Coco Boo Loves is by far the most professional online shop I have EVER come across. Their styles are absolutely unbelievable and the quality of their clothes is next to none. The team is incredib... See more
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Review summary
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Reviews shaping this summary
Bought items for my partner from here many times and she's always loved everything. Felt I had to leave a review because I really appreciate how for a small business, Coco has such a commitment to qua... See more
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Great quality item and customer service were quick to respond and helpful when I emailed them to chase my order. I didn’t realise dispatch would take 10 working days - which was my mistake as I hadn’t... See more
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Absolutely INSANE collections from Coco Boo Loves. I’ve had so many bits and bobs from here, can’t wait to buy more and I’ve always been so impressed. The ladies truly put their heart and soul into th... See more
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Company details
- #477 of 616 best companies in Clothing Shop
Written by the company
Coco Boo Loves offering the coolest styles for the coolest babes and yep that's you. We want you to be part of our Coco family and take on the fashion world one awesome outift at a time :)
Contact info
Cocobooloves.com, Floor 1, 14a Horton Street, HX1 1PU, Halifax, United Kingdom
- info@cocobooloves.com
- cocobooloves.com
4.0
Great
211 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Fast replying and very helpful staff
Fast replying and very helpful staff, lovely quality clothing
8 July 2024
Unprompted review
Reply from COCO BOO LOVES
Hi Olivia, thank you so much for taking the time to leave us a 5* review. It really means the world to us. We can't wait to welcome you again. Love, Team CBL :) x
Bought some pants after seeing them on…
Bought some pants after seeing them on Instagram, really poor quality for £50. Returned them immediately and almost two weeks later still waiting on a refund. Had an email that states my return had arrived back with them and it can take 14 working days after that for the refund to be received - always seems a bit unfair to wait this long for money back and it would put me off ordering again.
Reading the other reviews this is common practice - why not issue the refund at the same time as sending a message to say you’ve received it? Avoid.
After their reply - hiding behind ‘terms and conditions on our website’ is lame. You want people to support small businesses but hanging onto people’s money for as long as possible for your own cash flow is unethical.
24 June 2024
Reply from COCO BOO LOVES
Hi Christina, thank you for taking the time to leave us a review. After looking into your account we can see that we did only receive your returned order only a matter of 6 working days ago and our return policy has always been 14 working days. The terms and conditions are available on our website prior to purchase. We always work within these terms.
We are also sorry to hear that our best selling balloon trousers were not suitable for you. We welcome returns for any products which are not suitable.
Kindest regards
Team CBL
Fantastic Clothes !
Item as described. Absolutely love it ! Packaged lovely. Great communication regarding delivery. 10/10 customer experience
24 June 2024
Reply from COCO BOO LOVES
Hi Sarah, thank you so much for taking the time to leave us such a lovely 5* review. It really means the world to us and we can't wait to welcome you again. Much love, Team CBL :) x
Lovely boutique
Lovely boutique, bought a few things and am super happy with the clothing, unique and reasonably priced. Really fast delivery too x
24 June 2024
Reply from COCO BOO LOVES
Hi Sarah, thank you so much for taking the time to leave us such a lovely 5* review. It really means the world to us and we can't wait to welcome you again. Much love, Team CBL :) x
Cocobooloves never fails
Cocobooloves never fails - great clothing lovely fabric and quality and excellent service
24 June 2024
Reply from COCO BOO LOVES
Hi Sarah, thank you so much for taking the time to leave us such a lovely 5* review. It really means the world to us and we can't wait to welcome you again. Much love, Team CBL :) x
Poor !!
Poor !!! Waited for a refund 14 days and on the 14th day am told it will be processed this evening!!! Joke
A refund is usually 7 to 10 days
24 May 2024
Unprompted review
Reply from COCO BOO LOVES
Hi Emma, thank you for taking the time to leave us a review.
Our company return policy is 14 WORKING days and we always work within these timescales, as we have done in this instance. Our return policy is readily available on the website prior to purchase.
Kindest regards,
Team CBL
Nice clothing, a bit expensive
I think the clothing is lovely but if I’m being honest I think the prices are a bit high for the quality.
14 April 2024
Unprompted review
Reply from COCO BOO LOVES
Hi Amy, thank you for taking the time to leave us a 3* review. We have carried out a search on our system, however we have been unable to locate an order under your name?
We'd love more clarity on this so that we can see which item(s) you are referring to regarding quality and price. We take all genuine feedback on board.
Many thanks, Team CBL.
