I'm not a very knowledgeable PC user so appreciate how easy it is to use the software. All the features are automatic and you don't need to think about it.
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Great product and great support! Only issue I had is their documentation could be a little better so I had to contact them a couple times but they always get back to me the same day. That’s better tha... See more
I’ve been using Cyberlab for a few years and when my subscription was recently up for the year, I gladly subscribed again for one more year. Keep up the great work!
I hope they improve their driver updater a little. They just released it and it’s not as polished as some other driver updaters are. Otherwise I’m happy with the software and will likely continue my s... See more
Company details
Written by the company
Love your PC with Cyberlab PC Cleaner! Computer's worldwide are clean, secure and faster since 2004 and we love the opportunity to speed up and secure your computer! "People First" is our motto. Here employees and customers are first, not private equity firms or venture capital firms. Cyberlab, with 19 free features not offered by antivirus, is our limited free software version. Cyberlab PC Cleaner+ offers all the options for up to 5 computers for $29.95 per year. Or try out the 15 day free trial. Between a free software version, 15 day free trial and a 60 day (no questions asked) money back guarantee you're protected no matter what. Cyberlab's U.S. based email and chat support team is here daily to solve all your questions!
Contact info
501 Congress Ave Ste 150, 78701, Austin, United States
- support@cyberlab.com
- cyberlab.com
The help I received was fast and took…
The help I received was fast and took care of the problem immediately. I was happy to have things taken care of with so little effort.
6 December 2020
Reply from Cyberlab PC Cleaner
Hi Michael, thanks for your 5 star review! We really appreciate it and it was my pleasure helping you out.
We're here daily for you in future so please reach out if you have any questions at all!
Oliver
Reply from Cyberlab PC Cleaner
Hi Art, thanks so much for your 5 star ZookaWare review! We're glad your happy with ZookaWare and looking forward to continually improving ZookaWare for you!
Carl
I sent out an installation question by…
I sent out an installation question by email thinking I wouldn’t hear back for at least 24-48 hours. I received a response within 30 minutes. I would definitely recommend Zookaware for their support as well as their product!
28 November 2020
Reply from Cyberlab PC Cleaner
Hi SMA , thanks so much for your 5 star ZookaWare review! We really appreciate it and your continued subscription for ZookaWare Pro.
We're here for you through email and live chat if you have any questions, comments, feedback or anything else in the future!
Carl
I had a problem with an update that…
I had a problem with an update that would not download. Contacted support, the next day they had a fix and all is good.
21 November 2020
Reply from Cyberlab PC Cleaner
Hi Michael,
Thanks for your 5 star review and being a ZookaWare Pro subscriber!
Carl
Reply from Cyberlab PC Cleaner
Hi Philip, thanks so much for your 5 star ZookaWare review! We really appreciate it and being a ZookaWare Pro subscriber!
We're here daily to help you out with anything in the future.
Oliver
Zookaware support was excellent
Zookaware support was excellent! I asked for a discount and received it. They also offered me a week free based on my situation. Plus support removed my old subscription. Anytime I work with Zookaware support they are courteous and helpful!!
I love Zookaware because it removes the files not needed and repairs defragmented files! You can't go wrong with Zookaware!
29 October 2020
Reply from Cyberlab PC Cleaner
Hi Toni, thanks so much for your 5 star ZookaWare review!
I'm glad to hear you love ZookaWare and our excellent support! We appreciate you renewing your subscription and we're here daily to help you out with any questions, suggestions or anything else in the future!
Oliver
Reply from Cyberlab PC Cleaner
Hi Juan, That's awesome! Glad to hear ZookaWare Pro made your PC faster and thanks for your review!
We're here daily to help you with anything in the future!
Oliver
Not a big deal
Not a big deal. I just wanted to get my next pay date.
This way I will not have to go through re-signing up again.
Thanks anyway.Nicholas Sandru
16 October 2020
Reply from Cyberlab PC Cleaner
Hi Nicholas, thanks for your 5 star ZookaWare review!
Your subscription info is inside ZookaWare Pro plus next week we are releasing a new ZookaWare Pro version with more information about your subscription, and links to manage your subscription from inside ZookaWare Pro to make it easier for all our valued customers!
