CROOKS!!!Extremely bad service, first off, they pressure you into writing the reviews, then overcharged me and did not contact me to correct the situation, and when I brought it up to them they act... See more
Company replied
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See what reviewers are saying
The price of units is accelerating in cost each year while service is going down. I've noticed standing water outside units. In the past, there was one person managing the facility and it was fantasti... See more
Company replied
The bilingual manager, Michel Bourdeau, is polite, helpful and exceptionally friendly. The warehouse is clean and secure. A first glance, the 5x10 space looked small to me but it's actually not when y... See more
Company replied
First off, they bill 13 times a year instead of once a month x 12.. They continually raise the rent every 6 months. They are not cordial and reasonable. I am paying about 21$/ square foot whic... See more
Company replied
Company details
Information provided by various external sources
Depuis nos humbles débuts en 1998 jusqu’à aujourd’hui en tant que plus grande entreprise d’entreposage au Canada, notre mission a été de garder les biens de nos communautés en sécurité. C’est ce qui nous guide chaque jour et ce qui nous permet de simplifier et de faciliter la vie de nos clients, un quartier à la fois.
Contact info
Canadian Road 100, M1R 4Z5, Toronto, Canada
- depotium.com
2.7
Poor
400 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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People also looked at
customer service by employees is good…
customer service by employees is good but I think the monthly payment is very expensive for small units, I think the price should be more accessible
2 February 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Elizabeth. Thank you for your feedback. We take great care to set our prices locally in order to ensure we provide the best possible price, which may go up or down. We have a wide variety of different units and price points; please don't hesitate to give us a call at 866-553-7146 and our advisers will sure find a perfect fit for you.
Reply from Depotium Mini-Entrepôt
Thank you for your feedback GM! Happy to be of great service to you.
Too pricy!
No price policy, they raise the rent drastically every year. They even change the payment schedule from monthly to every 4 weeks pretending it doesn’t change anything, except that this involve one more payment a year!
A way too expensive.
Stayed there for 14 years because no other choice, should have buy one!
2 February 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Thierry. Thank you for your feedback. We are appreciative of your loyalty over the years and happy to have been of great service to you. Our 4-week billing cycle allows you to start your rental cycle at any time during the month you desire. What’s even better, we will prorate your billing for the times you don’t need an entire 4 weeks. This way, you don’t have to ever pay for the time you do not use. Simply give us a week notice before your current cycle ends, and we will adjust your billing for the upcoming cycle accordingly. We take great care to set our prices locally in order to ensure we provide the best possible price, which may go up or down. We have a wide variety of different units and price points.
Nothing to complain about people at the…
Nothing to complain about people at the counter, they are polite and respectfull; but the rent should be accountable the first of each month, like residential to make budgetting easier, and therefore THE DIRECTION would stop cutting customer's lock they have to replace at high cust. It happened to a lot of customers I heard them complain about THIS BIKER'S MENTALITY OF PUTTING PRESSURE ON PEOPLE FOR NO REASON. And if it happens that my son owes two months and I come to the counter with the cash for one month, my payment should not be refused, THE CASH IS THERE FOR ONE MONTH ON TWO : TAKE IT FOR CHRIST SAKE, it is frustrating to cross the city for nothing, WAKE UP!
2 February 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Denis. Thank you for your feedback and for bringing this to our attention. We value having you as a customer and would love to see if there is anything we can do to make your experience better. We will also be more than happy to help you set up automatic billing which might make it easier for you and your son going forward. Our 4-week billing cycle allows you to start your rental cycle at any time during the month you desire. What’s even better, we will prorate your billing for the times you don’t need an entire 4 weeks. This way, you don’t have to ever pay for the time you do not use. Simply give us a week notice before your current cycle ends, and we will adjust your billing for the upcoming cycle accordingly.
You mist one star because the site is…
You mist one star because the site is only in english
2 February 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thank you for your feedback, Claude!
your "modest" yearly rental rate…
your "modest" yearly rental rate increases are terrible. My latest increase is in excess of 16%, last years was 15% plus. In addition, they have become 10 month increases not "annual".
Another bone of contention is the fact that your billing is based on a 4 weeks cycle, resulting in 13 annual payments rather than 12.
2 February 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Helmut. Thank you for your feedback. We are thankful, very appreciative to have you as our client. We take great care to set our prices locally in order to ensure we provide the best possible price, which may go up or down. Our 4-week billing cycle allows you to start your rental cycle at any time during the month you desire. What's even better, we will prorate your billing for the times you don’t need an entire 4 weeks. This way, you don’t have to ever pay for the time you do not use. Simply give us just a week notice before your current cycle ends, and we will adjust your billing for the upcoming cycle accordingly.
Price doubled.
I was paying half the price what I’m paying now when I first signed up. It’s like they don’t want me business. Leaving soon.
