Curchods Estate Agents Reviews 469

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, with quick responses and efficient actions from initial contact to completion. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some customers also noted issues with communication, mentioning instances where they had to chase for responses or felt decisions were made without consultation. A few people also reported concerns regarding the accuracy of information shared and that viewing staff lacked knowledge about the properties.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team's... See more

Service

Clients share positive opinions on service, highlighting the exceptional communication, efficiency, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the team's efficiency,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Marketing

Customers consistently note positive experiences with marketing. Many reviewers highlight the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Curchods were not only totally professional but personally interested. Everyone seems to really enjoy their job and gives their all. Their diplomacy was excellent in managing negotiations in a clear a... See more

Rated 5 out of 5 stars

The whole team at West Byfleet Curchods were excellent. From valuation to sale, the team kept us informed, mediated superbly and answered every question quickly. They had great local knowledge and wer... See more

Rated 5 out of 5 stars

Curchods Woking were fantastic for our move. Justin was brilliant for our initial consultation, but the two stars of the show were Millie and Chloe. Millie managed the first sale of our flat... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. 5* experience. Top estate agents ! Helpful and fully supported at all stages of the sale. All the staff were knowledgeable and guided us throughout the process. Garry wa... See more


Company details

  1. Estate Agents
  2. Estate Agent

Written by the company

Curchods Estate Agents are a multi award-winning Estate Agent with a network of 25 offices across Surrey and Greater London specialising in residential sales and lettings.


Contact info


4.8

Excellent

TrustScore 5 out of 5

469 reviews

5-star
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1-star

Replied to 12% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Over The Line

Very pleased with the service from chis Jacob’s , Rupert and all the Team at new malden office , our buyers lost their buyers Twice, but we was found another buyer very Quickly.
We accepted a lower offer, but that is understandable in the current climate.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to Curchods Woking for the…

Thank you to Curchods Woking for the amazing job they did in achieving the full asking price for us and to Mark Stanbridge in particular for his advice on how to price our home in order to get this sale. The Curchods team were all very professional and the sale went through very quickly and smoothly just as I hoped it would.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

The Curchods team

The Curchods team, in particular Mark from the Woking office, were excellent in how they handled our property purchase. First class communication with really quick and efficient updates between all parties. Far better than previous experiences with other agencies. Would definitely recommend

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Everyone at Curchods Walton is special…

Everyone at Curchods Walton is special and absolutely charming. Real people doing a great job. Warren and Sean sold our much loved family home of 50+ years, with just the right balance of compassion and commerciality. Yet the whole team pitched in and were up to speed at every stage. We did have the inevitable peaks and troughs, and it took patience to wait for probate, but we all held on, our buyer included, and today the sale went through smoothly. Thank you Curchods Walton.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

After trying on/off since 2022 to sell…

After trying on/off since 2022 to sell the property which had multiple challenges, Curchods at Cobham secured an offer & have just completed the sale, Kate & Clinton showed professionalism, expertise & understanding of everybody’s circumstances during the conveyancing process & I will have no doubt recommending them.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Thankyou Curchods Walton

I can't thank the Walton Curchods team enough, especially Tony and Sean who handled the sale of our property. They were professional with an added personalized approach that made me feel I was in good hands throughout. I chose Curchods because of their experience in selling in Surrey, Tony and Sean may not appreciate me saying, but they've been in the business a long time and it shows.... in the best possible way!! ;))

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Churchods were amazing

Churchods were amazing. My sale was a period character apartment. Lovely, but needed the right buyers. Curchods put in extra efforts d guided myself and the buyer excellently through the pricess

22 May 2025
Unprompted review
Rated 5 out of 5 stars

A very professional and friendly…

A very professional and friendly service from all the staff at Curchods. Having not moved for many years they helped me through the process.
I would recommend them.
I'm based in Kingston upon Thames

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Just sold our property with Curchods at…

Just sold our property with Curchods at Shepperton. They were so helpful and understanding during a very difficult period. Any queries or questions they were always there ready to help us. We couldn't have wished for a better Estate Agent and we would thoroughly recommend them. Special thanks to Sally. We couldn't have managed without her.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

I just want to say a huge thank you for…

I just want to say a huge thank you for all your help and support throughout the process of buying my first home. Your professionalism, patience, and clear communication made what could have been a stressful experience feel smooth and manageable. Robbie and the team were always responsive.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Prompt, communicative and delivers!

We sold our house with Curchods in spring 2025. They have been most responsive, prompt and communicative. Small examples - when a buyer pulled out very early in the first week on the market they immediately ramped interest up and got us a new buyer who then stuck. They organised very nice photos and were happy to redo them as the season turned and lights/garden looked different to refresh the listing. They were open about marketing strategy and communicative. Robbie Barklem particularly has been excellent.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service all round

Brilliant service from start to exchange day. We were kept really informed throughout the process, from booking viewings, feedback and regular weekly updates.

