Great selection of artwork and frames. Big shout out to Alexandra Gater for her use of Desenio artwork in many of her makeovers and for helping me discover a truly inspiring company.
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See what reviewers are saying
If you’re looking for posters that range from photography to illustrations, this is a great supplier. Their frames are a little bit expensive but they do have good prices on posters, especially if you... See more
I like a lot of the prints that are offered on the website, but when trying to make a purchase, I had to change my choice three times either it says it was out of stock or it kicked it out of my check... See more
Got my printings with the corners all bended and my gold frame defected (open corner). Had to try fixing it my self since they do not reply to their emails when I sent them a message mentioning the co... See more
Company replied
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
Desenio Group Inc. 870 Corduroy Road, Suite 400, 43035, Lewis Center, United States
- +17402384149
- https://desenio.ca/info/faqs/
- desenio.ca
4.0
Great
689 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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My order missing items not delivered but charges for the purchase . …
My order never came, although I was told it was delivered, it was not.
I sent a claim notice out that my order is missing. No one called and I was waiting for two weeks when my prints arrived without any contact from the company. The prints are great but the service left a lot to desire.
10 December 2024
Reply from DESENIO CANADA
Hi,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
DESENIO
Wonderful print
The poster was packed with great care and the quality is outstanding! I will definitely be purchasing more.
10 December 2024
The prints are cute and the quality is…
The prints are cute and the quality is excellent!
31 December 2024
Unprompted review
Great quality print!
Great first experience ordering from Desenio! The selection was great and prices were very fair - plus they were having a sale! Placing an order was super easy and delivery was quick. Quality of the print I ordered is very good / exactly as described. Looks great hanging above my bar cart! I will be ordering again and highly recommend to others.
30 November 2024
Ordered 3 posters, 1 came wrong
Ordered 3 posters, one of them arrived wrong and not what I ordered. Left a message more than a week ago, and still haven't heard back.
9 December 2024
Reply from DESENIO CANADA
Dear Customer,
Thank you for sharing your feedback with us.
We sincerely apologize for the inconvenience caused by receiving the wrong poster and for the delay in responding to your message. This is not the experience we aim to provide, and we regret falling short in this instance.
Our Customer Service team has now reached out to you to assist with resolving this issue promptly. We truly appreciate your patience and understanding as we work to make things right.
Thank you for bringing this to our attention, and we hope to restore your trust in us.
\-DESENIO
Reply from DESENIO CANADA
Dear Customer,
We’re sorry to hear that the prints didn’t meet your expectations. We work hard to ensure every piece meets our high standards for quality, using premium materials like 200g/m² age-resistant paper with a matte finish to deliver beautiful, lasting artwork.
If you believe your print has a defect or issue, we’d love the opportunity to make it right. Please contact our Customer Service team via our website, and they’ll assist you with resolving this matter as quickly as possible.
Thank you for sharing your experience, and we hope to ensure your satisfaction with our products moving forward.
\-DESENIO
Bad - no order, no service
Ordered almost a month ago, have not received my order as of Dec 29th. Have contacted customer service twice, with no response.
8 December 2024
Reply from DESENIO CANADA
Hello Sarah,
Thank you for sharing your feedback on Trustpilot, and we sincerely apologize for the delay with your order.
The recent Canada Post strike backlog has unfortunately caused delays for some parcels, which may explain the situation. Rest assured, our Customer Service team has reached out to you directly to assist and provide updates on your order.
We truly value your patience and understanding and are committed to resolving this for you as soon as possible. Thank you for bringing this to our attention.
\-DESENIO
Easy to use
Easy to use, has visual aids to let you know the purchase will look alright in your room and nice discount.
27 December 2024
Unprompted review
Why can I not create an account
Why can I not create an account? How am I supposed to save all the information and items on my Wishlist?
26 December 2024
Unprompted review
Reply from DESENIO CANADA
Hello Shyla,
Thank you for your feedback! We’re glad to hear you’re exploring our collection.
Currently, we don’t offer an account service on our website, which means features like saving items to a wishlist aren’t available. We understand this might be frustrating, and we truly appreciate your input—it helps us identify areas for improvement.
In the meantime, we recommend saving the links to your favorite items in a document or bookmarking them in your browser to keep track of your wishlist.
