Cazoo UK Reviews 48,024

•

4.3

Online marketplace

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 526 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for being easy to use, clear, and informative, making the search for a vehicle straightforward and efficient. Many found the filtering options helpful for narrowing down their choices, and appreciated the detailed information and pictures provided for each car. The overall user experience is frequently described as positive, with people finding the process of searching and viewing cars to be easy and helpful. However, some people were dissatisfied with the product itself, citing issues like cars not including essential tools or spare tires, or having significant mechanical faults shortly after purchase. Some reviewers also experienced poor service from dealerships advertised on the platform, including unresponsiveness, delays in providing documents, or even refusal to address issues.

What people talk about most

Product

Users describe ambiguous interactions with product. While some reviewers found a great selection of vehicles,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the site and... See more

Website

Consumers generally find the website to be positive. Many reviewers praise its ease of use, clear navigation,... See more

Service

Clients share ambiguous opinions on service. Many customers praise the fast, efficient, and professional... See more

Response time

Customers had ambiguous experiences with response times. While some reviewers praised quick responses, easy... See more

Reviews shaping this summary

My colleague recommended me cazoo, Easy to use web site, clear & with full information about each car I reviewed. Easy to contact Andy and has responded very quickly. Andy came with his son to drop... See more

Company replied

Very easy to set up search for a particular area and model, and yo add filters. Notifications when prices drop are easy to use and produce excellent results. Useful message tool to contact dealers.... See more

Company replied

Cazoo app is very good. I am looking for a specific colour Vauxhall Astra / Mokka X Vulcan Grey, electronic parking brake 1.4 up to 80,000 on clock petrol cloth seats as yet I have not found what I'm... See more

Company replied

The car was presented very well and ready to be road tested. No pressure was applied for me to purchase the vehicle. It was just what l was looking for and it performs as well as it looks. I would b... See more

Company replied

Company details

Online marketplace

About Cazoo UK

Written by the company

Welcome to Cazoo, the 'you' experts

At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.

Contact info

4.3

Excellent

48K reviews

5-star

4-star

3-star

2-star

1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

cinch

cinch.co.uk

4.1

(61K)

CarGurus

cargurus.co.uk

(7K)

Carwow UK

carwow.co.uk

4.4

(81K)

Arnold Clark

www.arnoldclark.com

4.7

(188K)

Motors.co.uk

www.motors.co.uk

3.8

(1K)

Big Motoring World

www.bigmotoringworld.co.uk

3.7

(58K)

Motorpoint

motorpoint.co.uk

4.6

(28K)

Motorway

motorway.co.uk

4.4

(104K)

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Apr 4, 2026

We had a great experience from the…

We had a great experience from the dealer in Luton.
He went out of his way to help us.

10 March 2026

Unprompted review

Reply from Cazoo UK

Apr 8, 2026

That’s great to hear! 😊 We’re so glad you had a positive experience with the dealer and that they went the extra mile to help. Thanks for sharing! 🚗🙌

Apr 3, 2026

I purchased a vehicle from Car Galaxy

I purchased a vehicle from Car Galaxy, and at the time of sale, I was provided with a 3-month warranty for peace of mind.

However, within just one month of purchasing the car, the engine developed a serious fault and ultimately failed. Given that the issue occurred well within the warranty period, I contacted the dealership to request repairs or support as per the agreement.

Unfortunately, my experience after reporting the issue was extremely disappointing. The seller refused to take responsibility for the repair despite the valid warranty. Communication quickly broke down, and I was met with rude and unprofessional behaviour. Eventually, my calls were blocked, leaving me completely unable to resolve the issue directly with the business.

This situation has caused significant inconvenience, stress, and unexpected financial burden, as I am now left with a faulty vehicle and no support from the dealer.

Overall, this has been a very negative experience. I would strongly advise others to exercise caution when dealing with this business, particularly regarding warranty promises and after-sales support.

30 March 2026

Unprompted review

Reply from Cazoo UK

Apr 8, 2026

We’re really sorry to hear about your experience – it’s not the standard we aim for. If you can email us at consumer.support@cazoo.co.uk with more details, we’ll investigate and take action to ensure this doesn’t happen again. Thanks for letting us know. 🙏

Apr 3, 2026

the information was helpful.

1 April 2026

Unprompted review

Reply from Cazoo UK

Apr 8, 2026

Great to hear the information was helpful! 😊 We’re all about making things clear and useful, so thanks for letting us know 🚗🙌

Mar 31, 2026

2014 MG3 1.5 Manual

Hi,

Thank you for the opportunity to provide feedback.

