Great selection of artwork and frames. Big shout out to Alexandra Gater for her use of Desenio artwork in many of her makeovers and for helping me discover a truly inspiring company.
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See what reviewers are saying
If you’re looking for posters that range from photography to illustrations, this is a great supplier. Their frames are a little bit expensive but they do have good prices on posters, especially if you... See more
I like a lot of the prints that are offered on the website, but when trying to make a purchase, I had to change my choice three times either it says it was out of stock or it kicked it out of my check... See more
Got my printings with the corners all bended and my gold frame defected (open corner). Had to try fixing it my self since they do not reply to their emails when I sent them a message mentioning the co... See more
Company replied
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
Desenio Group Inc. 870 Corduroy Road, Suite 400, 43035, Lewis Center, United States
- +17402384149
- https://desenio.ca/info/faqs/
- desenio.ca
4.0
Great
689 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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AMAZING
AMAZING
great options, a helpful website, and the sale was an actual SALE
26 January 2025
Unprompted review
DO NOT ORDER FROM THEM
This is a follow up to a previous review made on January 21st… I STILL haven’t been able to get a hold of a human being. I’ve gotten replies to my DM’s on Instagram and then they follow up to the information I’ve given with an automated response or just leave me on read. This company as pathetic.
**edit: you have responded to this with your automated message and yet still give absolutely no way of getting in touch with you. Terrible.
4 January 2025
Reply from DESENIO CANADA
Dear Samantha,
We are dedicated to ongoing improvement and meticulously review all feedback to enhance our processes. Your observations will be communicated to our team to ensure we can address the concerns you have raised.
We acknowledge that one of our agents is currently in communication with you regarding your order and is providing you with the highest level of assistance. Please be assured that your order is undergoing thorough verification by our team, and we will provide you with the best support as soon as we receive a response.
Our commitment to delivering exceptional service to our customers is unwavering, and we will ensure that our team receives the requisite coaching to elevate the quality of assistance rendered.
Should you have any additional details or if there is anything we can do to rectify the situation, please do not hesitate to contact our Customer Service team directly. We are here to assist you and would greatly appreciate the opportunity to address your concerns.
Thank you once more for your valuable feedback. We aspire to restore your confidence in us and to deliver the quality experience you rightly deserve in the future.
Sincerely,
DESENIO
Everthing went as expected.
I ordered 2 posters. Quality has been as I expected and I had my posters delivered at the day scheduled. Posters are well protected in a tube.
I'll reorder from desenio if I need other posters. Great job!
1 January 2025
Everything arrived as described and in…
Everything arrived as described and in perfect condition!
3 January 2025
I love the quality of the posters I…
I love the quality of the posters I ordered. It came in a timely manner.
28 December 2024
I purchased $120 for an item and it was…
I purchased $120 for an item and it was the cheapest looking item one can have. It was a waste of my money.
13 December 2024
Reply from DESENIO CANADA
Hi,
We are deeply committed to environmental responsibility and sustainability. We believe it is our duty to minimize our impact on the planet by sourcing materials that are eco-friendly and responsibly produced.
While this dedication to sustainability can sometimes influence our pricing, we firmly believe that investing in high-quality materials is essential for the well-being of our planet and future generations. By choosing eco-friendly options, we aim to deliver exceptional products while also making a positive contribution to the environment.
We appreciate your understanding as we balance sustainability with pricing. Your support is crucial to our mission of creating a more environmentally friendly business model. If you have any questions or would like to learn more about our sustainable practices, please feel free to reach out to our Customer Service team.
DESENIO
Disappointed
I ordered two prints with the framing service. While prints are nice, the frame material is very cheap. Taking off the packaging off my frame I had little chips off the black paint of the frame. The front of the frame is a plexiglass/ plastic material. The frames feel cheap and the plexiglass cause a glare making them look cheap. Not worth the price even with the discount I received during their sale.
29 December 2024
Reply from DESENIO CANADA
Hi Mathew,
We're sorry to hear that our frames didn't meet your expectations. We take pride in offering high-quality, FSC® certified frames crafted with precision from responsibly sourced wood and metal. Our frames feature lightweight, shatterproof acrylic glass, which ensures durability and clarity for your artwork.
