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CarGurus Reviews 

8,677
•
TrustScore 4 out of 5

4.0

Online marketplace
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Review summary

Created with AI, based on recent reviews

Looking at 3,688 reviews, reviewers had a great experience with this company. Customers frequently praise the website for being extremely well laid out, clear, and very simple to navigate when searching for available vehicles. Many consumers also appreciate the vast selection of cars and the valuable pricing information provided during their purchasing journey. However, some reviewers were not happy with inaccurate vehicle listings or unexpected mechanical problems discovered shortly after purchase. A few other people also felt that certain car descriptions and delivery terms did not always match the real situation. Some customers mentioned frustration regarding budget filters or difficulties in filtering specific automatic models.

What people talk about most

Product

Customers consistently note mixed experiences with product quality and listings. While many reviewers praise... See more

Website

Consumers find website to be positive, highlighting that the platform is clear, easy to navigate, and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, noting that searching for the right car is a simple,... See more

Service

Customers had positive experiences with service, frequently highlighting exceptional assistance and a... See more

Price

Users describe ambiguous interactions with price, as many consumers highlight competitive rates, reasonable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

You have shown me some lovely looking cars no doubt the only thing is I want to be shown automatic only nidsan juke or micra .and the othere thing there mostly the south up north all two far away.... See more

Rated 4 out of 5 stars

Most of my experience eiiith CG very good but frustrated that pick car, then fuel , automatic or manual , cost etc. Only to find cars from x then vans ,disiel 🤔 don't get it but for those glitches... See more

Rated 5 out of 5 stars

Excellent service received from start to finish. Was given full details about the vehicle , was provided with a full MOT, and service also 12 months AA membership. Could not fault the service or the v... See more

Rated 5 out of 5 stars

Cars of all prices and condition. Don't like that the WhatsApp and text option doesn't connect you to the seller. However, the information given about the cars, their prices and the sellers allows you... See more

Company details

  1. Online marketplace

Written by the company

At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace. We make it easy to find great deals from top-rated dealers and provide the guidance consumers need to make a more informed purchase. We also help dealers quickly and easily market their vehicles and connect with ready-to-buy shoppers.

Contact info

4.0

Great

TrustScore 4 out of 5

9k reviews

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4.0

All reviews

(8,677)

3,477 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

you have some very nice cars on your adds

you have some very nice cars and at really good prices i have seen cars that i would like to buy but sadly my age is now getting the better of me and it stops me from getting insured but i am still a good driver and really appreciate nice cars that you advertise many thanks CAR GURUS

10 October 2026
Rated 1 out of 5 stars

You ask for an honest review

You ask for an honest review, fine but honesty goes both ways, from an original price of £8.300 quoted to £7.300 reserve then an offer of £5.500
This is not acceptable

18 September 2026

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