Cab My Ride Reviews 131

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Overall the experience was good. Laurian our driver called just prior to arrival at cruise port, which was helpful - about 10mins after booked time, which wasn't a problem. He checked exact post... See more

Rated 5 out of 5 stars

Coming from Wales always use this company when staying in Southampton for our cruises extremly reliable and friendly look forward to using you again in August 6 cruises and numerous trips into the ce... See more

Rated 5 out of 5 stars

We always use Cab My Ride for local and long journeys. No trip is ever too big or small and we always have a first class experience. Whenever we have faced small issues, their customer service has be... See more

Rated 5 out of 5 stars

The company rang me 15 minutes before my taxi was due to say it was going to be 5 - 10 minutes late. I booked my taxi half hour earlier than needed because I like to plan well. Apply this strategy and... See more

Company details

  1. Taxi service

Written by the company

Cab My Ride is a leading taxi and transfer service, Specializing in providing 5-star service and a reliable 24/7 operation. Looking for an airport, cruise or door to door transfer Cab My Ride's on-demand service will get you there. Cab My Ride is is one of the highest rated services in the South-Coast with extremely high standards and offer our customers a first call experience. Business accounts are available with 30 day credit facility


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

131 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My driver was great.

My driver was great,we had a good conversation and his driving was smooth and relaxing, he also turn up early which was good for me give that my flight got in an hour earlier than scheduled,he also provided me with information about close by stores that I need which was a huge help to me. Thank you Carl jamieson.

22 September 2023
Unprompted review
Rated 5 out of 5 stars

Faultless service

Driver was punctual, efficient and courteous. Great communication and lovely clean car. Will definitely use again.

23 September 2023
Unprompted review
Rated 1 out of 5 stars

Aryvo/Cab My Ride. Unreliable and Disorganised Company

We found this to be a very unreliable company. We booked well in advance and contacted them 2 days before to remind them. Taxi didn't turn up! App is appalling and doesn't work so you can't check where the Taxi is. Rang company - they had clearly forgotten us. Then said taxi had broken down. 40 minutes later (after I had checked with them every 10 mins) a Taxi arrived. Kalvinder, the driver, was excellent and had raced to pick us up. However, during our journey the company were continually ringing him to pick someone up - which he couldn't do as he had us in the car! This is a very unorganised company and we would not recommend using them.

25 August 2023
Unprompted review
Rated 1 out of 5 stars

Only left 1star as can’t leave no stars…

Only left 1star as can’t leave no stars booked taxi for 5 o’clock was told ten mins, 30mins later no taxi gave them a call to be told traffic very busy and car has now broken down. New taxi on route 20 mins away yet another late taxi arrived at 6:10 could have walked to my destination had to cancel meal that was booked for 5:30pm. Portsmouth area try Aqua Cabs firstly on time and half the price £10 for a 5min journey and Aqua cabs was £5:30 (this was booked via a hotel phone at reception

29 August 2023
Unprompted review
Rated 1 out of 5 stars

Completely unreliable

Completely unreliable. I booked a cab for a specific time days in advance and they never bothered to show up! Joke of a service. Apartently they were 5mins away for the entire hour I waited for them. AVOID!

15 July 2023
Unprompted review
Rated 5 out of 5 stars

Great cab service

Haven't used a taxi in years so nervous to book one online. But this company were great. The website was easy to use. They confirmy booking by email and text I got a text reminder 39 minutes before cabs were due, both cabs turned up on time and charged me exactly as quoted.
Cannot fault this company and their excellent service.
My drivers were Kevin and Jennifer

1 July 2023
Unprompted review
Rated 1 out of 5 stars

Pre-booked an airport transfer well in…

Pre-booked an airport transfer well in advance for 6:45am. Received a call at 22:30 the evening before telling me they couldn’t do it. Leaving me desperately trying to find an alternative at extremely short notice. Thankfully Radio Taxis came to the rescue.

13 May 2023
Unprompted review
Rated 1 out of 5 stars

double charge with no interested in a refund

So, first time i used the company last night and they charged me twice for the same journey. I have contacted them to say there are two charges on my credit card and they have just said as far as they are concern there isn't, even though i have sent them a screen shot of the charges! They finished with i need to contact my bank as the is no more they can do. Brilliant. DON@T USE THEM. OK lets see what Tuesday brings but i was still charged twice for one journey and they are asking for me to contact my bank because they did so. Anyway lets see

18 May 2023
Unprompted review
Cab My Ride logo

Reply from Cab My Ride

Hi Garry,

This is a false comment. You have been sent numerous emails about the refunded charge for a journey you took.

As stated it is to your banks discretion on when they return the funds back to your account, this is typically 1 - 3 business days. Considering your trip was taken on the 18th May (yesterday) as any refund to process banks will be in control of this.

I would appreciate if you could reach out to us on Tuesday once the bank has refunded the funds.

Rated 5 out of 5 stars

Great experience and quick to resolve issues

We always use Cab My Ride for local and long journeys. No trip is ever too big or small and we always have a first class experience. Whenever we have faced small issues, their customer service has been second to none and we have had matters resolved swiftly without any hassle.

13 February 2023
Unprompted review

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