Hello Mw. Els
Thanks for your feedback. We always take all feedback to our development department to see if there is anywhere we can improve. When you do handmade products there is always a small chance for fails, even though we have intensive quality control
I will send you a mail regarding the desintegrate plastic parts and the magnet
Slow website: We agree, during high season we have a lot of traffic and it sometimes makes the website a bit slow, but we are working on that
Shipment during high season is always tricky, they promise us a few days for delivery, but unfortunately sometimes they have a hard time keeping up with the amount of deliveries, I apologize
Please let us know if there is anything we can do to improve our service in the future.
Best regards, Morten/ dbramante1928