Cadogan Clinic Reviews 1,613

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and attentiveness, making every interaction pleasant and reassuring. The service is frequently highlighted as excellent, with many people appreciating the smooth and efficient processes, from initial consultations to aftercare. Reviewers are particularly impressed with the quality of the treatments and the positive results achieved. However, some customers also noted issues with communication regarding medical advice and a lack of accountability when problems arose, specifically mentioning instances where customers experienced issues during procedures and felt that their concerns were not adequately addressed.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff. Reviewers consistently praised the kindness,... See more

Service

People report positive experiences with service. Many customers praise the professionalism, expertise, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the staff... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report an impressive, easy,... See more

Quality

Clients share positive opinions on quality. Many reviewers are delighted with the treatment and results,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spent some time checking via the internet as to the best surgeon for this treatment in the UK and Miss Hawkes name came up frequently.Very personable,professional and experienced- she does 6-7 of t... See more

Company replied

Rated 5 out of 5 stars

5* so far from me :) Everything has been easy and smooth sailing! They’ve been amazing at communication, spot on with helping answering all my questions. They back to you very quick and ar... See more

Company replied

Rated 5 out of 5 stars

My nurse Vicki was fabulous; on time and just lovely. I have been impressed with the experience beginning to end . My surgeon Will Sarakbi , the whole team were brilliant. The result better than ever... See more

Company replied

Rated 5 out of 5 stars

The reception staff were helpful, kind and friendly. Dr Eleni Anthony who attended to me was very professional. She allowed me to explain my situation with patience, no interruptions and show... See more

Company replied


Company details

  1. Plastic surgery clinic
  2. Cosmetics Industry
  3. Dermatologist
  4. Private hospital
  5. Skin care clinic
  6. Surgical Clinic

Written by the company

The Cadogan Clinic is an award winning private, CQC-regulated cosmetic surgery and dermatology hospital located in Chelsea, London. Founded in 2004 by Mr. Bryan Mayou, the consultant plastic surgeon who pioneered liposuction in the UK, the Clinic serves over 30,000 patients annually as a multidisciplinary centre of excellence for plastic surgery, aesthetic medicine, and skin cancer treatment. Operating from its flagship facility at Sloane Street, the clinic is recognised for its faculty of over 100 GMC-registered consultants and its pioneering role in day-case surgical safety and innovation. The Cadogan Clinic’s leadership is rated ‘Outstanding’ by the CQC, and 100% of our surgical patients would recommend Cadogan Clinic to their family and friends.

Written by the company

Patient First
- Above all else, we put the patient first. - Our staff are passionate about providing world-class patient care. - Our communication is approachable, impartial and honest, so that our patients are informed and reassured. - We only offer day surgery, reducing the impact on our patients’ lives. - Medically, we are able to answer patients needs in a variety of different ways, surgical and non-surgical, according to patient preference and best practice. - Our patients are given options. They have choice.
Pioneering practice
- We practice at the vanguard of clinical medicine. - Our consultants are meticulous about technical approach and methodology. We’re dedicated to and focused on what we do. Ours is a centre for serious medicine. - We constantly challenge the status quo. We’re thought leaders within our industry, releasing regular papers on the refinement and advancement of techniques and treatments. - We foster a collegiate atmosphere at the clinic, supporting an environment of knowledge sharing and collaboration between our consultants.
Exceptional Professionals
- Our clinic is only as strong as the people who work in it. - From our experienced nursing and management team to the very best surgeons, our people are the embodiment of our outstanding reputation. - Our specialists are recognised and respected within the industry as leading experts across a broad range of medical fields and disciplines. - We’re rigorous with screening and staff selection. We only invite proven, talented consultants to practice at our clinic. - We celebrate enquiring minds and educated hands.
Always independent
- Ours is an independently owned and run clinic, built from the ground up on the guiding principles and passion of our founders. - We believe that private practice delivers the highest quality procedures, and a better patient experience. - With greater control and autonomy, we are able to operate with more safeguards, state-of-the-art facilities and higher expectations than the public sector. - Our size and set-up allow us to be nimble and responsive.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Mr William Van Niekerk is excellent

Mr William Van Niekerk is an excellent consultant, he's very kind, meticulous , honest and realistic. He's obviously not after money making, but after patient's best first.
Gave me ample time for examination/assessment, and questions on all aspects. Unlike other consultants who spent few
minutes, he took his time to assess
Then gave me my options. Would
highly recommend. Thanks.

31 July 2025
Unprompted review
Cadogan Clinic logo

Reply from Cadogan Clinic

Thank you so much for your kind and considered feedback. We’re delighted to hear that your experience with Mr. Van Niekerk was such a positive one. His honest, patient-first approach and thorough care are qualities we deeply value, and we’re so pleased he was able to provide the time, clarity, and reassurance you needed.

