Cillouettes Reviews 

4,500
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I purchased the Silk Package (Pillow cover, bonnet & sleeping mask) on Sunday 27 July and already received it on Wednesday 30 July. So speedy! I've used the pillow case and bonnet now for five n... See more

Rated 5 out of 5 stars

I recently switched to silk pillowcases, and I can confidently say I’ll never go back to anything else. These pillowcases are the epitome of luxury. The softness is unparalleled, making every ni... See more

Rated 5 out of 5 stars

Bought mask, bonnet and pillowcase. Everything felt smooth and does actually keep the hair healthy and the pillow cold. The bonnets adjustability with the flat laces is perfect to make it stay unlike... See more

Rated 5 out of 5 stars

Beautiful silk scarf that looks even better in real life than on the website. Delivered in great packaging so it arrived in pristine condition.

Company details

  1. Silk Shop
  2. also in
  3. Bedding Shop
  4. Hair product shop
  5. Health and beauty shop
  6. Linen Shop

Written by the company

Velkommen til Cillouettes - Din Destination for Eksklusivt Silkesengetøj Vi er stolte af at præsentere Cillouettes, din ultimative kilde til luksuriøst silkesengetøj og silkepudebetræk. Du finder vores silke pudebetræk via dette link https://cillouettes.dk/collections/silke-pudebetraek-mulberry Vores passion for komfort og kvalitet har ført os til at skabe en kollektion af sengetøj, der ikke kun omfavner luksus, men også forvandler dine søvnrutiner til en oplevelse af uovertruffen ro og velvære. Hos Cillouettes mener vi, at det er afgørende at omgive dig med det bedste for at opnå en god nats søvn. Derfor har vi dedikeret os til at tilbyde vores kunder silkesengetøj og silkepudebetræk af højeste kvalitet. Silke er kendt for sine utallige fordele, fra dets naturlige temperaturregulerende egenskaber til dets blødhed og allergivenlige egenskaber. Vi tror på, at når du investerer i silkesengetøj fra Cillouettes, investerer du i din egen velvære og komfort. Vores sortiment er omhyggeligt udvalgt for at tilbyde en bred vifte af farver og stilarter, der passer til enhver smag og æstetik. Uanset om du søger en minimalistisk elegance, en farverig udstråling eller noget derimellem, har vi det perfekte silkesengetøj og silkepudebetræk til dig. Men vi er mere end bare silkesengetøj - vi er forpligtet til at levere en enestående købsoplevelse. Vores team hos Cillouettes er engageret i at yde førsteklasses kundeservice og sikre, at du er fuldt ud tilfreds med dit køb. Vi stræber efter at skabe et positivt og personligt forhold til vores kunder, og vi er altid her for at besvare spørgsmål eller give rådgivning. Cillouettes er ikke bare en butik; det er en destination for dem, der værdsætter kvalitet, skønhed og velvære i deres hverdag. Vi er overbeviste om, at vores silkesengetøj og silkepudebetræk vil tage din søvnoplevelse til nye højder. Tak for at vælge Cillouettes som din kilde til luksuriøst silkesengetøj. Vi ser frem til at hjælpe dig med at forvandle dit soveværelse til et sandt oase af komfort og elegance. Opdag vores sortiment på www.cillouettes.dk, og lad silkens magi forvandle dine nætter.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,500)

2,094 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They didn't send the free product for…

They didn't send the free product for the 2nd time.i don't recommend the website and i will never buy from them again.

8 October 2026
Unprompted review
Cillouettes logo

Reply from Cillouettes

Hi,

The free gift is included with purchases over DKK 249. Your purchase was DKK 90, so it did not qualify for the gift, even though you added it to your basket.

This condition is stated in the product name, on the product page, and in your order confirmation.

You’re always welcome to choose a few more items to bring your purchase above DKK 249, and we’ll include the gift free of charge.

Best,
Sarah

Rated 1 out of 5 stars

Return system lacking

Items quality lacking. Sizing not accurate neither items fit as way to big.

Recived items and return them two days later.

That was two weeks ago. I have no heard anything back. I have checked they money has not been returned to my account. Nor have i been contacted in any way.

Their return process is not what i expected from a company with this high a rating. Two weeks should be more than enough time to refund my account.

3 September 2026
Unprompted review
Cillouettes logo

Reply from Cillouettes

Hi,

We’re sorry for the inconvenience.

There was an error in the order number entered with your return, which meant we were unable to match the package to your order.

As soon as you contacted us, we were able to locate your return, and we have now issued the refund immediately.

We apologize for the delay and any inconvenience this may have caused.

Best regards,
Cillouettes

Rated 5 out of 5 stars

Another success

This is the second time I've shopped at Cillouettes, and once again I am delighted with the product. Can't wait to sleep on my new pillow cases. Love the socklets.

12 September 2026
Unprompted review
Rated 3 out of 5 stars

Mixed experiences

Not possible to return items, and no response from Cillouettes on mail or through their contact form.

I have mixed experiences with their products.

Silk scarf is 80x80, not 90x90 as described. The silk is very thin and fragile, but also soft and the print and sewing is better than expected.

The silk bonnet only has silk on the inside, the outside is made from thick polyester fabric and the ribbon is also some kind of polyester.

Silk/wool socks feels and looks like old washed cotton socks with a lot of pilling.

The pure silk socks are very soft and maybe the only product I really like from them.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Sleeping on a cloud

After ordering online, it arrived before I could blink. 5/5 delivery 💫

Quality of products - I feel like sleeping on a cloud and my face wakes up without the usual sleep wrinkles. Quality 5/5

Recommending it? 100%
Will buy again? I already have 2 orders from them and planning the third.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a full sheet set

Ordered a full sheet set. It’s insane, it feels like water, I do t really know how to describe it. Haven’t slept in them yet because I ordered the wrong size and needed to exchange, but from just feeling it, it feels amazing.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Bad sleeping mask, no answer on my email about return

I bought a sleeping mask 3D that was supposed to have room for the eyes and eyelashes to move freely according to the description. When I tried it on it was just like any other mask, pressing against my eyes. What lookes like space for the eyes on the picture is smothed out when wearing it because the silk coushoning around the eyes is very soft and get squeezed down. And where the eyes are there is actually hard bumps coming out against your eyes.

I tried emailing about making a return two times with two weeks apart. The last time two weeks ago. Still have not heard anything from them!

2 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look