Unfortunately, my email address was hacked and the hackers gained control of my ClearScore account. As you can imagine, this was very worrying. I contacted ClearScore and requested to change my ema... See more
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Review summary
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Company details
- Credit bureau
- also in
- Alternative Financial Services
- Car finance and loan company
- Credit reporting agency
- Online marketplace
- Price comparison site
About ClearScore
Written by the company
We want to make the confusing world of finance clearer for everyone, so we’re dedicated to helping you improve your financial wellbeing.
As the UK’s #1 credit score and report app, we want you to be ClearScore sure about your credit choices.* That's why we show you your credit report every week and give you easy-to-action tips to help improve your score.
Your credit score is simple: it’s out of 1000 so it’s easy to remember. And we help you understand exactly what makes it move.
Whether you’re looking for credit card, loan or car finance offers, we want you to be ClearScore sure about your finances. That’s why we show you personalised offers and tell you if you’re pre-approved, so you can apply with confidence. We always rank the offers based on what’s best for you. And our Triple Lock guarantee locks in the interest rates, credit limits and pre-approvals you see on your ‘Offers’ page. So when you apply, you can be certain that what you see is what you’ll get.* That’s as long as your application details match what you told us, and you pass the lender checks.
Join 16 million users worldwide and start taking control of your finances. ClearScore – better than ever and free, forever.*
*ClearScore is a credit broker not a lender
*Pre-approval doesn't always guarantee acceptance
*18+, registration required, T&Cs apply
Contact info
Vox Studios, VG 203, 1-45 Durham Street, SE11 5JH, London, United Kingdom
- clearscore.com
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Pradip
Pradip, was honestly so patient and helpful with my enquiry about account inconsistencies and irregularities.
love Clearscore
love Clearscore. its so helpful to know how financial institutions view you
Absolutely love it
Absolutely love it, accurate got vehicle finance because of that
Chandni was extremely helpful in…
Chandni was extremely helpful in getting everything up to date for me on my credit report and spent extensive time doing so. Polite and considerate throughout. Great experience.
May use AI-assist with repliesRead more
Their customer service is unacceptable
Their customer service is unacceptable. Those people don;t understand how to help you. They are the most bureaucratic of all credic score agencies.
I would rather delete my account than carry on getting frustrated .

Reply from ClearScore
Be careful because when it says…
Be careful because when it says verifying your device it's trying to check personal stuff Photos Email's SMS etc
Don't trust something that says it's free

Reply from ClearScore
Worsening customer experience
I have been a customer for 10yrs but recently the accuracy of the data is poor. I have accounts being added to my account that I have never had and then weeks later they are removed. Or accounts that I closed years ago suddenly reappear.
Their chat bot is useless. I have attempted to raise a complaint twice yet I never hear back.
I will be closing my account.

Reply from ClearScore
A great help and a clear easy to use app
Got assisted swiftly and with ease…
Got assisted swiftly and with ease after I changed numbers and struggled with accessing my account.
I like it when i get feedback from all…
I like it when i get feedback from all my request
Excellent service keeps you updated…
Excellent service keeps you updated with your credit score tells you how to keep it a healthy score and tells you about offers on cards etc
CLEAROFFSCORE WHO DO YOU THINK YOU ARE…
CLEAROFFSCORE WHO DO YOU THINK YOU ARE TESCO BEG YOU TO USE THEIR CREDIT CARD THEN WHEN YOU USE IT THESE CL0WNS ARE GREETING TO ANOTHER BUNCH OF CL0WNS ABOUT YOUR UTILLISATION YOU EITHER WANT ME TO USE YOUR CREDIT CARD TESCO OR YOU DONT I HAVE ONLY STARTED USING THIS CREDIT CARD GETTING P...ED OF WAY YOU CL0WNS TELLING ME HOW TO USE MY CREDIT CARDS AS FOR PAYING OFF MY BALANCE MY BALANCE GET PAID OFF EVERY MONTH I USE MY CREDIT CARDS WHAT DO YOUSE CL0WNS A CLEAROFFSCORE ACTUALLY DO YOUR ALWAYS A MONTHS BEHIND WITH MY BALANCE ON MY CREDIT CARDS GET MY BALANCE UP TO DATE BEFORE YOU SEND ME MY CREDIT RATING ANY WAY WHATS IT GOT TO DO WITH YOU PENPUSH1NG SN00PERS WHAT I SPEND ON MY CREDIT CARDS YOUR GETTING BINNED INTO THE SPAM WHERE YOU BELONG YOU STICK TO DRINKING CHEAP COFFEEE IN YOUR NICE HOT OFFICE AS FOR A RATING OUT OF 5 STARS YOUR GETTING ZERO STAR RATING FROM ME ALL YOU CREDIT AGENCIES ARE THE SAME YOU ALL COULDENT RUN A P1SS UP IN A BREWERY.

Reply from ClearScore
Thank you I was happy with customer…
Thank you I was happy with customer service today
Easily understood explanations of how…
Easily understood explanations of how the score is reached. Lots of information on how to improve your score.
Useful free app with some information…
Useful free app with some information about your credit rating.
Great service and communication on an…
Great service and communication on an issue with my account, thanks Samina.
Samina Shaikh is quite possible the…
Samina Shaikh is quite possible the greatest customer service operator i ever had the pleasure to deal with.
Due to complicated divorce and a venomous ex my credit score was all over, littered with wrong addresses, wrong links, old information.
Samina went carefully through my vipers pit of data and corrected all, restoring me to my previous esteem.
I cant thank you enough Samina, clearscore, this girls got potential
Keep emailing me saying there is an…
Keep emailing me saying there is an update. There's no update. Stupid service with pointless emails. I'm not going to give you any money, go away.
In reply to Clearscore: these are the "core" updates which can't be disabled, and your support tell me this waffle: 'We’re sorry this email felt misleading. You can sometimes get a “your credit report has an update” email even when you don’t see anything obvious changed after you log in. This is because alerts can arrive before the change shows in your full report, and sometimes the alert is triggered by a provider update that doesn’t actually change the information you can see or your score.' - as an end user, I just see irrelevant emails I can't turn off. Rubbish.
Reply to your update: I made it clear I am already dealing with support.

Reply from ClearScore
Great App
I love the app so easy to use Customer service is first class
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