2 February 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hello, Thank you for your feedback. We value having you as our client and take great care to set our prices locally in order to ensure we provide the best possible price, which may go up or down. We have a wide variety of different units and price points; please don't hesitate to give us a call at 866-553-7146 and our advisers will sure find a more suitable fit for you.
Reply from Depotium Mini-Entrepôt
Hi Stephane. Thank you for your feedback! We are happy that your experience with us is pleasurable! We certainly value having you as our client and take great care to set our prices locally in order to ensure we provide the best possible price always.
Happy customer
We had our locker for over 2 years. Happy with the facilities snd the service. Quick response every time we had a question. Would use their services again!
2 February 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thank you for your review, Marie! It's always a pleasure :).
Great service
Great service, very helpful when I called and organized a storage locker. The location was easy to find and plenty of parking, instructions for access are straight forward and easy to use. The on site skip bin is handy as well. Thanks.
2 February 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Fantastic! Thank you for your feedback Scott : ). It's our pleasure!
Overall not satisfied with the jammed…
Overall not satisfied with the jammed door, water in my locker, price increases every 10 months(more than an apartment increase). More increases and I'm leaving
2 February 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thank you for your review, Robert. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Mr Claude Leduc provides excellent…
Mr Claude Leduc provides excellent service at this location.
2 February 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thank you for your feedback, Pierre! Yes, Mr. Claude is wonderful :).
Great customer service and wonderful…
Great customer service and wonderful enployees. Where I didn’t have such a great experience is in the pricing... my original pricing (2 years ago), was $99.00/ month. 3 months later I receive a letter saying that they are raising to $115.00/ month. In fact their montly prices are every 4 weeks wich in return you end up making 13 payements in a year (I call that false advertising!).
2 February 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thank you for your review, Jason. We truly value having you as a customer. We take great care to set our prices locally in order to ensure we provide the best possible price, which may go up or down. Our 4-week billing cycle allows you to start your rental cycle at any time during the month you desire. What's even better, we will prorate your billing for the time you don’t need an entire 4 weeks. This way, you don’t have to ever pay for the time you do not use. Simply give us just a week notice before your current cycle ends, and we will adjust your billing for the upcoming cycle accordingly.
Disappointed with the constsnt price…
Disappointed with the constsnt price increases and then insurance on top.
It wasn’t until I decided to leave that options were given to reduce the monthly rent. On top, insurance was to be paid. I found an identical locker with security and insurance for 25% less. Not happy with the gouging.
2 February 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thank you for your feedback, Tony. We truly value having you as a customer. We take great care to set our prices locally in order to ensure we provide the best possible price, which may go up or down.
except for the semi-annual location…
except for the semi-annual location increases.
2 February 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Joe, Thank you for your feedback :).
Automatic rate increase every 9 months
First the positives - The facilities are nice, clean, well lit, and the downtown location is very convenient. They have trolleys and a large elevator to the upstairs units. You can also access the building with a personal code. Now the negative - The biggest problem I have is with their rates, which they automatically increase every 9 months by around 15%. They claim it’s due to “higher business costs” and to “continue providing our customers with the best possible services.” I find their reasons bogus. This is just a blatant money grab. Seriously, what are they providing other than empty space, a little heat and electricity? It’s not like they have inventory to replace. There is no “additional value” that I can see. In fact, they REMOVED the personnel that used to work at the office unit on Notre-Dame. I have been a customer for years and they do not reward loyalty. So, if you like prices that increase faster than the rate of inflation, then this place is for you! I’m currently looking to switch somewhere else. I’ve had enough of their excuses.
2 February 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Buck. Thank you so much for your feedback. We are very appreciative of your loyalty and support over the years. It would be an honor to be of continued great service to you. I can assure you, we take great care to set our prices locally in order to ensure we provide the best possible price, which may go up or down.
Cash Trap
23 days rent so 12 weeks per year,and sold your stuffs if dont paid 500$ suffering and making money on a overbid.Nice cash trap !
2 February 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Hi Claude. Thank you for your feedback. Our 4-week billing cycle allows you to start your rental cycle at any time during the month you desire. What’s even better, we will prorate your billing for the time you don’t need an entire 4 weeks. This way, you don’t have to ever pay for the time you do not use. Simply give us a week notice before your current cycle ends, and we will adjust your billing for the upcoming cycle accordingly. We also have an option for you to set up automatic billing which might make it easier for you. Please don't hesitate to speak with one of our on-site reps for further details.
The people are honnest and that safety
2 February 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thank you, Richard!
Reply from Depotium Mini-Entrepôt
Thank you for your feedback Lauriane.
Raising price every years sucks
Raising price every years sucks. Lots of trash outside the place.
1 February 2019
Unprompted review
Reply from Depotium Mini-Entrepôt
Thank you for your feedback, Marco. We take great care to set our prices locally in order to ensure we provide the best possible price, which may go up or down.
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