ClearScore Reviews 

32,321
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 2,318 reviews, reviewers overwhelmingly had a great experience with this company. People find the mobile application extremely helpful for tracking credit scores, checking financial history, and exploring various card offers. Customers frequently praise the support staff and online agents for being exceptionally polite, responsive, and efficient at resolving issues. However, some customers also noted ongoing issues with updating personal details like addresses or getting their account information processed. A few other people also felt that receiving excessive notifications and promotional emails makes daily app usage quite frustrating. Some users mentioned that automated messages or responses can sometimes feel unhelpful when trying to resolve urgent matters.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting an excellent service that is very... See more

Service

Reviewers mention positive feedback about service, highlighting that support agents are friendly, helpful,... See more

Customer service

Consumers find customer service to be positive, highlighting prompt, accurate email support and helpful human... See more

Application

Reviewers highlight positive aspects of application, noting that it is easy to understand, provides... See more

Staff

Customers had positive experiences with staff, frequently highlighting quick responses and friendly support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unfortunately, my email address was hacked and the hackers gained control of my ClearScore account. As you can imagine, this was very worrying. I contacted ClearScore and requested to change my ema... See more

Rated 4 out of 5 stars

Mainly positives. Overall very helpful when looking towards mortgage renewal and keeping an eye on general credit awareness. I get that their money comes from referrals from credit facilities, but... See more

Rated 5 out of 5 stars

Samina Shaikh is quite possible the greatest customer service operator i ever had the pleasure to deal with. Due to complicated divorce and a venomous ex my credit score was all over, littered... See more

Rated 5 out of 5 stars

Chandni Gaur dealt with my query ,what a refreshing change that someone gets back to you quickly and efficiently! My request was carried out promptly and my issue resolved. Chandni kept in touch un... See more


Company details

  1. Credit bureau
  2. also in
  3. Alternative Financial Services
  4. Car finance and loan company
  5. Credit reporting agency
  6. Online marketplace
  7. Price comparison site

About ClearScore

Written by the company

Welcome to ClearScore.

We want to make the confusing world of finance clearer for everyone, so we’re dedicated to helping you improve your financial wellbeing.

As the UK’s #1 credit score and report app, we want you to be ClearScore sure about your credit choices.* That's why we show you your credit report every week and give you easy-to-action tips to help improve your score.

Your credit score is simple: it’s out of 1000 so it’s easy to remember. And we help you understand exactly what makes it move.

Whether you’re looking for credit card, loan or car finance offers, we want you to be ClearScore sure about your finances. That’s why we show you personalised offers and tell you if you’re pre-approved, so you can apply with confidence. We always rank the offers based on what’s best for you. And our Triple Lock guarantee locks in the interest rates, credit limits and pre-approvals you see on your ‘Offers’ page. So when you apply, you can be certain that what you see is what you’ll get.* That’s as long as your application details match what you told us, and you pass the lender checks.

Join 16 million users worldwide and start taking control of your finances. ClearScore – better than ever and free, forever.*


*ClearScore is a credit broker not a lender
*Pre-approval doesn't always guarantee acceptance
*18+, registration required, T&Cs apply


Contact info

  • Vox Studios, VG 203, 1-45 Durham Street, SE11 5JH, London, United Kingdom

  • clearscore.com

4.5

Excellent

TrustScore 4.5 out of 5

32k reviews

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4.5

All reviews

(32,321)

2,147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pradip

Pradip, was honestly so patient and helpful with my enquiry about account inconsistencies and irregularities.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

Chandni was extremely helpful in…

Chandni was extremely helpful in getting everything up to date for me on my credit report and spent extensive time doing so. Polite and considerate throughout. Great experience.

5 October 2026
Unprompted review
Rated 2 out of 5 stars

Their customer service is unacceptable

Their customer service is unacceptable. Those people don;t understand how to help you. They are the most bureaucratic of all credic score agencies.

I would rather delete my account than carry on getting frustrated .

13 October 2026
Unprompted review
ClearScore logo

Reply from ClearScore

Hi Sokratessiou,

Thanks for your review. We appreciate you taking the time to leave us feedback.

We would love to sort this out for you. Could you please email us at help@clearscore.com?

Many thanks,

Bella

Rated 1 out of 5 stars

Be careful because when it says…

Be careful because when it says verifying your device it's trying to check personal stuff Photos Email's SMS etc
Don't trust something that says it's free

13 October 2026
Unprompted review
ClearScore logo

Reply from ClearScore

Hi Darren,

Thanks for your review. We appreciate you taking the time to leave us feedback.