Thank you again for your recommendation — it means a great deal.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Miss Hawkes is very kind and caring

Miss Hawkes is very kind and caring. A total professional who always does great work.

31 July 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind words, Barbara. We're so pleased to hear that you’ve had such a positive experience with Miss Hawkes. Her caring approach and professionalism are greatly valued by both patients and the team, and we’ll be sure to pass along your lovely feedback.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Potential 2nd surgery appointment

I came to Clinic for a follow up appointment, prior to potential 2nd surgery, with Mr William Van Niekerk. It is always a pleasure speaking with William; I learn so much every time and any nerves or worries I have are always addressed and this appointment was no exception.

30 July 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your lovely review, Jacqueline. We're so pleased to hear that your follow-up appointment with Mr. Van Niekerk was a positive and reassuring experience. It's wonderful to know he was able to address any concerns and provide clarity, as always. We'll be sure to pass along your kind words to him.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Thank you to all at the Cadogan Clinic

Thank you to all at the Cadogan Clinic, and especially to my surgeon Will Sarakbi! From my first consultation to my final post operative appointment, I received the best quality care and support. The lovely nurses were always available for questions, and my surgery has given me a new confidence with the most wonderful results.

1 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind words and thoughtful review, Nadia. We're delighted to hear that you felt fully supported and cared for throughout your entire journey with us — from your first consultation to your final post-operative appointment.

It's wonderful to know that Mr. Sarakbi and our nursing team helped make your experience so positive, and we're thrilled that you're enjoying such fantastic results and a renewed sense of confidence.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

I met with Dr Paolino consultant…

I met with Dr Paolino consultant dermatologist at the Cadogan clinic , I found her input extremely helpful .
I would recommend Dr Paolino to everyone.

28 July 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for taking the time to share your experience. We're so pleased to hear that you found your consultation with Dr. Paolino helpful — she is highly regarded for her expertise and attentive care. Your recommendation means a great deal, and we’ll be sure to pass on your kind words to her.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Great experience

Despite being a little bit nervous before the minor procedure performed by the wonderful William Van Niekerk I had a wonderful experience at the Clinic , Everybody has been extremely welcoming

28 July 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your lovely review, Christophe. We're so pleased to hear that, despite some initial nerves, you had a positive experience at the Clinic. It’s great to know that Mr. Van Niekerk and the team helped you feel comfortable and well cared for throughout. We’ll be sure to pass on your kind words.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

10/10 Would recommend

Very bright, enthusiastic and welcoming staff - I have felt supported at every stage of the process : )

28 July 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind feedback, Ash. We’re delighted to hear that you felt supported throughout your journey and that our team made you feel welcomed and at ease. Your comments mean a great deal to us.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Comfort, Clarity and Expert care

Review from Mr Tyma:

On Saturday, my wife noticed what appeared to be a suspicious brown mole on the sole of my right foot. Understandably alarmed, we visited a private GP who referred me urgently via the NHS 2WW (two-week wait) pathway. A specialist also took photographs and sent them to a Consultant Dermatologist, who advised that the lesion looked suspicious and required urgent assessment. Concerned about potential delays and the distress this was causing me and my family, I began researching private options and came across the Cadogan Clinic on Sunday evening. I contacted them first thing Monday morning at 8am, explaining the urgency of the situation and requesting an immediate excision of the lesion. From that moment onward, the Cadogan Clinic’s service was nothing short of outstanding. The administrative team were incredible—professional, efficient, and genuinely caring. They swiftly arranged for the images to be reviewed by one of their dermatologists and, to my great relief, called back shortly afterwards to confirm they could excise the lesion that very same day at 3pm. After a four-hour journey to London, I arrived at the clinic and was immediately struck by the beautiful, modern decor and, more importantly, the impeccable cleanliness of the entire facility. The reception staff were warm, helpful, and reassuring, which really helped to put me at ease. The dermatologist (Dr Alexandra Paolino) who treated me was truly exceptional—compassionate, thorough, and extremely professional. Thankfully, the lesion turned out to be a blood blister rather than a mole, but the peace of mind and the speed with which everything was handled was invaluable. This experience, from start to finish, was nothing short of fantastic. The level of care, attention, and responsiveness provided by the Cadogan Clinic is something I will always be grateful for. In a moment of genuine worry and fear, they delivered comfort, clarity, and expert care. I cannot thank the entire team enough, and I would recommend the Cadogan Clinic without hesitation to anyone seeking outstanding dermatological care.

28 July 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you, Mr. Tyma, for taking the time to share your experience in such thoughtful detail. We are truly grateful for your kind words and so pleased that we were able to provide the care and reassurance you needed during what must have been a very worrying time for you and your family.

