We had an issue with our poster. The Displate service team was very prompt and courteous with us. They resolved the issue completely to our satisfaction and incredibly quickly.
One item to note - we missed the fact that the price did not include Canadian VAT. The shipper won't release the shipment until that is paid. Maybe make that a little more clear on your website if you can. This is for improvement only - we are very satisfied with our purchase and the service we received.
I bought 1 medium and 2 small to start off with and was extremely impressed.so I have just received my second order off 7 small perfect size for all rooms in my home plus when I got a discount code was even better,can't wait till I find more on the displate site in near future,I love also that you can move them from one place to another.very happy customer.
Just received my 3 Japanese landscape plates today and I'm very happy with them. Packaged very professionally and instructions couldn't be simpler if your not sure what to do.Delivery was a bit late on the day but the driver had to revise his delivery route due to a blocked road so no one's fault. There is so much choice on the website,you may think the prices are a little high but I got a good discount and something unique will always carry a premium. If it's exactly what you want,then it's definitely worth investing. I'm pretty sure I will be ordering again in the near future, probably as a present. One last comment,your ritual dancing obviously pleased the delivery gods as my package arrived in perfect condition 🤣.
Date of experience: 15 April 2024
Reply from Displate
Hello John,
Thank you so much for sharing your kind review with us :)
We are glad that we could be of help and that you enjoy your order! We will continue to work hard so that your opinion about our services and products doesn't change.
In case of any questions or requests, please feel free to contact us.
Ordered a poster as a gift. The communication was prompt and had humour, which made it feel more quirky and akin to dealing with small business rather than a faceless corporation. Some people might not appreciate the quirky response, but I felt it was more friendly than a generic we have your order, it's due on [insert date].
They accidently sent two copies of the poster and after a short email communication with their customer services they said to keep the extra one as a gift, it made the whole experience feel very smooth and painless.
Although the cost seems high, the quality and service makes up for it. Very pleased.
Date of experience: 02 April 2024
Reply from Displate
Hi David,
Thank you for your kind words.
We are so happy to be reading your review! It is safe to say that the satisfaction of our customers is our top priority, therefore your words mean the world to us.
Reactive support. Their transporter had an internal exception with my delivery. I couldn't comunicate with them but the support could, and did it, updating me on any step resolving this exception. Until I get the package. Everything ended well and got good and packaging in perfect conditions.
Ordered this as a Christmas present, it arrived quickly and in great condition and it looked beautiful. Unfortunately the product fell down after a few months and was damaged, after a few days and a conversation with their customer support team I had a new one on the way. 5 star product and 5 star company
Date of experience: 13 April 2024
Reply from Displate
Hello William,
Thank you for your feedback.
We are very sorry for the issue with your mounting system. However, we are thrilled to hear that you are happy with our service and the help that we provided. Also, we are thrilled to hear that you enjoy your order so much.
We look forward to your future orders! Have a great day.
Quality posters and quality service. I have order posters from here so many times all in such great quality you will not regret your purchase, even when I did not receive one of my posters there customer service was of great help in making sure I received my order.
Date of experience: 12 April 2024
Reply from Displate
Hello Gus,
Thank you so much for sharing your review with us :)
We are glad that we could be of help and that you have found us so well! Also, we are thrilled to hear that you enjoy your order so much.
Please do not hesitate to let us know if we can be of any further assistance.
I had a problem with my order and turned to support. They responded within a few hours and were very helpful. Everything seems very professional, and I can trust that I will be helped. I havent received any pictures yet and cant judge them, but Im confident that they will be very good.
Date of experience: 16 April 2024
Reply from Displate
Hi there,
Thank you for your 5* review!
We are more than happy to read such kind words :)
We look forward to you expanding your collection! Have a lovely day.
Their products are very high quality feel so premium and look surprisingly just like the photo u pick on your Displate very easy to set up and very good size on the medium ones ordered 4 Displates and they are all just like I wanted them to be the delivery is very quick as well 3-4 days and they are at your doorstep delivery makes it even better. I recommend buying from this website not scam legit people keep it up Displate 👍🏻
I sent my daughter a gift and there was a problem with the delivery and the gift not being received. Displate was prompt, professional, and contacted the delivery company and got it all worked out. Looking forward to doing business with them again.
Gorgeous! Absolutely fab website, product, communications, packaging and delivery (UPS). Was blown away with the level of details in packaging and kit that comes with XL. Excellent to see that a company that has not only a fantastic quality product but also invests in the smallest of details. The depths of colour on the matte are superb and it looks as good as it did on the website.
Date of experience: 14 April 2024
Reply from Displate
Hello,
Thank you for your kind review.
It's great to hear such positive feedback. We truly appreciate that you decided to share your experience with our company here.
