Cadogan Clinic Reviews 1,613

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and attentiveness, making every interaction pleasant and reassuring. The service is frequently highlighted as excellent, with many people appreciating the smooth and efficient processes, from initial consultations to aftercare. Reviewers are particularly impressed with the quality of the treatments and the positive results achieved. However, some customers also noted issues with communication regarding medical advice and a lack of accountability when problems arose, specifically mentioning instances where customers experienced issues during procedures and felt that their concerns were not adequately addressed.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff. Reviewers consistently praised the kindness,... See more

Service

People report positive experiences with service. Many customers praise the professionalism, expertise, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the staff... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report an impressive, easy,... See more

Quality

Clients share positive opinions on quality. Many reviewers are delighted with the treatment and results,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spent some time checking via the internet as to the best surgeon for this treatment in the UK and Miss Hawkes name came up frequently.Very personable,professional and experienced- she does 6-7 of t... See more

Company replied

Rated 5 out of 5 stars

5* so far from me :) Everything has been easy and smooth sailing! They’ve been amazing at communication, spot on with helping answering all my questions. They back to you very quick and ar... See more

Company replied

Rated 5 out of 5 stars

My nurse Vicki was fabulous; on time and just lovely. I have been impressed with the experience beginning to end . My surgeon Will Sarakbi , the whole team were brilliant. The result better than ever... See more

Company replied

Rated 5 out of 5 stars

The reception staff were helpful, kind and friendly. Dr Eleni Anthony who attended to me was very professional. She allowed me to explain my situation with patience, no interruptions and show... See more

Company replied


Company details

  1. Plastic surgery clinic
  2. Cosmetics Industry
  3. Dermatologist
  4. Private hospital
  5. Skin care clinic
  6. Surgical Clinic

Written by the company

The Cadogan Clinic is an award winning private, CQC-regulated cosmetic surgery and dermatology hospital located in Chelsea, London. Founded in 2004 by Mr. Bryan Mayou, the consultant plastic surgeon who pioneered liposuction in the UK, the Clinic serves over 30,000 patients annually as a multidisciplinary centre of excellence for plastic surgery, aesthetic medicine, and skin cancer treatment. Operating from its flagship facility at Sloane Street, the clinic is recognised for its faculty of over 100 GMC-registered consultants and its pioneering role in day-case surgical safety and innovation. The Cadogan Clinic’s leadership is rated ‘Outstanding’ by the CQC, and 100% of our surgical patients would recommend Cadogan Clinic to their family and friends.

Written by the company

Patient First
- Above all else, we put the patient first. - Our staff are passionate about providing world-class patient care. - Our communication is approachable, impartial and honest, so that our patients are informed and reassured. - We only offer day surgery, reducing the impact on our patients’ lives. - Medically, we are able to answer patients needs in a variety of different ways, surgical and non-surgical, according to patient preference and best practice. - Our patients are given options. They have choice.
Pioneering practice
- We practice at the vanguard of clinical medicine. - Our consultants are meticulous about technical approach and methodology. We’re dedicated to and focused on what we do. Ours is a centre for serious medicine. - We constantly challenge the status quo. We’re thought leaders within our industry, releasing regular papers on the refinement and advancement of techniques and treatments. - We foster a collegiate atmosphere at the clinic, supporting an environment of knowledge sharing and collaboration between our consultants.
Exceptional Professionals
- Our clinic is only as strong as the people who work in it. - From our experienced nursing and management team to the very best surgeons, our people are the embodiment of our outstanding reputation. - Our specialists are recognised and respected within the industry as leading experts across a broad range of medical fields and disciplines. - We’re rigorous with screening and staff selection. We only invite proven, talented consultants to practice at our clinic. - We celebrate enquiring minds and educated hands.
Always independent
- Ours is an independently owned and run clinic, built from the ground up on the guiding principles and passion of our founders. - We believe that private practice delivers the highest quality procedures, and a better patient experience. - With greater control and autonomy, we are able to operate with more safeguards, state-of-the-art facilities and higher expectations than the public sector. - Our size and set-up allow us to be nimble and responsive.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

The exceptional care I received at the Cadogan clinic

The exceptional care I received at the Cadogan Clinic was outstanding. Two weeks ago, I underwent a mummy makeover procedure with Mr. Garrick Georgeu. From the very beginning, Garrick truly understood what I was looking for. He took the time to listen carefully to my concerns and reassured me every step of the way.

On the day of surgery, I was understandably nervous, but after just five minutes with the incredible consultant anaesthetist, Dr. Hish Said, my nerves were completely settled. His reassuring manner and professional confidence instantly put me at ease. He explained everything so clearly and treated me with such kindness that I knew I was in the very best hands.