If you have any other questions or suggestions, feel free to reach out to our Customer Service team—we’re here to help!
\-DESENIO
Great way to buy art. …
The print I chose was perfectly framed and arrived on time. The art selection is amazing.
4 December 2024
I expected my art to arrive in a flat…
I expected my art to arrive in a flat carbonara covering. Instead it was rolled. It was difficult trying to put it in the frame and I had to add tape to it which has probably ruin the actual print now.
4 December 2024
Reply from DESENIO CANADA
Dear Customer,
Thank you for sharing your feedback on Trustpilot. We're sorry to hear that the way your prints were packaged caused inconvenience.
To ensure safe transit and minimize damage during delivery, we use rolled packaging for certain sizes. We understand that this might make framing a bit more challenging, and we truly regret that this impacted your experience.
If you’re ever in need of assistance or guidance on handling and framing your prints, our Customer Service team is always happy to help. Please don’t hesitate to reach out—we’d love to assist.
Thank you again for your feedback. It helps us improve, and we hope to provide you with a better experience in the future.
\-DESENIO
Easy site to navigate
Easy site to navigate, lots of selection will definitely be back.
3 December 2024
My order arrived missing the print…
My order arrived missing the print photo, i received only an empty frame. Trying to reach customer service but there are only the robot assist. This was a xmas present and now i am stuck with nothing...
23 December 2024
Unprompted review
Reply from DESENIO CANADA
Hi Virginie,
Thank you for sharing your feedback. We’re sorry to hear about the confusion with your order.
Some personalized items are made on demand and ship separately, which may cause them to arrive at different times. Rest assured, our Customer Service team is already in contact with you to provide more information and resolve this issue.
Thank you for your patience, and we look forward to assisting you further!
\- DESENIO
Reply from DESENIO CANADA
Hi,
We sincerely apologize for the challenges you've faced with our freight partner. We understand how frustrating delays can be, and this is not the level of service we aim to provide our valued customers.
We are committed to ensuring that every aspect of your order, including delivery, meets your expectations. While we strive to maintain high standards with our freight partners, unforeseen circumstances can occasionally lead to delays.
Thank you for your patience and understanding. Your feedback will be shared with our freight partner to help improve future services. If you have any specific concerns or questions, please reach out to our Customer Service team — we're here to assist you.
Thank you for bringing this to our attention. We appreciate your feedback and hope to restore your confidence in our services.
DESENIO
The print is beautiful but the frame…
The print is beautiful but the frame has a poor stain job and is unimpressive.
2 December 2024
Reply from DESENIO CANADA
Hi Kat,
We’re sorry to hear that your frames didn’t meet your expectations. At our company, we take pride in providing high-quality, FSC® certified frames made with care from responsibly sourced wood and metal. Our frames are designed with lightweight, shatterproof acrylic glass to ensure both durability and clear display for your artwork.
If you suspect your frame has a defect, our Customer Service team is here to assist you. Please don’t hesitate to reach out via the contact page on our website. We value your feedback and remain committed to your satisfaction.
\-DESENIO
Still haven't received prints yet after…
Still haven't received prints yet after almost 4 weeks.
1 December 2024
Reply from DESENIO CANADA
Dear Linda,
Thank you for sharing your feedback on Trustpilot. We understand how frustrating it must be to experience delays with your order.
We wanted to let you know that the delay is due to the recently resolved Canada Post strike. While shipping operations have resumed, the backlog created during the strike has led to longer delivery times.
We sincerely apologize for the inconvenience this has caused. If you have any further questions or concerns, please feel free to reach out to us directly—we’re here to help!
Thank you for your patience and understanding.
\-DESENIO
This is my second purchase in one…
This is my second purchase in one month. Very easy to navigate and the quality of what I ordered is fabulous.
19 December 2024
Unprompted review
My order process was fine but it kept…
My order process was fine but it kept rejecting my very real physical address. I had to ship it to a friends house. Very annoying.
16 December 2024
Unprompted review
Reply from DESENIO CANADA
Hi Andrea,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.
If you have any further details or if there’s anything we can do to rectify the situation, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
DESENIO
Fun print and good quality!!
Love my print and keep getting compliments on it. Quality is great and colors are as shown :))
23 November 2024
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