We’ve had a really bumpy ride, as our buyer's buyer pulled out on our original exchange date, 5 days from when we were supposed to move. The support and advice we got from Penny Maple during what was a very frustrating and stressful time was amazing - and we’ve finally exchanged!

If you are thinking of buying or selling I would definitely recommend Curchods.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Our 3rd excellent experience with Curchods!

We have sold and bought several houses with Curchods in Farnham over the past 9 years and each time they have provided THE BEST and most thorough, professional service. Starting with a valuation and right through to completion. Communication is so important during this process and the team at Curchods excel at this! We will only ever use them for selling! Shout out to Martin for his incredible communication skills and to Kate for always being at the end of the phone to resolve any issues promptly. Thank you team Curchods Farnham!

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Curchods Weybridge were excellent.

The entire team in Curchods Weybridge were excellent, working tirelessly and cheerfully to find just the right buyer for my house, which they did. They were professional and enthusiastic throughout. I was particularly grateful for the speedy feedback following each viewing. I would have no hesitation in recommending Curchods Weybridge. My sincere thanks to you all. 5*

4 June 2025
Unprompted review
Rated 4 out of 5 stars

In safe hands

The experience of selling the house was affected by the extended time it took to find a buyer. Curchods did their best but their agency had ended before an offer was made by a couple who saw the house for sale through Curchods but did not make an offer at the time. Thereafter things went well helped by the fact that Curchods were also involved in the sale of their house and after being supported through anxious times Curchods secured both deals and the move was on. I would have given Curchods a higher score had the offer come earlier i.e. during their agency

29 May 2025
Unprompted review
Rated 3 out of 5 stars

Disappointing Service

My wife worked for many years with the old agency - Burns & Webber in Cranleigh so when we were looking to use an agent to sell one of our investment properties we looked to the re branded office in Cranleigh - Curchods. Clive came out and valued the property and we agreed a price. Even though their minimum fee was higher % fee than we had been quoted by other agents, we decided to go with them thinking that the service would be 'as good as it was before' working on the understanding that you get what you pay for. Well, we had 2 viewings and 2 offers. All sounded good until Neil took over and then it all went down hill from there and the whole experience started to become very painful. We had to chase for updates and the buyers were First time buyers so were no 'house purchase savvy' not their fault everyone has to start somewhere. I'm a mortgage broker so have held many a FTB hand through the buying process - something Neil doesn't seem understand it would appear, he kept asking them questions rather than going direct to their solicitor. At one point it ended with me telling Neil what he should be doing - is this what we were paying for??? Then after Neil got side lined Garry took over - a little better but still not dynamic or impressive. Even our solicitor had to chase them for information. So overall, WILL never use them again or recommend. I would of thought because both myself and my wife were 'in the game' that they would of done a really good job - however, I guess this is how they treat their normal client's. Use them at your own peril and if you are soo chilled that you are almost asleep and you won't notice the level of service that they provide. Good Luck with your sale or purchase - you'll need it!

15 May 2025
Unprompted review
Curchods Estate Agents logo

Reply from Curchods Estate Agents

Thank you for taking the time to share your feedback. I’m genuinely sorry to hear your frustrations and that your experience did not live up to your expectations of the high standards we are known for and strive to uphold.

We pride ourselves on providing a consistently high level of service and it’ s clear that you feel we fell short in your expectations. Having looked into the concerns you've raised with the team, I understand that it was the number of legal issues that had to be rectified which were responsible for the challenges during the sale. Unfortunately the solicitors and other organisations had to to deal with these issues, over which, as agents, we have no control. That said, I fully appreciate how frustrating this must have been for you, especially given your and your wife's professional background in the industry.

I am pleased that we were able to reach a satisfactory conclusion with the sale.

Kind regards,

Clive

Rated 5 out of 5 stars

Curchods Kingston gave an excellent…

Curchods Kingston gave an excellent service, professional, proactive and very friendly. I would recommend Curchods to anyone selling a property.

22 May 2025
Unprompted review
Curchods Estate Agents logo

Reply from Curchods Estate Agents

Thank you John, we are delighted to have secured a sale for you and wish you all the best for the future. Kind regards, Scott and the sales team

Rated 5 out of 5 stars

A Great Experience. Our experience with Curchods has been…

Our experience with Curchods has been excellent. The agents have been efficient, professional and organised. They have been infinitely patient and responded to our requests and concerns immediately and effectively. Their knowledge and understanding of the issues around letting a house has made the process very smooth and stress free for us and we are very grateful. Also - they are very easy to talk to, they listened to us and responded with patience, kindness and good humour. Thank you Curchods!

31 March 2025
Unprompted review

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