Plus we'll still be here daily to help you out with any questions!
Oliver
A very reliable and useful App with…
A very reliable and useful App with excellent, customer support.
15 October 2020
Reply from Cyberlab PC Cleaner
Hi Roy Danny, thanks so much for your review and continuing to be a ZookaWare Pro subscriber!
We appreciate your support and are here daily to help you!
Oliver
I WAS BILLED TWICE
I was billed twice, again, but I didn't realize I had two subscriptions running concurrently when I only needed one! I cancelled one of them but I still showed a charge on my credit card. Oliver at Zooka support refunded the amount to my account that same day! Also, I use 2 laptops and it was as if Oliver read my mind, sent me my code to unlock Zooka on my other machine too, without my having to ask. So my experience with Zooka support was outstanding thanks to Oliver.
Thank you Oliver, & thank you Zooka
7 October 2020
Reply from Cyberlab PC Cleaner
Hi RC, I'm so happy I could solve your issue and read your mind too!!! I guess I have a new skill I didn't know about before!
Thanks for your awesome review and we're delighted to have you as a ZookaWare subscriber!
Oliver
great product
7 October 2020
Reply from Cyberlab PC Cleaner
Hi Jordan, thanks so much for your 5 star review and for being a ZookaWare Pro subscriber!
We're here daily if you have any questions in the future!
Oliver
Help chat problem solvers
hi, got Intouch with Zookaware.Oliver was the man to Help.Could not seem to Download my Zookaware Pro.He worked on it for a couple off days.We made a connection to my PC. he took control and found the problem.Maleware and a few other problems.At the end i was well pleased
30 September 2020
Unprompted review
Reply from Cyberlab PC Cleaner
Hi David, thanks for your review! Glad I could get your computer clean of all that malware missed by antivirus. Based on my experience with the malware you had we're going to start soon on some new ZookaWare features to remove that type of malware in a few minutes, instead of taking hours and hours of manual work...
We're always here to help you out in the future!
Oliver
I HAD A GREAT ANNOYING PROBLEM WITH MY…
I HAD A GREAT ANNOYING PROBLEM WITH MY ZOOKAWARE, AND I WAS HELPED BEYOND THE CALL BY OLIVER, WHO WAS VERY CHEERFUL, HELPFUL, PERSONABLE, AND ATTENDING TO MY NEEDS AND SITUATION BEAUTIFULLY! OLIVER IS A CREDIT TO YOUR COMPANY. I WOULD GIVE HIM A RAISE AND A PROMOTION. HE SHOULD TRAIN OTHER EMPLOYEES ON HOW TO HELP CUSTOMERS WITH CHEEFUL ATTENTIVE AND EFFECTIVE CARE! THANK YOU TO OLIVER FOR GIVING ME 5 STAR MOST EXCELLENT SERVICE! ALOHA, WARREN NAKANO
30 September 2020
Unprompted review
Reply from Cyberlab PC Cleaner
Aloha Warren, I totally agree with everything you said! Haha.... thanks for your awesome review, I really appreciate it! It was my pleasure helping you out and thanks for being a valued ZookaWare subscriber! We're here for you daily in the future!
Oliver
had issues with renewing my Zookaware…
had issues with renewing my Zookaware Pro. Contacted customer support and left a message That I needed help. Expected to have to wait a long time to hear back. I was pleasantly surprised when I received a return phone call from Oliver in customer support. He spent several minutes and tried many different things before finally finding the issue and solving the problem. I couldn't ask for a better support experience and would highly recommend both the software and the outstanding customer support I received from Oliver. I wish all support had great personnel like him.
Rick Theakston
28 September 2020
Unprompted review
Reply from Cyberlab PC Cleaner
Hi Rick, It was my pleasure helping you and I really appreciate your review! I enjoy helping out ZookaWare users in any way I can and it's always great to get such great feedback and reviews like you posted! Have an awesome week and we're here daily for you in the future!
Oliver
Most of the time
Most of the time, the start of a new scan takes long time wait.
