DG Brownies Reviews 226

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

These are one of the best brownies I’ve ever consumed. They’re light yet dense and completely satisfying, you can eat a couple and still not feel sluggish due to the lack of dairy. I gave them to many... See more

Company replied

Rated 5 out of 5 stars

The brownies were amaaazing. Really rich and indulgent, perfect mix of moist and shiny top, just amazing. I loved the Raspberry Delight that was flavor of the month February, but also the standard ch... See more

Company replied

Rated 5 out of 5 stars

DG Brownies NEVER disappoint! I've used them several times during the pandemic to send my mother-in-law a "sweet treat" and to let her know that we're thinking about her. The quality has always been... See more

Company replied

Rated 5 out of 5 stars

I totally forgot my friends birthday until the day before and I didn’t want to send the usual last minute flower arrangement (boring). So I decided to send her DG brownies. I had them before so I know... See more

Company replied

Company details

  1. Cake shop

Written by the company

Welcome to the DG Brownies Trust Pilot page. Visit our website for delicious treats for friends and family today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Heavenly

I am super picky about brownies, but these were divine! The only let down was I could still taste the apple a little bit but I think that’s just personal nit picking because honestly best brownie I’ve had in the longest time

4 June 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi Charlotte,

Thank you for your feedback, we will review your comments and look into this.
We are so glad you enjoyed the brownies!

Best wishes,
The DG Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great communication and extremely chocolatey light brownies. I will definitely order again and recommend!

4 June 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi Tracy,

Thank you so much for you kind review!
We are so happy you are satisfied with your DG Brownies experience!

Kind regards,
The DG Team

Rated 5 out of 5 stars

Very tasty brownies

Very tasty brownies! Perfect with ice cream! Will order again soon! Thank you DG Brownies!

4 June 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi Joanna,

Thank you so much for your support. We agree, the brownie/ice cream combination is a favourite for us too!

Kind regards,
The DG Team

Rated 5 out of 5 stars

Amazing Vegan Brownies!

Amazing Vegan Brownies!! Good quality conscious treat - the ordering process was smooth and I was impressed by the fast delivery. Ordered a variety box for my boyfriend and had to get a box for myself - I demolished mine on arrival and sulked whilst he enjoyed his! Will definitely be ordering again.

4 June 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi there,

Thank you so much for your kind review, we are so happy that you enjoyed your DG Brownies experience!

Thank you for your support,
The DG Team

Rated 5 out of 5 stars

I am always happy to support small…

I am always happy to support small business and I had a good discount offer emailed to me. I am also amazed that these are vegan, my husband and I think they are delicious, the delivery and the packaging were flawless. The only criticism I would have would be that in the "box for us" I found that 2 of the 4 brownies were smaller ( maybe the cutting was just a smidge off) and overall the brownies are small, but in all fairness they do tell us the size on the website. I would order again as a treat.
EDIT: As per the reply below, the customer service is excellent I didnt expect the personal reply at all or as quickly, but I will be more than happy to support this business in future.

3 June 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi Malik,

Thank you very much for your review and for supporting our young brand!

We are delighted you are happy with the taste/packaging of your DG Brownies!

In reference to the two brownies which are slightly smaller than the other two, this may indeed be a very rare operational accident. We have tried calling but you may be busy, we have sent an email with a solution.

Kind regards,
The DG Team

Rated 5 out of 5 stars

Delicious brownies!

31 May 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi Amandita Anne,
Thank you so much for your kind feedback!
We are so happy you were pleased with your brownies!
Kind regards,
The DG Team

Rated 3 out of 5 stars

Found on Facebook product and since love brownie

Found on Facebook product and since I like Brownie very much decided to order .had to follow up order but they arrived the next day.On opening them I found they were very small taste nice but more like rich chocolate cake not brownie very spongy and not gooey like brownie normally is.These are very expensive for what you get although I had 25% off my first order would not buy again

31 May 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi there,
Thank you for your feedback.
We are sorry to hear you weren't satisfied with your recent order.

In relation to sizing, we have highlighted product sizes (in centimeters) but also weight (excluding packaging) for our new visitors to gauge the product dimensions. The section is automatically opened and visible on each of our product pages.

Thank you for supporting our small business, if you would like to discuss this further, please get in touch with us via our email: info@dgbrownies.com and we will be happy to assist.

Kind regards,
The DG Team

Rated 5 out of 5 stars

Amazing as usual

Delivery, product, quality all on point. Couldn’t say one bad thing about the experience!