Now, only two weeks post-op, the results have already exceeded my expectations. While I still have some swelling that will take a few more weeks to fully settle, I can already see the incredible transformation. My breasts are lifted with a beautifully natural shape, and my tummy looks amazing—flat, smooth, and without the excess skin or overhang I once had. Even my belly button looks natural, which was something I was worried about. Garrick is truly a magician.

Although I’m still on the road to full recovery, I’ve been surprised at how quickly the healing process has gone so far. For anyone considering this procedure, my advice is simple! Don’t hesitate, it’s one of the best decisions I’ve ever made.

A special thank you to Michelle Davis, who held my hand and was my emotional rock as I went to sleep before surgery; to Monika, the wonderful ambulatory nurse who cared for me as I woke up and to Rachel, my wound care nurse, who was so thorough and kind with my aftercare and post-op instructions.

I couldn’t be happier with my decision—I feel incredible and so grateful to the entire team

18 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you so much for sharing your experience in such detail, Lucy. We are delighted to hear how well cared for you felt throughout your journey, from your first consultations with Mr Georgeu to the support you received from Dr Said, Michelle, Monika, and Rachel. It’s wonderful to know that their kindness, professionalism, and reassurance made such a difference to your experience.

We’re thrilled that you are already so pleased with your results and feeling confident in your recovery. Your kind words mean a great deal to our whole team, and we are truly grateful for your recommendation.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Ongoing review - more to follow.

I had my second consultation with Mr Yapa and I came away with all of my questions answered and reassurance that he is available whenever I need him (which I definitely will!), I'm feeling confident about my decision and excited to see the outcome.

27 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your review, Leia. We’re delighted to hear that your second consultation with Mr Yapa left you feeling reassured and confident. It’s wonderful to know that he was able to answer all of your questions and provide the support you need as you move forward. We look forward to continuing to support you on your journey and can’t wait for you to see your results.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Consultation with Mr Yapa

I had a consultation with Mr Yapa. I found him kind and caring. He listened closely to my desired outcome and explained the procedure in detail. I was happy with the consultation and found it useful.

27 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for sharing your feedback, Shajane. We’re so pleased to hear that you had a positive consultation with Mr Yapa and that you found his approach kind, caring, and informative. It’s wonderful to know he took the time to listen to your goals and explain everything clearly.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Nurse Iva

Iva, your care was truly exceptional.
I had my surgery today with Dr. Mitsakos, who was absolutely brilliant. But it was Iva who made the experience unforgettable. From the moment I came out of surgery, she was by my side—attentive, compassionate, and incredibly professional. Her care was second to none.

She helped me every time I needed assistance, whether it was going to the bathroom or changing my padding, and she did it all with such kindness and dignity. I’ve been to private clinics before, but Iva stands out as a true asset to the Cadogan Clinic. She deserves to be recognised for the outstanding service she provides.

Thank you so much, Iva. I’ll be back next week for my follow-up, and I’ll be bringing something small to show my appreciation. You made a difficult day so much easier, and I’m genuinely grateful.

Lots of love from Safina Hussain

28 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you, Safina, for sharing such a heartfelt review. We’re delighted to hear that your experience with Dr. Mitsakos was so positive, and it’s truly wonderful to know how much Iva’s care and support meant to you throughout your recovery. Your kind words about her compassion, professionalism, and attentiveness mean a great deal, and we’ll be sure to share them with her and the whole team.

We’re so pleased we could help make your surgical journey a little easier, and we look forward to welcoming you back for your follow-up.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Exceptionally helpful and friendly

Dr Paun was fantastic but truly all the staff were amazing. They treat you with great respect and care.
Dr Paun's consultation with myself was detailed and thorough and his experience in his field really shows.

21 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback, Kayle. We’re so pleased to hear that your experience with Mr. Paun was so positive, and that his detailed and thorough approach gave you confidence in his expertise. It’s also wonderful to know that the wider team helped make you feel respected and well cared for throughout your visit.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Very positive experience

Very positive experience, staff friendly and efficient. Dr Sheth was prompt and dealt with my concerns in a very professional manner and explained all options that I might want to consider. Have since booked a small procedure to be carried out by him.

8 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback, Adele. We’re delighted to hear that you had such a positive experience with our friendly and efficient team, and that Dr. Sheth was able to address your concerns with professionalism and clear advice. It’s great to know you felt well informed about your options, and we look forward to welcoming you back for your upcoming procedure.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

So relaxed and professional in their…

So relaxed and professional in their approach. Put me at ease and the whole process was simple. I had a breast reduction- went in at 7am, op started at 8am, was eating by 11am and home at 13:30. No complications, clear care guidelines and so supported by the team

19 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for sharing your experience, Nikki. We’re so pleased to hear that you felt relaxed, well supported, and at ease throughout your journey with us. It’s wonderful to know that everything went smoothly with your breast reduction surgery and that our team’s care and guidance helped make the process clear and straightforward.