If you believe your frame has a defect, our Customer Service team is ready to help resolve the issue. Please reach out through our website's contact page. We appreciate your feedback and are committed to your satisfaction.
DESENIO
Half of my order didn’t come
Half of my order didn’t come. Took over a week to get it resolved and have now been waiting over a week for my replacement items when website suggests a few business days. Art was nice but not worth the long wait.
29 December 2024
Reply from DESENIO CANADA
Hi Desenio,
We sincerely apologize for the inconvenience of not receiving all of the products you ordered. We understand how frustrating this can be, especially when you're eager to enjoy your purchases.
We are committed to fulfilling orders accurately and on time, and we take this matter seriously. Please reach out to our Customer Service team with your order details, and we will work diligently to resolve this situation and ensure you receive the remaining items.
Thank you for your understanding and patience. Your satisfaction is our top priority, and your feedback helps us improve our services for all customers.
DESENIO
One of the prints arrived with a stain
27 December 2024
Reply from DESENIO CANADA
Hi Sarah,
We’re very sorry to hear your poster was damaged. We take great care to package all orders securely, using durable tubes or flat packaging based on the order’s size and nature. Our goal is to protect your items with high-quality materials, and we regret that this wasn’t your experience.
As we couldn't find any contact information with your review, please reach out to our Customer Service team directly. This will help us resolve the issue promptly and find the best solution for you.
Thank you for your understanding. We look forward to assisting you and ensuring your satisfaction.
DESENIO
Awful
Awful. Quality has gone way done. Flimsy frames, crooked prints, and colors are not as shown super dull and dark. Still in the process of trying to get a refund from them. Don't shop here - such a shame as I used to love them but they are cutting corners.
21 December 2024
Reply from DESENIO CANADA
Hi Amii,
Thank you for contacting us about this.
We are sorry to hear that your order didn’t match your expectations.
We aim to show the true nature of our products on the site as accurately as possible, both in pictures as well as in the individual product description text. The colour and resolution you see on the website depend on the screen and lighting settings of your device, which can, unfortunately, lead to some discrepancies in how your device displays our product characteristics.
Additionally, when digital pictures become printed, it is expected to see some differences in the reproduction, not only due to the change from digital to analog, but also due to the inherent characteristics of the paper.
Our customer service will be in contact with you shortly to assist you further.
Thank you for your patience,
DESENIO
Quick delivery and love the art!
21 December 2024
So many amazing options it was hard to…
So many amazing options it was hard to decide. Easy to navigate and being able to create your own artwork or upload personal photos is amazing.
13 January 2025
Unprompted review
Absolutely beautiful prints
Absolutely beautiful prints, im very pleased with the quality. I need more walls to buy more prints lol The customer service is incredible. They show how it's supposed to be done. Wish all companies have this level of customer service.
23 December 2024
Order placed on dec 22nd still not…
Order placed on dec 22nd still not received. No replacement or refund for my order that you guyz told me that it was lost on the way.
22 December 2024
Reply from DESENIO CANADA
Hi Goldie,
Thank you for sharing your experience with us. We sincerely apologize for the delays and lack of communication you encountered—it’s clear that we fell short of the standards we aim to uphold, and for that, we’re truly sorry.
We’ve reviewed your case and can confirm that the issue has now been escalated for resolution. One of our agents has reached out to you directly to ensure your concerns are addressed and a suitable resolution is in place.
Your feedback is invaluable, as it helps us identify areas where we need to improve. We are committed to making things right for you and ensuring such incidents don’t happen again. Thank you for your patience and for giving us the opportunity to address this situation.
/Desenio
Easy to find what I needed
10 January 2025
Unprompted review
Great quality !
Great quality !! Exactly as presented in the pictures online !! Fast delivery and good packaging to insure art stays intact !!
Will restack with new prints for the next season for sure !!
15 December 2024
I still have not received my order!!!
14 December 2024
Reply from DESENIO CANADA
Hi,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
DESENIO
No update about my order since I placed…
No update about my order since I placed it 3 weeks ago yet I’ve received a dozen promotional emails. Where is my order????
15 December 2024
Reply from DESENIO CANADA
Hi Fff,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
DESENIO
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