Caple Reviews 

Sadly we had a Caple wine cooler installed as part of a John Lewis of Hungerford bar area. The wine cooler has constantly leaked from the bottom. It was repaired under warranty but it continued to leak past the warranty period end. Despite being the same consistent fault customer services said that we would need to pay as out of warranty. After a hugely painful process they finally agreed to fix it again. It has now started leaking again. Every time we are told it must be our fault by leaving the door open or we need to plump up the door seals which we have done since we bought the thing to no avail. Its obviously defective product but Caple seem incapable of admitting such. Let’s see how they do this time round ….. Groundhog Day!!!

Service with a real person! Who could answer all my questions

Easy to order ,first class communication from Emma and delivered on time .

Tap cartridges were a great kit and were sent speedily. Not five stars as the kit cost £12:99 and postage was £9:99 - very expensive delivery for a small item! Standard postage could or should be reviewed for smaller items perhaps?

Fantastic day at Caple, would recommend booking a visit if you want to learn more about their appliances and have a tasty lunch cooked by the in house chef.

I was very pleasantly surprised by the level of variety in Caple's appliance selection, as well as the specification for their higher-spec appliances. The showroom tour was highly informative, and once it was done I was treated to a delicious three-course meal which I could definitely go for another round of. 10/10 (tempted to drop to 9/10 because I probably won't get to come back!)

Offering a fantastic repair service with 10/10 customer service over email. They offered to repair my tumble drier for a set fee including parts under £250 and had to send out their contractors 3 times, all included in the fee. When they weren't able to fix the fault they offered a full refund of the fee or to use it to pay towards a replacement. I have been very impressed by the customer service, support and advice from the team at caple. In particular Emily Walsh was of great help, although the people in their account department were also very lovely.

The Caple gas hob looks great in our new renovated kitchen and signing up for the free 2yr warranty was an easy straightforward process with Olivia Wright....

Bought a wine cooler at a very good price on their website. Super fast delivery. Great customer service. There was a dent on a replacement handle and they replaced it for free. We had a question on some functionality and they responded very promptly. Phone line answered quickly. Excellent experience, great product, definitely a recommendation.

Fantastic service from Caple, ordered item I needed and it was with me in no time at all, first class service!

I needed to remove the H&C chrome plastic tap inserts to tighten the tap handle screws and in spite of trying to remove them very carefully with tape covered pliers, I damaged them. I emailed the Caple Enquiries team and had a swift friendly reply and they were able to supply the replacement parts I needed. Excellent service.

Most helpfull and an oven that actually works well !!

Excellent customer service from start to finish.

Excellent and quick service

Amazing service as always from Willow and the crew there who once again helped out with stock. Always first class service.

Wrote to them last week to ask about spare parts for our (old) kitchen tap. Received a reply within a couple of hours and a link for the parts I needed. Ordered and shortly after, received a further email saying delivery would be the following day.
Their customer service is excellent and all delivered in a friendly helpful way. A real standout company.

Order placed via website, acknowledged quickly and delivered in 2 days

Our new house came with a wine fridge supplied by Caple. The fridge is great and the service provided by Caple and, in particular, Olivia Wright, was first class.

We had a problem with one of the baskets in our dishwasher. Contacted Caple and received a very prompt reply and satisfactory outcome. Apart from this minor problem the built-in dishwasher (D1632) has performed extremely well and I would highly recommend.
Our enquiry was dealt with efficiently and effectively by Gill.

I had excellent service from Caple this week, as the service team helped me find a replacement fan for my 5 year old wine fridge. A particular thank you to Olivia Wright for her help and persistence in finding the right part (now fitted and working perfectly) - this level of service makes a real difference.