We will continue to work hard so that your opinion about our service and products doesn't change.
Feel free to contact us if you require any assistance.
Love the look of these posters, but very disappointed with the magnet adherence. These do not stay on our walls and continue to fall off causing damage to our floor boards. If you want to purchase more magnet adhesives then it costs more to ship them than what they are actually worth. Best to stick to a tried and true nail.
Date of experience: 12 April 2024
Reply from Displate
Hello,
Thank you for your review.
We are terribly sorry to learn that you have experienced such inconvenience with your magnets.
Please rest assured that our mounting system has been thoroughly tested under various conditions and on different wall textures. We advise to use it only on a clean, dry and degreased surface which is not textured. Please note that a Displate is safe on the wall only after following the instruction attached to the artwork.
We would like to look closer into this situation, however, unfortunately, we are not able to identify your order based on your Trustpilot username. Could you please update your review with your order ID or send us a message at support@displate.com so that we can check this issue?
The support team was very concerned with my issue and they immediately proposed effective solutions. the response times were quick and the staff was very polite and friendly
Date of experience: 01 April 2024
Reply from Displate
Hi Serhii,
Thank you so much for sharing your review with us :)
We are glad that we could be of help and that you have found us so well!
Please do not hesitate to let us know if we could be of any further assistance.
I’ve ordered from Displate a few times now and haven’t been disappointed yet. I really like the idea of the new Textra finish and contacted them with a question about it and they replied to me quickly. Their customer service is great and their products are top notch. I do hope when it comes to the Textra finish that they will offer at least a small discount on it at least for Displate Club members.
Date of experience: 08 April 2024
Reply from Displate
Hello Nicholas,
Thank you for your 5* review.
We are glad to hear that you are happy with our products and that you like the idea of the new Textra Displates.
Additionally, we are so happy to learn that you are satisfied with our service! We love helping our customers and we are always here for you
Feel free to contact us if you require any further assistance.
I had an issue with one of my Displate posters as the poster was damaged during transit by DHL. As a first-time customer, I was worried about the replacement but the customer service was friendly and knowledgeable. They promptly replaced it without any hassle and the replacement arrived safe and sound in just two days. After that, I ordered three more posters, and everything arrived safely.
Date of experience: 08 April 2024
Reply from Displate
Hello Javier,
Thank you for your kind review.
Once again, we are very sorry that your Displate arrived damaged, however, we are very happy to hear that we could help you and that the replacement arrived safe and sound.
Quality is nice but they should do more against Scalping and Bots. It can't be that Ultra Limited Editions are sold out immediately after 10 minutes. They should be announced earlier. Maximum 1 per person & address & payment method. How do some people sell 2 or more ULE Displates on ebay? Please add a captcha when buying. Then possibly a queue with a random draw, or staggered releases, e.g. only draw 50-100 displates every day. As well as a "notify" function for a Limited Edition Displates as soon as it is released (e.g. 1h before). But the current tactic is probably intentional to trigger Fear of Missing Out in people, which is not very honourable.
Date of experience: 08 April 2024
Reply from Displate
Hello Gulli,
Thank you for your review.
While we are happy that you like the quality of our posters we are sorry that you are dissatisfied with the way the Ultra Limited Edition Displates are sold.
As you have noticed, these posters sold out very quickly. They are often bought up by the members of the Displate Club before the public release.
We would like to assure you that we are very saddened by such situations when despite the restrictions we introduced in the past, somebody purchases more than one copy of ULE Displate to resell it. Regrettably, once an order is placed we do not have any influence on what happens with such a poster after the purchase. We are genuinely sorry for that but we do hope you understand that such situations are beyond our control.
Nevertheless, we are truly grateful that you took the time to send us your valuable feedback on this matter and we have forwarded it to the relevant Department for future consideration in case there is anything that can be done about it.
Should you have any further questions, or if there is anything else we can help you with, we would be more than happy to assist you.
Despite the delivered displate had a small dent in it, displate support rushed to my aid and immediately send a new displate. Outstanding support and responsiveness. I will buy again from Displate!
Date of experience: 15 April 2024
Reply from Displate
Hi Peter,
Thank you for your kind review.
While we are very sorry your package arrived damaged in transport we are happy that you contacted us so we could rectify the situation.
My Displate came damaged because of DHL. I contacted customer support and they replied in less than 10 minutes!! The support is out of this world, very kind, porfessional and super fast. I will receive a replacement and can only recommend Displate!
Date of experience: 12 April 2024
Reply from Displate
Hello Julia,
Thank you for your 5* review.
We do our best to provide our customers with exceptional support and we are really happy that it does not go unnoticed!
Feel free to contact us if you require any further assistance.
