review
C-Date logo

Reply from C-Date

Hi Phil, thanks for confirming the payment is made.

Hi Phil, yes I can confirm the subscription for GB-2024-05-23-257495761-CDATE - DN is cancelled, there will be no further renewal payments. The debt is still outstanding. Best, Emma.

Rated 1 out of 5 stars

I signed up for this website

I signed up for this website, intention was to try for 1 month, nothing is there, all fake photos and accounts, cancelled my subscription, they tried to steal 40 pounds from my credit card and extend my membership for another month, the bank detected there robbery and my credit card was suspended. Now they’re eamiling me everyday to give them the 40 pounds they failed to steal, they said accounts can only be cancelled by Fax!!
Anyway, just be careful, they are obvious thieves

11 September 2024
Unprompted review
C-Date logo

Reply from C-Date

Hi, if you send me proof of your subscription, I'll sort out this error for you. Thanks Emma - please send it for my attention at cdate-trustpilot@c-date.com

Rated 1 out of 5 stars

App doesn't make it clear about…

App doesn't make it clear about cancelling premium memberships and how to do it.

I have cancelled and I am unsure if its even been cancelled after realising this is a scam website and reading the reviews on here.

I have contacted bank also on this.

DO NOT TRUST THIS SITE!!

I did not pay through mobile store.

I have sent a cancellation request via the site and haven’t heard back. If you can’t find my profile contact ID is 5476e369-8544-4b73-ab79-282f8c806b72

Please can you get back to me on the status of my cancellation and take me off any debt collection lists?

12 September 2024
Unprompted review
C-Date logo

Reply from C-Date

Hi Macca! I'm sorry to hear you've had some difficulties with the cancellations. If you've bought your subscription via the mobile store, you need to cancel it the same way, from the mobile store settings. Unfortunately, I couldn't find your profile with the info from this review and check your account details. Please contact me at cdate-trustpilot@c-date.com, and I'll have look at your account. Thanks, Noel.

Rated 1 out of 5 stars

Complete scam

Complete scam, fake profiles, and automated responses. Heres the BIG clue, how many of the participants here are male? I have written a cease and desist letter and now still get physical mail from another collection agency demanding I pay nearly €600. I have contacted and tried to cancel my account numerous times before my details were passed on. It is quite clear that c-date need to act. You clearly see from everyone making the same complaint that the c-date need to be properly investigated.

7 September 2024
Unprompted review
C-Date logo

Reply from C-Date

Hi, the safety team work hard to fight any fake profiles and scammers, they really appreciate members reporting any dubious accounts so it's a shame to read your comments. Sounds like you've been contacted by a debt collection agency for an outstanding debt - you're better off contacting them about it. Best, Emma.

Rated 1 out of 5 stars

Total scam

Total scam. They automatically sign you up to a subscription and then take money from your account. When you try to cancel they make it impossible. Then they claim that you have not cancelled and continue to attempt to take money. I cancelled my card that was used and they are sending threatening emails claiming I owe even more. I stated in my response that I had attempted to cancel and they still won’t acknowledge the account is cancelled. Frauds!!!! Please Avoid!!!!

EDIT:
Cancellation link is only available when you are logged OFF. Most browsers automatically log you on so the link is not available. I assume this is by design so that this corrupt company can try to keep adding extra monthly charges.
No credit agreement is signed and by UK law this means cancelling payment should count as cancellation. C-date ignores this and starts debt recovery.
The automatic renewal is in small print and apparently by signing up you are agreeing to a subscription.

3 July 2024
Unprompted review
C-Date logo

Reply from C-Date

Hi, yes the cancellation link is available to all, no need to login. It's to enable everybody the cancellation no matter the status of their membership or profile.
As a consumer, you can ask your card issuer to stop payments but you are still required to make the payment for the services unless you have cancelled according to the terms set by the service provider.
A credit agreement does not need to be signed for online subscriptions. At the time of registration you agreed to the terms as it's part of the registration process and a box had to be manually ticked. Furthermore at the time of subscribing, by clicking on the checkout button you agreed again to the terms and on that payment page, before you paid, you were informed about the renewal and cancellation. C-date send payment reminders when a payment is missed to allow customers the opportunity to pay, as we understand financial difficulties arise and sometimes payments are missed through no fault of the customer.
As I said, to discuss your specific case further please email me directly, for your own data protection I am unable to share details of your personal debt on this forum. Thank you for your understanding. Emma.

Hi, the cancellation form is at the bottom of the home page, it's available for all, no need to login. If you want to discuss your account or would like me to look into anything please email me, Emma at cdate-trustpilot@c-date.com. Please note however, that stopping a payment via your bank or card holder is not a cancellation and any missed payments as a result will likely trigger the debt recovery process.

Rated 1 out of 5 stars

I'm in agreement with everyone else

I'm in agreement with everyone else. This site borders on being a scam. Their different subscription options are confusingly described and priced so that you'll likely get hit with an up-front fee for a much larger amount than you were led to believe. I complained to their management about that and asked for an adjustment, to no avail. It turns out that, if you use the site even for one minute after signing up (thereby discovering how lame it is) the full up-front fee becomes non-refundable.

There is so little going on there that the site administrators have to generate their own fake traffic.
I actually had my account used by somebody (or some robot that the site runs) to contact another member to make it seem as if I had reached out to them. When I explained to that other member what was going on, she did respond, sort of, but it didn't generate the sort of "Are you kidding me? That's crazy, LOL!" response I would expect if that were a real member. So, at this point it wouldn't surprise me if I were actually just talking to a c-date employee or even just a bot giving me a minimal response.

This was my first dip of the toe into the waters of online dating, so I didn't know what to expect. Then, I went over to another dating site that was better rated, and within a few hours I had chatted some really cool people, and even went out in person with one within about a week.

So, c-date...you got me, this time. Enjoy your up-front lump sum. It's the last money you're getting from me.

23 August 2024
Unprompted review
C-Date logo

Reply from C-Date

Hi Erik
sorry to hear about the price confusion. Regarding the communication with the customer service team, I'd appreciate your email address so that I can check it out and ensure our terms and conditions were followed by the agent.
Regarding the messages you mention: these are messages sent on behalf of our members, which is a service you can opt in or out of when you register. This is probably why your matches were not so shocked as they may well have known what they were. They are not free text messages sent on behalf, they are simply little updates when you've added a new photo for example.
I wish you well on your dating journey, and as I say if you provide your email address I'll look into your account. Best, Emma.

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