Love my new waistcoat
Love my new waistcoat! Exactly as pictured online. Wonderful customer service for international customers and fast delivery ! Will be back 😊
25 March 2024
Reply from COCO BOO LOVES
Hi Kris, thank you so much for taking the time to leave us such a lovely 5* review. It really means the world to us. We can't wait to welcome you again. Much love, Team CBL :) x
Reply from COCO BOO LOVES
Hi Kelie, thank you so much for taking the time to leave us a 5* review. It really does mean the world to us. We can't wait to welcome you again. Much love, Team CBL :) x
Ordered two of the same dress in…
Ordered two of the same dress in different sizes as it was my first time shopping here. Both items arrived packaged well. I felt the sleeves were a whole lot puffier in real life compared to the photos on the website so this just meant the dress didn't suit me or my body at all.
Returned both dresses and received an email to say they had been received and a refund would be processed but can take up to 14 working days. This seems like a long time to wait for a refund of quite a substantial amount of money. Have since ordered and returned an item with another company and had my refund back in my account within 2 days.
It's been 7 working days so I'm hoping my money returns soon.
23 February 2024
Reply from COCO BOO LOVES
Hi Charlie, thank you so much for taking the time to leave us a 4* review :)
14 working days is the maximum time we ask to allow as standard, however refunds are always processed quicker. We can see in this instance that the refund was processed 6 working days after we received the returned order.
Kindest regards,
Team CBL
FITS ABSOLUTELY PERFECTLY!!
Product arrived quickly and fits ABSOLUTELY PERFECTLY!
It fits like it was made for me! Will definitely purchase from here again 🩷
26 January 2024
Reply from COCO BOO LOVES
Hi Isabelle, thank you so much for taking the time to leave us such a lovely 5* review. Your kind feedback really means the world to us. We can't wait to see your name again. Much love, Team CBL :) x
Fast delivery
25 January 2024
Reply from COCO BOO LOVES
Hi Rhian, thank you so much for taking the time to leave us a 5* review. It really does mean the world to us and we can't wait to welcome you again. Much love, Team CBL :) x
clothes are not true to size
clothes are not true to size
Taking too long to process a refund
27 December 2023
Reply from COCO BOO LOVES
Hi Mark, thank you for taking the time to leave us a review. It's a shame to hear that one of our styles wasn't suitable for you. We do have a returns policy in the event that any items are not quite right.
We can see from your account that we received and acknowledged your returned order on 8 January and today is 12 January. We kindly ask to allow up to 14 working days for refunds to be processed, however this is only the maximum time we ask to allow. Refunds are processed quicker.
Kindest regards
Team CBL
Lovely quality
27 December 2023
Reply from COCO BOO LOVES
Hi Katie, thank you so much for taking the time to leave us a 5* review, it really means the world to us. We can't wait to welcome you again. Much love, Team CBL :) x
Always 5 star service from start to…
Always 5 star service from start to finish. Clothing is of great quality and looks fab on. The one time I had to send an item of clothing back the service was great and even got an apology email, which I’ve never experienced before. Will continue to order from here love the clothes.
27 December 2023
Reply from COCO BOO LOVES
Hi Lynsey, thank you so much for taking the time to leave us such a lovely 5* review. It really does the mean the world to us and we can't wait to welcome you again. Much love, Team CBL :) x
Great products
Great products, communication and delivery time - really does feel like a lovely family ran business
30 October 2023
Reply from COCO BOO LOVES
Hi Sarah, thank you so much for taking the time to leave us such a lovely 5* review. It really means the world to us. Much love, Team CBL :) x
Excellent clothing company
This is an amazing independent company beautiful clothes very different - fantastic customer service and quick delivery - highly recommended
29 August 2023
Reply from COCO BOO LOVES
Hi Julie, thank you so much for taking the time to leave us such a wonderful 5* review. Your feedback really means the world to us and we can't wait to welcome you again. Much love, Team CBL :)
Love Coco Boo Loves
Without fail, always happy with my purchases. Great quality, reasonable price. Speedy deliveries & great care and attention with the packaging. Look forward to receiving my treats every time.
28 August 2023
Reply from COCO BOO LOVES
Hi Vic, thank you so much for taking the time to leave us such a wonderful 5* review. Your feedback really means the world to us and we can't wait to welcome you again. Much love, Team CBL :)
Great at Coco Boo
Easy to navigate website, good communication from placing order to being ready for collection, I've ordered several items and never been disappointed with the service and quality of goods, nicely packaged.
28 August 2023
Reply from COCO BOO LOVES
Hi Diane, thank you so much for taking the time to leave us such a wonderful 5* review. We work hard to ensure that the service we provide is as great as the product, so to receive your review means the world to us. Much love, Team CBL
Loved my outfit!
25 August 2023
Reply from COCO BOO LOVES
Hi Lisa, thank you so much for taking the time to leave us a 5* review. It really means the world to us. We're so pleased that you love your outfit and we can't wait to welcome you again. Love, Team CBL :) x
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