Certapet Reviews 1,013

Great place! Took care of everything I needed. Excellent counselors and therapists.

Certa has been nothing but amazing. The team is fast at responding and getting things done for you if your in a hurry and the therapist are amazing as well. They help you with outside resources to get you the help you need. I love Certa and would recommend them to anyone! A great team of people!

This company helped me certify my loving house cat as a emotional support animal so I could successfully register him in my apartment complex saving me time and money!

Such a great experience! Really easy and I love the therapist that was assigned to me. She is super sweet. Would recommend if you’re wanting an ESA letter or something else off of this site.

Everything was quick and easy. However my apartment needs further documentation and Ive tried to contant Certapet multiple times and I recieve no response.

They are the best to work with and very helpful

Easy process. Been using this for the past 2 years and absolutely love it

This is my 3rd time using CertaPet! (ESA letters expire after 1 year). I highly recommend this very professional company. They have you fill out a pretty extensive questionnaire and then assign you a licensed therapist in your state to do a short phone interview with you. My therapist was amazing. If you qualify, you will have your ESA letter right after your phone interview. The entire process took just 2 days. Highly recommend!

Amy my therapist from Certapet is the best one you can have. You can teusy her, she is very listening, nice and helpful. She really helps me to move in NYC with my dog. You can trust Certapet.

I am 68 year old man, and my ESA Karolinka, is very important to me and a big help with travel. I have found Certapet to be very helpful and professional in my dealings with them. I am sorry that the US government has caved and taken away ESA travel privileges. I am very happy with Certapet and would recomend them with out a reservation

Beyond grated I found certapet. The process was smooth and they are thorough when it comes to the assessment which made me feel comfortable.

I was very pleased with the thorough exam I received (i.e., questions asked). The process was made very easy for the patient.

Everything went smoothly. Great experience.

CertaPet is a great company. I have had a great experience with CertaPet. I would recommend them to others for support.

Traci was so nice. I have spoken to her in the past, when I renewed emotional support dog. She offered her assistance, if I needed to talk with someone at a later date. She was great.

11/10 recommend to anyone who, like me or many other cases didn't have health insurance and needed a note. CertaPet is the most legit company I have come across because I have been scammed in the past, so I was super skeptical but once I saw they have a number you can call where REAL people actually answer and assist you. I knew I could trust them. The whole process is super professional and thorough, they really go above and beyond in making sure you have everything you need and know about your service or emotional support animal. Plus, the Psychiatrist I spoke with was so nice and caring. Definitely the best out there for sure.

Absolutely horrified by my experience with Antoinette Montgomery. She called me for a phone consultation for CertaPet and rather than try to help me, she accused the psychologist I have seen for almost 5 years of “illegal and unethical” practices. I asked her what relevance that had to our phone consultation for an ESA and offered to work with a different therapist, but she allowed to interview to proceed. When discussing my support system, she again attempted to intervene in an existing therapeutic relationship when I mentioned my psychiatrist. I then told her that I felt the best course of action would be for me to receive a refund by placing a stop payment on my credit card, to which she replied “I am sensing a lot of hostility from you.” Unbelievably unprofessional clinician.

I first went with another ESA service who took my $159 plus $49 for expedited service, had me answer some questions, and immediately sent me a generic ESA letter on an amateur looking letterhead. When I checked out the therapist who claimed to have a professional relationship as well as personal knowledge of me, I found that her office address was a UPS store. There was no personal contact, just boom....a letter was emailed to me. This was not at all satisfactory to me and I knew the HOA I was presenting it to would clearly see through this. I then turned to CertaPet who was professional from the start. I completed their much more extensive questionnaire and soon I was contacted by a real therapist, with a real practice, to sign a consent form. Once that was completed, the next email was to set up an appointment to speak. The appointment was about 20-30 minutes long, and this wonderful therapist went into great detail about my case. I can honestly say that when we were done, she had the information needed to make her recommendation. CertaPet is a legitimate source with integrity and honesty and I would recommend them to anyone seeking their services.

I love Certapet. They understand my needs. I trust them and am so happy they are here to assist with my emotional support dog. Thank you Certapet and Haley!

Wonderful service, I received everything I came here for! Thank you so much!