16 September 2020
Unprompted review
Reply from Cyberlab PC Cleaner
Hi Nemesio, After reading your review I followed up on our email conversation from last week asking for a report from your computer so we can look into why the scan is starting slow. I thought when you said the new version is running faster everything was going great for you so I apologize that I didn't get this solved to your satisfaction. The scan normally starts immediately so we definitely want to find out why it's not on your computer.
Please send me the report I mentioned in my email, I'll have engineering review this for you and see how we can make it run faster for you!
Thanks for your review!
Oliver
Had a bad experience with Customer…
Had a bad experience with Customer Service, but the owner of Zookaware intervened and wrote me a very nice long email that was intelligent and helpful to clear up the issue. I've always liked the software and want to continue to use it--does a good job and is quick. All better now...
15 September 2020
Unprompted review
Reply from Cyberlab PC Cleaner
Hi Steven, Glad you're happy with ZookaWare and thanks for being a subscriber the last couple years! We appreciate you signing up your family too!
Carl Haugen
CEO
ZookaWare
You tried to charge me 39.95 for my…
You tried to charge me 39.95 for my renewed subscription, when the current price was 29.95 I would not have caught the over charge if it was not for a glitch in the installation link.
You online support rep was good and refunded the over charge and sent the correct link.
Like you product, but get your billing straight.
12 September 2020
Unprompted review
Reply from Cyberlab PC Cleaner
Hi John, thanks for being a ZookaWare subscriber since 2014!
Since 2004 we sold our software for $29.95 for one computer and $10 for each additional computer per year. I decided to lower our pricing to $29.95 for 5 computers to offer more value to our customers at a lower price. When I decided to lower our pricing I never imagined this would result in anyone being upset or any bad reviews so I’m sorry for any frustration or lack of foresight on my part.
Since the reseller you purchased your subscription through does not allow us to change the pricing on a subscription after you sign up (whether we raise or lower our pricing your yearly subscription fee remains set at the price you signed up at) we previously added 4 computers for free to your subscription before you ever contacted us.
Your $39.95 subscription for 2 computers that you were paying yearly for since 2014 was upgraded to a 6 computer subscription for free in 2020!
When you emailed our support department about this on September 1, 2020 we explained the addition of the 4 free computers to your subscription, the inability to change the subscription pricing through our reseller, we proactively offered to refund/cancel your existing 6 computer subscription so you could sign up at our $29.95 price for 5 computers if you preferred that option and responded to your email with all that great information within 13 minutes.
I’m happy this lower pricing worked better for you as I see you decided to take advantage of our offer to refund/cancel your previous subscription which was completed and responded to on September 1, 2020 within 7 minutes of receiving your email requesting the refund/cancellation.
I’m excited that you love our product and support so much that you purchased a new ZookaWare Pro subscription at our lowered $29.95 pricing for 5 computers on September 5, 2020 after confirming you received your refund to your credit card for your previous $39.95 yearly subscription.
The entire ZookaWare team appreciates you continuing to be a valued ZookaWare subscriber since 2014! We’re here daily to quickly solve any question for you in the future!
Carl Haugen
CEO/Founder
ZookaWare
I've used Zookaware for several years
I've used Zookaware for several years, would not want to be without it. Great registery cleaner!
12 September 2020
Unprompted review
Reply from Cyberlab PC Cleaner
Hi Tammy, thanks so much for being a subscriber since 2012 and for your 5 star review! The entire ZookaWare team thanks you for your continued support. We'll keep improving ZookaWare Pro for you with our updates every 2-4 weeks.
Plus our awesome support team is here for you daily through email and live chat to quickly respond to your questions, comments or feedback!
We look forward to serving you for another 8 years and more!!!
Carl Haugen
CEO
ZookaWare
Reply from Cyberlab PC Cleaner
Hi Barry, thanks for your ZookaWare review! It was my pleasure helping you and we're here daily for you in the future!
Oliver
Zookaware keeps our laptops running…
Zookaware keeps our laptops running fast. We've been users for over 10 years.
9 September 2020
Unprompted review
Reply from Cyberlab PC Cleaner
Hi Doug, thanks for your 5 star ZookaWare review! We love that you've been a subscriber for so long and we look forward to providing you awesome software for the next 10 years!
Carl Haugen
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