It’s wonderful to hear that our administrative team, reception staff, and Dr. Paolino were able to make you feel supported, safe, and well looked after from the moment you got in touch. We’re especially glad we could arrange a same-day appointment to bring you peace of mind so quickly — and relieved that the lesion was found to be harmless.

Thank you again for your generous recommendation. We wish you and your family all the very best.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

I have used Cadogan Clinic on two…

I have used Cadogan Clinic on two occasions and found them helpful from reception onwards.
They have gone out of their way in making appointments and follow up procedure.
Dr Kristina Semkova explained the procedure fully and was very reassuring in her advice.
All in all a pleasant experiace with perfect end result.

25 July 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind review and for choosing the Cadogan Clinic on more than one occasion, Alan. We're so pleased to hear that you found our team helpful and accommodating throughout your visits. It's especially lovely to hear that Dr. Semkova provided clear, reassuring guidance and that you’re happy with the outcome of your treatment.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

I am forever grateful to the Cadogan…

I am forever grateful to the Cadogan clinic. I am a 22 year old female, whose biggest insecurity has always been my nose. Ever since I was 13 years old and puberty changed my nose, by growing a bump on the bridge, I have been determined to someday be able to get a nose surgery. It has always been my biggest dream: now being 22 and working I have been able to go ahead with my dream. Dr Anil Joshi, my surgeon has been so supportive and helpful from the first moment I met him. He was very realistic with what he could achieve and made me feel confident I was in the right hands the whole time. Now being 5 weeks post op, I can guarantee to everyone reading this considering a rhinoplasty I have felt no pain whatsoever during or after the surgery. It’s almost unbelievable how much professionalism there is everywhere in the Cadogan clinic, from the receptionists all the way to the operating team. And the financing company they work with, the Crysalis finance team, made everything so much easier for me. The best decision anyone wanting a surgery could make, is going to the Cadogan clinic. I will forever be grateful to the whole team that assisted me. Thank you so much for everything, you have literally changed my life.

14 June 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing your journey with us, Sofia. We’re truly honoured to have been part of such a meaningful and transformative experience for you. It’s incredibly rewarding to hear how supported and confident you felt throughout the process — from your first consultation with Mr. Joshi to your recovery — and we’re thrilled that you're so happy with the results.

Your kind words about our team, both clinical and administrative, mean a great deal, and we’ll be sure to share your feedback with everyone involved, including our partners at Chrysalis.

We’re so pleased that your dream became a reality and that you now feel more confident and comfortable in yourself. Thank you again for your trust — we wish you all the very best for the future.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Meena Arunachalam without a doubt is…

Dr Meena Arunachalam without a doubt is the nicest, most caring, friendly, professional doctor I have ever met in a medical capacity. I do suffer from white coat syndrome and as such find any appointments regarding health a very anxious inducing event. I was made to feel calm under quite worrying circumstances and the emergency procedure I had not only went very well, but I experienced no pain whatsoever and it was done so quickly I couldn't believe it. The healing process has been perfect too. Her assistant Zoe was also excellent and it was something bizarrely I actually enjoyed! I found the practice to be a very calm, nice smelling environment and the reception staff were helpful, smily and very professional. Definitely the best experience I have had anywhere. Keep up the great work guys!

22 July 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your incredibly kind and detailed feedback. We’re so pleased to hear that your experience with Dr. Arunachalam — and the entire team — helped ease your anxiety and made you feel calm and cared for throughout. It means a great deal to us that you felt so supported, especially in a situation that might otherwise have been quite stressful.

We’re delighted to hear everything went smoothly, from the procedure itself to your recovery, and we’ll be sure to pass on your kind words to Dr. Arunachalam, Zoe, and the reception team.

Thank you again for sharing your experience — it truly means the world to us.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Expert care and outstanding results

I couldn't be happier with my experience at the Cadogan Clinic. Booking my appointment was quick and easy, and the reception team responded promptly, making scheduling a breeze. The entire team from my initial consultation to my post-op appointment, was welcoming, professional and truly caring.
My surgeon, Mr Atherton was exceptional: highly skilled ,attentive and knowledgeable, taking the time to explain every detail of the procedure so I knew what to expect and felt completely confident in his care.
The results of my rhinoplasty exceeded my expectations, and I would highly recommend anyone considering rhinoplasty or any cosmetic procedure to choose the Cadogan Clinic for expert care and outstanding results.

18 July 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind and thoughtful feedback, Jack. We’re absolutely delighted to hear that your experience with us — from booking your appointment through to your post-operative care — was smooth, supportive, and positive.

It’s wonderful to know that Mr. Atherton and the wider team helped you feel informed and confident every step of the way. We're thrilled that you're so pleased with your results, and truly appreciate your recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Great explanation and experience

Great explanation and experience, very clear helpful advice.