We truly appreciate your kind feedback and are delighted you had such a positive experience.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Mr. William Van Niekerk - Very Experienced and doesn’t rush consultations

I would like to share my positive experience following my recent consultation at the Cadogan Clinic. Mr. William Van Niekerk is incredible! He was absolutely brilliant and provided thorough information about the procedure. He patiently addressed all my questions, which made me feel comfortable and confident in his expertise. He was very detailed and I really appreciated the time he spent. I would say he is one of the finest consultants I have ever encountered who actually spends time in assessing you. The staff were incredibly helpful and welcoming, further enhancing my overall experience. I appreciate the level of care and professionalism I received and would highly recommend your clinic to others seeking consultations for procedures.

20 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for taking the time to share such kind and detailed feedback. We’re delighted to hear that your consultation with Mr. Van Niekerk left you feeling reassured, confident, and fully informed. His thorough and caring approach is something we’re very proud of, and it’s wonderful to know this made such a difference to your experience.

We’re also so pleased that our wider team helped make your visit welcoming and supportive. Your recommendation means a great deal to us, and we’ll be sure to pass on your comments to everyone involved.

Best wishes,
The Cadogan Clinic Team

Rated 1 out of 5 stars

Unprofessional Receptionists

Mole check - the doctor was lovely, but reception frankly unprofessional and couldn’t care less. I waited 40 minutes to get photos done (!). In that the time I went to reception and asked how long it would be and no one even got back to me. Really not what you would expect from a private clinic. Poor experience and would not go back

22 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for sharing your feedback, and we are very sorry to hear about your experience. While we are pleased to know you found the doctor lovely, it is deeply disappointing to learn that the service at reception did not meet the high standards we set for ourselves. Waiting such a long time without communication is unacceptable, and we sincerely apologise for the frustration and inconvenience this caused.

We take your comments seriously and will be addressing this with the team to ensure improvements are made. If you are open to discussing this further, please contact our management team at feedback@cadoganclinic.com
or by calling 020 7901 8500 so that we can look into this properly.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Extremely happy to have chosen The…

Extremely happy to have chosen The Cadogan Clinic and who I consider the best plastic surgeon Mr Christopher Davis for my breast explant.
Service at the clinic was excellent and they went the extra mile plus the job Mr Davis did was a master piece, my breasts look natural and beautiful and definitely what I was looking for. Thank you Cadigan Clinic team and a big thank you to Mr Davis for his incredible work and kindness… Estrellita Neira.

16 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you, Estrellita, for sharing your experience. We’re so pleased to hear how happy you are with your results and that your journey with us was so positive from start to finish. It’s wonderful to know that Mr. Davis’ skill, care, and kindness made such a difference, and that you felt so well supported by the whole team.

We’ll be sure to pass along your kind words, and we truly appreciate your thoughtful feedback.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Friendly and professional staff at all levels

All staff from reception, nurses, and the whole surgical team were friendly and where appropriate, comforting and reassuring. My first follow up appointment was with Rachel - she made me feel very comfortable and reassured about my recovery progress. I would definitely return for additional surgery

11 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind review, Joanne. We’re delighted to hear that you felt so well supported by our team throughout your surgical journey, from reception to the operating theatre. It’s especially lovely to know that Rachel helped you feel comfortable and reassured at your follow-up appointment.

We truly appreciate your trust and look forward to welcoming you back should you choose to return in the future.

Best wishes,
The Cadogan Clinic Team

Rated 2 out of 5 stars

Sadly Mr Gateley isn’t the one

I’m gutted to write this but I feel I’ve had no choice…

I wanted rhinoplasty from the age of 11 after constant bullying at school and being assaulted by other teens growing up. I asked my mum for surgery etc from 11 and she told me wait until 18 and if I’m still upset she will help me.

I had surgery in 2015 to quarterise the inside of my nostrils via private healthcare to stop my excessive nose bleeds which worked well however it left my with a collapsed internal passage, and as someone with chronic sinus / rhinitis issues really impacted my breathing in the winter months. So cosmetic and now medical surgery had to be considered.

I researched surgeons abroad and UK based for over 3 years and had to save half the cost myself before mum would help. After multiple consultations with Dr Gateley / Cadogan clinic I chose him as my surgeon. Sadly looking back I should have seen the signs of danger. At my 2nd consult he forgot my name and asked me to re confirm my preferences. Consult before surgery he marked up the wrong nostril with surgical pen and accidentally made changes to the wrong side of my nose. I was very happy after surgery / stitches out etc (I only had non invasive under the nostril surgery no bone breaks etc). After a year my nose looked the same as before (cosmetically) and I couldn’t breathe. I waited a further year to heal fully and it got even worse, looking as big as before surgery, wrong nostril incision meant I couldn’t breathe still and the scar tissue inside my nose made it even harder to breathe. I asked to come in to discuss revision and was told he would do it for “free” but I needed to pay £2500 for anaesthetic etc when he made errors and photos show no changes whatsoever. Really upset still not resolved 4 years on.