11 out of 10!

31 May 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi there,
Thank you so much for your kind review!
We are overjoyed that you enjoyed your experience with DG Brownies!
Best wishes,
The DG Team

Rated 1 out of 5 stars

Inconsistent at best

Sent the first box - very bad quality but wasted £13. They send a much nicer 2 tiny piece comp box. So paid £6.50 per brownie. Then gave me a £5 voucher. Bought brownies as a gift - at least I was able to use their voucher somehow. Inconsistent quality . So much nicer brownies around. Dont believe the hype if you ask me but of course each to their own.

This is just my experience and my opinion.

30 May 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi Christos,

Firstly, thank you for shopping with us.

We are sorry to read your experience was not in line with your expectations. Our products follow a strict baking process and room for deviation is not permitted, "inconsistency" is not feedback we have received in the past, notwithstanding; we will certainly look into this.

Upon receiving your initial feedback on Facebook our customer service team has been in touch throughout. We have tried to make up for any inconvenience caused by reshipping complimentary brownies as well as offering a unique £5 voucher, which has been subsequently used. Your feedback stating "unacceptable customer service" has left the team rather muddled.

In case you would like to discuss this further, as usual, we remain available via email, live website messenger and social media channels.

Kind regards,
The DG Team

Rated 5 out of 5 stars

Moist loveliness

Moist, full of flavour. The deep chocolate hit you’re looking for when you order a brownie.
Delicate slight crisp glistening top.
Vegan treats have never tasted so good.

28 May 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi Nickie!
Thank you so much for your kind review!
We are so glad that you enjoy DG Brownies,
Kind regards,
The DG Team

Rated 5 out of 5 stars

Delicious Brownies

Delicious Brownies! Amazing texture, really tasty, cooked to perfection, speedy delivery and overall really enjoyed them! They were slightly smaller than I expected but you have to appreciate the quality of the brownies and how currently to create something really perfect and vegan the ingredients are more expensive. Overall was really happy.

25 May 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi there,
Thank you so much for your kind review!
We are so happy that you were satisfied with your DG Brownies experience! Your review has made the whole team smile.
Thank you again,
The DG Team

Rated 5 out of 5 stars

Delicious brownies!

I bought a pack for us and a pack for me... love the name choice! Delivery was quick and the packaging is such high quality. Would love bigger portions, great reviews from the whole family who are chocolate lovers and didn’t notice they were vegan!

24 May 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi Chelsea,
Thank you so much for your kind review,
We are overjoyed to hear that DG Brownies were enjoyed by your whole family and that you were satisfied with delivery and packaging.
Your feedback regarding sizing has been noted by our team.
Kind regards,
The DG Team

Rated 5 out of 5 stars

Amazing brownies...will order them again!

Amazing brownies! With really great customer service.

I ordered a box for my sister and she loved them. The perfect mix of gooey and Oreo crunch.

24 May 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi there,
Thank you so much for your kind review!
We are so happy that your sister enjoyed her brownies!
Kind regards,
The DG Team

Rated 5 out of 5 stars

Great taste brownies

Great taste brownies, Not too sweet love them! Wonder if they could come in less beautiful packaging for slightly lower prices tho if Not buying as gifts?

24 May 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi there,
We are so happy you enjoyed your brownies!
Thank you for your feedback surrounding packaging, we are currently looking into ways in which we can maximise the use of our packaging in order to increase the customer experience!
Thank you,
The DG Team

Rated 2 out of 5 stars

Very underwhelming

Very underwhelming. The packaging is lovely but the contents are disappointing the texture is not very brownie like (gooey) it's more cake like. And the brownies are very small. With 15% off they were still overpriced. Other places such as konditor and cook, do nicer products.

21 May 2021
Unprompted review
DG Brownies logo

Reply from DG Brownies

Hi there,
Thank you for your feedback.
We are sorry to hear that you weren't please with your DG Brownies experience.
In relation to sizing, we have highlighted product sizes (in centimeters) but also weight (excluding packaging) for our new visitors to gauge the product dimensions. The section is automatically opened and visible on each of our product pages.
We have looked into your comparison example and found that their vegan brownies price higher than ours. However, your feedback provides valuable information for our team to consider going forward.
Thank you for supporting our small business, if you would like to discuss this further, please get in touch with us via our email: info@dgbrownies.com and we will be happy to assist.
Kind regards,
The DG Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look