DG Brownies Reviews 226

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

These are one of the best brownies I’ve ever consumed. They’re light yet dense and completely satisfying, you can eat a couple and still not feel sluggish due to the lack of dairy. I gave them to many... See more

Company replied

Rated 5 out of 5 stars

The brownies were amaaazing. Really rich and indulgent, perfect mix of moist and shiny top, just amazing. I loved the Raspberry Delight that was flavor of the month February, but also the standard ch... See more

Company replied

Rated 5 out of 5 stars

DG Brownies NEVER disappoint! I've used them several times during the pandemic to send my mother-in-law a "sweet treat" and to let her know that we're thinking about her. The quality has always been... See more

Company replied

Rated 5 out of 5 stars

I totally forgot my friends birthday until the day before and I didn’t want to send the usual last minute flower arrangement (boring). So I decided to send her DG brownies. I had them before so I know... See more

Company replied

Company details

  1. Cake shop

Written by the company

Welcome to the DG Brownies Trust Pilot page. Visit our website for delicious treats for friends and family today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

226 reviews

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Rated 5 out of 5 stars

Amazing brownies

Amazing brownies and amazing support.
Every question or issue I have had has been resolved fast and efficiently.
I have bought many times and I’ll continue doing so.

1 August 2021
Unprompted review
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Reply from DG Brownies

Hello Josep,

We are so glad to hear that you love our DG Brownies!

Thank you for your great feedback

The DG Team

Rated 4 out of 5 stars

Whilst I know the brownies are…

Whilst I know the brownies are delicious as I'd tasted them before my purchase, I was rather disappointed that there was nothing in the package that confirmed my order, gave the background of the company or a note of thanks. I appreciate this information is on your website but that's a machine, a hand-written note is more personal.

22 July 2021
Unprompted review
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Reply from DG Brownies

Hello Teresa,

We are very glad you enjoyed your DG Brownies!

Thank you very much for your valuable feedback - this is something that our team can look into!

The DG Team

Rated 5 out of 5 stars

DG Brownies NEVER disappoint

DG Brownies NEVER disappoint! I've used them several times during the pandemic to send my mother-in-law a "sweet treat" and to let her know that we're thinking about her. The quality has always been top notch, the delivery astoundingly quick, and the variety of their brownie of the month has made it so my MIL doesn't feel like I'm sending her brownies... again!

21 July 2021
Unprompted review
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Reply from DG Brownies

Hey Chip,

We’re so glad you’re enjoying the new flavours!

Thank you for your great review!

The DG Team

Rated 4 out of 5 stars

Brownies are DELICIOUS - but shipping is unreliable

Brownies are DELICIOUS, packaging lovely, only slight downside is quite inconsistent delivery times (has sometimes taken 3 days for my order to just get shipped, other times i've received it the day after ordering), and despite living in london I can't get the same day/next day london delivery :( Makes it impossible to order for a special occasion - please improve shipping speed & delivery provider and i'll be your best customer!

12 July 2021
Unprompted review
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Reply from DG Brownies

Hi Amy,

Thank you for reviewing your experiences with DG Brownies. We appreciate you shopping with us regularly!

We have looked into your latest order and we can see the order was placed Friday 9th, 14:25. Unfortunately, this is just a couple of hours after our daily cut off time for same day shipping (11am). Orders placed after the daily cut off time are baked and shipped the following working day. As per normal practice, a shipping confirmation email was sent Monday 12th, 17:57. I am happy to understand your order has now been delivered, Monday 13th.

In relation to shipping, we are currently working with our trusted London based courier XeroE to fulfil next day deliveries to 131 London postcode groups. Greater London is not within scope at the moment but XeroE is scaling their delivery radius. We will announce the exciting news once operational.

If you are looking to order for special occasions, please contact us and I am sure the team will be more than happy to help.

Kind reagrds,
The DG Team

Rated 5 out of 5 stars

Delicious brownies every time

Delicious brownies every time, new flavours are great! Package well presented, good customer communication.

5 July 2021
Unprompted review
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Reply from DG Brownies

Hi Barbara!

