Cosy Cottage Reviews 

1,444
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, showcasing the natural ingredients, beautiful packaging, and wonderful botanical scents across various skincare and cleaning items that leave skin feeling soft and refreshed. People also emphasize that the online ordering process is exceptionally smooth and straightforward, while deliveries consistently arrive promptly and in secure packaging. Though some customers occasionally received incorrect items, experienced unexpected shipping delays, or waited significantly longer for order updates. A few reviewers also noted facing minor fulfillment mistakes, though support teams typically resolved these reported issues swiftly and efficiently.

What people talk about most

Product

Users describe positive interactions with product, noting that shoppers appreciate the natural formulations,... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the natural... See more

Delivery service

Consumers find delivery service to be efficient and prompt, with orders arriving quickly in well-protected... See more

Order

Reviewers mention positive feedback about order processes, highlighting an easy website to navigate and... See more

Service

Customers had positive experiences with service, frequently highlighting the prompt communication, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful cleaning oils, a prompt service with warmth, and just the sort of business I love to support! I have used another well known brand which is lovely however, their cost and therefore, price... See more

Rated 5 out of 5 stars

This is my second order from Cosy Cottage. After ordering the cleansing balm and loving it, i ordered the moisturiser. After struggling for the past 18 months with eczema/psoriasis/who knows what on... See more

Rated 5 out of 5 stars

Always a pleasure to receive some goodies from Cosy Cottage - I use skin products, shampoo and conditioner bars and soaps. As we have a new puppy I also bought the pet shampoo bar! My husband who ha... See more

Company replied

Rated 5 out of 5 stars

Decided to try their cleaning products. Bought the set - glass bottle cloths and surface cleaner. Lovely scents and excellently cleans work surfaces, skirting boards- easily removed grease from my coo... See more

Company replied


Company details

  1. Beauty product supplier
  2. also in
  3. Beauty Products Wholesaler
  4. Beauty supply store
  5. Cosmetic Products Manufacturer
  6. Cosmetics shop
  7. Wellness centre

About Cosy Cottage

Written by the company

Our natural, skincare, beauty, homecare and wellness products are all developed by our founder, a qualified chemist, and have been made in Malton, North Yorkshire, since we started our family company, eight years ago.

We are proud to employ over twenty local people in our growing team. Every product we make is from 100% natural ingredients, free from palm oil, artificial surfactants, sulphates, artificial fragrances and preservatives.

We have long term wholesale and trade partnerships with many independent shops, visitor attractions, accommodation providers and events companies across the UK. We also create and make products for a growing number of white label clients, looking for a trusted product development and manufacturing partner offering manageable minimum order quantities.

Our packaging is all recyclable, compostable or reuseable and free from single use plastics. We are committed to being cruelty free, do not test on animals and we never commission other organisations to do so on our behalf. Everything is suitable for vegetarians and we have a wide range of vegan products.

We accept orders online, by phone and in our Malton store and offer outstanding customer and after sales service via phone or email too.

Postage is free for orders over £40

Offers & Award Information

Written by the company

Award-Winning Skincare
Winner of 'Best Sensitive Skincare Brand' in 2023, 2024 and 2025' Best new product awards for our Aloin Face Mask and our Pet Shampoo in 2025
Offers and Product Testing Opportunities
New customers signing up to our newsletters benefit from a 10% discount, exclusive offers, early registration for new product launches and the opportunity to volunteer as testers before new products are launched.

Our Free Shipping Offer

Free shipping on all orders Over £40

Free shipping on all orders Over £40
We offer free, tracked delivery via Royal Mail 48 hour service for all orders over £40 (net of dicounts).

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,444)

219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smells great and very affordable

Previously used another company but just couldn’t afford the subscription. Was so happy to find a company where you can buy the refills individually.
Beautiful smell, really happy it’s so affordable.

29 September 2026
Rated 5 out of 5 stars

Wonderful moisturiser …

This is my second order from Cosy Cottage. After ordering the cleansing balm and loving it, i ordered the moisturiser. After struggling for the past 18 months with eczema/psoriasis/who knows what on my face, I was desperate for something gentle and rich to help with the awful dryness and itching without stinging and this did it! I only need to apply it once a day unlike everything else I've tried where I'm constantly reapplying. Have now put my 3rd order in for the serum, hoping I will love that as much!

29 September 2026
Rated 5 out of 5 stars

Wonderful products and service

Goats milk and hair oil beautifully delivered in recyclable/reuseable packaging. The how to use and explanation of ingredients is exemplary and ensure the products are used so they can work!

29 September 2026
Rated 5 out of 5 stars

Wonderful cleaning oils

Wonderful cleaning oils, a prompt service with warmth, and just the sort of business I love to support!
I have used another well known brand which is lovely however, their cost and therefore, price is high because they use expensive packaging that you end up throwing away! My oils from Cosy Cottage arrived nicely wrapped in tissue paper. Ticks all the boxes for me!
Fabulous, a great experience, and thank you!

29 September 2026
Rated 5 out of 5 stars

Really love this moisturiser from Cosy…

Really love this moisturiser from Cosy Cottage. It’s all natural and made in Yorkshire, it feels great on my skin.
My subscription comes well packaged and lasts for ages. I would recommend this if you are looking for a natural beauty product.
Thank you for a great product.

28 September 2026
Rated 5 out of 5 stars

My first time ordering from this…

My first time ordering from this company i was very apprehensive as l have very reactive skin,but must say i am loving the products no problems at all.Would highly recommend and order from Cosy Cottage again prompt delivery and communication.

28 September 2026
Rated 5 out of 5 stars

Fantastic products

Fantastic products. Really good communication with their subscription orders. Email arrives in plenty of time to add or change the order prior to it being despatched. Well packaged in eco friendly materials and fast delivery.

2 September 2026
Rated 5 out of 5 stars

Very impressed with the cleaning…

Very impressed with the cleaning ability and fragrance of this product. It really does match and raise the bar for its competitors. Excellent value. Im really please I found cosy cottage products.

2 September 2026
Rated 5 out of 5 stars

I tried the surface cleaner for the…

I tried the surface cleaner for the first time, absolutely glorious smell! Did it's job and made me so happy smelling the fragrance will definitely buy from again

1 September 2026
Cosy Cottage logo

Reply from Cosy Cottage

Hi there Diane, We are so happy to here about your cleaning experience. We look forward to welcoming you back again soon. Best wishes

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