Great selection of artwork and frames. Big shout out to Alexandra Gater for her use of Desenio artwork in many of her makeovers and for helping me discover a truly inspiring company.
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See what reviewers are saying
If you’re looking for posters that range from photography to illustrations, this is a great supplier. Their frames are a little bit expensive but they do have good prices on posters, especially if you... See more
I like a lot of the prints that are offered on the website, but when trying to make a purchase, I had to change my choice three times either it says it was out of stock or it kicked it out of my check... See more
Got my printings with the corners all bended and my gold frame defected (open corner). Had to try fixing it my self since they do not reply to their emails when I sent them a message mentioning the co... See more
Company replied
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
Desenio Group Inc. 870 Corduroy Road, Suite 400, 43035, Lewis Center, United States
- +17402384149
- https://desenio.ca/info/faqs/
- desenio.ca
4.0
Great
689 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Late delivery and poor framing
My delivery took twice as long as it should have to arrive, and when it did the frame wasn’t finished well and had sharp bits of wood sticking out. Beyond that, I paid for framing service and there was something trapped between the poster and the acrylic. Unimpressed with the whole experience.
4 February 2025
Reply from DESENIO CANADA
Hi ,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.
We kindly request that you please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
DESENIO
Very easy to navigate through the…
Very easy to navigate through the website and the quality is great.
25 February 2025
Unprompted review
print quality was very mediocre
print quality was very mediocre, could have printed that at home on the basic printer. not what i expected
3 February 2025
Reply from DESENIO CANADA
Hi Anastasia,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
Great product.
I created a gallery wall in my home office. It looks amazing! The prints look just like the website. 5 stars!!!
28 January 2025
Love their posters and painting
Love their posters and painting. They delivered on time and the quality of the framers are great too. If you love decorating your home with custom made posters, it’s worth trying.
29 January 2025
Company appears to have good customer…
Company appears to have good customer service. However the quality of some of the canvas print and frames is not very good for the price.
25 January 2025
Reply from DESENIO CANADA
Hi,
We're sorry to hear that our Canvas didn't meet your expectations. We take pride in offering high-quality. We aim to show the true nature of our products on the site as accurately as possible, both in pictures as well as in the individual product description text. The colour and resolution you see on the website depend on the screen and lighting settings of your device, which can, unfortunately, lead to some discrepancies in how your device displays our product characteristics.
If you believe your frame has a defect, our Customer Service team is ready to help resolve the issue. Please reach out through our website's contact page. We appreciate your feedback and are committed to your satisfaction.
DESENIO
Was so-so for me
Two of 4 prints arrived creased which was unfortunate. They were marked down, and for my office, so I kept them. I would hesitate to buy for my home.
21 January 2025
Reply from DESENIO CANADA
Hi Anna,
We’re very sorry to hear your posters were damaged during transit. We take great care to package all orders securely, using durable tubes or flat packaging based on the order’s size and nature. Our goal is to protect your items with high-quality materials, and we regret that this wasn’t your experience.
As we couldn't find any contact information with your review, please reach out to our Customer Service team directly. This will help us resolve the issue promptly and find the best solution for you.
Thank you for your understanding. We look forward to assisting you and ensuring your satisfaction.
DESENIO
Delivery was fast and the drawing are…
Delivery was fast and the drawing are very nice
23 January 2025
Terrible Framing Quality
The quality of the framing was terrible. There are visible gaps where the edges meet. Instead of glass, it is plastic. Incredibly cheaply made and even more cheaply assembled.
10 January 2025
Reply from DESENIO CANADA
Hi,
We're sorry to hear that our frames didn't meet your expectations. We take pride in offering high-quality, FSC® certified frames crafted with precision from responsibly sourced wood and metal. Our frames feature lightweight, shatterproof acrylic glass, which ensures durability and clarity for your artwork.
If you believe your frame has a defect, our Customer Service team is ready to help resolve the issue. Please reach out through our website's contact page. We appreciate your feedback and are committed to your satisfaction.
DESENIO
Selection of art prints could be…
Selection of art prints could be improved but the frames and mats are great quality and value!
11 January 2025
This is my second time ordering
This is my second time ordering. Product was as expected the first time. This time I purchased frames as well, looking forward to receiving them!
30 January 2025
Unprompted review
Was very pleased with my purchase
Was very pleased with my purchase. Exactly as per the website.
5 January 2025
My initial order came with 1/3 prints
My initial order came with 1/3 prints. When I reached out, the quickly shipped the others without an issue. We also love all of the prints!
31 December 2024
It’s too bad there’s no matting in the…
It’s too bad there’s no matting in the frame, makes things look a bit cheap.
6 January 2025
Reply from DESENIO CANADA
Dear Kate,
Thank you for your feedback. We appreciate your thoughts and are sorry to hear that the frame did not meet your expectations.
Our frames are designed to provide a sleek and modern look, but we understand that preferences vary. While our frames do not include matting, we do offer a variety of posters and design options that can complement your space beautifully.
Your feedback is valuable, and we will be sure to share it with our product development team for future improvements.
If you have any further questions or need assistance in finding a style that better suits your preferences, please don't hesitate to reach out.
\-DESENIO
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