CredAbility Reviews 1,029

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 307 reviews, reviewers had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the app's design and ease of navigation. Many appreciate the service for helping them monitor and improve their credit scores, with some noting its effectiveness in securing credit cards and loans when other platforms failed. However, some people were dissatisfied with the customer service, mentioning difficulties in getting support or correcting inaccuracies. A few other people also felt that the app or website could be tricky to navigate or had issues with functionality, such as being unable to proceed with applications or access certain features.

What people talk about most

User experience

Consumers generally express satisfaction with the user experience, highlighting its ease of use and clear... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the friendly, fast, and... See more

Application

Reviewers highlight positive aspects of the app, praising its ease of use, helpful features, and weekly... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the helpful, understanding,... See more

Website

People report ambiguous experiences with the website. Some customers praise its clarity, ease of use, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

CredAbility is the first and only app of its kind that I have used, so comparisons are not possible. That said, the app has provided me with a great deal of comfort especially given the information av... See more

Company replied

Rated 5 out of 5 stars

I am usually apprehensive around emails and finance even when I have searched for advice online,however CredAbility and their well designed app has made it so simple to use without one minute of h... See more

Company replied

Rated 5 out of 5 stars

Credit worthiness made simple. Credibility is one of best credit reference agencies available with clear and up to date information on your credit file both on their website or application. Signing... See more

Company replied


Company details

  1. Credit bureau

Written by the company

At CredAbility, we think your money should work for, well, you! Get your credit score and credit report for FREE , for life, and see what lenders see about you. Check your eligibility and compare loans and credit cards to find a better deal on borrowing. Achieve your goals: from improving your score to buying new digs, there’s an Action Plan for that. Welcome to the world beyond your credit score.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy to use

Easy to use. Kept up to date

12 November 2025
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for the positive review, we really appreciate it!

The CredAbility Team

Rated 5 out of 5 stars

Easy app to use for keeping track of…

Easy app to use for keeping track of your credit rating and information on how to improve.

27 October 2025
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for your feedback. This is exactly what we are trying to achieve with CredAbility. If you think of any suggestions, then please let us know and we will pass them on to our Product Team. you can do so via the Feedback section of your account, or by emailing hello@credability.co.uk.

The CredAbility Team

Rated 5 out of 5 stars

Very good company all charges are…

Very good company all charges are clearly laid out in advance. Helps credit score building. No nasty surprises. Quick and easy application.

5 November 2025
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for taking time to leave us a review. The feedback that you provide will help to shape the future of CredAbility. If you have any further feedback or comments, please reach out to us via the Feedback section of your account, or you can email us direct at hello@credability.co.uk.

Thank you again,

The CredAbility Team

Rated 5 out of 5 stars

Made it so easy

Made it so easy. Thank you very much

5 November 2025
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for your kind words.

The CredAbility Team

Rated 5 out of 5 stars

Everything is easy to understand

Everything is easy to understand

5 November 2025
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for your kind words, we are glad to hear that you are finding our service easy to understand.

The CredAbility Team

Rated 5 out of 5 stars

"Exceptional Professionalism and Reliable Service from Credability

The Credability app demonstrates outstanding professionalism and efficiency. From its user-friendly interface to its prompt customer support, every aspect reflects a commitment to quality and trust. The team behind Credability consistently delivers accurate, reliable results, making financial management and credit monitoring seamless. Their transparency and attention to detail inspire confidence in users. Overall, Credability stands out for its integrity, professionalism, and dedication to helping users make informed financial decisions. Highly recommended for dependable service.

5 November 2025
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for your feedback. This is exactly what we are trying to achieve with CredAbility. If you think of any suggestions, then please let us know and we will pass them on to our Product Team. you can do so via the Feedback section of your account, or by emailing hello@credability.co.uk.

Sincerely,

The CredAbility Team

Rated 3 out of 5 stars

Your records don't seem to update quick…

Your records don't seem to update quick we moved home 4 years ago and only in the last few months has the Electoral Register been updated to show how long we've been in our new home even tho we registered within weeks of moving in. We own our home so we are not going to take out a mortgage to improve our credit score and you don't account for that at all

5 November 2025
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for taking the time to leave a review, although we are sorry to hear that you are unhappy with aspects of our service. It is important to note that we show you a copy of your Equifax credit report. We are not provided with this information directly by your lenders/local council. The information is sent to Equifax, who then provides us with a copy of your report to display through our service. We also appreciate the fact that not everyone has a need for a mortgage, this is something that we are looking to make changes to moving forward. We are thankful for your feedback and once again apologise for your recent experience.

The CredAbility Team

Rated 5 out of 5 stars

Very helpful easy to get credit score…

Very helpful easy to get credit score and helped to get credit card quickly and efficient service thanks

30 October 2025
Unprompted review
CredAbility logo

Reply from CredAbility

Thanks for the 5-star rating. We hope you continue to enjoy the features of our app. If you have any feedback or suggestions, please write to us at hello@credability.co.uk. We would love to hear from you!

The CredAbility Team

Rated 1 out of 5 stars

This app can only ruin your credit rating.

