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Rated 1 out of 5 stars

Could not make a call. Saw the reviews on Trustpilot & saw the mssg on their website about being closed. The director on Companies House is Alina Caro, the company is still active & should have these... See more

Rated 1 out of 5 stars

I have over £12 in credit and have tried ringing different numbers quite a few times. But all I get is number unreachable. I've emailed so called customer service several times with no response.... See more

Rated 5 out of 5 stars

Fantastic way to make cheap international calls. I've used it for multiple family numbers in Ireland and the US for 2 years now. You set the international numbers up as local UK ones and then only get... See more

Rated 1 out of 5 stars

They put a message on their app saying they would be 'sunsetting' after 10 years' service. No indication of when they would stop operating. I kept getting the message that the number I was calling was... See more

Company details

  1. Business Services

Written by the company

Closed down


Contact info

1.9

Poor

TrustScore 2 out of 5

943 reviews

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Rated 5 out of 5 stars

Dial 123 has saved me a fortune

Dial 123 has saved me a fortune over the past few years since I discovered the site. Previously phoning Australia direct and ending up with horrendous phone bills, now I can happily talk with relatives for hours at very little cost. What a find it was!

10 June 2020
Unprompted review
Rated 1 out of 5 stars

Your app is not straight forward

Your app is not straight forward. I always have problems , whenever I top up am unable to make calls even though my account already showed it has been credited, am still unable to make make calls and am constantly getting message that I do not have credit. I will have to also send series of mails to your customer services to let them know that I have topped up it's very frustrating to have to chase up customer services 3 days after topping up for them to allow you make calls I also noticed that the credit runs quickly. Also they send emails for £10 extra bonus when one top up but they do not apply it. There is no customer services number to call to speak with someone. The service is not straight forward

28 May 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent way of staying in touch that will not break the bank.

I have used this service for a few years and would thoroughly recommend it.

23 May 2020
Unprompted review
Rated 5 out of 5 stars

I use Dial123...

Dial123 provides me with a stress-free, cost effective way of communicating with my friends and family overseas. I am mainly calling Italy, Canada, and Portugal and I have had no issues for the years I have been using the service. I have also set-up my 84yr old mother to use it via her landline, and it has been particularly useful that she only needs to dial one number when calling. I think the minute rates are very competitive for the countries I call. On the one occasion I needed help from customer support, they were quick to respond and the problem was resolved just as rapidly. I recommend Dial123 for ease of use, value, and reliability. Thanks.

10 May 2020
Unprompted review

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