We’d like to know more about what went wrong. Could you please email us at help@clearscore.com?

Many thanks,

Bella

Rated 3 out of 5 stars

Worsening customer experience

I have been a customer for 10yrs but recently the accuracy of the data is poor. I have accounts being added to my account that I have never had and then weeks later they are removed. Or accounts that I closed years ago suddenly reappear.

Their chat bot is useless. I have attempted to raise a complaint twice yet I never hear back.

I will be closing my account.

13 October 2026
Unprompted review
ClearScore logo

Reply from ClearScore

Hi Dean, 

Thanks for your review. We appreciate you taking the time to leave us feedback.

I've checked this for you and see that a member of our team has now got back to you via email. Please check your inbox and spam and junk folders in case the email has ended up there. 

If you’re still having trouble, let me know so I can sort this out for you. 

Thanks,
Hazel

Rated 1 out of 5 stars

CLEAROFFSCORE WHO DO YOU THINK YOU ARE…

CLEAROFFSCORE WHO DO YOU THINK YOU ARE TESCO BEG YOU TO USE THEIR CREDIT CARD THEN WHEN YOU USE IT THESE CL0WNS ARE GREETING TO ANOTHER BUNCH OF CL0WNS ABOUT YOUR UTILLISATION YOU EITHER WANT ME TO USE YOUR CREDIT CARD TESCO OR YOU DONT I HAVE ONLY STARTED USING THIS CREDIT CARD GETTING P...ED OF WAY YOU CL0WNS TELLING ME HOW TO USE MY CREDIT CARDS AS FOR PAYING OFF MY BALANCE MY BALANCE GET PAID OFF EVERY MONTH I USE MY CREDIT CARDS WHAT DO YOUSE CL0WNS A CLEAROFFSCORE ACTUALLY DO YOUR ALWAYS A MONTHS BEHIND WITH MY BALANCE ON MY CREDIT CARDS GET MY BALANCE UP TO DATE BEFORE YOU SEND ME MY CREDIT RATING ANY WAY WHATS IT GOT TO DO WITH YOU PENPUSH1NG SN00PERS WHAT I SPEND ON MY CREDIT CARDS YOUR GETTING BINNED INTO THE SPAM WHERE YOU BELONG YOU STICK TO DRINKING CHEAP COFFEEE IN YOUR NICE HOT OFFICE AS FOR A RATING OUT OF 5 STARS YOUR GETTING ZERO STAR RATING FROM ME ALL YOU CREDIT AGENCIES ARE THE SAME YOU ALL COULDENT RUN A P1SS UP IN A BREWERY.

10 October 2026
Unprompted review
ClearScore logo

Reply from ClearScore

Hi James, thanks for sharing your feedback.

Our credit utilisation messages are guidelines explaining how the amount of credit you use can affect your score. The most important thing is always to use credit responsibly in a way that suits your needs.

The balance shown depends on when your lender reports it to Equifax. Lenders usually send updates monthly, so your report can appear a month behind or show a balance you’ve since paid off.

If you’d like to discuss anything with us, please email help@clearscore.com. We’ll be happy to help.

The ClearScore team

Rated 5 out of 5 stars

Samina Shaikh is quite possible the…

Samina Shaikh is quite possible the greatest customer service operator i ever had the pleasure to deal with.

Due to complicated divorce and a venomous ex my credit score was all over, littered with wrong addresses, wrong links, old information.

Samina went carefully through my vipers pit of data and corrected all, restoring me to my previous esteem.

I cant thank you enough Samina, clearscore, this girls got potential

8 October 2026
Unprompted review
Rated 1 out of 5 stars

Keep emailing me saying there is an…

Keep emailing me saying there is an update. There's no update. Stupid service with pointless emails. I'm not going to give you any money, go away.

In reply to Clearscore: these are the "core" updates which can't be disabled, and your support tell me this waffle: 'We’re sorry this email felt misleading. You can sometimes get a “your credit report has an update” email even when you don’t see anything obvious changed after you log in. This is because alerts can arrive before the change shows in your full report, and sometimes the alert is triggered by a provider update that doesn’t actually change the information you can see or your score.' - as an end user, I just see irrelevant emails I can't turn off. Rubbish.

Reply to your update: I made it clear I am already dealing with support.

8 October 2026
Unprompted review
ClearScore logo

Reply from ClearScore

Hi Natalie,

Thanks for letting us know. 

We would love to sort this out for you if you want. Could you please email us at help@clearscore.com?

Many thanks,

Fahad

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