30 December 2024
Unprompted review
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Reply from Cadogan Clinic

Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience. Unfortunately, as your review does not include your full name, we are unable to locate your details in our system to look into this matter further.
We would like to invite you to get in touch with our management team directly so we can better understand your concerns and discuss them with you in detail. Please email feedback@cadoganclinic.com or call us on 020 7901 8500 at your earliest convenience.
Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Post surgical care

As part of post surgical care, I was seen on two occasions by a nurse called Rachel. She was brilliant. It cannot be easy dealing with an anxious patient who has little understanding of their condition and treatment. So she combined relevant information with plenty of reassurance. Very professional. Everything you could wish for in your Nurse - thank you so much.

12 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for sharing your experience, Robin. We’re so pleased to hear how well Rachel looked after you during your post-surgical care. Her professionalism, clear communication, and reassuring approach are exactly what we strive for, and we’ll be sure to share your kind words with her.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

The staff were amazing

The staff were amazing , especially tricia who looked after me pre surgery and Rachel who looked after me at my post op appointment, both nurses were so professional and ultra friendly. My surgeon Mr Mitsakos is absolutely the best his mannerism is second to none and an excellent plastic surgeon. I can highly recommend this clinic. Thank you Cadogan for making my procedure a pleasant experience.

31 July 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind words, Diane. We’re delighted to hear that your experience with us was so positive and that you felt well cared for at every stage. It’s wonderful to know that Tricia and Rachel made such a difference to your journey, and that Mr. Mitsakos’ skill and professionalism left you feeling so confident.

We truly appreciate your recommendation and are so pleased we could make your procedure a pleasant experience.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

I am so happy I chose Mr Jacques as my…

I am so happy I chose Mr Jacques as my Rhinoplasty surgeon. He was very honest with me about what would and wouldn’t suit my face in our consultations. I really appreciated his honest advice and attention to detail. I felt confident going into the surgery that he would achieve a natural result that suited my face.

I am also very grateful to the whole team involved during the surgery and the aftercare that was very comfortable.

Thank you to everyone :)

12 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind and thoughtful feedback. We’re so pleased to hear that Mr. Jacques’ honest advice and attention to detail helped you feel confident going into your surgery, and that you’re happy with the natural result.

It’s wonderful to know that you also felt well cared for by the whole team during your procedure and recovery. We’ll be sure to pass on your thanks to everyone involved.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Very grateful to have found Dr. Haz

Dr. Haz was absolutely amazing! He was super friendly, professional, informative, and was able to diagnose and treat me immediately without pushing for procedures I didn't need. I am beyond grateful and will for sure come back to Dr. Haz for future procedures.

11 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback, Gemma. We’re delighted to hear that your experience with Mr Sadideen was so positive, and that you felt well-informed, comfortable, and never pressured into unnecessary procedures. We’ll be sure to share your lovely comments with him.

We’re grateful for your trust and look forward to welcoming you back in the future.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Mr Duncan Atherton.

Recently had surgery with Mr Duncan Atherton at the Cadogan clinic to improve the appearance of my nose following NHS treatment to remove several basal cell carcinoma's, which left me with one nostril higher than the other.
Using cartilage from my ear and a skin flap ,Mr Atherton has rebuilt my nose and solved the problem, which I have been self conscious for the last few years.
Mr Atherton is very skilled at what he does and a complete gentleman .
I would highly recommend him to anyone considering nasal surgery.

13 June 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for sharing your experience with us, Robert. We’re so pleased to hear that your surgery with Mr. Atherton has made such a positive difference for you, both in appearance and confidence. His skill, care, and professionalism are qualities we deeply value, and we’ll be sure to pass on your kind words to him.

We truly appreciate your recommendation and are delighted that you’re so happy with the outcome.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Anton is great

Dr Anton makes me feel very comfortable. She is very knowledgeable and experienced and I trust her completely.

9 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind words. We’re so pleased to hear that Dr. Anton’s expertise and caring approach have made you feel so comfortable and confident in her care. We’ll be sure to share your lovely feedback with her.

Best wishes,
The Cadogan Clinic Team

Rated 5 out of 5 stars

Dr Sheth is a very good dermatologist

Dr Sheth is a very good dermatologist. Patient and thorough.

6 August 2025
Unprompted review
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Reply from Cadogan Clinic

Thank you for your kind feedback, Warren. We’re so pleased to hear that you had a positive experience with Dr. Sheth, and that you found him patient and thorough in his approach. We’ll be sure to share your comments with him.

Best wishes,
The Cadogan Clinic Team

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