I feel confident to go ahead with planned procedure.
Thank you

21 July 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your kind feedback. We're delighted to hear that you had a positive experience and felt supported with clear, helpful advice throughout your consultation. It’s wonderful to know you’re feeling confident moving forward — we’ll be with you every step of the way.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

every one that works there is so kind…

every one that works there is so kind and extremely professional. its spotless clean.
I have seen 3 doctors there so far, and everyone is so professional, extremely nice, and very helpful.

I am very fond of Mr Tiryaki who is a leader at his profession.

22 July 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind and thoughtful review, Huda. We're delighted to hear that you've had consistently positive experiences with our team and facilities. It's wonderful to know that you found our staff kind, professional, and helpful, and that the clinic’s cleanliness met your expectations.

We're especially pleased to hear your kind words about Mr. Tiryaki—he is indeed a highly respected leader in his field, and we’re proud to have him as part of our team.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Very helpful consultation

Very helpful consultation

19 July 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your feedback, Dave. We're glad to hear you found your consultation helpful, and we appreciate you taking the time to share your experience.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

I had a great experience at the cadogan…

I had a great experience at the cadogan clinic. The facility is great. The nurses were super friendly and caring. Mr Tiryaki is outstanding, he takes his time to explain , he is soft and caring, trustworthy and his experience is felt instantly. I would highly recommend him as this is my second procedure with him. Definitely The best in the field.

14 July 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your wonderful feedback, Ghalia. We're so pleased to hear that you had a great experience at the Cadogan Clinic and that you felt well cared for by our nursing team.

It's fantastic to know that Mr. Tiryaki’s expertise, thoughtful approach, and care stood out once again. We're honoured by your trust and recommendation, especially as a returning patient.

We truly appreciate your kind words.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Susan Mayou is brilliant

Dr Susan Mayou is brilliant: approachable, incredibly knowledgeable and skilled, explains the pros & cons of each treatment clearly and is open to discussion and follow-up.
I have been in her hands for many years and have always received the best advice and care. I would recommend her to anyone who wants to put their trust in the best professional.

10 July 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind and thoughtful words about Dr. Susan Mayou. We're delighted to hear how much you value her expertise, clear communication, and long-standing care.

It means a great deal to know you've placed your trust in her over the years and continue to feel supported and well-advised.

Your recommendation is truly appreciated.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Cadogan Clinic, Sloane Sq, Consultation

This is a review for the Cadogan clinic No.120 Sloane Square , London, SW1X 9BW, England UK. I have searched high and low for a clinic that offers a service nothing less than impeccable I can say with confidence that this is THE CLINIC. The service provided is priceless.

Initially I was very nervous about this consultation for breast augmentation but as soon as I arrived the interior was very welcoming. The receptionist Mia welcomed me with a lovely smile and put me at ease.

The surgeon Mr. Will Sarakbi, I can say with complete confidence will give me the best possible results I can imagine.

This surgeon is exceptionally brilliant at what he does, this was clearly evident in the images of his work. Thank you for giving me such a lovely consultation you rid me of my anxieties about my breasts with your entire approach.

Isabelle, the Administrator for this clinic was succinct with the fundamentals (surgery calendar & finances), which I favour. Thank you Isabelle.

Special thank you to Gabby the nurse who took my height, weight etc you were an absolute star for tolerating my babbling. Gabby is very caring.

Above all I enjoyed the entire consultation process and all those involved to complete it with a special appreciation for the surgeon Mr. Will Sarakbi. I can’t thank you enough for gaining my trust and I am positive that I will return for years to come. This clinic is worth every penny. HIGHLY RECOMMENDED.

8 July 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for such a thoughtful review, Satti. We're thrilled to hear that your experience at the Cadogan Clinic—from the warm welcome by Mia to the professionalism of Mr. Will Sarakbi and the support from Isabelle and Gabby—left you feeling reassured and confident.

It's our goal to provide care that is not only expert but also personal, and we're so pleased you felt that throughout your visit. Your trust means everything to us, and we truly look forward to welcoming you back in the future.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Everyone was friendly

Everyone was friendly, efficient, professional and caring. One to one attention.

10 July 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind words, Karen. We're so pleased to hear that you felt well cared for and experienced the friendly, professional, and attentive service we aim to provide every patient.

Your feedback means a great deal to us, and we're here for you whenever you need.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Highly recommend Dr Sheth

Highly recommend Dr Sheth. He is very thorough, efficient and professional.

11 July 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for your wonderful recommendation. We’re delighted to hear that you found Dr Sheth thorough, efficient, and professional. Your feedback is greatly appreciated, and we’ll be sure to share your kind words with him.

Best wishes,
The Cadogan Clinic Team

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