I recently used Cazoo to search for a car and ended up purchasing a 2014 MG3 1.5. The overall experience of searching and viewing the car was easy and helpful, and I’m satisfied with the process.

However, I was disappointed to find that the car did not come with a spare tyre or the essential tools, including the jack, which I believe should have been included. This was not made clear at the time of purchase.

Aside from that issue, everything else was good.

Kind regards,

31 March 2026

Unprompted review

Reply from Cazoo UK

Apr 1, 2026

Thank you for taking the time to share your feedback 😊 We’re really glad to hear the search and viewing process was easy and that you had a positive overall experience.

We’re sorry to hear about the issue with the spare tyre and tools not being made clear at the time of purchase 😔

If you’d like to log a complaint or have this looked into further, please feel free to contact us at consumer.support@cazoo.co.uk and we’ll be happy to help.

Thanks again for choosing Cazoo and for sharing your experience 🚗🙌

Mar 31, 2026

tried to ask for details on a car I…

tried to ask for details on a car I wanted to buy got no reply from dealer at all

31 March 2026

Unprompted review

Reply from Cazoo UK

Apr 1, 2026

We’re sorry to hear you’ve had trouble getting a response from the dealer – we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞

We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱

Mar 31, 2026

Excellent response and communication…

Excellent response and communication from Zoe and Caroline, no pushy patter, just dealt with the issue and all went well

31 March 2026

Unprompted review

Reply from Cazoo UK

Apr 1, 2026

Amazing to hear the Dealership provided such excellent communication and support! 😊 We’re all about connecting you with the right people, so it’s great to know everything was handled smoothly. Thanks for sharing! 🚗🙌

Mar 31, 2026

Excellent easy

31 March 2026

Unprompted review

Reply from Cazoo UK

Mar 31, 2026

Love hearing this! 😊 We’re so glad you found it excellent and easy to use – that’s exactly what we aim for. Thanks for sharing! ✨

Mar 31, 2026

The company didn’t have a number to call on. Regarding interest in a car. The Email responses not quick enough

23 February 2026

Unprompted review

Reply from Cazoo UK

Updated Mar 31, 2026

Thanks for sharing your experience! We’re sorry to hear about the difficulty in reaching the company and the slow email responses – we know how important timely communication is. 📧 If you’d like to log a complaint, please reach out to us at consumer.support@cazoo.co.uk, and we’ll be happy to assist further. 👍

Mar 30, 2026

when i search for home delivery it…

when i search for home delivery it does not show up not even on the ads and a lot of the ads dont bother to reply

29 March 2026

Unprompted review

Reply from Cazoo UK

Mar 31, 2026

Thanks for your feedback! 😊 We’re sorry to hear about the trouble finding home delivery options and the lack of responses from some ads – we understand how frustrating that can be. 🚗 We’ll make sure to pass your feedback on to the relevant teams. If you’d like to log a complaint or need further assistance, feel free to reach out to us at consumer.support@cazoo.co.uk. We’re here to help! 👍

Mar 29, 2026

Quick and efficient service from start…

Quick and efficient service from start to finish - completed within the week!

22 March 2026

Unprompted review

Reply from Cazoo UK

Mar 30, 2026

Love hearing this! Great to hear the dealer provided quick and efficient service! 😊 Thanks for sharing your experience.

Mar 29, 2026

Nothing special just a car at right price

28 February 2026

Unprompted review

Reply from Cazoo UK

Mar 30, 2026

We appreciate your feedback! Sometimes it’s just about finding the right car at the right price. 🚗

Mar 28, 2026

No mention as far as I could see that the car was salvaged

The servicer provided by this company was very good, friendly, especially the drivers that delivered the car.
The only complaint that I have got is that as far as I could see there was no mentioned that the car was salvaged. I was not aware of this until the motor certificate arrived.
Also no mention in the add that there was no service history , or documents with the car.

14 March 2026

Unprompted review

Reply from Cazoo UK

Mar 30, 2026

Thank you for your feedback and for highlighting this. 😊 We’re glad to hear the dealer provided good service, especially with the friendly delivery team. 🚗

However, we’re sorry to hear about the lack of transparency regarding the car’s salvage status and missing documents.

If you’d like us to look in to this further, email us at consumer.support@cazoo.co.uk with the dealer’s details, and we’ll investigate. 🙏

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look