We are so glad that you are enjoying the new "Flavour of the Month"!

Thank you for your great review,
The DG Team

Rated 5 out of 5 stars

We absolutely love these brownies

We absolutely love these brownies. So yummy and the perfect size. Can't wait to make another order.

1 July 2021
Unprompted review
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Reply from DG Brownies

Hi Sarah,

We are so glad to hear that you like DG Brownies and are satisfied with the taste and size!

Thank you for your support,
The DG Team

Rated 5 out of 5 stars

All good :)

Quick delivery, quality packaging, delicious brownies!

1 July 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi Rose,

We are so happy to hear you enjoyed your DG Brownies experience.

Thank you so much for your kind review,
The DG Team

Rated 5 out of 5 stars

This is my second order of brownies

This is the second batch of brownies i have ordered. The first was for a celebration at work and everyone loved them. This recent order was for a box of 4 and for no particular reason - just a family treat! I am not a vegan but just find these taste so amazing.

30 June 2021
Unprompted review
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Reply from DG Brownies

Hi Annabel!

Thank you so much for your kind review! We are so glad to hear that you enjoyed your DG Brownies experience!

Best,
The DG Team

Rated 5 out of 5 stars

Glorious brownies!

Glorious brownies - I bought them on a whim because my initials are also DG and I wondered if they were a worthwhile namesake…my good they are!! Just delicious , and so affordable - I’ll be buying some more for sure! Thank you for bringing a little more sweetness into this thing called life :)

12 June 2021
Unprompted review
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Reply from DG Brownies

Hi there,

Thank you so much for your lovely review!

We are so glad you enjoyed the brownies and we were able to live up to the DG name!

Thank you for supporting our small business!

Kind regards,
The DG Team

Rated 5 out of 5 stars

The most delicious brownies EVER!

OMGOODNESS!! I you like brownies, you’ll LOVE the ones from DG!

I started a subscription for part of my daughter’s 16th birthday present in April.
I emailed customer service to ask if they could be addressed to her rather than me, and they were brilliant, even adding a complimentary ‘Just for Me’ box for me to make sure I got to try them. 😊

They are the most delicious brownies I have tasted - they are moist, chocolaty and crisp on the top. They taste really rich and decadent.

They do a monthly flavour; April’s was Biscoff, May’s was Oreo. You can choose to have all original flavour, or half original, half monthly flavour.

I’ve just ordered some of the limited edition PRIDE ones for someone else.

They are such great value on subscription too. I pay just under £16 for sixteen delicious brownies, wrapped in a bright yellow box and that includes delivery.
(The boxes are brilliant to keep and store bits in)

I’d recommend them to anyone as a gift or just as a treat for themselves.
In fact they are a perfect gift choice as not only are they beautifully packaged, but you know that the recipient will love them.

I can’t wait for her next delivery- they have salted caramel this month!! My absolutely fave 🥰

12 June 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi Andrea!

Thank you so much for your kind review!

We are so happy to hear that you enjoyed your experience with DG Brownies. We are so glad you like the taste of DG Brownies and your daughter was pleased with her birthday subscription!

We hope you enjoy the new flavours we will bring out in the months to come!

At DG Brownies we strive to maintain good relationships with our customers and provide excellent customer service, your kind feedback is greatly appreciated.

Best wishes,
The DG Team

Rated 5 out of 5 stars

The most delicious vegan brownies I've ever had!

The most delicious vegan brownies I've ever had!! They are so damn good, no one can tell they are vegan. Such good customer service and interaction on social media too. Always a pleasure to deal with the company. And really appreciate the free gifts they often add to my orders ❤️

11 June 2021
Unprompted review
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Reply from DG Brownies

Hi Kate!

Thank you so much for your kind review!

We are so happy to hear that you enjoyed your DG Brownies experience and we really appreciate your support. We pride ourselves on maintaining great relationships with customers and offering support wherever we can. It is wonderful to know that you appreciate our customer service.

Thank you,
The DG Team

Rated 3 out of 5 stars

I was extremely disappointed when I…

I was extremely disappointed when I received my brownies. I had ordered the ‘one box for me’ offer, meaning 4 brownies in all, but only received one box of two brownies. I had ordered previously for the family, but didn’t realise how small the actual cakes were. However, the taste was good.