I ruined my credit rating twice with this app. Specifically, when my rating exceeded 400, they sent me an email saying that I could check whether I could get a loan from certain lenders, and that this would not affect my rating and it would not drop. Then I found out that this check had affected my credit rating, even though the app clearly stated in large letters before the check that checking your credit rating would not affect it in any way if you wanted to take out a loan. If we compare it to CLEAR SCORE, which is also an application for building your credit rating that has proven itself to be simply awesome, then this CREDIBILITY application is simply rubbish. If you want your rating to be f***ed up, then use this CREDIBILITY application.Well, if the CLEAR SCORE application states that it will not affect your credit rating in any way, then it means that it will not affect it in any way, even if you check whether you are eligible for a loan from a specific lender who will review you through a soft search.

15 May 2025
Unprompted review
CredAbility logo

Reply from CredAbility

We appreciate you taking the time to leave a review, although we are sorry to hear about your dissatisfaction with our service. It is important to note that assessing your eligibility for a loan through our service will only lead to a soft search taking place. CredAbility would never perform a hard search on your report. This would only take place if you decide to submit a completed application after clicking out to a lender on our panel. We are sorry for any misunderstanding that this has caused.

The CredAbility Team

Rated 4 out of 5 stars

CredAbility is the first and only app…

CredAbility is the first and only app of its kind that I have used, so comparisons are not possible. That said, the app has provided me with a great deal of comfort especially given the information available regarding switching credit card balances to a 0% interest for a 19-month term. I did so and am extremely satisfied.

16 October 2025
Unprompted review
CredAbility logo

Reply from CredAbility

Thanks for the review. If you have any feedback or suggestions to make it a 5-star experience, please write to us at hello@credability.co.uk. We would love to hear from you!

The CredAbility Team

Rated 1 out of 5 stars

All my request were not met i need a…

All my request were not met i need a link to get loan up till this moment I have not been able to get one . This is to improve my credit score

25 October 2025
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for your review, although we are sorry to hear about your recent experience.

At CredAbility, we provide you with your credit score and report, as well as access to our ‘Deals’ marketplace where you can check your eligibility and apply for various products.

We do not have prior knowledge as to whether or not you would be accepted, and so whilst we may be able to provide an indication of eligibility, this cannot guarantee acceptance.

If you would like to expand on this matter and talk to one of our customer service members, please contact us at hello@credability.co.uk.

Thank you, and again, we are sorry for any inconvenience.

The CredAbility Team

Rated 5 out of 5 stars

Keeping me aware off my credit and on…

Keeping me aware off my credit and on how im controlling my money

12 September 2025
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for your review. If you have any queries or suggestions, please contact us at: hello@credability.co.uk

The CredAbility Team

Rated 5 out of 5 stars

Great servic3.

22 October 2025
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for taking your time to leave us a review! We are glad you are enjoying the service and will strive to continue to meet expectations.

The CredAbility Team

Rated 1 out of 5 stars

Credability Review 22/10/2025

Credability Review 22/10/2025

WASHED OUT CARELESS DATA HANDLERS
My experience with this company for many years has been nothing short of utter exhaustion. They simply got my details wrong to begin with and upon trying to have them amended it, they took at least 1.5 years to get it resolved.

And they did not resolve this out of their own accord or goodwill intention as I had to make many complaints and follow-ups. In the end they gave me their final answer that if I am not satisfied with them, I can take this up elsewhere such as the Financial Ombudsman.
Of course they probably thought I wouldn’t or were not even bothered with me anymore. But I did with all of the evidence from my corresponding emails. Only thereafter they were not only much obliged to finally correct everything but had also compensated me.

My conclusion on this is that they do not care. It is a system made to dry people out of their monies and the sole reason for myself reluctantly signing up to such companies is to improve my credit score, reports and financial status so that a good history is built for future opportunities with a monopoly design that one cannot live without unless you are super rich.

My advice would be to use these companies if you need to but never let them have their way with you and certainly never trust them. Unlike the general retail sectors that can sometimes be questioned, companies like these are in no way about customer service at all. They are worse than SCAMMERS, because as well as only being interested in your DATA, for them it does not need to be 100% accurate….If you can remember that, you will go a long way in securing yourself as an individual.

22 March 2025
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for taking the time to share your review. We’re sorry to hear that your information was not accurate. We understand how frustrating this can be and appreciate this stress it has caused.

To help us understand this in more detail, please reach out to us at hello@credability.co.uk.

Thank you, and again, we are sorry for any inconvenience this has caused.

 The CredAbility Team

Rated 5 out of 5 stars

Credibility keeps me up to date on my…

Credibility keeps me up to date on my credit score and gives me options on various credit options.

21 October 2025
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for taking the time to share your review. We really appreciate the positive feedback.

The CredAbility Team

Rated 5 out of 5 stars

Very helpful customer services

Very helpful customer services, thank you George. Lots of useful information in the app too.

22 October 2025
Unprompted review
CredAbility logo

Reply from CredAbility

Thanks for the 5-star rating. We hope you continue to enjoy the features of our app. If you have any feedback or suggestions, please write to us at hello@credability.co.uk. We would love to hear from you!

The CredAbility Team

Rated 2 out of 5 stars

Not as good as others

Just a vehicle to sell credit and credit cards.

22 October 2025
Unprompted review
CredAbility logo

Reply from CredAbility

Thank you for your review, although we are sorry you are dissatisfied with our services.

Any feedback is appreciated and if you have any suggestions, please contact us by emailing hello@credability.co.uk.

The CredAbility Team

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