Great selection of artwork and frames. Big shout out to Alexandra Gater for her use of Desenio artwork in many of her makeovers and for helping me discover a truly inspiring company.
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If you’re looking for posters that range from photography to illustrations, this is a great supplier. Their frames are a little bit expensive but they do have good prices on posters, especially if you... See more
I like a lot of the prints that are offered on the website, but when trying to make a purchase, I had to change my choice three times either it says it was out of stock or it kicked it out of my check... See more
Got my printings with the corners all bended and my gold frame defected (open corner). Had to try fixing it my self since they do not reply to their emails when I sent them a message mentioning the co... See more
Company replied
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
Desenio Group Inc. 870 Corduroy Road, Suite 400, 43035, Lewis Center, United States
- +17402384149
- https://desenio.ca/info/faqs/
- desenio.ca
4.0
Great
689 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great quality posters
Great selection, easy to coordinate. I would give one suggestion to the company: give dimensions of the white space border.
27 October 2024
Reply from DESENIO CANADA
Hello,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
I’ve ordered from here before and…
I’ve ordered from here before and didn't have this problem but due to the posters being rolled for transit, when I framed them this time, there were multiple creases in the paper still showing after framing. It was transported in the same way as my first order so I’m not sure why I didn’t have this problem the first time but do now.
21 October 2024
Reply from DESENIO CANADA
Hi Cindy,
We’re very sorry to hear your posters were damaged during transit. We take great care to package all orders securely, using durable tubes or flat packaging based on the order’s size and nature. Our goal is to protect your items with high-quality materials, and we regret that this wasn’t your experience.
As we couldn't find any contact information with your review, please reach out to our Customer Service team directly. This will help us resolve the issue promptly and find the best solution for you.
Thank you for your understanding. We look forward to assisting you and ensuring your satisfaction.
DESENIO
Met my expectation
The print was really nice along with the timely and safe delivery. I would surely repeat.
23 October 2024
I am happy with the product quality but…
I am happy with the product quality but I was not delivered everything I ordered. As the matter of fact, as all my prints were part of various collages that I used for my Model Home Project, I had to install incomplete collages.
Still not sure how will I deal with that and if I will get a refund for items not supplied.
16 October 2024
Reply from DESENIO CANADA
Hi Gordana,
We sincerely apologize for the inconvenience of not receiving all of the products you ordered. We understand how frustrating this can be, especially when you're eager to enjoy your purchases.
We are committed to fulfilling orders accurately and on time, and we take this matter seriously. Please reach out to our Customer Service team with your order details, and we will work diligently to resolve this situation and ensure you receive the remaining items.
Thank you for your understanding and patience. Your satisfaction is our top priority, and your feedback helps us improve our services for all customers.
* DESENIO
Amazing selection of art…
My order arrived quickly and extremely well packaged to avoid any damage to the prints. I was very excited to have them framed and up on my walls.
The only difficult part was searching through the huge selection of prints on offer lol.
I highly recommend Desenio for your artwork needs.
17 October 2024
Received my framed photo with a crack…
Received my framed photo with a crack in it and the frame is broken. Very disappointing
15 October 2024
Reply from DESENIO CANADA
Hi Melanie,
We're sorry to hear your frames arrived damaged.
While we carefully choose our packaging to ensure safe delivery, occasional damage can still occur during transit.
We apologize for any inconvenience this has caused and appreciate your understanding.
Our Customer Service team will contact you soon to resolve this issue.
We value your input and are committed to finding a solution that restores your confidence in our products.
Thank you for your patience. We look forward to assisting you and ensuring your satisfaction.
\-DESENIO
I loved the prints but delivery needs improvement
I loved the prints! But was so disappointed about the delivery of the items. Took too long, and I would have expected a better estimate about delivery times atleast. It’s better to know, than not to know.
13 October 2024
Reply from DESENIO CANADA
Hello,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.
If you have any further details or if there’s anything we can do to rectify the situation, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
DESENIO
Really good customer service
Deseino's customer service is really good. I dealt with Edward who listened and solved the problem we had. I recommend him.
30 September 2024
Large art selection both in prints and…
Large art selection both in prints and canvas; quick delivery time; and very good quality of prints and frames.
10 October 2024
Bad experience
Bad experience. The delivery never arrived and no one can figure out what to do and now they have my money and I have nothing.
7 October 2024
Reply from DESENIO CANADA
Hi John,
Thank you for your feedback.
We are very sorry to hear that you have not received your order! We have coordinated this with our freight partner who admitted that it was a mishap from their end.
Our customer service will be in contact with you shortly to provide you with the appropriate compensation.
Again, our sincere apologies for any inconvenience!
Haven’t received my order yet
Haven’t received my order yet, been approx 3 week. Wrote to customer service and never got a reply.
7 October 2024
Reply from DESENIO CANADA
Hello,
Thank you for your feedback.
We are very sorry to hear that you did not receive your order! It is quite unusual for orders to be delayed for this long, as we pack and ship orders as quickly as possible to meet our expected delivery time.
Our customer service will be in contact with you shortly. With your input, we hope to find the best resolution.
Again, our apologies for any inconvenience!
Good custumer service.
They made an error in shipping by forgetting a product, but they quickly correct the situation, very good customer service.
3 October 2024
The picture frame looks a bit cheap for…
The picture frame looks a bit cheap for the price paid.
7 October 2024
Reply from DESENIO CANADA
Hi Neuveta,
We're sorry to hear that our frames didn't meet your expectations. We take pride in offering high-quality, FSC® certified frames crafted with precision from responsibly sourced wood and metal. Our frames feature lightweight, shatterproof acrylic glass, which ensures durability and clarity for your artwork.
If you believe your frame has a defect, our Customer Service team is ready to help resolve the issue. Please reach out through our website's contact page. We appreciate your feedback and are committed to your satisfaction.
* DESENIO
Was dissatisfied to see that the size…
Was dissatisfied to see that the size of the picture included a large white border. It should have been made more clear that all pictures include a white order. The frames purchase for these pictures already have a matting, and the matting is not the same colour as the white border in the picture. Definitely feeling like I was cheated and the pictures don’t have the look that we want in the room. Will likely sub out for something else from a different company.
6 October 2024
Reply from DESENIO CANADA
Hi Melinda,
We’re genuinely sorry to hear that you are not satisfied with the prints you ordered. Your feedback is vital to us, and we appreciate you taking the time to share your thoughts.
We strive to provide accurate product descriptions and clearly showcase the printed white border in our images, but we understand that expectations can sometimes differ from reality.
If you have any specific concerns or if there's anything we can do to improve your experience, please reach out to our Customer Service team. We are dedicated to resolving any issues and ensuring your satisfaction with your purchase.
Thank you for your understanding, and we hope to serve you better in the future.
* DESENIO
Great quality
Shipping was fast and everything arrived in tact and as expected!! My walls are looking amazing :)
29 September 2024
Wonderful Art, not so wonderful delivery service
Wonderful, quality art, packaged expertly so as to avoid any damage. The only reason I knocked a star off was because the delivery was extremely delayed and the tracking information was very sub-par.
15 September 2024
Super happy with my print and frame
Super happy with my print and frame
Will be ordering again!
29 September 2024
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