10 June 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi Joyce,

We are very sorry to read you did not receive what you were expecting.

The 'Box For Me' includes two brownies and we can understand where the confusion may have come from.

A DG representative has sent an email, we hope to reach a solution regarding your recent experience.

We hope to hear from you soon.

Kind regards,
The DG Team

Rated 4 out of 5 stars

Top notch customer service but very small brownies

Top notch customer service, they helped me out with my order and replied promptly even in the evening

Pretty good brownies considering they’re vegan.

However not 5 stars because the brownies were so much smaller than it looked from the website’s photos/ Instagram. The size of one brownie is actually around a ping pong ball size. Might be better to call them bite size brownies.

10 June 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi Denise,

We are so glad to hear you were pleased with our customer service and were pleased with the taste!

In relation to sizing, we have highlighted product sizes (in centimeters) but also weight (excluding packaging) for our new visitors to gauge the product dimensions. The section is automatically opened and visible on each of our product pages.

We appreciate your feedback and thank you for supporting a small business.

Kind regards,
The DG Team

Rated 5 out of 5 stars

Amazing brownies

Amazing brownies, arrived quickly! A nice treat to say farewell to my colleagues! Thanks again.

10 June 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi there!

We are so pleased to hear you enjoyed your experience with DG Brownies!

Thank you very much,
The DG Team

Rated 5 out of 5 stars

Very delicious

Very delicious. You don't need to eat much as they are good quality. Will definitely buy again. Thank you DG.

10 June 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi Emma,

We are so happy to hear that you enjoyed to DG Brownies experience!

Thank you so much for your support.

Best,
The DG Team

Rated 2 out of 5 stars

Disappointing to say the least!

Disappointing to say the least!
Was really looking forward to trying these after seeing them on instagram.
The delivery was quick which was a positive and the packaging of the box was really nice but the brownie's itself was the disappointment.
They were tiny and wasn't the best tasting either.
They tasted like the Thortons brownie's which you can get from the shop for £1 for 16.
Great idea but I do feel it is massively over priced for the size of the brownies and the taste can certainly be improved.
Wouldn't recommend unless they were made bigger for the same price as well as being more gooey.

9 June 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi Fabio,

Firstly, thank you for shopping with us!

We are very sad to hear your DG Brownies did not live up to your expectations. A DG representative has sent an email, we hope to reach a solution regarding your order.

We hope to hear from you soon.

Kind regards,
The DG Team

Rated 5 out of 5 stars

Really great taste and flavour!!

Really great taste and flavour!!
Delivered on time

7 June 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi Soma,

Thank you for your kind review!
We are thrilled that you were satisfied with your DG Brownies experience and enjoy the taste!

Thank you,
The DG Team

Rated 5 out of 5 stars

Amazing flavour

Amazing flavour, texture, presentation, AMAZING EVERYTHING! ❤️

4 June 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi Fátima,

Thank you so much for your kind review!
We are so happy that you enjoyed your brownies and experience.

Kind regards,
The DG Team

Rated 5 out of 5 stars

Top quality extremely great well made brownie. Give it a try you won’t be disappointed …

Firstly I love there products and buy most fortnights ,, I did not get on with this weeks new flavour with the orrio’s but il be looking forward to this next weed caramel , there a melt in your mouth brownie and they keep well on fridge and freezer for any occasion, there customer service and weekly postage is 5 star. I’m extremely glad I tryed them .

4 June 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi Darren,

We are so grateful for you support and are so thankful for your custom!

We are so sorry to hear that you weren't satisfied with the Oreo flavour of the month. If you would like to discuss this further, as usual, we remain available via email, live website messenger and social media channels.

Kind regards,
The DG Team

Rated 5 out of 5 stars

great brownies

great brownies

Nicely packaged and arrive promptly, our little weekend treat.

4 June 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi there,

We are so happy you enjoyed your DG Brownies experience and thank you for your kind review!

Best,
The DG Team

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